Penelopebedroom Reviews 

98
•
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

i ordered my pillow on 12th march no pillow has been delivered i tried phoning you ,response was that the number is invalid i messaged you on your web site no response. you banked my checque o... See more

Rated 5 out of 5 stars

Better sleep and perfect Christmas Gifts for my family and friends! I recently bought some pillows, the MEDALLION LUXE GOOSE DOWN PILLOW, it's incredible how much one's sleep can improve with... See more

Rated 5 out of 5 stars

Prompt delivery with an excellent duvet and pillow. Only downside was the DPD delivery man who forced a large parcel into a small shed causing damage to my shed door - he had been specifically asked t... See more

Rated 5 out of 5 stars

I bought INNOVIA PILLOWS, it's a fantastic pillow if you are a side sleeper. Before I had a problem with my neck, and I was in trouble with the pillows and sleep 🌙 but when I received this pillow m... See more

Company details

  1. Bedroom Furniture Store

Information provided by various external sources

We are sleep specialists – we spend one third of our lives asleep and so Penelope Bedroom is committed to creating an environment that provides the most enjoyable and good quality sleep – promoting health and well being. Upgrade your sleep experience to hotel standards with the Penelope product range Our story started at a 250 m² space to promote the practice of healthy and high-quality sleep in Turkey. Today, we manufacture at our 46,000 m² plant in Akyazı, Sakarya. The plant is among the most advanced plants in Europe.


Contact info

4.0

Great

TrustScore 4 out of 5

98 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(98)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best out there.

Just amazing quality and great service. We have completely changed all our pillows, duvets, sheets and added toppers. Don’t get me started on the mattress toppers which are game changing.

November 29, 2020
Rated 2 out of 5 stars

Not worth it

Thanks for your response. I purchased the twin goose double down with the hefty price tag of £110.00! I believe it was the top of the range. Also your site has a drop down which says choose size, that’s not feasible as there is just one size which is standard so why have this non existent option?

The site also welcomed me to personalise and enter back or side sleeper, but there was no drop down button to enable me to choose.

Read a review and decided to splash out on this pillow. Firstly, I have a king size bed and for the price, I expected a big pillow. I was disappointed, as it is a regular double pillow. It’s medium -soft and not as comfortable as I had hoped and also did warm up a bit so I had to turn it, especially on those hot nights.

Quite let down after being built up! I am sure I could have bought two of the cheaper ones from the the top ten list and been equally comfortable!

August 17, 2020
Unprompted review
Penelopebedroom logo

Reply from Penelopebedroom

Dear Mr T
We are sorry to hear about your experience. I unfortunately do not know which pillow you have purchased but all our pillows are standard UK sizes. We would love to help you get the right pillow for you, if you like to fill out our smart pillow calculator by answering couple of questions we will be able to help you with the right pillow, or you are always welcome to visit our London showroom to try. For the hot nights we have a special pillow - Outlast - that has a cooling effect as well.

Looking forward to hearing from you and helping you

Kind regards
Esra

Rated 5 out of 5 stars

orthopaedic pillow

Excellent quality pillow, a little to deep for me but I've taken some stuffing out which was easily accessible as the pillow has a zip and it's much better now.

May 31, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing!!

My order arrived super quickly and I love my pillows! Great customer service too.
In fact, I love my new pillows so much I would actually like to buy more.
:-)

May 26, 2020
Unprompted review
Rated 1 out of 5 stars

Still waiting for my order placed on…

Still waiting for my order placed on the 11th of May. Wouldn't be so bad if it wasn't a generic email response to my query of when they are going to ship. Cant ring as no phone number to contact. Very frustrating and making me concerned. If you are reading this my order number is 5865.

Hi, I have been in touch with the bank to request a full refund, as its too late now. I have purchased another from Amazon came next day. Thanks for replying though.

May 18, 2020
Unprompted review
Penelopebedroom logo

Reply from Penelopebedroom

Dear Lorraine, thank you for your message but regretfully we do not have your order on our system. You mentioned order number 5865 but we are at 5732 and there is no online order on the 11th with your name. Can you please send me the email you have received at hello@penelopebedroom.co.uk , i would like to get to the bottom of this. Also our web site has our 24/ 7 phone number at the top of our website. Please do call us on 07444 158 938 for us to solve this asap for you.

Kind regards
Penelope Bedroom

Hello Again Lorraine,
We are really sorry we couldnt satisfy your need to a standard but i would really appreciate if could you please send us the generic email you have received because as i said before you are not in our sales orders neither order number 5865 - ( we are still at 5700 numbers) so i really want to get to the bottom of this to understand if there is a hack we need to focus on.

Many thanks for your help
Kind reagrds
Penelope Bedroom

Rated 5 out of 5 stars

This pillow sucks

This pillow sucks. It has seriously ruined my life. I end up in such deep sleeps, literally sleeping like a log. Nothing wakes me up during the night anymore, so if burglars come to my house I am hopeless. It's also incredibly hard to get out of bed in the morning and start work on time.

Would recommend.

April 28, 2020
Unprompted review
Rated 1 out of 5 stars

WAITING FOR A REFUND

I returned a pillow to this company for a refund (with proof of postage)on 23/3/2020,but I am still WAITING for my refund!!
I have spoken to some-one a few times who said it was done ,but to date no refund!
Now it is only an answer machine on the phone and no-one is getting back to me with an answer as to why I have had to wait so long for a refund to arrive.
Just still waiting for at least a reply!!

April 25, 2020
Unprompted review
Penelopebedroom logo

Reply from Penelopebedroom

Dear Pamela, Truly sorry about your experience. As per our email on friday, we have checked our accounts and the reason we have missed this was because on the 20th of March it was saying it was refunded. But when we went into the account we saw that it was partially refunded. We have done a full refund on friday, and really sorry about the partial refund before. it was a mistake by our system and because it was saying refunded we have missed it. Again customer satisfaction is our upmost priority and truly sorry about the mistake by our side.

Kind regards
Penelope Bedroom

Rated 5 out of 5 stars

Best Pillow Ever

My sleep has definitely improved. I wear a Fitbit and looking back over the past week I can see how I’m now waking up less often and having more deep sleep. Thoroughly recommend this pillow.

March 22, 2020
Unprompted review
Rated 3 out of 5 stars

As advertised the pillow is very comfy

As advertised the pillow is very comfy. According to my wife, it doesn't help with snoring at all. If i was scoring for comfort i would have given 5 stars, snoring 1 star

March 20, 2020
Unprompted review
Penelopebedroom logo

Reply from Penelopebedroom

Dear Kelvin, many thanks for your review. From what we see you have purchased the Babylon Pillow which is not our anti snore pillow. We have a specific Anti- Snore pillow which is called Silent Sleep. Our suggestion would be trying that. If there is anything else we can help with please give us a shout 24/7.
Kind regards
Penelope Bedroom

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look