i ordered my pillow on 12th march no pillow has been delivered i tried phoning you ,response was that the number is invalid i messaged you on your web site no response. you banked my checque o... See more
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See what reviewers are saying
Better sleep and perfect Christmas Gifts for my family and friends! I recently bought some pillows, the MEDALLION LUXE GOOSE DOWN PILLOW, it's incredible how much one's sleep can improve with... See more
Prompt delivery with an excellent duvet and pillow. Only downside was the DPD delivery man who forced a large parcel into a small shed causing damage to my shed door - he had been specifically asked t... See more
I bought INNOVIA PILLOWS, it's a fantastic pillow if you are a side sleeper. Before I had a problem with my neck, and I was in trouble with the pillows and sleep 🌙 but when I received this pillow m... See more
Company details
Information provided by various external sources
We are sleep specialists – we spend one third of our lives asleep and so Penelope Bedroom is committed to creating an environment that provides the most enjoyable and good quality sleep – promoting health and well being. Upgrade your sleep experience to hotel standards with the Penelope product range Our story started at a 250 m² space to promote the practice of healthy and high-quality sleep in Turkey. Today, we manufacture at our 46,000 m² plant in Akyazı, Sakarya. The plant is among the most advanced plants in Europe.
Contact info
566 King's Road, SW62DY, London, United Kingdom
- 07826535809
- hello@penelopebedroom.co.uk
- penelopebedroom.co.uk
4.0
Great
98 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I am wanting to make a purchase but…
I am wanting to make a purchase but have a few questions before I do, however I have contacted them on Facebook, Instagram and via email multiple times but never had a response unfortunately. So I can't comment too much on the company itself but going by the customer service I have received so far I worry about if I ever had an issue it would not get resolved.
March 10, 2021
Unprompted review
An amazing quality!
I bought a mattress topper and a duvet for my daughter’s bed, and I couldn’t be happier! The delivery was fast and easy, and the quality of the product is perfect!
It’s been around two weeks since my daughter’s bed upgrade, and she sleeps so much better; she dozes instantly, and she stopped waking up at night. This purchase is the best this the year so far!
March 4, 2021
Delivered quickly
Delivered quickly, well packaged, product as described. Suggestion.
Babylon is an unusual product, advice on how to get best out of it and washing instructions for the covers, would be an improvement to the serive.
February 21, 2021
Terrible customer service
Terrible customer service. I am wanting to return some pillows and I have rung every day this week with no reply and straight to voicemail & I have emailed. The items are good quality but I am extremely disappointed and concerned that I will not be able to return these items. They could at least have the courtesy to ring and explain. Do not buy from here.
February 13, 2021
Reply from Penelopebedroom
Hello Lara, sorry that you couldnt reach out to us as you wanted. As I explained over the phone unfortunately your email and voicemails didnt reach us even though we were answering all other customers, which we are investigating. In the mean time we have spoken and we have reimbursed you even before the return.
We are very happy you think our products are good quality which is what we are proud of as well.
Looking forward to working with you again.
Kind regards
Recommende woolen balls by my daughter
Recommende woolen balls by my daughter, looked online, these looked good value for money. They arrived quickly and I haven't used fabric conditioner since. Good for me and the oceans!
February 4, 2021
Really Comfortable Pillows
The most comfortable pillows we have ever slept on. We’re both sleeping through the night undisturbed. Took no time to get used to. From the first night they were amazing. Recommended to family who also love them.
February 2, 2021
Very pleased with the pillow
Very pleased with the pillow. It came very well packaged and arrived within a couple of days. Easy to use website too.
February 1, 2021
Alternative to Amazon in the UK for…
Alternative to Amazon in the UK for sure. Very pleased with the ordering and delivery service. Even after sales care - which was arguably better than Amazon. Very reassuring.
January 25, 2021
Pillow arrived promptly
Pillow arrived promptly, super quality, very happy transaction, recommended.
January 24, 2021
The pillow was a gift
The pillow was a gift. It arrived quickly and delighted the recipient. Thank you.
January 14, 2021
Fantastic pillow
Fantastic pillow, I love it. I’ve slept like a baby since I started using it.
January 12, 2021
Sadly not what we thought it would be
Having Googled “Eco dressing gown” we thought there would be something Eco about it but it was 100% viscose. “Medium” was a very small size. “Plum” is not the colour we thought it would be. There was little value for money considering other similar dressing gowns are a lot less. It took a long time to receive so there wasn’t time to replace it before Christmas. Very disappointing but hopefully we can return and get our money back. On the plus side, it was very soft.
December 27, 2020
Amazing delivery & presentation
Amazing delivery & presentation. Quality of pillow is excellent - thank you
December 26, 2020
Really bad quality
December 5, 2020
Reply from Penelopebedroom
Dear Mark
We are really surprised to hear this. We pride ourselves of quality as we are the manufacturer. I can see you have purchased a Medimix pillow, we are sorry it didnt meet your requirements but would love to learn more as to what you didnt like.
We take back all our products with 60 day no questions asked so happy to take back the pillow and reimburse you right away.
If you tell us what you happy to suggest another pillow as well.
Looking forward to hearing from you
Kind regards
Penelope Bedroom
Penelope -certainly not the cheapest…
Penelope -certainly not the cheapest but very well made and a quality product!
Sleep so much better now! Hang the price -you spend 40% of your life in bed!
December 4, 2020
The most comfortable pillow I have ever…
The most comfortable pillow I have ever slept on and honestly, I tried loads until now. Reliable postage service. Absolutely recommend them! Thank you Penelopebedroom...
December 4, 2020
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