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Rated 5 out of 5 stars

Hannah at ABC Hendon helped me for many years when a new tenant was needed for my rental property. She always found me long term, loyal and honest tenants. I have actually now sold it privately but... See more

Rated 5 out of 5 stars

ABC has been a breath of fresh air compared to our past few managing agents. They are responsive, proactive and easy to work with. And they've managed our day to day activities, out of hours emergenc... See more

Rated 5 out of 5 stars

I have worked with Richard and the team at ABC Estates for over a decade. They are always polite, professional, fast to respond and incredibly knowledgeable about all things property and block managem... See more

Rated 5 out of 5 stars

Was highly recommended to use ABC in Edgware. Dealt with a very helpful gentleman named Stuart who’s knowledgeable and been in this profession for a long time as the advice he was giving was very inf... See more

4.1

Great

TrustScore 4 out of 5

94 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I recently had the pleasure of working…

I recently had the pleasure of working with Bradly from ABC and I am thoroughly impressed with the level of service and professionalism provided throughout the entire process. From the initial consultation to the final closing, the experience was smooth, efficient, and far exceeded my expectations.

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

It was a pleasure to work with Declan…

It was a pleasure to work with Declan and his team at ABC Real Estate. The project was challenging and intensive. Declan was fair and proactive during the post and pre tender phases.

I would recommend using their services.

October 18, 2024
Unprompted review
Rated 1 out of 5 stars

Extremely Disappointing Experience

Extremely Disappointing Experience

I had a very negative experience with ABC Aldermartin, specifically with agent and director Bradley Brazier. Before moving in, Bradley assured me that the property would be ready on time, but once I signed the lease, he became unresponsive to my calls. Upon moving out, he attempted to charge me £250 for cleaning expenses, despite the fact that I had painted and thoroughly cleaned the flat myself. It took two months and intervention from the TDS to get the outstanding balance released, as Bradley ignored my emails throughout the process. I would not recommend this agency to anyone looking for a reliable and trustworthy service.

November 6, 2024
Unprompted review
ABC Estates logo

Reply from ABC Estates

Thank you for your review, however it is not an accurate description of the facts. When you vacated the property the landlord instructed us to return your tenancy deposit except £250 as they said the property required professional cleaning. We informed you of the landlords instructions and you subsequently raised a dispute with the TDS. At this stage, based on the information given to us by the TDS, we advised the landlord to forgo the deduction of £250 and return it to the tenant to which the landlord agreed. We then processed payment of £250 to you and you received all of your tenancy deposit before the TDS adjudication process started. We were simply following our clients instructions, we are the mediator between the parties and we do not choose deposit deductions or gain anything from deposit deductions as costs are allocated to invoices incurred to reinstate a property. We ultimately assisted you in the return of your deposit and we find it disappointing and short sighted of you to leave a bad review against us. We helped you get what you wanted but yet we have been inaccurately chastened by you on Trust Pilot. On this basis we ask that you remove your review and we would appreciate gratitude for our assistance in achieving the outcome you

Rated 5 out of 5 stars

Recently rented in Hendon with ABC.

Recently rented in Hendon with ABC.
Very straightforward process, from the viewing till moving in into recent refurbished property.
The staff was very helpful and supportive.
Highly recommended.

October 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great management company

Abc has provided me with excellent customer service with every enquiry. They have always fixed any issues I’ve had in a timely manner.

October 19, 2024
Unprompted review
Rated 5 out of 5 stars

ABC are great

ABC are great, so easy to work and communicate with.
Wouldn't choose anyone else.

July 16, 2024
Unprompted review
Rated 1 out of 5 stars

Appalling Company DO NOT USE

Appalling service DO NOT USE
Appalling service and no way near an acceptable service. This company has allowed tenants to remain in the property for over 12 months without paying rent! They have done nothing about seeking a possession order and have just allowed the tenants to live there unchallenged. ABC Lettings and Bradley, the member of staff who claims to be dealing with this, I have asked on numerous occasions for weeks, to see copies of the paperwork that they have commenced court proceedings as they have assured me this has been started. They do not respond to emails or phone calls, I sometimes ring daily and no response to my phone calls. I have turned up at their offices and seen another senior manager, who also assured me that someone will get back to me but no one never does.

Sadly, I am now possibly going to end up losing my flat as a result of poor management, poor communication and the non-collection of rent. There are professional Letting Agents around, and these behave like cowboys!.

May 20, 2024
Unprompted review
Rated 5 out of 5 stars

ABC Real Estate are excellent agents

ABC Real Estate are an absolute pleasure to work with. The level of service from both their Edgware and Hendon offices is totally professional and welcoming. I'm a 100% satisfied customer, and have no hesitation in recommending others to use them for buying/selling and management.

May 1, 2024
Unprompted review
Rated 1 out of 5 stars

Don’t be fooled by the fake 5 stars…

Don’t be fooled by the fake 5 stars which after every person leaving 1 star then they get someone they know to give me a 5 star which you can tell by the name of the account 😂

This people tricking you then after taking some money from you then again they come with a lot of nonsense and not doing a single thing and just go on and on until you give up from your money,

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly yet professional.

I have been pleasantly surprised at the service I have received from Bradley at ABC in Edgware.
He is friendly yet professional and very knowledgeable. Nothing was too much and his ability to deal with my property issues left me feeling that I was in good hands. Definitely would recommend!

April 16, 2024
Unprompted review
Rated 1 out of 5 stars

They have fake 5 star reviews

Warning to all
Do not go to this agency

They have fake 5 star reviews

They scammed my family,
This people they trick you and take your money
I’m gonna start putting them under investigation and expose them on my social media and to all government agencies
As trading standards and local government
Ombudsment and all other companies

April 3, 2024
Unprompted review
ABC Estates logo

Reply from ABC Estates

We are updating our reply to your review. After you submitted your various reviews on different platforms in respect of your personal experience with our firm you raised a complaint to the property ombudsman. The ombudsman reviewed the statements and evidence submitted by yourselves & ABC Estates and they found that ABC Estates acted correctly and in accordance of legislation, they rejected your complaint and request for compensation and permitted us to retain your holding deposit in full. You then tried to appeal their decision and the ombudsman replied confirming that the original outcome they reached was correct and they rejected your appeal. The ombudsman noted that we offered various solutions to you as a gesture of goodwill but you rejected them and made false allegations and threatened action against us which was not successful for you. Since the ombudsman found we acted correctly it might be prudent that you remove your misleading reviews.

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