Really easy to use and find a car that fit my requirements. Was able to test drive a few cars and was happy with the service received. There was a really long wait for each part of the service though... See more
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Review summary
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I had first visit and met with the salesman (young guy). He is passive. Nothing to tell about the car. I have requested to do test drive for 3 cars but he told why I need to do those cars which are... See more
Company replied
Hamza our sales advisor was very pleasant and attentive. He answered all our questions and if he was unsure he asked. Was a nice experience. Unfortunately everything that happened after Hamza was... See more
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Friendly staff, happy with our purchase but the process took over 3 hours which is horrendous on a hot day. You sit and wait around for so many different departments to sort stuff rather than one pe... See more
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Company details
Written by the company
We supply thousands of cars a month to customers across the UK. We strive to ensure all of our customers are over the moon and with a car that puts a smile on their face.
Contact info
Big Motoring World, Vantage Point, ME6 5SL, United Kingdom
- 01634 248638
- CustomerCare@BigMotoringWorld.co.uk
- www.bigmotoringworld.co.uk
3.6
Average
58K reviews
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By far the worst car buying experience…
By far the worst car buying experience I’ve had. I was lied too, I was mis sold the warranty and point blank told it didn’t happen by a member of the management team.
A member of their staff told me I’d only need to pay the 12 month warranty for the first 12 months and then after that, I’d no longer need to pay this and my monthly payments would reduce.
A year went by and the payments haven’t dropped so I spoke to a member of the management team (after having to drive all the way back to the dealership as no one would call me back) and was told he’d need to “investigate” the matter. When I asked how he was going to investigate it, he told me he was going to “just ask” the said member of staff and if he denies it, then that would be the end of it.
I’m now having to pay a charge for the next 4 years of my agreement, that I was lied too about and there’s no been any effort to help the situation whatsoever, despite being told I would receive a call back with the outcome yet I’ve still not been called months later.
August 12, 2026
Unprompted review
Reply from Big Motoring World
Hi J,
Thank you for taking the time to leave your feedback. We’re very sorry to hear about your experience and, in particular, the concerns you’ve raised regarding the warranty and the information you were given about your monthly payments.
We appreciate how frustrating it must be to feel that you were given incorrect information and then not receive the follow-up you were promised. We also understand your disappointment at having to return to the dealership in person to try to get your concerns addressed.
We take allegations of mis-selling and poor communication extremely seriously. While we cannot comment on the specifics of an individual case publicly, we would like the opportunity to review the matter properly, including the information provided at the time of sale and the subsequent handling of your complaint.
Please contact our After Sales team directly with your vehicle or agreement details so that we can ensure this is escalated to the appropriate team and investigated thoroughly. We apologise that you have not received the level of communication and support you expected, and we appreciate you bringing your concerns to our attention.
Kindest Regards,
Big Motoring World
Very welcoming and friendly staff
Very welcoming and friendly staff. attentive to all your questions and helped me pick out the car that i wanted. very smooth process to purchase the car and walked me through every option that i had in the process.
August 12, 2026
Reply from Big Motoring World
Hi Alex,
Thank you for your 5-star review!
I am pleased to hear that you had a positive experience with us!
Kindest Regards,
Big Motoring World
Buying a car from them was very well…
Buying a car from them was very well organised, however I would warn others NOT to opt into the extended warranty. The ‘simple’ app to report your issues doesn’t work and I have been waiting for 10 days for an acknowledgment/ response. I have called numerous times, only to be told that my issue had not been allocated yet. I’m in the process of making an official complaint but I would avoid buying a car with this company who once they have your money - do not care. Aftercare is NON EXISTENT
August 3, 2026
Unprompted review
Reply from Big Motoring World
Hi Jade,
Thank you for taking the time to share your experience. We’re pleased to hear that you found the vehicle purchase itself well organised, but we’re genuinely sorry that your experience with the extended warranty and aftercare has fallen short of expectations.
We understand how frustrating it must have been to report an issue and then have to make repeated calls without receiving a timely response. That is not the level of service we want our customers to experience, and we apologise for the inconvenience and frustration caused.
We appreciate that you are now making an official complaint and will ensure your concerns are taken seriously through that process.
Thank you again for your feedback. We take it on board as an opportunity to improve both our aftercare service and the way warranty claims are handled.
Kindest Regards,
Big Motoring World
Don’t do it…
Don’t do it…. Avoid at all costs. Still haven’t got a £500 refund and sold a faulty car. Original car we was buying had a recall on it but failed to tell us that and made us travel all that way down. Abysmal aftercare.
August 9, 2026
Unprompted review
Reply from Big Motoring World
Hi Michael,
We are truly sorry to hear about your extremely negative experience, particularly regarding the refund, the faulty car, and the issues with the initial vehicle and aftercare. We understand your frustration and disappointment. Please provide us with further details, including your vehicle registration, so we can investigate this matter thoroughly.
Kindest Regards,
Big Motoring World
I’ve written in before about my…
I’ve written in before about my experience of buying a car from you, unfortunately the experience has worsened.
I bought a car from you 2 1/2 weeks ago and had to pay a holding deposit of £500 as I wasn’t able to collect the car until the following day. I was advised on collection that the finance team have requested my holding deposit refund with head office.
Fast forward 2 weeks I went back into the Camberley dealership to chase up where my refund was, to be told nothing could be done on a Sunday as head office is closed. I called the number on your website today as I still haven’t received my refund, to be told by the guy on the phone Camberley should of sorted this, he then blind transferred me through to Camberley collections who didn’t know my situation and thought it was about something else. The lady then tells me it is head office accounts that has to deal with it but couldn’t transfer me back through, I then requested for this to be escalated to a manager as I shouldn’t be the one having to chase this to get resolved, to be told no managers were on site today. I then called back the head office number to be told I’ll get a response within 3-5 working days, absolutely shocking experience, I’ve already waited 2 1/2 weeks for something that can be done in seconds.
I still need my refund back, can someone from your company please take ownership of this and resolve the problem.
August 12, 2026
Unprompted review
Reply from Big Motoring World
Hi Nick,
We’re sorry to hear about your experience and, in particular, the frustration caused by the delay in receiving your £500 holding deposit refund.
We completely understand why you’re unhappy that, after being advised the refund had been requested, you have then had to make repeated calls and visits to establish what is happening. Being passed between different teams without anyone taking clear ownership is understandably frustrating, and this is not the level of service we want our customers to receive.
We appreciate that the refund should be dealt with promptly and that you should not have to repeatedly chase different departments for an update. We’re sorry that this has been your experience.
As we cannot discuss individual financial transactions publicly, we would encourage you to provide your details through our direct customer service channel so the relevant team can review the status of your refund and ensure the matter is followed up appropriately.
Thank you for bringing this to our attention, and we apologise again for the inconvenience and frustration caused.
Kindest Regards,
Big Motoring World
I would like to thank Craig for helping…
I would like to thank Craig for helping me with my new vehicle. Show me around the vehicle and showed me all of the features and even put apps onto my phone which was a great help he is a credit to your company.
August 12, 2026
Reply from Big Motoring World
Hi Derek,
Thank you for your 5-star review!
I will be sure to pass along your lovely feedback to Craig and the team at Cannock!
Kindest Regards,
Big Motoring World
Lorna and Liam
Lorna and Liam, and the other staff we met at BIG motoring world were great. Friendly and knowledgeable and a speedy service. A huge selection of cars, highly recommended
August 11, 2026
Reply from Big Motoring World
Hi David,
Thank you for your 5-star review!
I will be sure to pass along your lovely feedback to Lorna and Liam!
Kindest Regards,
Big Motoring World
Uninterested salesman
Visited this company’s Camberley branch today , they have a good selection of cars , however if you don’t show an interest in taking out their exorbitant priced extras the salesman really can’t be bothered to.
It comes across they actually don’t really want cash purchases .
August 11, 2026
Unprompted review
Reply from Big Motoring World
Hi Phillip,
Thank you for your review. I am so sorry to hear about your experience at our Camberley branch. This is not the impression we wish to convey to our customers. I have passed on your feedback to the relevant management team for internal review and to ensure that this does not happen again.
Kindest Regards,
Big Motoring World
Five weeks of obstacles over a warranty claim
I reported an engine-bay noise on 4 July while my Renault Clio’s 90-day warranty was active. Big Motoring World first asked me to provide photographs of a noise, then made me find and pay for an independent diagnosis myself instead of arranging an inspection.
RAC confirmed a faulty water pump, but Big Motoring World still refuses to progress the claim without a separate repair estimate and photographs of failed parts. I am now stuck chasing third parties for paperwork simply to get them to consider a fault reported under warranty.
Five weeks later, they have neither inspected nor repaired the car. Their warranty process appears designed to transfer every cost, task and delay onto the customer.
July 4, 2026
Unprompted review
Reply from Big Motoring World
Hi Seth,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns.
We understand your frustration, particularly given that you say the issue was reported while your warranty was still active and that you have subsequently incurred costs obtaining an independent diagnosis. We appreciate that having to provide additional information and documentation can be frustrating when you are already dealing with a vehicle fault.
We take warranty concerns seriously, and our claims process requires certain information to establish the nature of a fault and determine the appropriate course of action. However, we are sorry that you feel the process has resulted in unnecessary delays and placed too much responsibility on you.
Thank you again for bringing this to our attention.
Kindest Regards,
Big Motoring World
Fantastic Experience!
⭐⭐⭐⭐⭐
I had a great experience with Sales Executive Ejon. From the very beginning, he provided excellent customer service and made the whole car-buying process easy and stress-free. He was friendly, professional, helpful, patient and really took the time to make sure I was happy with my purchase.
The car is great (I love it!), and I’m very pleased with my decision.
I would definitely recommend Ejon to anyone looking for a quality car and excellent customer service.
Also Lucas the Handover Advisor, was fantastic throughout the handover process. He was friendly, professional, and extremely helpful, making sure everything was explained clearly and that I was completely happy with the car before leaving.
Overall the staff were very welcoming, throughout the day. Many would often check in to make sure I was ok!
Thank you for making the whole experience such a positive one!
July 23, 2026
Unprompted review
Reply from Big Motoring World
Hi Michelle U,
Thank you for your amazing 5-star review!
It's great to hear that you were pleased with the service from the team and that Ejon and Lucas, in particular, were friendly, professional and helpful during your visit to our Wimbledon branch.
I will be sure to pass on your lovely comments to the team.
Kindest Regards,
Big Motoring World
After sales team a
AVOIDDDDDD AT ALL COST
I brought a vehicle 26 days ago on the 4th August a light came on my dashboard the right indicator light on my t roc stopped working , I called blue motors and reported the problem they transferred my to there insurance (warranty) in which I purchased extra warranty outside there 3 month window, I was then booked to take to there chosen garage where I got the diagnostic of which because of the make of car it’s not a simple fix they would have to take the whole LED unit out and replace , Monday I was called to confirm the fault that had to be fixed and was told I would be called back asap, Tuesday today comes I call up and was told the job has been rejected , I have sent several complaint emails which have not been answered to and had several rude workers on there after sales team basically not helping , quoting isra from head office saying these things happens is a vehicle , refusing me to speak to a manager saying she will say the same thing . I have chased up big motors who said they will have the warranty re look the claim and they need more info from the garage, I called the garage they said they sent everything over . Now under the 2015 consumers act big motoring world should of fixed this issue despite what there third party warranty said as the vehicle was purchased 26 days ago which I had to inform Emily of as she also was quick to tell me it’s under review , this is the most disappointing experience I have had and to be honest I will be opting to get a refund , from last Wednesday I cannot drive the car as it’s not road worthy ( expect for driving it to the garage and back home on the 7th to get the diagnostics) and when asking isra for compensation in for missing days out on work he clearly said we don’t do that here. The after sales team are no help , complaints don’t get replied after 3 working days like they state and they are quick to call for a sale but not when a issue occurs , please for your sanity do not bother because you will not get proper support from the after sales team , I have also had to inform my finance company to chase this issue as well
August 11, 2026
Unprompted review
Reply from Big Motoring World
Hi Mila,
We’re very sorry to hear about the issues you’ve experienced and understand how frustrating this situation must be, particularly given how recently you purchased the vehicle and the time you’ve spent trying to get the fault resolved.
We take concerns regarding vehicle faults and our Aftersales service seriously. We’re also sorry to hear that you feel you have not received the level of communication and support you expected from our team. We appreciate how difficult it is to be without your vehicle, especially when this has affected your ability to travel to work.
We’d like the opportunity to review your case in full and ensure that the concerns you’ve raised, including the warranty claim and communication with our Aftersales team, are properly investigated. If you could please provide us with your vehicle registration and contact details via private message, we can look into this further with the relevant team.
Thank you for taking the time to share your experience. We’re sorry that your experience so far has fallen short of the standard we aim to provide.
Kindest Regards,
Big Motoring World
Don’t buy car from them
And again please reed review you will see when my case is not only one where they decline claim and I had extended warranty and have hard rock evidence of mechanical issue.
They just rubbing people my suggestion use another company then this
August 1, 2026
Unprompted review
Reply from Big Motoring World
Hi Kristaps,
We are sorry to hear about your frustration regarding the declined claim, especially with an extended warranty and evidence of a mechanical issue. We want to assure you that we take all feedback seriously and are reviewing your case to understand what happened.
Kindest Regards,
Big Motoring World
Great experience
Knowledgeable polite and friendly staff
Took time to explain everything and ensure full understanding
A very good experience from start to finish, which enabled me to make the right decisions for me and my lifestyle
Very happy customer
August 11, 2026
Reply from Big Motoring World
Hi Castleford Customer,
Thank you for your amazing 5-star review!
It's great to hear that you found the team to be knowledgeable and friendly during your visit to our Norwich branch.
I will be sure to pass on your lovely comments to the team.
Kindest Regards,
Big Motoring World
Reply from Big Motoring World
Hi Susan Groves,
Thank you for your lovely 5 star review!
Hope you enjoy your new purchase.
Kindest Regards,
Big Motoring World
Don’t trust part-exchange rate promised
We had to wait a long time for a salesman to see us even though we had pre-booked an appointment and test drive; salesman was not very knowledgeable of car’s electronic features (he did try); when we sat down to discuss deal, before any money could be discussed we had to watch a demo of a seat protection liquid and listen to an attempt to sell an additional warranty. He then went to the office and produced a sheet of paper with the finances on it - which I was not allowed to take away! Having been promised a minimum of £6450 if in poor condition for Mini Clubman I was offered £4000 and was told it was non-negotiable. A waste of a three-hour car journey -
not ethical!
August 10, 2026
Unprompted review
Reply from Big Motoring World
Hi Debbie Pugh-Jones,
Thank you for taking the time to leave us a review and for bringing your experience to our attention.
As a business, we would never want anyone to feel this way, as we are sure you can appreciate, it is certainly not our intention to cause you any upset, and we sincerely regret that your experience has left you with this disappointment.
We apologise for any discomfort or inconvenience you may have felt during your visit to our Camberley branch. Providing a seamless and pleasant car-buying experience is our utmost priority, and we apologise for any inconvenience that the sale of additional products may have caused.
Rest assured, we take your concerns seriously. I have passed this on to the relevant Management Teams so that this can be reviewed internally. Additional training will also be provided where necessary to ensure this does not happen again.
Kindest Regards,
Big Motoring World
Poor after sales service.
Service seemed ok until they have your money and released the vehicle, after sales was very poor, they had told me that they would be providing a second key which was to be mailed to me however after a few weeks it had not arrived and they now deny this was ever the case, they made an error I assume and then deny any responsibility.
August 10, 2026
Unprompted review
Reply from Big Motoring World
Hi Gareth,
Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with the after-sales service and the communication regarding the second key.
We take concerns like this seriously and certainly don’t want any customer to feel that their concerns have been dismissed. While we may have a different understanding of what was discussed regarding the key, we appreciate your frustration and apologise for the inconvenience caused.
We would welcome the opportunity to review the circumstances with you directly and see whether there is anything further we can do to resolve the matter. Please contact our After Sales team with your vehicle details so we can look into this further.
We value your business and are sorry that your experience after purchasing the vehicle did not meet the standard of service we aim to provide.
Kindest Regards,
Big Motoring World
It was a seamless purchase
It was a seamless purchase, sorting out everything there and then: test drive, payment, temporary insurance, tax - all done and driven away within 2 hours.
Only slight niggle - in attempting to sell extended warranty they overplayed unknown reliability of EVs which I’d hoped we’d moved beyond.
But fully recommend for a trouble free purchase.
August 11, 2026
Reply from Big Motoring World
Hi Catherine,
Thank you for your 5-star review!
It's great to hear that you found the process seamless and that you had completed and collected the vehicle all within 2 hours.
I do apologise that the team overplayed the reliability of EVs when offering our extended warranty.
I have passed on all of your comments to the Management Team at our West Malling branch so that we can ensure that we are offering the best possible service to our customers.
Kindest Regards,
Big Motoring World
Dreadful
Dreadful staff don’t know what they are doing, don’t keep you informed have me a car with no petrol and took me to go to petrol station to fill up. Whilst I was there a colleague of there’s who had just sold a car was filling up a car for a customer and paying for it. On two separate occasions yesterday we were hanging around waiting for someone and nobody kept us informed. I could go on I am really upset and not happy at all. I feel like cancelling my agreement
August 11, 2026
Reply from Big Motoring World
Hi Louise,
We are truly sorry to read this, and that we have been unable to provide you with the excellent customer service that we aim to deliver. As a business, we would never want anyone to feel this way. As we are sure you can appreciate, it is certainly not our intention to cause you any upset, and we sincerely regret that your experience has left you with this disappointment.
I can see that you have reached out to our Customer Care Team, who will respond to your email shortly.
However, rest assured that your comments will be forwarded to the relevant teams so that they are aware of your feedback and improvements to our services and communication can be implemented.
Kindest Regards,
Big Motoring World
Very pushy salesmen trying to add lots…
Very pushy salesmen trying to add lots of add ons to purchase but cars good, price good
March 10, 2026
Unprompted review
Reply from Big Motoring World
Hi Jacob,
We appreciate your feedback regarding our sales approach. We are reviewing our processes to ensure a comfortable experience for all customers.
Kindest Regards,
Big Motoring World
I just found out these crooks made over…
I just found out these crooks made over £2000 in commission selling me finance. How have they got away with this and how many people have they conned out of large amounts of money? Stay away from this company
August 10, 2025
Unprompted review
Reply from Big Motoring World
Hi Jake,
We are concerned to hear about your experience with the finance commission. We take all feedback seriously and are reviewing your comments to understand what occurred.
Kindest Regards,
Big Motoring World
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