Simply Insurance Services LTD Reviews 1,031

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 184 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service received from the staff, who are described as professional, friendly, and genuinely helpful. Many appreciate the clear explanations and personalized approach, making the insurance process easy and stress-free. Reviewers frequently mention that the company offers competitive pricing, often finding policies that are considerably cheaper than competitors while still providing comprehensive coverage. The renewal process is also noted as straightforward and efficient, with many customers choosing to renew their subscriptions for multiple years due to the excellent customer service and value. However, some people mentioned that their premiums kept increasing year on year or that the quote for the current year was significantly higher than the previous one. A few other people also felt that they did not receive any help from the staff after an accident or due to other issues.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, helpfulness, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Price

Consumers find price to be positive, with many reviewers reporting good renewal prices and competitive... See more

Subscription

Customers had positive experiences with subscription renewals, often describing the process as easy, smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ "Exceptional service from start to finish!" Jake Birrane is hands-down the best insurance broker I’ve worked with. He took the time to really understand my needs, explained my options... See more

Rated 5 out of 5 stars

Another year renewed with PIB (formerly Simply Insurance). Can't thank Nick Parmenter and his team for all the assistance, help and assurance they have given us for many years being covered through th... See more

Rated 5 out of 5 stars

I spoke with Gabrielle about my renewal and it was a smooth process. I’ve been with this company for 3 years now and it’s gone down considerably in price each year. When I phoned I was immediately ans... See more

Company replied

Rated 5 out of 5 stars

I’ve been with Simply Insurance for my motor trade policy for three years now… that’s three years they have been not just slightly, but considerably cheaper than the opposition; and a more complete po... See more


Company details

  1. Insurance Broker

Written by the company

Welcome To Simply Insurance. We Specialise In Motortrade, Fleet, Courier, Motorbike And Commercial Insurance And More.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great price

Great price

April 21, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Mark,

Thanks for the kind words. Glad the price hit the mark for you.

Rated 5 out of 5 stars

Ian Brosnan at Simply secured my trade…

Ian Brosnan at Simply secured my trade insurance renewal today he is very thorough, patient with a high regard for the customer, giving me options without the drama other companies seem to employ. Highly recommended

April 21, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi John,

Thank you for sharing your experience. It’s wonderful to hear that Ian delivered the calm, clear and customer‑focused service you deserve — no theatrics, just solid support. We truly value your recommendation.

Rated 5 out of 5 stars

Fleet motor insurance

Great experience with Chris Brown at Simply Insurance Services for a number of years now and today was no exception. They are a very professional company and a pleasure to deal with and will always get you the best price.
Highly recommended.

April 21, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Helen,

Thank you for your kind review. It’s fantastic to know that Chris has been delivering top‑tier service year after year — and that he’s kept the streak going today. We’re committed to being both professional and genuinely pleasant to deal with, all while securing the best price possible. Highly recommending us is truly appreciated.

Rated 5 out of 5 stars

PIB insurance

I spoke to jack from
PIB IINSURANCE he helped me out and explained a few things about my policy got me a good deal I wish it would be cheaper but he do what he could
I would use again
Many Thanks
Mr k Kennedy

April 20, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Kevin,

Thank you for your review. It’s great to hear that Jack helped you understand your policy and worked hard to get you the best deal he could — even if we all wish the numbers would behave themselves a bit more! We appreciate your confidence in us and look forward to helping you again.

Rated 5 out of 5 stars

I have used this company for many years…

I have used this company for many years & always happy with the service

April 20, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Jason,

Thank you for your wonderful feedback. It means a lot to know you’ve trusted us for so many years and continue to be happy with the service. Consistency is something we take real pride in, so hearing this truly makes our day.

We appreciate your loyalty and look forward to looking after you for many more years ahead.

Rated 5 out of 5 stars

Mel was very helpful and professional…

Mel was very helpful and professional answering all my questions

April 13, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Keith,

Thank you for your lovely feedback. Mel will be delighted to hear she could help — answering questions with patience and professionalism is exactly what she does best.

We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

I have used this company for the last 9…

I have used this company for the last 9 years very helpful and polite. And a big thanks to Mel for sorting out my policy for this year.

Thanks mark

April 16, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Mark,

Thank you for sticking with us for the past 9 years — loyalty like that means a lot. We’re glad to hear you’ve consistently found the team helpful and polite. A special shout‑out to Mel for getting everything sorted for you. She’ll be thrilled to know her hard work made a difference.

We appreciate you taking the time to share your experience and look forward to looking after you for many more years to come.

Rated 5 out of 5 stars

Sam from PIB has been amazing

Sam from PIB has been amazing. Great communication. Great professionalism shown. Informative and very good at what he does. Thanks mate :)

April 15, 2026
Unprompted review
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Reply from Simply Insurance Services LTD

Hi Goulam,

Thank you for the brilliant review. Sam will be chuffed to bits reading this. Great communication, professionalism, and knowing his stuff inside out — that’s his speciality, and it’s fantastic to see it shine through for you.

We’ll make sure he sees your kind words. Thanks again for taking the time to share your experience.

Rated 5 out of 5 stars

Easy renewal even went down this year.

Easy renewal even went down this year.

April 13, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Andrew,

Thank you for the great feedback. We love an easy renewal — and seeing your price go down is the cherry on top!

Rated 5 out of 5 stars

Spoke to sam for motor trade quote and…

Spoke to sam for motor trade quote and before I was trying to get quote everywhere but when I spoke to sam he handled everything very professionally and never pushed me and he gave me best price you can ask for
Highly recommended this company

April 8, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Adnan,

Thank you for the fantastic review. Sam will be grinning from ear to ear when he reads this. He’s got a real gift for taking the stress out of insurance hunting, and we’re thrilled he could sort everything for you without any pressure — just solid advice and a cracking price.

We’re over the moon to have earned your recommendation, Thank you

Rated 5 out of 5 stars

This is for jack top man he explains…

This is for jack top man he explains everything very clearly 👍

April 9, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Peter,

Thank you so much for your review. We’ll be sure to let Jack know he’s officially a “top man” in your books.

Rated 5 out of 5 stars

Customer service review

Customer service was very good. The person was very clear on the phone answered all questions promptly. Polite well spoken.

Regards
Roger

April 7, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Roger,

Thank you for taking the time to share your feedback. We’re very pleased to hear our team delivered clear, prompt answers and kept everything polite and professional — we do like to think good manners are still in fashion.

Delighted the service hit the mark for you, and we’ll be here whenever you need us next.

Rated 5 out of 5 stars

Easy to talk to explain everything in…

Easy to talk to explain everything in detail plight couldn’t explain enough very happy

April 8, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Darren,

Thank you for the lovely feedback. We’re delighted to hear the team made everything clear, easy to follow, and pleasant from start to finish — we do try to make insurance feel a little less like… well, insurance.

We’re thrilled you’re happy with the service, and we’ll keep doing our best to make every conversation just as smooth.

Rated 5 out of 5 stars

absolute pleasure

What an absolute pleasure to deal with insurance company that is straightforward and no long winded spiel about thinks that are no importance. Just a excellent service from start to finish and a great price to Match, five star service

April 2, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Drewway,

Thank you for such a fantastic review. It’s a pleasure to hear that our straightforward approach hit the mark — no fluff, no fuss, just the service you actually need.
We’re delighted the experience felt smooth from start to finish, and that the price didn’t give you any unwelcome surprises either.

Rated 5 out of 5 stars

Good experience

Good experience

April 2, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Sajid,

Thank you for sharing your feedback. We’re glad to hear you had a good experience — we like to think of that as our baseline setting.

Here’s to making the next one even better.

Rated 5 out of 5 stars

Very polite information was made very…

Very polite information was made very clear overall excellent service

April 1, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Gary,

Thank you for the wonderful feedback. We’re very glad to hear everything was clear, polite, and up to the mark — we do pride ourselves on making things easier than expected.

Thanks again for choosing us

Rated 5 out of 5 stars

Jack has been fantastic and very…

Jack has been fantastic and very helpful with organising our renewal.
Very smooth service

April 1, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Sally,

Thank you for the lovely review. We’re thrilled to hear Jack worked his magic once again — he does enjoy making renewals feel far smoother than they have any right to be.

Thanks again for choosing us

Rated 5 out of 5 stars

Great team.Thanks to Ian Brosnan

March 31, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Bogdan,

Thank you for the great feedback. We’re delighted to hear you’ve had such a positive experience with the team. And a special thanks from Ian — he’ll be very pleased to know his support made an impact.
We appreciate you taking the time to share your thoughts.

Rated 5 out of 5 stars

Really helpful and polite team

Renewing my motor trade insurance was really nice and easy with out any hassle I have been with them for 5 years plus now and I don’t wanna change them at all.Ian Brosan helped me with renewing today was very polite and answered all my questions so thank you very much and the team.

March 31, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Ratna,

Thank you for such a thoughtful review. We’re delighted to hear that renewing your insurance has remained smooth and hassle‑free — especially after five years with us. Loyalty like that means a great deal.
Ian will be especially pleased to know his polite manner and clear answers made the renewal process even easier for you. We’ll be sure to pass your thanks on to him and the rest of the team.
Here’s to many more years of keeping things simple, supportive, and stress‑free.

Rated 5 out of 5 stars

Ian was great

Ian was great, punctual and new his stuff

March 27, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Danny,

Thank you for sharing your feedback. We’re delighted to hear that Ian made such a strong impression. Punctual, knowledgeable, and on the ball — that’s exactly how he likes to operate, and it’s great to see it recognised.

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