Cannot praise the team enough. Very helpful, our situation was a bit unique and complex, due to selling a business, and moving back to our home address. But Paul and Nick were brilliant and found a s... See more
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Donna has been patient and non judgemental on my current financial status so I felt comfortable discussing my finances with her weighing the pros and cons of secured loan. Gareth has been great with t... See more
Company replied
Having applied for a secured loan, this company went above and beyond to ensure completion. A valuation came back poorly, so they paid for a different valuation themselves to provide an accurate figur... See more
Company replied
We contacted The personal finance centre and started our application straight away. The contact between them and us was great. Our contact was Paul and he made the process so easy for us. We were give... See more
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Company details
Written by the company
Passionate about working harder to provide the right personalised financial solution, at the right time for customers. The Personal Finance Centre is a specialist finance broker based in Hull, East Yorkshire. Specialising in secured loans, we also have access to a wide range of other products to ensure we can help more of our valued customers. We are passionate about delivering good customer outcomes and our vastly experienced team of finance professionals work harder and smarter to provide the right personalised financial solution, at the right time for our customers. Whenever you deal with us, you will not experience high pressure sales. We are very experienced finance professionals, not salespeople. Committed to our people and supporting their continued growth into a long and successful career with us, this is more than just a job. Empowering our people to put customers at the heart of everything we do, at all times. The Personal Finance Centre is a trading style of Key Loans and Mortgages Limited, which was established in 2008 and is registered in England and Wales (Company Number 06524192). Key Loans and Mortgages Limited is Authorised and Regulated by the Financial Conduct Authority (FRN 734892).
Contact info
United Kingdom
- thepersonalfinancecentre.co.uk
4.8
Excellent
489 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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We contacted The personal finance…
We contacted The personal finance centre and started our application straight away. The contact between them and us was great. Our contact was Paul and he made the process so easy for us. We were given extra options than what we thought we had and did not have to wait long for decisions. They offered a free service for witnessing the application and this meant our final outcome was completed within three days.
August 17, 2022
Unprompted review
Reply from The Personal Finance Centre
Thanks for the taking the time to write this review, Nicola. We work hard to make our customer experience better and are glad to hear that yours was pleasant. Thank you from everyone at TPFC.
The personal finance Centre have been…
The personal finance Centre have been fast and efficient. They have helped us and reassured us the whole time. James was particularly helpful and massive asset to the company would recommend to anyone thank you for you support great work.
August 12, 2022
Unprompted review
Reply from The Personal Finance Centre
Brilliant to hear of your positive experience with the team here at TPFC. We really appreciate the time taken to share this and for your valued custom, we are thrilled to have been able to support you in this instance. Thank you
Reply from The Personal Finance Centre
Thank you for the kind words, Jonathan. We're thrilled to hear that you enjoyed our service.
Very easy to deal with and the team…
Very easy to deal with and the team were fantastic. Listened and found us a great deal.
Communication was excellent over phone and through the Nivo app.
Will definitely use again if needed I. The future.
Mark and Cheryl
August 9, 2022
Unprompted review
Reply from The Personal Finance Centre
Really pleased to hear of the great experience you had with The Personal Finance Centre, we all really appreciate the kind words and taking the time to share these. Thanks
Everything was straightforward and the…
Everything was straightforward and the advisors seemed knowledgeable and helpful
August 5, 2022
Unprompted review
Reply from The Personal Finance Centre
Hi Dave, thanks for the awesome review! We're all glad to hear we hit the mark for you. Cheers!
Great service from start to finish
Great service from start to finish. Always kept informed via the app and questions answered quickly. They gave me plenty of options and also broke these down into simple terms so I could make the best decision.
July 31, 2022
Unprompted review
Reply from The Personal Finance Centre
Thank you so much, Marco, for the amazing review! We strive to deliver excellent service and are thrilled that you chose us.
100% recommended
The personal finance centre were extremely helpful in a time where we needed additional borrowing for home improvements/ rainy day. Communication was 100%, the process is trustworthy through an app and all information is kept confidential and agents are always on hand for support if required
Would 100% recommend to anyone
July 27, 2022
Unprompted review
Reply from The Personal Finance Centre
Thank you so much for your 5-star review, Fiona. We're glad that you had a pleasant experience and we will share this with the team to let them know to keep up the amazing work.
Recently took out loan had to alot of…
Recently took out loan had to alot of chasing. Friendly staff who are very helpful. Took nearly a month to sort out.
July 27, 2022
Unprompted review
Reply from The Personal Finance Centre
Thank you for your review. We set a high standard for ourselves, and we're so sorry to hear this was not met in your interaction with our business. We will use the feedback to learn from your experience and help us improve our customer journey.
Reply from The Personal Finance Centre
Seeing that you had a 5-star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing TPFC.
It was very clear and transparent
It was very clear and transparent, hassle free service. Quick response.
July 26, 2022
Unprompted review
Reply from The Personal Finance Centre
Thanks for the 5-star review. the team at TPFC is thrilled that you enjoyed your experience.
Good experience
Good experience. Made it simple from start to finish. Very helpful staff, really informative and easy to deal with.
July 25, 2022
Unprompted review
Reply from The Personal Finance Centre
Hi Claire, thank you so much for taking the time to leave us a positive rating. This means a lot to us.
Great customer service
Great customer service - even working in the background to ensure you receive the best offer available
July 24, 2022
Unprompted review
Reply from The Personal Finance Centre
Thanks for the kind words, Mel. We take pride in knowing our customers are happy with our service.
Taking out a loan is not always ideal…
Taking out a loan is not always ideal and trying to find the right loan can be just as stressful. However the personal finance team definitely made that process easier. Paul who handled our case was great throughout and I would highly recommend these guys for anyone else looking to take out a loan. Thanks again Paul.
July 22, 2022
Unprompted review
Reply from The Personal Finance Centre
Hi Matt, thank you so much for the great review, Paul will definitely appreciate this. We're glad we were able to make this a seamless process.
Cheers from us all at The Personal Finance Centre
Very happy with the service that I…
Very happy with the service that I received extremely helpful, very professional staff really pleased from start to finish will definitely recommend to family and friends
July 18, 2022
Unprompted review
Reply from The Personal Finance Centre
Good Morning, Thank you so much for the kind words and glad you appreciated the kind of helpful and professional service we always strive to provide for our customers. Thanks from us all at TPFC
Very professional service and extremely…
Very professional service and extremely helpful and a quick service, I would recommend to family and friends
July 18, 2022
Unprompted review
Reply from The Personal Finance Centre
Hi Andrew. Cheers for sharing feedback on your experience with us at TPFC, we all greatly appreciate it and really please to hear you had a positive experience with. Thank you!
What a great experience
What a great experience. Spent lots of time with me going through my options. Excellent service.
July 15, 2022
Unprompted review
Reply from The Personal Finance Centre
Good Morning Mr High. Thank you so much for the kind words and glad you appreciated the kind of service we always aim to give our customers. Thanks from us all at TPFC
Brilliant Finance Team
Brilliant Finance Team! Very helpful I would deffinetly recommend, They can never do enough for you.
July 5, 2022
Unprompted review
Reply from The Personal Finance Centre
Thanks so much for the fantastic feedback!
Helpful and friendly staff
Helpful and friendly staff. A genuine willingness to find a solution to my debt. The process was quick and easy.
July 5, 2022
Unprompted review
Reply from The Personal Finance Centre
Thanks Natasha and love the kind words you have shared. Glad out staff and service were of a great standard for you and we're able to help you
Thanks from TPFC
Excellent service
From first contact until completion, TPFC service was excellent. Professional and efficient with regular communication to keep you updated and informed. I found using the Nivo app a real time saver.
July 5, 2022
Unprompted review
Reply from The Personal Finance Centre
Glad the experience was a great one Lisa. We always try our best to provide a great service to our customers. Happy you loved the Nivo app
Great service
Had a great experience with this firm Gareth was extremely helpful and kept me updated through out the procedure thank you
July 2, 2022
Unprompted review
Reply from The Personal Finance Centre
Good Morning Sue. Thank you so much for the kind words on your experience with us here and Gareth in particular. Really pleased to hear and appreciate the time you have taken to share. One quick query though - you have outlined a really positive experience in the description but only selected 1 star? Thanks TPFC
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