i ordered my pillow on 12th march no pillow has been delivered i tried phoning you ,response was that the number is invalid i messaged you on your web site no response. you banked my checque o... See more
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See what reviewers are saying
Better sleep and perfect Christmas Gifts for my family and friends! I recently bought some pillows, the MEDALLION LUXE GOOSE DOWN PILLOW, it's incredible how much one's sleep can improve with... See more
Prompt delivery with an excellent duvet and pillow. Only downside was the DPD delivery man who forced a large parcel into a small shed causing damage to my shed door - he had been specifically asked t... See more
I bought INNOVIA PILLOWS, it's a fantastic pillow if you are a side sleeper. Before I had a problem with my neck, and I was in trouble with the pillows and sleep 🌙 but when I received this pillow m... See more
Company details
Information provided by various external sources
We are sleep specialists – we spend one third of our lives asleep and so Penelope Bedroom is committed to creating an environment that provides the most enjoyable and good quality sleep – promoting health and well being. Upgrade your sleep experience to hotel standards with the Penelope product range Our story started at a 250 m² space to promote the practice of healthy and high-quality sleep in Turkey. Today, we manufacture at our 46,000 m² plant in Akyazı, Sakarya. The plant is among the most advanced plants in Europe.
Contact info
566 King's Road, SW62DY, London, United Kingdom
- 07826535809
- hello@penelopebedroom.co.uk
- penelopebedroom.co.uk
4.0
Great
98 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Love this pillow
Love this pillow. No problem with sleeping and so comfy. Thanks so much
March 19, 2020
Unprompted review
Refund sorted out..
Wanted to return a pillow and after initially not receiving any communication, got an email to say they'd received the pillow and I now have a full refund as requested.
March 17, 2020
Unprompted review
Reply from Penelopebedroom
Dear Michelle, we are truly sorry that we have replied slightly later then normal on your refund. We had slight delays due to the situation we are in re Covid-19.
Rest assured our accounting team has done your refund, and we are sorry you werent happy with your product.
Hopefully we can help you with any other product from our vast range.
Kind regards
Penelope Bedroom
Best night sleep I’ve had in years I…
Best night sleep I’ve had in years I can’t recommend enough if you sleep on your side and front you will love this. My wife has also fallen for it so much so we will be ordering another one soon
March 14, 2020
Unprompted review
Satisfied but not quite as comfortable…
Satisfied but not quite as comfortable as I had hoped fof
March 13, 2020
Unprompted review
Good service
March 13, 2020
Unprompted review
Excellent quality
Excellent quality, very quick delivery and we are very much satisfied!
March 12, 2020
Unprompted review
This is the Tyson Fury of the pillow…
This is the Tyson Fury of the pillow world. Strong & powerful there is nothing floppy about this pillow. They said it would suit a side sleeper & it does.
March 4, 2020
Unprompted review
New Find!
New products to me, but pleasantly surprised by quality and value for money - purchased diffuser and food spray.
January 29, 2020
Unprompted review
Decent pillow but not exceptional
I can't fault ordering and delivery as extremely efficient and reliable. Plus very good packaging. Communication excellent at every stage.
Good price for goose down pillow as heavily
discounted. However to be honest I would never have paid the full price of over £100 as although not a bad pillow by any means I think on balance I'm not sure a hybrid arrangement works that well. Feels the full pillow is compromised as neither fully one thing or the other. Even the 90% down side isn't that soft and supremely comfortable which is what I expected. The 30% down and 70% feather side feels a bit scratchy to me. Robust pillow but for me lacks that special comfort, supportive and beautiful feel factor that I've been searching for for some time now. I appreciate it is very difficult to choose pillows as you need to try them out properly and then you can't return once used. However it maybe perfect for others as such a personal choice.
January 14, 2020
Unprompted review
Reply from Penelopebedroom
Dear Helen, thank you so much on your positive comments on our efficiency, reliability,packaging and communication. We really take customer satisfaction seriously. We are sorry the pillow you have chosen being a hybrid pillow is not up to your standards on one side.
You are eligible to return and refund at no question with us.
From what I read i would suggest a Gold Down Pillow or a Twin Down Pillow for you (which was selected to be one of the most luxurious pillows by the Telegraph). Unfortunately those pillows dont have the 70% off right now but all our website is 25% off.
For our pricing, all our pillows are handmade, anti allergenic filled with natural materials and washable, hence the prices are slightly different then mass production.
We are here to make your experience as best as we can, so please tell us what we can do, you can contact us on 07444 158 938.
Many thanks
Penelope Bedroom
Lovely
Lovely! Great non plastic packaging, prompt service, beautiful pillows. No complaints at all. Thank you Penelope : )
December 16, 2019
Unprompted review
Excellent customer service and high quality products
Very comfortable and high quality pillows! Professional customer service and quick delivery! Recommend as a company!
December 13, 2019
Unprompted review
Very comfortable and high quality…
Very comfortable and high quality pillows.
December 10, 2019
Unprompted review
Truly Fantastic Quality
Truly Fantastic Quality. Easily the best pillow I've ever used! 100% would recommend.
December 9, 2019
Unprompted review
Amazing pillows!
Speedy delivery and a top-quality product. Deciding on which duvet to purchase from here now...
December 9, 2019
Unprompted review
quality is exceptional!
quality is exceptional!! best pillow I have ever had and delivery was quick.
December 9, 2019
Unprompted review
Better sleep and perfect Christmas…
Better sleep and perfect Christmas Gifts for my family and friends!
I recently bought some pillows, the MEDALLION LUXE GOOSE DOWN PILLOW, it's incredible how much one's sleep can improve with high quality pillows. I went back to purchase some more, for all my friends and family this Christmas.
Speedy next day delivery and the covers are so beautiful, I didn't even need to gift wrap them.
Top quality products and an excellent 5 star service to match! Thank you
December 9, 2019
Unprompted review
Speedy and smooth delivery experience
Speedy and smooth delivery experience. I love my Medallion Luxe Goose Down pillow. Thank you!
December 8, 2019
Unprompted review
Great Pillows!
Great Pillows!! it was very easy to order and delivery was very quick! Highly recommend it
December 6, 2019
Unprompted review
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