Sterling Home Reviews 

3,945
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,132 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for being exceptionally helpful, polite, highly knowledgeable, and genuinely friendly during their store visits. Consumers also appreciate the wide selection of quality furniture, comfortable seating options, and the smooth, entirely pressure-free purchasing process from start to finish. However, some people mentioned experiencing frustrating delivery delays, rescheduled fitting appointments, or receiving items with unexpected product flaws. A few customers additionally expressed deep disappointment regarding unhelpful aftersales support, communication breakdowns, and difficulties resolving various issues after the purchase was finalized. People noted that getting proper resolutions for damaged goods sometimes required extensive complaints and long waiting periods.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are consistently helpful,... See more

Product

Reviewers highlight positive aspects of product quality, describing items like sofas and side cabinets as... See more

Service

Customers had positive experiences with service, frequently highlighting the helpful, knowledgeable, and... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting helpful staff and smooth... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying widely among consumers.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from Rudy (who was supported by Conor & Darren). Rudy was super helpful in getting both our kitchen table & stools and dining table and chairs ordered today in Tillicoultry store. Lovel... See more

Company replied

Rated 5 out of 5 stars

Not great. Carpet fitting rescheduled- not met Called 4 hours later onthe day of fitting only to be offered sincere apologies etc Then told of factory issues/delivery/hiccups in the warehouse etc... See more

Company replied

Rated 5 out of 5 stars

Exceptional service on all fronts from both both Angus and David (with the beard) at Sterling Furniture, Kinnaird Park. These guys are the people to deal with — their product knowledge and genuine cus... See more

Company replied

Rated 5 out of 5 stars

The member of staff who helped us understand, select, and buy a riser recliner chair was incredibly helpful, knowledgeable and friendly and went over and above to help us get what we needed. He was... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Flooring Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.


Contact info


4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(3,945)

1,096 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great shop

A wide selection of goods from potato peeler to sofas. Tge assistants are all very helpful and friendly.

May 10, 2026
Sterling Home logo

Reply from Sterling Home

Hi Margaret,

Thank you for your feedback!

We’re delighted you enjoyed the wide range of products we offer, from everyday essentials to larger items like sofas. It’s also great to hear our team were helpful and friendly – we’ll be sure to share your kind comments with them. We hope to see you again soon!

Thank you for choosing Sterling Home Edinburgh.

Kind Regards

The Sterling Home Team

Rated 5 out of 5 stars

Excellent Service

May 24, 2026
Sterling Home logo

Reply from Sterling Home

Hi James,

Thank you for your kind feedback!

We’re delighted to hear you received excellent service and truly appreciate you taking the time to share your experience. We hope to see you again soon.

Thank you for choosing Sterling Home Glasgow South Street.

Kind Regards

The Sterling Home Team

Rated 5 out of 5 stars

Special thanks to the flooring manager…

Special thanks to the flooring manager Lauren, in London road, Glasgow and Uddingston branches. I have never met a manager so helpful and invested in the customer experience. Her advice and knowledge was so appreciated, and she really went the extra mile. Also thanks to Peter who came out to measure up, a real asset to the team. Thank you so much guys!

June 6, 2026
Unprompted review
Sterling Home logo

Reply from Sterling Home

Hi Lyndsey,

Thank you so much for your fantastic feedback!

We’re thrilled to hear how helpful and dedicated Lauren has been across both our Glasgow London Road and Uddingston branches—she truly goes above and beyond for our customers. It’s also wonderful to know Peter made such a positive impression during your measure; he’s a real asset to the team.

We really appreciate you taking the time to share your experience, and we’ll be sure to pass your kind words on to them both.

Thank you for choosing Sterling Home Uddingston.

Kind Regards

The Sterling Home Team

Rated 5 out of 5 stars

Excellent customer service

Our sales assistant Catherine was excellent. We were going to purchase a different sofa but she suggested we look at a couple of others which suited us better. She was also able to allocate additional discount as well as merging our delivery with another order we’d made earlier so saving a further £69. Very knowledgeable about products as well and no hard sell. Great customer service.

June 5, 2026
Unprompted review
Sterling Home logo

Reply from Sterling Home

Hi Graham,

Thank you for your fantastic feedback.

We’re so pleased to hear that Catherine provided such knowledgeable and thoughtful service, helping you find the perfect sofa without any pressure. It’s great she could also secure additional savings and coordinate your delivery—she’ll be delighted to hear your kind comments.

We really appreciate you taking the time to share your experience and hope you enjoy your new sofa!

Kind Regards

The Sterling Home Team

Rated 5 out of 5 stars

Excellent service

Donald was fantastic, he made the entire process really simple and straight forward.

June 7, 2026
Unprompted review
Sterling Home logo

Reply from Sterling Home

Hi Hollie,

Thank you for your lovely feedback!

We’re so pleased to hear Donald made the whole process simple and straightforward for you. We’ll be sure to pass on your kind comments to him—he’ll really appreciate it.

Thank you for choosing Sterling Home Aberdeen.

Kind Regards

The Sterling Home Team

Rated 5 out of 5 stars

Lovely staff- Lauren Grant

Lovely staff- Lauren Grant- Identified the perfect chair for us after we gave her a briefing, and helped show us the difference fabric available. A pleasure to deal with and helped the whole experience seamlessly.

June 7, 2026
Unprompted review
Sterling Home logo

Reply from Sterling Home

Hi Laura,

Thank you for your kind feedback!

We’re delighted to hear Lauren was able to find the perfect chair for you and guide you through the fabric options so smoothly. It’s wonderful to know she made the whole experience such a pleasure—we will be sure to pass your lovely comments on to her.

Thank you for choosing Sterling Home Tillicoultry.

Kind Regards

The Sterling Home Team

Rated 5 out of 5 stars

Matt was very nice

Matt was very nice, chatty, and informative and made the purchase process very easy.

June 6, 2026
Unprompted review
Sterling Home logo

Reply from Sterling Home

Hi Gav,

Thank you for your lovely feedback!

We’re so pleased to hear that Matt was friendly, engaging, and informative, and that he made your purchase experience so easy.

We’ll be sure to pass your kind comments on to him.

Kind Regards

The Sterling Home Team

Rated 5 out of 5 stars

Great deal and lovely staff

Salesman Donald was absolutely brilliant in working with us to find a perfect fit for our living room and working out a deal that doesn't break the bank. Ask for Donald if you're looking to be taken care of and walked through the process with no nonsense.

June 6, 2026
Unprompted review
Sterling Home logo

Reply from Sterling Home

Hi Jonathon,

Thank you for your kind feedback!

We’re delighted to hear Donald provided such brilliant, no-nonsense service and helped you find the perfect fit for your living room at a great value. We’ll be sure to pass your comments on to him—he’ll really appreciate it.

Thanks again for the recommendation and for choosing Sterling Home Aberdeen.

Kind Regards

The Sterling Home Team

Rated 5 out of 5 stars

The service salesmen were very good any…

The service salesmen were very good any questions I asked they could answer.

May 23, 2026
Sterling Home logo

Reply from Sterling Home

Hi Sandra,

Thank you for your kind feedback.

We’re delighted to hear our sales team were able to answer all your questions and provide such a positive experience. We’ll be sure to pass your comments on to them—they’ll be really pleased to know they made a difference.

Thank you for choosing Sterling Home Glasgow and we hope to see you again soon.

Kind Regards

The Sterling Home Team

Rated 5 out of 5 stars

Well done Sterling, Elgin

Visited Sterling a few times looking at sofas etc. Spoke to Lynda who explained the various fabrics and sofas available. We couldn't make up our minds and as I say visited several times. We were not pushed into a sale and Lynda was very helpful and patient. We eventually purchased a sofa and occasional chairs. We have been kept up to date from Sterling on the order status. Very happy with the service.

February 28, 2026
Unprompted review
Sterling Home logo

Reply from Sterling Home

Hi Pam,

Thank you for your lovely feedback.

We’re so pleased to hear that Lynda provided such helpful and patient service during your visits, giving you the time and support needed to make the right choice. It’s great to know you felt no pressure and were kept well informed throughout your order. We really appreciate your custom and hope you enjoy your new sofa and chairs!

Thank you for choosing Sterling Home Elgin.

Kind Regards

The Sterling Home Team

Rated 5 out of 5 stars

Catherine was a magic help

Catherine was a magic help, really good at her job (not so good at drawing)

June 5, 2026
Unprompted review
Sterling Home logo

Reply from Sterling Home

Hi Mark,

Thank you for your lovely feedback!

We’re so pleased to hear Catherine was such a great help and made a positive impression. We’ll be sure to pass on your kind comments to her—drawing skills aside, it sounds like she did a fantastic job!

Thank you for choosing Sterling Home Aberdeen.

Kind Regards

The Sterling Home Team

Rated 5 out of 5 stars

Suite Selector

We were welcomed and looked after by Shaun.
So glad he came over to assist us - he was extremely well informed on all the suites on show and helped us select 4 suites. Had it not been for Shaun we may have missed some unique selling points on a couple of suites.
Thanks again Shaun.

May 18, 2026
Unprompted review
Sterling Home logo

Reply from Sterling Home

Hi Mike,

Thank you for your lovely feedback.

We’re delighted to hear that Shaun made such a positive impression and took the time to guide you through the options. His product knowledge and attention to detail really do help customers get the most from their visit, so it’s great to know he helped highlight some key features you might have otherwise missed.

We be sure to pass your kind comments on to Shaun—he’ll really appreciate it. Thank you again for sharing your experience and for choosing Sterling Home Uddingston.

Kind Regards

The Sterling Home Team

Rated 5 out of 5 stars

Great Experience

Purpose of Visit: To choose a new 3 Piece Suite.

Excellent Service from the salesman, Mr Gerry Watson (Hall 2 - Tillicoultry Store).

No patter; No Hassle.
Just honest / genuine guidance & advice from a very polite & knowledgable guy who is a credit to his company in general & to himself in particular.
Freedom to browse in a nice & relaxed ambience and the benefit of expert advice, when needed resulted in a very pleasant & enjoyable experience.
Will definitely make further visits to this store again in future and would certainly have no hesitation in recommending Sterling Furniture to family & friends.

June 1, 2026
Unprompted review
Sterling Home logo

Reply from Sterling Home

Hi Alexander,

Thank you for taking the time to share such positive feedback.

We’re delighted to hear you had a great experience at our Tillicoultry store while choosing your new furniture. It’s especially wonderful to know that Gerry provided honest, knowledgeable advice and gave you the space to browse comfortably—he truly is a credit to the team, and we will be sure to pass on your kind comments to him.

We’re pleased you enjoyed the relaxed atmosphere and appreciate your recommendation. We look forward to welcoming you back again soon.

Kind Regards

The Sterling Home Team

Rated 5 out of 5 stars

Excellent service from Donald

Excellent service from Donald. Made us feel very relaxed.

June 4, 2026
Unprompted review
Sterling Home logo

Reply from Sterling Home

Hi Irene,

Thank you for your lovely feedback.

We’re so pleased to hear Donald provided such excellent service and helped you feel relaxed during your visit. Your kind comments will be passed on to him—he’ll be delighted!

Thank you for choosing Sterling Home Aberdeen and we hope to see you again soon.

Kind Regards

The Sterling Home Team

Rated 5 out of 5 stars

Great friendly service

We were very impressed by the staff at Sterling’s Tillicoultry store. Everyone we spoke to throughout the store was really friendly and helpful without being pushy. This all helped make the purchase of our new sofa a very pleasant experience. A special mention is deserved for Nikki, who helped us with our purchase.

June 3, 2026
Unprompted review
Sterling Home logo

Reply from Sterling Home

Hi Robert,

Thank you for your lovely feedback.

We’re so pleased to hear you had such a positive experience in our Tillicoultry store and that the team made you feel welcome and supported throughout your visit.

Nikki will be delighted to receive your special mention—we will be sure to pass your kind comments on. We hope you enjoy your new sofa and look forward to welcoming you back again soon.

Kind Regards

The Sterling Home Team

Rated 5 out of 5 stars

Just what I wanted

Sales assistant was very responsive to my requirements and provided a good demonstration of the product which I then ordered. A bit disappointed by lead time for delivery.

May 20, 2026
Sterling Home logo

Reply from Sterling Home

Hi Stewart,

Thank you for your feedback.

We’re delighted to hear our sales assistant was responsive to your needs and provided a helpful demonstration to support your purchase.

We’re sorry that the delivery lead time did not meet your expectations, and we appreciate you highlighting this.

Thank you for choosing Sterling Home Tillicoultry.

Kind Regards

The Sterling Home Team

Rated 5 out of 5 stars

Sitting Room Furniture

Wide range of furniture to choose from and well displayed.
Karen Duncan showed a good knowledge of the products, had a friendly manner and we didn’t feel pressured into making a purchase.

May 29, 2026
Unprompted review
Sterling Home logo

Reply from Sterling Home

Hi Robert,

Thank you for your feedback.

We’re pleased to hear you enjoyed the wide range of furniture and found our displays helpful. It’s great to know Karen provided such knowledgeable, friendly service and made your experience comfortable without any pressure.

We’ll be sure to share your kind comments with her.

Thank you for choosing Sterling Home Tillicoultry.

Kind Regards

The Sterling Home Team

Rated 5 out of 5 stars

Delivery was on time and efficiently…

Delivery was on time and efficiently handled by friendly staff.

May 20, 2026
Sterling Home logo

Reply from Sterling Home

Hi Jennifer.

Thank you for your kind feedback.

We’re so pleased to hear your delivery arrived on time and that our team provided great service. Your comments are greatly appreciated, and we’ll be sure to share them with the team.

Enjoy your purchase!

Kind Regards

The Sterling Home Team

Rated 5 out of 5 stars

Great Service

We are fortunate enough to own multiple properties (houses, flats and short term rentals and have used Sterling for refurbishment works for the contents. Today we were buying for our new build home, Ryan Grant provided an excellent service, welcoming, informative and importantly good value. We will be back again. Thanks Ryan.
Tim

June 3, 2026
Unprompted review
Sterling Home logo

Reply from Sterling Home

HI Tim,

Thank you for your feedback and continued support – it’s fantastic to hear you’ve trusted us across your properties.

We’re delighted Ryan provided such a welcoming, informative service and helped you find great value for your new build.

We will be sure to pass on your kind feedback to him.

We look forward to seeing you again soon!!

Kind Regards

The Sterling Home Team

Rated 1 out of 5 stars

I didn’t get the bed I ordered although…

I didn’t get the bed I ordered although shop say I did. When I questioned it I was told I had to “bed it in”. I’ve never heard anything like this in my time of buying a mattress. Wouldn’t change it as it was unwrapped(not by me) as a health issue. Left with an £800 mattress that does not met my requirements. Won’t be using Sterling ever again.

April 22, 2026
Sterling Home logo

Reply from Sterling Home

Good Morning,

Thank you for your feedback.

Please be assured that your feedback has now been escalated, and a member of our Customer Support team will be in contact with you by the end of this week.

Kind Regards

The Sterling Home Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look