Alandayvw Reviews 102

So after over 2 years, VW finally tells me they are ready to carry out the modification to fix the emissions problem they caused by their own dishonest practices and I am advised to contact them in order to make an appointment.
Wow - but its really hard to get a date booked in. Perhaps it's because I just want the free modification and not booking in for some paid work at the same time? Either way I am still waiting to hear when they can fit me in.
I used to like VWs - but not sure I'd buy another one based on this experience.

'You've increased the price by £500 since we put a deposit on that car!'
'Oh no we haven't sir'
'Oh yes you have, look at these web images'
'Oh yes that was a mistake sir, we'll include a letter for a car service'
' would you like to book a date to view it sir, what about Thursday or Friday, sir'
'Yes ok, that would be good'
'Hello this is the customer here are we ok to view the car tomorrow?'
'Oh it'll be ready next week now sir'
'Can we see the service history and the list of work done please'
' oh you'll see all that when you pick the car up. We Would never sell you a damaged or stolen car sir'
So we saw the car, but with additional damage on it we hadn't been told about. We never saw the full service history despite asking on a number of occasions, and it felt like the sales person was being obstructive in providing us with information so that we could never be sure of what we were buying.
So we walked away.