Simply Insurance Services LTD Reviews 1,031

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 183 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the insurance process easy and stress-free. Many appreciate the exceptional customer service, noting that agents are knowledgeable, efficient, and genuinely committed to finding the right coverage at competitive prices. People frequently highlight the smooth and straightforward renewal process, often finding the company offers significantly better prices than competitors. A few other people also felt that the quotes this year were higher compared to previous years, and some mentioned issues with receiving help after an accident or dealing with what they perceived as dishonest or unhelpful insurance broker staff.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being helpful,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the... See more

Customer service

Users describe positive interactions with customer service. Many reviewers praise the helpfulness and... See more

Price

Consumers find price to be positive. Many reviewers praise the competitive pricing, with some noting... See more

Subscription

Reviewers mention positive feedback about subscription. Customers consistently praise the ease and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ "Exceptional service from start to finish!" Jake Birrane is hands-down the best insurance broker I’ve worked with. He took the time to really understand my needs, explained my options... See more

Rated 5 out of 5 stars

Another year renewed with PIB (formerly Simply Insurance). Can't thank Nick Parmenter and his team for all the assistance, help and assurance they have given us for many years being covered through th... See more

Rated 5 out of 5 stars

I spoke with Gabrielle about my renewal and it was a smooth process. I’ve been with this company for 3 years now and it’s gone down considerably in price each year. When I phoned I was immediately ans... See more

Company replied

Rated 5 out of 5 stars

Renewing my motor trade insurance was really nice and easy with out any hassle I have been with them for 5 years plus now and I don’t wanna change them at all.Ian Brosan helped me with renewing today... See more

Company replied


Company details

  1. Insurance Broker

Written by the company

Welcome To Simply Insurance. We Specialise In Motortrade, Fleet, Courier, Motorbike And Commercial Insurance And More.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent service from Mel once again

Excellent service from Mel once again!
Thanks again!

May 11, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Lee,

Thank you for your kind words. We’re delighted to hear you received excellent service from Mel once again — consistency and care are exactly what we aim for.

Thanks again for taking the time to share your feedback, it truly means a lot to us.

Rated 5 out of 5 stars

Mel at PIB was very helpful with…

Mel at PIB was very helpful with helping arrange my Trade insurance. Explained everything to me so I was happy to go ahead. 5 Stars from me . Dean @djwcars Windsor

May 11, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Dean,

Thank you for your fantastic review. We’re delighted to hear that Mel was able to guide you through arranging your insurance with clarity and care. Knowing everything was explained clearly enough for you to move forward with confidence is exactly the experience we aim to deliver.

Your 5‑star feedback means a great deal to us.
Thank you again from all of us at PIB — and from Mel especially.

Rated 5 out of 5 stars

I've had a motor traders policy for…

I've had a motor traders policy for over 40 years this is the best experience I've had in all those years happy to change things and polite thank you.

May 7, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Martin,

Thank you so much for sharing this wonderful feedback. It truly means a lot to hear that, after over 40 years with motor trade policies, this has been your best experience yet. We’re delighted that the team’s willingness to help, make changes, and remain polite throughout made such a positive impression.

Your trust and long‑standing experience in the industry make your comments especially meaningful. Thank you again for taking the time to let us know.

Rated 5 out of 5 stars

PIB insurance

Mel has dealt with my trade insurance for a couple of years. She represents the company very well, always making sure I understand all the aspects of my cover and their service

April 29, 2026
Unprompted review
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Reply from Simply Insurance Services LTD

Hi Steve,

Thank you for your thoughtful feedback. We’re delighted to hear that Mel has been supporting you with your trade insurance over the past few years. She takes great pride in representing the company well, and it’s wonderful to know her clear explanations and attention to detail have helped you feel confident in your cover and our service.

We truly appreciate you taking the time to share your experience and look forward to continuing to support you.

Rated 5 out of 5 stars

Very good service from gabie and Mel…

Very good service from gabie and Mel more than happy

May 8, 2026
Unprompted review
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Reply from Simply Insurance Services LTD

Hi Colin,

Thank you for your lovely feedback. We’re delighted to hear you received such good service from both Gabby and Mel — they’ll be so pleased to know they made a positive difference.

We’re more than happy to have been able to help, and we truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Chris was very informative and…

Chris was very informative and explained everything very clearly and was very helpful in assisting me with my motor trade insurance renewal.

May 8, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi John,

Thank you for your great feedback. We’re delighted to hear that Chris provided such clear, informative support and helped guide you smoothly through your motor trade insurance renewal.

It’s wonderful to know his explanations and assistance made the process easier for you. We truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Thank you Gabriel

Thank you Gabriel for you renewing my trader policy. Answering all my questions and explaining very knowledgeabley my new insurance for the coming year.

May 5, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Paul,

Thank you for your kind feedback. We’re delighted to hear that Gabrielle was able to renew your policy smoothly and answer all your questions with such clear knowledge and care. It’s great to know you feel confident and well‑informed about your cover for the year ahead.

We truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Been with simply insurance for years…

Been with simply insurance for years now and wouldn’t go anywhere else. They’re always the cheapest option. Adding a vehicle to the policy is nice and easy. Just renewed my policy again today. Dealing with Ian Brosnan who was very patient helpful and polite dealing with all my policy questions/ queries.

May 6, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Doves Autos,

Thank you for your fantastic review. We’re truly grateful for your loyalty over the years — it means a great deal that you continue to choose us and wouldn’t go anywhere else. We’re delighted to hear that our prices, service, and the ease of adding vehicles continue to work well for you.

A special thank you for mentioning Ian. He’ll be very pleased to know his patience, helpfulness, and polite approach made your renewal experience a smooth one.

We really appreciate you taking the time to share your feedback, and we look forward to supporting you for many more years to come.

Rated 5 out of 5 stars

Mel was very patient and explained all…

Mel was very patient and explained all that I needed to know and understand she’s a top girl

May 5, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Mark,

Thank you for your lovely feedback. We’re delighted to hear that Mel took the time to explain everything clearly and patiently — she’ll be thrilled to know her support made such a positive impression. She really is a star.

We truly appreciate you sharing your experience with us.

Rated 5 out of 5 stars

Fantastic service from Mel today when…

Fantastic service from Mel today when dealing with my trade insurance renewal.

May 5, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi A,

Thank you for your great feedback. We’re delighted to hear you received fantastic service from Mel while renewing your insurance. She’ll be very pleased to know her support made the process smooth and straightforward for you.

We truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Chris was so easy to deal with and made…

Chris was so easy to deal with and made it very simple to arrrange our fleet insurance

May 1, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Mark,

Thank you for your great feedback. We’re delighted to hear that Chris made the process of arranging your fleet insurance so simple and straightforward. He’ll be very pleased to know his clear and easy approach made a positive difference.

We truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Sam was wonderful with me and went of…

Sam was wonderful with me and went of out his way to help find the best motor trade policy for me. The communication was excellent from beginning to end. Highly recommend

May 1, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Shahriar,

Thank you for sharing your experience. We’re thrilled to hear that Sam went above and beyond to secure the right motor trade policy for you — he’ll be chuffed to know his efforts made such a difference. Excellent communication is exactly what we aim for, so your feedback is greatly appreciated.

Rated 5 out of 5 stars

Chris was very informative with all my…

Chris was very informative with all my requirements and did exactly what I wanted got back to me very fast and helped my gain a lower quote.
I have always found PIB brokers to be honest and friendly and very helpful that’s why I have used them for a number of years.
Thanks again to Chris for all his help.

April 30, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Sean,

Thank you for such a thoughtful review. It’s great to hear that Chris handled everything just as you needed, kept you updated quickly, and helped you get a lower quote. We’re proud to have earned your trust over the years with our honest and helpful service.
A big thank you from all of us — and especially from Chris.

Rated 5 out of 5 stars

Great conversation and great service…

Great conversation and great service and happy with the quote I recommend to all

April 28, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Najumudeen,

Thank you for your great feedback. We’re really pleased to hear you had a great conversation, received excellent service, and were happy with your quote. Your recommendation means a lot to us.

Rated 5 out of 5 stars

Gabrielle

It was a pleasure to be helped by Gabrielle from GDP Insurance, it helped me a lot in being very clear with all the information I asked for and everything very quickly, Thank you Gabrielle!

April 28, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Christian,

Thank you for your wonderful feedback. We’re delighted to hear that Gabrielle was able to assist you so clearly and efficiently. It’s great to know she provided all the information you needed and made the process quick and easy. Thank you again for your kind words.

Rated 5 out of 5 stars

Very helpful

April 27, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Paul,

Thank you for your feedback. We’re really pleased to hear you found the service very helpful. Your comments mean a lot to us.

Rated 5 out of 5 stars

Excellent communication as always and…

Excellent communication as always and my premium dropped slightly this year

April 23, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi HDJ,

Thank you for your feedback. We’re really pleased to hear the communication was excellent as always, and it’s great news that your premium has dropped this year. We truly appreciate your continued trust in us.

Rated 5 out of 5 stars

Friendly very knowledgeable top service

Friendly very knowledgeable top service

April 24, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Peter,

Thank you for your feedback. We’re really pleased to hear you found the service friendly, knowledgeable, and top‑class. Your comments mean a lot to us.

Rated 5 out of 5 stars

Mel was very pleasant to deal with

Mel was very pleasant to deal with

April 23, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Matt,

Thank you for your feedback. We’re really pleased to hear that Mel was so pleasant to deal with. She’ll be delighted to know she made a positive impression.

Rated 5 out of 5 stars

First class service as always highly…

First class service as always highly recommended

April 22, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Jason,

Thank you for your kind feedback. We’re delighted to hear you received first‑class service once again. Your recommendation means a great deal to us.

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