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RAC Mobile Mechanics Reviews 

39,351
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 22,031 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional mechanics for arriving on time, maintaining a friendly attitude, and completing vehicle repairs efficiently at home. People also highlight the seamless online booking process, noting that clear communication and helpful updates make the entire procedure exceptionally convenient and stress-free. However, some reviewers were not happy with customer service, mentioning long waiting times when trying to get immediate assistance over the phone. A few other people also felt that support teams were unhelpful, pointing out frustrating communication hurdles and a lack of accountability for problems.

What people talk about most

Service

Consumers find service to be positive, highlighting the convenience and efficiency of having mobile mechanics... See more

Staff

Users describe positive interactions with staff members who are consistently polite, professional, and... See more

Customer service

Customers consistently note positive experiences with customer service, expressing deep appreciation and... See more

Booking process

Clients share positive opinions on booking process, noting that it is very easy, well laid out on the... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how convenient it is to have work... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Call Renault my van would not start R A C attended site Engineer diagnosed battery failure Arranged to replace battery R A C attended site Engineer fitted new battery Van all working A... See more

Rated 5 out of 5 stars

This was the first time using the service at home and will definitely be using this again. From the point of booking on line the communication from the RAC was excellent. Estimated time of arrival g... See more

Rated 5 out of 5 stars

I had previously taken car to garage and told all checks made and nothing wrong. I assumed maybe due to very hot weather BUT when fault happened again I called RAC and hoped their expertise with m... See more

Rated 5 out of 5 stars

A thoroughly professional experience. The two gents from RAC turned up after calling ahead and quietly and efficiently set about the service. The entire process took an hour and a half. I was present... See more


Company details

  1. Mechanic

About RAC Mobile Mechanics

Written by the company

As the UK’s most experienced breakdown cover provider, British motorists have been trusting the RAC to fix their cars for 125 years. And now we can help repair your car even when it hasn’t broken down.

With RAC Mobile Mechanics, you can cut out the hassle of getting your car to a garage. If you need a service or repair, they’ll come to you at your home or work. All you have to do is hand over your keys – so you can get on with your day without interruption.

You’ll get a 12-month parts guarantee on any parts we fit as a result of your service or repair. So you can relax knowing that you’re covered if anything isn’t quite right.

Just book a day that suits you, and we’ll handle the rest. Whether it’s a quick repair on your driveway, or a full service in your office car park, your car’s in safe hands with our fully trained mechanics. There’s a lot you can get done without going to a garage. Like full or interim services, and vehicle diagnostics. Or quick fixes like replacing your springs, oil and air filters, or brake pads and discs.

Why book an RAC Mobile Mechanic?

Written by the company

We bring the garage to you
Have your car serviced or repaired at home or work, while you get on with your day
Fully trained mechanics
Relax knowing your car’s in safe hands - all our mechanics have the RAC stamp of approval.
12-month parts guarantee
All parts fitted as part of your service or repair are guaranteed for 12-months, for complete peace of mind.

Contact info

4.8

Excellent

TrustScore 5 out of 5

39K reviews

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4.8

All reviews

(39,351)

20,739 reviews in the last 12 months

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Rated 2 out of 5 stars

I am only writing this review to 'cover…

I am only writing this review to 'cover my back' as I am in contact with RAC regarding a mobile mechanic repair. I have had to telephone four times over two days before someone actually took any action (once I was cut off) and I am now without a car for three days while I wait for another mechanic to arrive to sort out the problems with the previously carried out work. The previous mechanic is available earlier but I do not want to take any chances or sufffer from his possible denials and bad temper. He was quite likely overbooked as he still had another repair to carry out at the end of the day.

I have stressed that I do not want to be waiting in all day and constantly having to chase the RAC to find out when the mechanic is arriving. I had to jolly him along as he was going to be working on my car brakes and didn't want any mishaps. It is just luck that I have Google to search which lead me to realise that the noise coming from my front brakes is nothing to do with 'bedding in'!! So I dug deeper and it turns out that I have been charged for work that was not carried out and the brake inspection that was supposed to have taken place was either not carried out or inadequate. No post-repair road test was carried out by the mechanic. I did not press him for this as I did not feel confident to do so in view of the pressure on his time and his mood. I took it on faith.

This is really disappointing as of all the organisations that provide car repairs I had thought that the RAC could be relied upon. I am hoping that when the mechanic arrives after the weekend (preferably being kept informed roughly of the time he will arrive and not at the end of the day) that my faith in them will be restored and I will not end up in an endless battle trying to get the issues resolved. RAC - please restore my faith in your organisation so that I can give you back the three missing stars.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Engineer was a delightful young man who…

Engineer was a delightful young man who introduced himself explained what he was doing and gave a estimated time for works to be done also apologised for the office double booking him for first morning appointment and he kept me informed throughout the day 5 stars from onsite engineers 0 stars to office on all aspects

September 2, 2026
Rated 5 out of 5 stars

AJ 5340

AJ - 5340.

Polite, professional, helpful and went above and beyond! Definitely recommend based off of this mechanic.

Thank you AJ!

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

The engineer

The engineer, named Tim, arrived on time. He was very pleasant and efficient and told us all we required to know.

September 2, 2026
Rated 5 out of 5 stars

Tom was great

Tom was great. Called the night before to let me know when he will arrive. Got on with the job and when the was an issue with my oil filter housing he told me what will need doing and got me booked it to get it fixed. Couldn’t ask for more. Cheers Tom

September 3, 2026
Rated 5 out of 5 stars

Farai was great!

Farai was great! I was apprehensive about using RAC’s mobile mechanics, however after this experience I will happily use them again!

September 3, 2026
Rated 1 out of 5 stars

RAC showed a lack of knowledge and…

RAC showed a lack of knowledge and understanding of the issue. Wasted my time and money when having explained the issue it was clearly a software problem which they can’t deal with except I have been charged £100 for the privilege of telling me after coming out.

September 3, 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

Stefano, thank you for taking the time to leave a review. We're sorry to hear that you've been left feeling disappointed with our service.

We've escalated your feedback to our Customer Care team, with whom your complaint is currently logged. Please be assured that your concerns will be fully investigated in line with our complaints procedure, and the team will be in touch soon and within the timescales previously provided.

We understand how frustrating this situation has been and sincerely apologise for the inconvenience you've experienced. Thank you for your patience while the investigation is completed.

Very best, Brad

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