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RAC Mobile Mechanics Reviews 

42,994
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 22,925 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate the amazing convenience and high efficiency of having skilled professionals arrive punctually to handle vehicle maintenance and repairs right at home. People frequently mention that the staff are exceptionally polite, thorough, and friendly, taking the time to explain every single step of the process clearly and patiently. Some reviewers were not happy with communication gaps, noting difficulties in getting timely updates or missing paperwork following their service appointments. A few consumers also experienced minor delays due to incorrect replacement parts, scheduling hiccups, or parts being temporarily out of stock.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting prompt arrivals and professional, friendly... See more

Staff

Users describe positive interactions with staff, frequently highlighting prompt arrivals, helpful... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that staff are... See more

User experience

People report positive experiences with user experience, highlighting that the entire process is... See more

Booking process

Consumers find booking process to be positive, highlighting a straightforward and simple system that allows... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The mechanic kept me informed by email/text as to when he would arrive. His name was Arron Wood 09/10/26 ref jobs 1115721 / 1119476. He was punctual, friendly and polite and fitted the starter motor a... See more

Rated 5 out of 5 stars

Repair made by Ryan, following a breakdown. Ryan's communication was great & kept us updated. He completed the work quickly & efficiently & made sure that he explained both the fault & the process... See more

Rated 5 out of 5 stars

Had not been aware that RAC do car services at home. Had a chap out from RAC on Wednesday who did a great job on our car! He recommended the service at home and I said absolutely Yes! The Service cha... See more

Rated 5 out of 5 stars

Experienced, polite and very professional engineer, who arrived on time. work completed within the time. Car taken for test drive, before handing back. Will definitely use again. Even though the boo... See more


Company details

  1. Mechanic

About RAC Mobile Mechanics

Written by the company

As the UK’s most experienced breakdown cover provider, British motorists have been trusting the RAC to fix their cars for 125 years. And now we can help repair your car even when it hasn’t broken down.

With RAC Mobile Mechanics, you can cut out the hassle of getting your car to a garage. If you need a service or repair, they’ll come to you at your home or work. All you have to do is hand over your keys – so you can get on with your day without interruption.

You’ll get a 12-month parts guarantee on any parts we fit as a result of your service or repair. So you can relax knowing that you’re covered if anything isn’t quite right.

Just book a day that suits you, and we’ll handle the rest. Whether it’s a quick repair on your driveway, or a full service in your office car park, your car’s in safe hands with our fully trained mechanics. There’s a lot you can get done without going to a garage. Like full or interim services, and vehicle diagnostics. Or quick fixes like replacing your springs, oil and air filters, or brake pads and discs.

Why book an RAC Mobile Mechanic?

Written by the company

We bring the garage to you
Have your car serviced or repaired at home or work, while you get on with your day
Fully trained mechanics
Relax knowing your car’s in safe hands - all our mechanics have the RAC stamp of approval.
12-month parts guarantee
All parts fitted as part of your service or repair are guaranteed for 12-months, for complete peace of mind.

Contact info

4.8

Excellent

TrustScore 5 out of 5

43K reviews

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4.8

All reviews

(42,994)

22,517 reviews in the last 12 months

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Rated 5 out of 5 stars

My RAC mechanic Kevin (8569) Nottingham…

My RAC mechanic Kevin (8569) Nottingham area was great very friendly and acommodating to various circumstances on the day. Service was next day to the original call out which was great timing. Thank you so much.

October 23, 2026
Unprompted review
Rated 3 out of 5 stars

The low rating is not a reflection of…

The low rating is not a reflection of the mobile mechanic that came out to service my car today as he was absolutely brilliant, Kev was really pleasant and friendly considering the awful weather he had to work in he still had a smile on his face and stopped for a chat with a warm brew bless him.
The low rating is the poor organisation unfortunately from the RAC Head Office itself.
My Service should have been done last Saturday but I got a call last Thursday to cancel as there weren’t enough mechanics, fair enough I accepted that and we moved the date to today.
Head Office then called me again this Thursday to try to cancel AGAIN with the same reason, not acceptable I said so they honoured today.
Mechanic called me yesterday to say will be here at 12:30 today, didn’t show up today, no call from anyone to explain why the no show, so I called the head office who organised for Kev to come out to me instead….poor lad they dragged him all the way from St Helen’s over to me near Chester on a Friday afternoon but he still turned up with a smile.
I was so grateful to Kev for coming out to me and this made a bad situation much better, thankyou Kev you were a star and RAC are lucky to have you as an employee.
Head office need to improve their organisation though in my opinion, communication seems to be lacking.

October 23, 2026
Unprompted review
Rated 5 out of 5 stars

The rac lad who gave me roadside…

The rac lad who gave me roadside assistance was professional and got me going quickly and followed me home, I was very grateful he also organised for a mechanic to come to my home address and replace the alternator he was quick and efficient and I’m glad I joined rac

October 23, 2026
Rated 5 out of 5 stars

Friendly, Efficient, Professional ******

The booking process together with communications was seamless - thank you! And then to today (23.10.26) and despite the horrendous weather conditions, the wind and the biting cold, Dean (mechanic ID 8616) carried out a much-needed service on my Motability vehicle. He was friendly, efficient and professional at all times. If there was a 6th STAR, he'd get it! Big thanks from a very grateful and happy customer.

October 23, 2026
Rated 5 out of 5 stars

Excellent service

The RAC man turned up at the allocated time, got straight to work, the work was done and all was clean and tidy, very happy with the price and the work carried out all was explained and any extra work that needed doing after the service was explained too, plus it was more convenient having the work done in my own driveway

October 23, 2026
Rated 5 out of 5 stars

Great customer service 👍

The mechanic that did the service was so helpful and really made this such a great experience. As a single mum, it made such a difference being able to have this service from home. Excellent service and would certainly recommend. 👍

October 23, 2026
Rated 1 out of 5 stars

The mechanic was superb. RAC were not

The mechanic was superb. The original online quote was misleading (850). I was informed by the mechanic the work would be 1000 (approx) and this was shortly confirmed via email. It was suggested by the mechanic that the quote was based on the wrong parts. I queried this with RAC who said quotes depend on local cost of parts !

Payment is via phone link. This was declined by my bank, but the mechanic said payment was approved. As part of my query I raised this and RAC could not explain.

Upshot is I do not know WHY the price increased so dramatically, nor whether I have paid or not.

Spent over an hour trying to sort this mess

October 23, 2026

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