Really easy to use and find a car that fit my requirements. Was able to test drive a few cars and was happy with the service received. There was a really long wait for each part of the service though... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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I had first visit and met with the salesman (young guy). He is passive. Nothing to tell about the car. I have requested to do test drive for 3 cars but he told why I need to do those cars which are... See more
Company replied
Hamza our sales advisor was very pleasant and attentive. He answered all our questions and if he was unsure he asked. Was a nice experience. Unfortunately everything that happened after Hamza was... See more
Company replied
Friendly staff, happy with our purchase but the process took over 3 hours which is horrendous on a hot day. You sit and wait around for so many different departments to sort stuff rather than one pe... See more
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Company details
Written by the company
We supply thousands of cars a month to customers across the UK. We strive to ensure all of our customers are over the moon and with a car that puts a smile on their face.
Contact info
Big Motoring World, Vantage Point, ME6 5SL, United Kingdom
- 01634 248638
- CustomerCare@BigMotoringWorld.co.uk
- www.bigmotoringworld.co.uk
3.6
Average
58K reviews
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Don’t trust part-exchange rate promised
We had to wait a long time for a salesman to see us even though we had pre-booked an appointment and test drive; salesman was not very knowledgeable of car’s electronic features (he did try); when we sat down to discuss deal, before any money could be discussed we had to watch a demo of a seat protection liquid and listen to an attempt to sell an additional warranty. He then went to the office and produced a sheet of paper with the finances on it - which I was not allowed to take away! Having been promised a minimum of £6450 if in poor condition for Mini Clubman I was offered £4000 and was told it was non-negotiable. A waste of a three-hour car journey -
not ethical!
August 10, 2026
Unprompted review
Reply from Big Motoring World
Hi Debbie Pugh-Jones,
Thank you for taking the time to leave us a review and for bringing your experience to our attention.
As a business, we would never want anyone to feel this way, as we are sure you can appreciate, it is certainly not our intention to cause you any upset, and we sincerely regret that your experience has left you with this disappointment.
We apologise for any discomfort or inconvenience you may have felt during your visit to our Camberley branch. Providing a seamless and pleasant car-buying experience is our utmost priority, and we apologise for any inconvenience that the sale of additional products may have caused.
Rest assured, we take your concerns seriously. I have passed this on to the relevant Management Teams so that this can be reviewed internally. Additional training will also be provided where necessary to ensure this does not happen again.
Kindest Regards,
Big Motoring World
Poor after sales service.
Service seemed ok until they have your money and released the vehicle, after sales was very poor, they had told me that they would be providing a second key which was to be mailed to me however after a few weeks it had not arrived and they now deny this was ever the case, they made an error I assume and then deny any responsibility.
August 10, 2026
Unprompted review
Reply from Big Motoring World
Hi Gareth,
Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with the after-sales service and the communication regarding the second key.
We take concerns like this seriously and certainly don’t want any customer to feel that their concerns have been dismissed. While we may have a different understanding of what was discussed regarding the key, we appreciate your frustration and apologise for the inconvenience caused.
We would welcome the opportunity to review the circumstances with you directly and see whether there is anything further we can do to resolve the matter. Please contact our After Sales team with your vehicle details so we can look into this further.
We value your business and are sorry that your experience after purchasing the vehicle did not meet the standard of service we aim to provide.
Kindest Regards,
Big Motoring World
It was a seamless purchase
It was a seamless purchase, sorting out everything there and then: test drive, payment, temporary insurance, tax - all done and driven away within 2 hours.
Only slight niggle - in attempting to sell extended warranty they overplayed unknown reliability of EVs which I’d hoped we’d moved beyond.
But fully recommend for a trouble free purchase.
August 11, 2026
Reply from Big Motoring World
Hi Catherine,
Thank you for your 5-star review!
It's great to hear that you found the process seamless and that you had completed and collected the vehicle all within 2 hours.
I do apologise that the team overplayed the reliability of EVs when offering our extended warranty.
I have passed on all of your comments to the Management Team at our West Malling branch so that we can ensure that we are offering the best possible service to our customers.
Kindest Regards,
Big Motoring World
Dreadful
Dreadful staff don’t know what they are doing, don’t keep you informed have me a car with no petrol and took me to go to petrol station to fill up. Whilst I was there a colleague of there’s who had just sold a car was filling up a car for a customer and paying for it. On two separate occasions yesterday we were hanging around waiting for someone and nobody kept us informed. I could go on I am really upset and not happy at all. I feel like cancelling my agreement
August 11, 2026
Reply from Big Motoring World
Hi Louise,
We are truly sorry to read this, and that we have been unable to provide you with the excellent customer service that we aim to deliver. As a business, we would never want anyone to feel this way. As we are sure you can appreciate, it is certainly not our intention to cause you any upset, and we sincerely regret that your experience has left you with this disappointment.
I can see that you have reached out to our Customer Care Team, who will respond to your email shortly.
However, rest assured that your comments will be forwarded to the relevant teams so that they are aware of your feedback and improvements to our services and communication can be implemented.
Kindest Regards,
Big Motoring World
Very pushy salesmen trying to add lots…
Very pushy salesmen trying to add lots of add ons to purchase but cars good, price good
March 10, 2026
Unprompted review
Reply from Big Motoring World
Hi Jacob,
We appreciate your feedback regarding our sales approach. We are reviewing our processes to ensure a comfortable experience for all customers.
Kindest Regards,
Big Motoring World
I just found out these crooks made over…
I just found out these crooks made over £2000 in commission selling me finance. How have they got away with this and how many people have they conned out of large amounts of money? Stay away from this company
August 10, 2025
Unprompted review
Reply from Big Motoring World
Hi Jake,
We are concerned to hear about your experience with the finance commission. We take all feedback seriously and are reviewing your comments to understand what occurred.
Kindest Regards,
Big Motoring World
Adrian was really knowledgeable and…
Adrian was really knowledgeable and extremely polite , got to the dealership at 5.30pm and drove away by 7pm . ALL IN ALL GREAT CUSTOMER EXPERIENCE!
August 10, 2026
Unprompted review
Reply from Big Motoring World
Hi Dean,
Thank you for your 5-star review!
I will be sure to pass along your lovely feedback to Adrian and the team at West Malling!
Kindest Regards,
Big Motoring World
Big motoring world Sheffield
The staff were very organised and extremely helpful.
I was very impressed with the process and really happy with the professionalism of Ali and Albin what a fantastic pair really helpful and polite I will definitely recommend to friends and use motoring world for future car purchases.
August 8, 2026
Unprompted review
Reply from Big Motoring World
Hi,
Thank you for your 5-star review!
I will be sure to pass along your lovely feedback to Ali and Albin.
Kindest Regards,
Big Motoring World
Only if you hate yourself...
Two cars, four months of endless aggravation, wasted time and money — and I’m now taking Big Motoring World to court.
I have a full 10-page documented chronology, including diagnostic reports, repair quotations, photographs and correspondence, which I am happy to provide to Trustpilot if this review is challenged.
**Buy at BIG Motoring World if you really hate yourself (and expect a BIG disappointment) — otherwise, avoid like the plague.**
11/08/26 - Requesting Trustpilot to allow me to share evidence of my experience, so others don’t fall into the same trap.
17/08/26 - Check my Google review for photos of the evidence.
21/08/26 - I’ve added a couple more photos to the Google review, and I’ll keep adding more until these guys wake up.
24/08/26 - added 2 RAC reports
April 1, 2026
Unprompted review
Reply from Big Motoring World
Hi Shay,
We are sorry to read that you feel your experience with us has fallen so far short of your expectations. We take concerns regarding the condition and reliability of our vehicles very seriously, and we regret the frustration, time and expense you say this situation has caused.
We note your comments regarding the two vehicles and the documentation you have compiled. As you have indicated that legal proceedings are now being pursued, it would not be appropriate for us to comment publicly on the specific circumstances or matters that may be subject to those proceedings.
We are, however, committed to engaging through the appropriate channels and providing any information required as part of that process. We would also be happy to review any outstanding concerns through our customer service team where appropriate.
We are sorry that your experience has led to this level of dissatisfaction and appreciate you taking the time to provide your feedback.
Kindest Regards,
Big Motoring World
Extremely disappointing experience
Extremely disappointing experience
I used Big Motoring World’s online valuation for my car and was quoted £3,200–£4,100 depending on its condition.
I travelled 4 hours there and back because I had my heart set on one of their cars.
I sat down with the salesman, only to be offered £1,800 — without him even looking at my car or checking its condition!
Why advertise a valuation range of £3,200–£4,100 if you’re not even remotely prepared to honour it?
A complete waste of 4 hours of my time, and an incredibly disappointing way to treat a potential customer. I was in a position to buy the car, but the experience has completely put me off.
Needless to say, I won’t be buying from Big Motoring World and I certainly won’t be recommending them.
August 8, 2026
Unprompted review
Reply from Big Motoring World
Hi Samantha,
We’re sorry to hear about your experience and understand why you were disappointed, particularly after making a four-hour round trip with the intention of purchasing one of our vehicles.
Our online valuation is an initial estimate based on the information provided and is subject to a physical assessment of the vehicle and other factors before a final part-exchange value can be confirmed. However, we appreciate your frustration if the valuation you received online was significantly different from the figure discussed in branch.
Thank you for taking the time to share your feedback.
Kindest Regards,
Big Motoring World
After my last review I got told email…
After my last review I got told email back to big assist help review better outcome from management and this is response I get below. Still not been allowed to speak to any one from management. The stress this is causing to my family is unbearable.
Good Afternoon,
Thank you for your email.
I must advise that as we have issued our final response on this matter on 03.07.26, we are not looking to assist yourself further with this concern.
Please be advised that you are more than welcome to seek third party advice with regards to your dissatisfaction surrounding our response to your complaint.
Kindest Regards,
Samantha
August 10, 2026
Unprompted review
Reply from Big Motoring World
Hi Steven,
We’re sorry to hear that you remain unhappy with the way your complaint has been handled. We appreciate that this situation has been stressful for you and your family, and we do not take that lightly.
We understand from your comments that you feel you were encouraged to contact us again following your previous review, but that you have not been given the opportunity to speak directly with management. We’re sorry that you feel you have not been heard.
We are unable to discuss the details of an individual complaint publicly, and we would not want to comment on specific aspects of your case without reviewing the full correspondence. However, we take your concerns seriously and would encourage you to continue through the appropriate formal complaints or third-party process if you remain dissatisfied with our final response.
We regret that your experience has left you feeling this way and appreciate you taking the time to explain your concerns.
Kindest Regards,
Big Motoring World
Fantastic service and expertise from
Fantastic service and expertise from
Start to finish. Organised and having separate departments for each step of the sale ensured a seamless process.
August 9, 2026
Reply from Big Motoring World
Hi Anna,
Thank you for your 5-star review!
I am pleased to hear that you had a positive experience with us!
Kindest Regards,
Big Motoring World
Reply from Big Motoring World
Hi Katie,
Thank you for your fantastic 5-star review! We are so pleased to hear that you found the process easy and that our team member provided professional and helpful service.
Kindest Regards,
Big Motoring World
All staff were so helpful and lovely
All staff were so helpful and lovely, made the process so easy to understand, couldn’t recommend enough!
August 9, 2026
Reply from Big Motoring World
Hi Lucy,
Thank you for your 5-star review!
I hope you enjoy your new purchase!
Kindest Regards,
Big Motoring World
Mixed experience
Initial sales staff member was super helpful and informative, really went the extra mile to make a deal work for us!
Other members of the team were super attentive, checking in to see if we needed anything during our wait times.
We were however disappointed with the handover of the vehicle. After being told that it was going to be valeted and having the protective coating applied the vehicle was presented to us covered in swirl marks, with water marks, bird poo on it still and dirty wheels. When this was flagged with the member of the team handing the vehicle over he seemed irritated that we’d noticed it and that we wanted the details seen too before leaving. I had to send the vehicle back twice and even after that cleaned some of the marks off myself. It was a very underwhelming end to what had been a really positive experience so far.
August 9, 2026
Reply from Big Motoring World
Hi Zoe,
Thank you for taking the time to share your detailed feedback. We’re really pleased to hear that your experience with our sales team was so positive, and that they went the extra mile to help make the deal work for you. It’s also great to hear that the wider team were attentive and made sure you were looked after during your wait.
That said, we’re genuinely sorry that the vehicle handover fell so far short of the standard we expect. Having been assured that the vehicle would be valeted and have its protective coating applied, it should absolutely have been presented to you in an immaculate condition. The presence of swirl marks, water marks, bird droppings and dirty wheels is clearly not acceptable, particularly at the point of collection.
We’re equally disappointed to hear that you felt your concerns were met with irritation and that you had to return the vehicle twice, only to still have to remove some of the marks yourself. We completely understand your frustration, especially after such a positive experience with the rest of the team.
We appreciate you bringing this to our attention and will be using your feedback with the team to ensure both the preparation of vehicles and the handover experience are handled to the standard our customers should expect.
Thank you again for your honest feedback, and we hope that despite this disappointing experience at handover, you’re enjoying your new vehicle.
Kindest Regards,
Big Motoring World
Reply from Big Motoring World
Hi SS,
Thank you for your 5-star review!
Kindest Regards,
Big Motoring World
This company treats its customers with…
This company treats its customers with complete contempt!
Its pointless booking an appointment time as the reps who you sit down with have no prior knowledge of why you're there, they even book you appointments for a time 30 minutes before they open, meaning they expect you to sit around wasting your time.
The trade in values they offer are insulting. The car we took has since been traded in as part exchange at another outlet for a car at nearly 4k more than these jokers offered.
Its no wonder this outlet has changed hands so many times over the years.
Stay clear unless you enjoy having your pants taken down and paying for the privilege.
August 9, 2026
Unprompted review
Reply from Big Motoring World
Hi Eden,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience fell so far short of the standard we aim to provide.
We understand your frustration regarding the appointment arrangements and the trade-in valuation, particularly if you felt your time was wasted and the valuation did not reflect what you believed the vehicle was worth. We’d like to look into the circumstances behind your visit, including the appointment timing and how the valuation was reached.
We’re unable to discuss individual customer details publicly, but if you’re willing to contact us directly with your details, we’d be happy to review what happened and address your concerns with the relevant team.
We appreciate your feedback and are sorry that we left you with such a negative impression.
Kindest Regards,
Big Motoring World
I brought a car from Tiffany and she…
I brought a car from Tiffany and she was so lovely and helpful let me take time looking at different cars and was very talkative, I wouldn’t go with anyone else! She is very good at her job and deserves a pay rise:)
July 24, 2026
Unprompted review
Reply from Big Motoring World
Hi Ruby,
Thank you for your amazing 5-star review!
We are so pleased to hear that you had such a positive experience. We will pass on your kind feedback to the team.
Kindest Regards,
Big Motoring World
Stress free
The whole experience was made easy and stress free, from picking the car to buying it , very helpful and knowledgeable staff, nothing too much trouble, and the handover lady was so friendly , she made it a pleasure , (Nikki)
August 9, 2026
Reply from Big Motoring World
Hi Gaynor,
Thank you for your amazing 5-star review!
We are so pleased to hear that your car buying experience was easy and stress-free. We will pass on your kind words to the team.
Kindest Regards,
Big Motoring World
Awful place
Honestly. This place puts the motor industry to shame. It's a cattle market, you are herded in and out with very little dignity. I went with the intention of buying a car today, i'd paid the £99 deposit and it would have been a formality but the attitude of the Salesman turned a hit into a miss. He knew nothing about the car, he made me feel like he was doing me a favour in taking the car out for a test drive, there was no effort to engage and sell the car and at the end he just parked the car and walked off. I've bought 2 cars previously from Car Giant and although that was far from perfect it made this place look amateurish. Seriously, buy your next car from someone that actually cares about selling cars.
August 8, 2026
Unprompted review
Reply from Big Motoring World
Hi Ben,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent visit did not meet your expectations and that you felt the service you received was unsatisfactory.
We sincerely apologise for the attitude of the sales team member and the impression that they were not engaged or knowledgeable about the vehicle. We aim to provide a respectful and helpful experience for all our customers, and it's clear we fell short in your case. Your comments about feeling rushed and the lack of engagement are concerning, and we assure you that this is not the standard of service we strive to deliver.
We understand your disappointment, especially having made a deposit with the intention of purchasing a car. We have shared your feedback with the management team to address these issues and ensure our team provides a more attentive and professional service.
Kindest Regards,
Big Motoring World
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