Sneyds read my review below and contacted me as their customer. They chased DX and have arranged a new bag of food to be sent and delivered by DPD tomorrow - can’t say fairer than that - superb cus... See more
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Review summary
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Reviews shaping this summary
Only small issue is that my delivery is packaged in a cardboard boxes. Unfortunately the first delivery one of the bags of dog food had burst in the box. Second delivery the courier handed me a box... See more
Company replied
Long time customer & very happy with the products, the dogs love every variety I have given them. I put a special order in recently & Sneyds were happy to oblige, very good customer service & fast... See more
Company replied
My Black Lab (2) & fussy Staffy (12) with a delicate stomach, absolutely love the Premium Hypoallergenic Chicken & Rice, and Salmon flavoured Dog Food with Joint Care. It really helps with their Skin/... See more
Company replied
Company details
Written by the company
Sneyds Wonderfeeds is a distinguished family-owned business specializing in the manufacturing of dry dog and small animal foods. Established with a profound commitment to pet health and nutrition, the company has carved a niche in the pet food industry through its dedication to quality and innovation. At the core of Sneyds Wonderfeeds' philosophy is a deep understanding of the nutritional needs of dogs and small animals. This knowledge is reflected in their diverse product range, which caters to various dietary requirements and life stages of pets. From puppies to senior dogs, and addressing specific health conditions, their formulations are designed to provide optimal nutrition. This focus on health-centric products has earned Sneyds Wonderfeeds a reputation for excellence in pet care. The company's approach to manufacturing is also noteworthy. Emphasizing stringent quality control, Sneyds Wonderfeeds ensures that every product batch meets the highest standards. This attention to detail extends to the selection of ingredients, with a preference for high-quality, natural components that promote the well-being of pets. Innovation is a key driver for Sneyds Wonderfeeds. The company invests in research and development to continually improve its product offerings. This includes exploring new formulations, enhancing taste profiles, and ensuring that their products meet the evolving standards of pet nutrition. Sneyds Wonderfeeds also places a high value on customer satisfaction. Understanding that pet owners seek the best for their pets, the company engages in active communication with its clientele, offering advice and support. This customer-centric approach has helped in building a loyal customer base and a strong community around the brand. Furthermore, as a family business, Sneyds Wonderfeeds embodies values of tradition and a personal touch. This is evident in their business practices, where relationships with suppliers, customers, and employees are nurtured with care and respect. In summary, Sneyds Wonderfeeds stands out in the pet food industry for its commitment to quality, nutritional excellence, innovation, and customer service. As a family-owned business, it combines professional expertise with a personal touch, making it a trusted name for pet owners who seek the best for their furry companions.
Contact info
11 Hebden Road, DN15 8DT, Scunthorpe, United Kingdom
- 01724872448
- info@wonderdog.co.uk
- wonderdog.co.uk
4.7
Excellent
256 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Sneyd's Wonderfeeds Ltd
Thank you for your 5 star review
Quick delivery but split over 2 days
Quick delivery but split over 2 days. Would be useful to know before delivery so not left wondering!
March 29, 2025
Reply from Sneyd's Wonderfeeds Ltd
Thanks so much for your order and for taking the time to leave a review!
Just for future reference, you should receive either an email or a text message from DPD with a 1-hour delivery timeslot on the day your parcel is due—so hopefully that’ll help avoid any wondering next time!
Also, sometimes when orders include multiple items, they can get split up while in transit and arrive over separate days. It’s not ideal, but it does happen occasionally depending on how DPD handles the parcels at their depot.
We really appreciate your feedback and your support—thank you again!
Over a month from ordering to delivery
Over a month from ordering to delivery
This is not acceptable when ordering dog food
I had to email several times and it only finally arrived after I threatened a dispute on the transaction via my bank
The food is good as we have had it before but I doubt I'll order again
January 16, 2025
Reply from Sneyd's Wonderfeeds Ltd
I’m really sorry for the delay with your order and completely understand your frustration. The food had already been delivered by the time we received notification of the chargeback, but I fully appreciate that the initial delay was unacceptable.
We’ve now put measures in place to prevent this from happening again, and we’d love the opportunity to prove this to you. If you’re willing to place another order with us when you're ready, we’re confident we can provide the service you expect.
Thank you for your past support, and again, I sincerely apologise for the inconvenience.
Best regards,
They just get worse ....
Absolute shambles of a business, lead by a director that can't make on his promises. I placed an order just over four weeks ago and have yet to recieve. In that time, I havent had a single email, text, phone call explaining why my product hasnt arrived. I complianed via their web page twice, no answer. I emailed their customer service, recieved a response from the director - Purchase will arrive by this Saturday at the latest, guess what hasnt arrived. I've had a handful of similar experiances this year, if this wasn't my dogs diet I'd have left a long time ago. Offered 20% off my next order, great that £8 might make up against the £40+ I've had to pay elsewhere, muppets.
February 15, 2025
Unprompted review
Reply from Sneyd's Wonderfeeds Ltd
We're really sorry to hear about your experience, and we completely understand your frustration. This certainly isn’t the level of service we aim to provide, and we sincerely apologise for the delay and lack of communication.
Emails were sent to all affected customers regarding delays, so we’re currently looking into why you didn’t receive these. If there was an issue on our end, we will ensure this is corrected moving forward to prevent it from happening again. That being said, we fully expect this not to be an issue in the future.
We appreciate your loyalty despite these difficulties, and we’d really like to make this right. If you’d be willing to get in touch with us directly, we’d be happy to sort something out as an apology for the inconvenience you’ve experienced with this order.
Please reach out to us, and we’ll do our best to resolve this for you.
Updated reply:
We’ve noticed that you’ve placed two further orders since leaving this review, both of which were fulfilled without any issues. We're really pleased everything went smoothly and hope this reflects our usual level of service. If you feel comfortable doing so, we’d really appreciate it if you considered updating your review to reflect that things are now back to normal.
Please don’t hesitate to reach out — we’re always here to help.
Terrible delivery but good food
I ordered on the 27th January with an expected delivery of 3 days!!!!! It’s now the 12th February and still no dog food. There was no suggestion that the food I ordered was out of stock and it took me to chase them before they could be bothered to inform me they had supply issues!! If that’s the case just say it’s out of stock on your website rather than take people’s money. As it stands you have £153 of my money, with no expected delivery date, and tomorrow I need to find an alternative food. Just awful. The food, when you can get it, is excellent.
January 27, 2025
Unprompted review
Reply from Sneyd's Wonderfeeds Ltd
Thank you for taking the time to share your experience with us, and please accept our sincere apologies for the delays and frustration caused. We completely understand how disappointing this situation must have been, especially when relying on us to feed your dogs.
We’ve reached out to you directly and offered 20% off your order, as well as a free pack of treats, as an apology for the inconvenience caused. We truly appreciate your patience during what has been a challenging period for us.
Since the start of the year, we’ve been facing supply chain issues that have affected our ability to meet delivery expectations. We recognize that this isn’t the level of service you deserve, and we’ve taken several measures to ensure this doesn’t happen again. We’re turning a corner now and are fully committed to getting back to the reliable service you should be receiving from us.
Your kind words about the quality of our food mean a lot to us, and we’re grateful for your loyalty. Please rest assured we are doing everything possible to rebuild your trust and provide the service you’ve come to expect.
If there’s anything further we can do to resolve this for you, don’t hesitate to reach out.
Kind regards,
Unknown when delivery is due…
Supply issues with little sign of delivery more than a month after initial order. Originally Xmas demand was the issue then equipment failure were to blame. Looks like they’re still taking orders…prior to this, no real issues..
February 9, 2025
Reply from Sneyd's Wonderfeeds Ltd
Thank you for taking the time to leave your review. We sincerely apologize for the delay you've experienced with your order and the frustration this has caused. We understand your concern about the lack of delivery information and want to assure you we're working hard to catch up following the earlier issues with Christmas demand and subsequent equipment failure.
We appreciate your patience and want to let you know that we are prioritizing all affected orders and are aiming to process and dispatch them this week. You should receive a shipping confirmation email with tracking details as soon as your order leaves our warehouse.
As a further apology for the inconvenience, we've offered a 20% discount code for future purchases and a free pack of treats with your delayed order. If you haven't received your discount code, please let us know at info@wonderdog.co.uk and we'll be happy to forward it on to you.
Again, we apologize for the inconvenience and thank you for your understanding. If you have any further questions, please don't hesitate to contact us directly at info@wonderdog.co.uk.
Poor Delivery
Ordered food on 6th January and it still hasn't been delivered! First reason given was trouble with supply deliveries. This has reason has been given for late deliveries before. Then I was told there has been a breakdown at the factory causing further delays
January 6, 2025
Reply from Sneyd's Wonderfeeds Ltd
I’m really sorry for the delays you’ve experienced with your order. We completely understand how frustrating this must be.
Unfortunately, we’ve faced unexpected supply chain issues and a factory breakdown, which have caused delays beyond our usual service levels. We’re working hard to resolve these issues, and from next week onwards, we should be back to normal production.
We truly appreciate your patience and support, and we’re doing everything we can to ensure this doesn’t happen again.
Reply from Sneyd's Wonderfeeds Ltd
Thank you for your feedback! We’re glad to hear you’ve found our deliveries prompt. We appreciate your support and look forward to serving you again soon!
Orders three bags of food weeks ago.
Orders three bags of food weeks ago.. nothing arrived as yet! ☹️
January 3, 2025
Reply from Sneyd's Wonderfeeds Ltd
I’m really sorry to hear that you haven’t received your order yet – I completely understand how frustrating this must be. Please rest assured that we’re actively working on getting it to you as soon as possible.
We’ve been in touch to provide an update on the situation and, as a token of our apology, we've also offered you a 20% off voucher for your next order. We truly appreciate your patience and understanding during this time.
If you have any further questions or need assistance, please don’t hesitate to get in touch with us.
We’re committed to making things right and ensuring you receive your order soon.
Disappointed
Having used the company for a couple of years now and have recently been left disappointed. My order which is due end of December I agreed delivery beginning of January because of the Christmas shut down, no problem with that. Money taken as usual and here we are nearly at the end of January and still no delivery. This is not the first time this has happened. Feeling let down
January 3, 2025
Reply from Sneyd's Wonderfeeds Ltd
Thank you for your feedback, and I’m truly sorry to hear that you’ve been left disappointed. We completely understand how frustrating the delay has been and appreciate your patience during this time.
We’ve been in touch via email to explain the situation and provide you with an updated delivery timescale. As a gesture of goodwill and to show our appreciation for your continued support, we’ve also sent you a 20% off voucher for your next order.
We sincerely apologise for any inconvenience caused and truly value your loyalty. If you have any further concerns, please don’t hesitate to reach out – we’re here to help.
Good customer service
The website wasn't working but I received a response to an email very quickly and was able to place an order. Fast delivery and my dogs are fit and healthy with the help of this food.
November 28, 2024
Reply from Sneyd's Wonderfeeds Ltd
Thank you for your feedback! We’re sorry you had trouble with the website, but we’re glad we could assist you quickly and get your order sorted. It’s great to hear your delivery was fast and, most importantly, that your dogs are thriving on our food! We truly appreciate your support and look forward to serving you again.
Great feed, great customer service - thank you!
Thank you for excellent customer service when I managed to run low on our dog's favourite food!
November 25, 2024
Reply from Sneyd's Wonderfeeds Ltd
Thank you so much for your lovely feedback! 🌟 We're so glad we could help when you ran low on your dog's favourite food—it’s all part of the service. 🐾
Keeping your pup happy and well-fed is our top priority, so it’s wonderful to know we could be there when you needed us. If you ever need anything else, just give us a shout!
Warm regards,
The Sneyd’s Wonderfeeds Team
Reply from Sneyd's Wonderfeeds Ltd
Thank you for your kind review! 🌟 We’re so glad to hear you were happy with the quick delivery and found our communication helpful when needed.
Providing great service is what we strive for, so it’s lovely to know we’re meeting your expectations. If there’s anything else you need, we’re always here to help! 🐾
Warm regards,
The Sneyd’s Wonderfeeds Team
Reply from Sneyd's Wonderfeeds Ltd
Thank you for your kind words! 🌟 We’re so pleased to hear you were happy with the service we provided.
It’s always our goal to deliver the best experience for you and your furry friends. If there’s ever anything more we can do, don’t hesitate to let us know! 🐾
Warm regards,
The Sneyd’s Wonderfeeds Team
Always respond promptly to my requests…
Always respond promptly to my requests about my order
August 23, 2024
Reply from Sneyd's Wonderfeeds Ltd
Thank you for your review, glad to hear you are happy with our service :)
Quick and efficient service
Quick and efficient service
answered my questions about my previous order
My small cocker has been difficult to feed to give her enough to keep her satisfied without putting weight on this food has done the trick she is working hard and loving life so glad I found it thank you
August 1, 2024
Reply from Sneyd's Wonderfeeds Ltd
Thank you so much for your lovely review! We're delighted to hear that our food has been the perfect fit for your cocker. It's always a challenge to strike that balance, especially with an active dog, so it's fantastic to know she's thriving and enjoying life. If you ever have any questions or need anything else, don't hesitate to get in touch. Thanks again for choosing us!
Easyset up a subscription and quick delivery
Easy to set up a subscription and quick delivery - can put on hold easily and unpause easily. My dog (Labrador) loves his Sneads Wonderdog food and it gives him a lovely shiny coat.
July 3, 2024
Reply from Sneyd's Wonderfeeds Ltd
Thank you for your wonderful review! We’re so glad to hear that setting up and managing your subscription has been easy, and that our delivery has met your expectations. It’s also fantastic to know that your Labrador is loving his Sneyd’s Wonderdog food and that it’s giving him a shiny coat – that’s exactly what we love to hear! If you ever need anything, just let us know.
Reply from Sneyd's Wonderfeeds Ltd
Thank you for your kind words! We're so happy to hear you're consistently pleased with the quality of our food. We work hard to maintain high standards, and it’s great to know we’re delivering. If there’s anything more we can do for you, please don’t hesitate to get in touch.
Reply from Sneyd's Wonderfeeds Ltd
Thank you so much for your loyalty over the years! We truly appreciate your continued trust in Sneyd’s Wonderfeeds, and it’s fantastic to have been a part of your journey for so long. If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out!
Reliable service & happy customer
Reliable service and my dog loves this food!
Delivery was delayed a few days but did receive notification warning me of delay.l so all good.
June 16, 2024
Reply from Sneyd's Wonderfeeds Ltd
Thank you for your feedback! We're so glad to hear your dog loves the food and that you’re happy with our service. Apologies for the slight delay in delivery, but it’s great to know the notification kept you informed. We’re always working to ensure smooth service, and we appreciate your understanding!
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