i ordered my pillow on 12th march no pillow has been delivered i tried phoning you ,response was that the number is invalid i messaged you on your web site no response. you banked my checque o... See more
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See what reviewers are saying
Better sleep and perfect Christmas Gifts for my family and friends! I recently bought some pillows, the MEDALLION LUXE GOOSE DOWN PILLOW, it's incredible how much one's sleep can improve with... See more
Prompt delivery with an excellent duvet and pillow. Only downside was the DPD delivery man who forced a large parcel into a small shed causing damage to my shed door - he had been specifically asked t... See more
I bought INNOVIA PILLOWS, it's a fantastic pillow if you are a side sleeper. Before I had a problem with my neck, and I was in trouble with the pillows and sleep 🌙 but when I received this pillow m... See more
Company details
Information provided by various external sources
We are sleep specialists – we spend one third of our lives asleep and so Penelope Bedroom is committed to creating an environment that provides the most enjoyable and good quality sleep – promoting health and well being. Upgrade your sleep experience to hotel standards with the Penelope product range Our story started at a 250 m² space to promote the practice of healthy and high-quality sleep in Turkey. Today, we manufacture at our 46,000 m² plant in Akyazı, Sakarya. The plant is among the most advanced plants in Europe.
Contact info
566 King's Road, SW62DY, London, United Kingdom
- 07826535809
- hello@penelopebedroom.co.uk
- penelopebedroom.co.uk
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Good product
Product in time and in appropriate packaging. The quality of the product was very good.
The best out there.
Just amazing quality and great service. We have completely changed all our pillows, duvets, sheets and added toppers. Don’t get me started on the mattress toppers which are game changing.
Fast & efficient service
Fast & efficient service, the bamboo throw is extremely soft & just what my friend had hinted about for her birthday.
Products are amazing!
Products are amazing!! I loved them❤️
Definetely will order again!Thank you guys.
Don’t ship to every EU country
Don’t ship to every EU country, so had to find work around. Everything else, including pillow 5 stars
Not worth it
Thanks for your response. I purchased the twin goose double down with the hefty price tag of £110.00! I believe it was the top of the range. Also your site has a drop down which says choose size, that’s not feasible as there is just one size which is standard so why have this non existent option?
The site also welcomed me to personalise and enter back or side sleeper, but there was no drop down button to enable me to choose.
Read a review and decided to splash out on this pillow. Firstly, I have a king size bed and for the price, I expected a big pillow. I was disappointed, as it is a regular double pillow. It’s medium -soft and not as comfortable as I had hoped and also did warm up a bit so I had to turn it, especially on those hot nights.
Quite let down after being built up! I am sure I could have bought two of the cheaper ones from the the top ten list and been equally comfortable!

Reply from Penelopebedroom
Great service from the company and…
Great service from the company and product gave the best sleep ever! Bought off the back of a review in the paper and wasn’t disappointed! Would recommend this product.
orthopaedic pillow
Excellent quality pillow, a little to deep for me but I've taken some stuffing out which was easily accessible as the pillow has a zip and it's much better now.
Amazing!!
My order arrived super quickly and I love my pillows! Great customer service too.
In fact, I love my new pillows so much I would actually like to buy more.
:-)
Still waiting for my order placed on…
Still waiting for my order placed on the 11th of May. Wouldn't be so bad if it wasn't a generic email response to my query of when they are going to ship. Cant ring as no phone number to contact. Very frustrating and making me concerned. If you are reading this my order number is 5865.
Hi, I have been in touch with the bank to request a full refund, as its too late now. I have purchased another from Amazon came next day. Thanks for replying though.

Reply from Penelopebedroom
excellent products and great service
excellent products and great service. thank you
Lovely pillows
Lovely pillows, smart packaging and fast delivery. What more could you ask?
This pillow sucks
This pillow sucks. It has seriously ruined my life. I end up in such deep sleeps, literally sleeping like a log. Nothing wakes me up during the night anymore, so if burglars come to my house I am hopeless. It's also incredibly hard to get out of bed in the morning and start work on time.
Would recommend.
WAITING FOR A REFUND
I returned a pillow to this company for a refund (with proof of postage)on 23/3/2020,but I am still WAITING for my refund!!
I have spoken to some-one a few times who said it was done ,but to date no refund!
Now it is only an answer machine on the phone and no-one is getting back to me with an answer as to why I have had to wait so long for a refund to arrive.
Just still waiting for at least a reply!!

Reply from Penelopebedroom
It has taken a while to get used to…
It has taken a while to get used to pillow as very different from usual pillows, but it has now softened slightly and is very comfortable. Worth persevering
Very good quality products
Very good quality products, great customer service, speedy delivery...
Highly recommended!
Best Pillow Ever
My sleep has definitely improved. I wear a Fitbit and looking back over the past week I can see how I’m now waking up less often and having more deep sleep. Thoroughly recommend this pillow.
Bit expensive but very comfortable
As advertised the pillow is very comfy
As advertised the pillow is very comfy. According to my wife, it doesn't help with snoring at all. If i was scoring for comfort i would have given 5 stars, snoring 1 star

Reply from Penelopebedroom
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