The staff were on engaging and informative. No pressure selling. Explained everything fully. The facilities at the store were excellent. The way they presented the vehicles to customers was brilliant... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really easy to use and find a car that fit my requirements. Was able to test drive a few cars and was happy with the service received. There was a really long wait for each part of the service though... See more
Company replied
I had first visit and met with the salesman (young guy). He is passive. Nothing to tell about the car. I have requested to do test drive for 3 cars but he told why I need to do those cars which are... See more
Company replied
Very professional and friendly staff, very helpful and attentive . Only negative was the wait from paying for my car and waiting to change over documents ( not being kept formed, after 1/2 hour wait... See more
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Company details
Written by the company
We supply thousands of cars a month to customers across the UK. We strive to ensure all of our customers are over the moon and with a car that puts a smile on their face.
Contact info
Big Motoring World, Vantage Point, ME6 5SL, United Kingdom
- 01634 248638
- CustomerCare@BigMotoringWorld.co.uk
- www.bigmotoringworld.co.uk
3.6
Average
58K reviews
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This company treats its customers with…
This company treats its customers with complete contempt!
Its pointless booking an appointment time as the reps who you sit down with have no prior knowledge of why you're there, they even book you appointments for a time 30 minutes before they open, meaning they expect you to sit around wasting your time.
The trade in values they offer are insulting. The car we took has since been traded in as part exchange at another outlet for a car at nearly 4k more than these jokers offered.
Its no wonder this outlet has changed hands so many times over the years.
Stay clear unless you enjoy having your pants taken down and paying for the privilege.
August 9, 2026
Unprompted review
Reply from Big Motoring World
Hi Eden,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience fell so far short of the standard we aim to provide.
We understand your frustration regarding the appointment arrangements and the trade-in valuation, particularly if you felt your time was wasted and the valuation did not reflect what you believed the vehicle was worth. We’d like to look into the circumstances behind your visit, including the appointment timing and how the valuation was reached.
We’re unable to discuss individual customer details publicly, but if you’re willing to contact us directly with your details, we’d be happy to review what happened and address your concerns with the relevant team.
We appreciate your feedback and are sorry that we left you with such a negative impression.
Kindest Regards,
Big Motoring World
I brought a car from Tiffany and she…
I brought a car from Tiffany and she was so lovely and helpful let me take time looking at different cars and was very talkative, I wouldn’t go with anyone else! She is very good at her job and deserves a pay rise:)
July 24, 2026
Unprompted review
Reply from Big Motoring World
Hi Ruby,
Thank you for your amazing 5-star review!
We are so pleased to hear that you had such a positive experience. We will pass on your kind feedback to the team.
Kindest Regards,
Big Motoring World
Stress free
The whole experience was made easy and stress free, from picking the car to buying it , very helpful and knowledgeable staff, nothing too much trouble, and the handover lady was so friendly , she made it a pleasure , (Nikki)
August 9, 2026
Reply from Big Motoring World
Hi Gaynor,
Thank you for your amazing 5-star review!
We are so pleased to hear that your car buying experience was easy and stress-free. We will pass on your kind words to the team.
Kindest Regards,
Big Motoring World
Awful place
Honestly. This place puts the motor industry to shame. It's a cattle market, you are herded in and out with very little dignity. I went with the intention of buying a car today, i'd paid the £99 deposit and it would have been a formality but the attitude of the Salesman turned a hit into a miss. He knew nothing about the car, he made me feel like he was doing me a favour in taking the car out for a test drive, there was no effort to engage and sell the car and at the end he just parked the car and walked off. I've bought 2 cars previously from Car Giant and although that was far from perfect it made this place look amateurish. Seriously, buy your next car from someone that actually cares about selling cars.
August 8, 2026
Unprompted review
Reply from Big Motoring World
Hi Ben,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent visit did not meet your expectations and that you felt the service you received was unsatisfactory.
We sincerely apologise for the attitude of the sales team member and the impression that they were not engaged or knowledgeable about the vehicle. We aim to provide a respectful and helpful experience for all our customers, and it's clear we fell short in your case. Your comments about feeling rushed and the lack of engagement are concerning, and we assure you that this is not the standard of service we strive to deliver.
We understand your disappointment, especially having made a deposit with the intention of purchasing a car. We have shared your feedback with the management team to address these issues and ensure our team provides a more attentive and professional service.
Kindest Regards,
Big Motoring World
Reply from Big Motoring World
Hi Charlie,
Thank you for your 5-star review!
Kindest Regards,
Big Motoring World
Reserved the car I was interested in
Reserved the car I was interested in, swift service knowledgable staff, cash buyer and the finance was pushed several times, after sales all good, car taxes, v5 sorted lovely, free coffee, Mille shakes make the wait tolerable 😁 3 hours in, brought the car and out
August 8, 2026
Reply from Big Motoring World
Hi Elizabeth,
Thank you for your fantastic 5-star review!
We're delighted to hear you had a positive experience with our staff and the car buying process. We appreciate your feedback regarding the wait time and the finance options.
Kindest Regards,
Big Motoring World
The whole experience was perfect
The whole experience was perfect, Ricky our salesman was brilliant he took the time to make us feel at ease in the car during the test drive and really left the car to sell itself
August 8, 2026
Reply from Big Motoring World
Hi James,
Thank you for your 5-star review!
I will be sure to pass along your lovely feedback to Ricky and the team!
Kindest Regards,
Big Motoring World
Reply from Big Motoring World
Hi Jo,
Thank you for your 5-star review!
Kindest Regards,
Big Motoring World
Can only view if you sit down and talk…
Can only view if you sit down and talk to sales staff first , that puts the sales staff in charge rather than the buyer . Underhand tactics.
August 8, 2026
Unprompted review
Reply from Big Motoring World
Hi DWh,
Thank you for your review. We appreciate you sharing your perspective on our sales process. We understand your concerns about feeling pressured, and we are reviewing our approach to ensure a more comfortable experience for all potential buyers.
Kindest Regards,
Big Motoring World
Poor customer service
I purchased my new car on Saturday, as we arrived home it came up with a fault “front radar blocked” as we have looked at the radar we can see that there is a large crack on the front bumper where the radar is. I spoke to the manager Matthew Broadhead at Sheffield he was no help at all. I have logged a complaint and still waiting for a call back from head office, all the while my car is sat on the driveway and I’m scared to use it because the radar system is a big safety element of the car. I also don’t want it to be used against me if I use the car. Not happy with my experience at all.
August 8, 2026
Unprompted review
Reply from Big Motoring World
Hi Sophie,
Thank you for taking the time to share your experience, and we’re very sorry to hear about the issue you experienced so shortly after purchasing your vehicle.
We completely understand how concerning it must have been to receive a “front radar blocked” warning after arriving home, particularly when you have identified visible damage around the area of the radar system. We also appreciate your concerns about using the vehicle while you await clarification, as well as the frustration of being left waiting for a response after raising a formal complaint.
We’re particularly sorry to hear that you felt you did not receive the level of support you expected when you spoke with Matthew. Regardless of the circumstances surrounding the vehicle issue, you should feel listened to and supported when raising a concern.
We understand that the matter has been escalated and that you are awaiting contact from our Head Office team. We hope this can be reviewed and resolved as quickly as possible, including providing you with clear guidance regarding the vehicle while the matter is being investigated.
We sincerely apologise that your experience has fallen so far short of what you expected from us, especially so soon after purchasing your new car. We appreciate you bringing this to our attention and hope we can work towards putting things right.
Kindest Regards,
Big Motoring World
Car purchase
From the moment I walked in yesterday 07/08/26 I was welcomed by 2 very lovely people on reception and got me in the right direction to the car I was looking to buy
My sales assistant was Adam and he was extremely friendly and helpful and had a handful of knowledge of the grey bmw 1 series I was buying he made the whole process as smooth as possible from start to finish the service held to a high standard compared to other garages I have been too this review doesn’t do any justice the staff were brilliant and went above and beyond too meet the customers expectations I will defiantly be a returning customer in the future
August 7, 2026
Unprompted review
Reply from Big Motoring World
Hi Charlie,
Thank you for your amazing 5-star review!
We are delighted to hear about your positive experience with us. We appreciate your kind words about our team's helpfulness and knowledge.
Kindest Regards,
Big Motoring World
Lovely staff
Lovely staff, Sam who helped us get our new car was amazing. Spoke us through all our options and was very patient.
August 1, 2026
Reply from Big Motoring World
Hi Sydney,
Thank you for leaving us a 5-star review!
I will be sure to pass along your lovely feedback to Sam and the team!
Kindest Regards,
Big Motoring World
Very poor after care service £2000 pounds worth of repairs needed!!
purchased a 2021 Vauxhall Corsa from Big Motoring World on 19 July 2026, expecting to buy a reliable vehicle that had undergone their advertised 200-point inspection. Unfortunately, within around two weeks of ownership I began experiencing problems with the vehicle, including difficulty selecting gears. I arranged an independent vehicle health check, which identified concerns with the wet timing belt, clutch, front brake discs and tyres. I also had to replace the front tyre immediately at my own expense after being advised by the garage that it had a dangerous bubble and was unsafe to drive.
Since reporting these issues, I have spent days making phone calls, sending emails, obtaining independent reports and chasing updates. Every time I provide the information requested, I seem to be asked for something else, which has made the whole process incredibly stressful and time-consuming.
Although some members of staff have been polite and tried to help, the communication has been inconsistent. I have spoken to multiple different advisers and have often been given different information, meaning I have repeatedly had to chase my complaint myself.
I was also surprised to discover that the advertised 200-point inspection is not an RAC inspection carried out by RAC technicians. When I requested the inspection record for my vehicle, the only documentation available was a generic pass/fail checklist with no technician notes, photographs or measurements, despite significant issues being identified by an independent garage shortly after purchase.
I was particularly disappointed by the response regarding the wet timing belt. After providing an independent garage report recommending replacement due to its condition, I was told that because there were no warning lights on the dashboard, their technicians considered the vehicle safe to drive. I did not feel this properly addressed the independent garage’s assessment or explained why they disagreed with it.
I have also had to pay £80 for an independent health check and £65 to replace an unsafe tyre while trying to resolve this matter.
At the time of writing, my complaint is still ongoing. I hope Big Motoring World resolves the matter fairly, and if they do I will happily update this review. However, based on my experience so far, I cannot recommend buying a vehicle from them.
August 8, 2026
Unprompted review
Reply from Big Motoring World
Hi Nicole Parsons,
Thank you for sharing your feedback with us. We apologise for the negative experience you've had and understand your frustration with the process. We strive to provide hassle-free and efficient service to our customers, and we regret that we fell short of your expectations.
I can see from your communication with our After-Sales Team that we are currently waiting for further information from yourself in order to continue to review this matter. Once you have the requested information, please send it over to the team, who will then look to complete the review as quickly as they can.
We appreciate your patience and understanding during this process. If there's anything else you would like to discuss or any additional information you would like to provide, please feel free to contact our aftersales team directly at BigAssist@bigmotoringworld.co.uk
We are committed to resolving this matter to your satisfaction.
Thank you for bringing these issues to our attention, and we apologise for any inconvenience caused. We value your feedback and will use it to improve our services going forward.
Kindest Regards,
Big Motoring World
Unfit for sale
We had arranged to have a car delivered (£129) to Norwich branch. We arrived on time and had to wait more than half an hour before someone came to see us. The person who worked with us was excellent and this poor review in no way reflects on her.
The car was a mess and should not have been put up for sale by Big MW. There were many deep dents and scratches inside two of the doors. There were scratches on most of the body panels. One of the rear seats was faulty and unsafe. A protective flap in boot area kept falling down. In the driver footwell the hard plastic matting was torn badly. I could go on. The price of the car was in the middle range for this model despite manager saying it was priced for its condition.
Because of the state of the car we were told the transfer cost would be refunded. It hasn’t been.
We expected much more from BMW. Disappointing.
August 7, 2026
Unprompted review
Reply from Big Motoring World
Hi David,
Thank you for taking the time to share your experience. We are very sorry that the vehicle was not presented to the standard you expected, particularly given the condition you describe. We completely understand your disappointment, especially after making arrangements to have the car transferred to our Norwich branch and paying the £129 transfer fee.
We are pleased to hear that the member of our team who assisted you provided excellent service, and we will make sure your comments are passed on to her.
The concerns you have raised regarding the condition of the vehicle, including the damage to the doors and bodywork, the faulty rear seat, boot flap and damaged floor matting, are clearly not what we would want a customer to experience. We take feedback of this nature seriously and will review how the vehicle was assessed and presented for sale.
We are also concerned to hear that you were advised the £129 transfer cost would be refunded, but that this has not yet happened. We apologise for the inconvenience caused and would like to look into this for you.
Please contact our After Sales team directly with your details so that we can investigate the refund and address the other points you have raised. We appreciate you bringing this to our attention and are sorry that your experience fell short of the standard you expected from BMW.
Kindest Regards,
Big Motoring World
Please do not purchase warranty from…
Please do not purchase warranty from this company. I purchased a car in January the salesman in the shop was lovely! No issues with him. However after around 2 months I started having issues with the car, I was advised to take it for a diagnostic which I did, I’ve had back and forth emails with the warranty company, it is now August and my issue has not been dealt with. I took my car to Vauxhall for the diagnostic and the mechanic stated the car had multiple faults including the break and timing belt. I wish I would had read the reviews before purchasing my car. If you use this company do not purchase the warranty, save your money for any future repairs. They will not assist you or pay or for any repairs it’s a con!
January 18, 2026
Unprompted review
Reply from Big Motoring World
Hi Lisha,
We are truly sorry to hear about the difficulties you've experienced with your vehicle and the warranty process. It's certainly not the experience we want for our customers. We understand your frustration with the ongoing issues and the delay in resolution. We take your feedback seriously and will review our warranty procedures to ensure a smoother and more efficient process for everyone.
Kindest Regards,
Big Motoring World
Great Experience and Friendly staff
August 7, 2026
Reply from Big Motoring World
Hi Shauna,
Thank you for your 5-star review!
Kindest Regards,
Big Motoring World
Come today to have a look for my son…
Come today to have a look for my son for his 2nd car and we were shown around by joe he had only started today but was very friendly and knowledgeble already would defo come back to him again
August 7, 2026
Unprompted review
Reply from Big Motoring World
Hi Becky,
We're so happy to hear about your positive experience with our team member. We appreciate your kind words and look forward to assisting you again.
Kindest Regards,
Big Motoring World
Excellent service
Excellent service. Not too pushy. They give plenty of time for decision making. Aneesah, our sales person was very understanding and knew when to move on from a sale of their extras.
August 7, 2026
Reply from Big Motoring World
Hi Peter,
Thank you for your 5-star review!
I am pleased to hear that you had a positive experience with us!
Kindest Regards,
Big Motoring World
Friendly & Professional
Friendly, professional and caring staff. The purchase process was straightforward, with clear communication. I'd be even happier if they could consider offering a small discount on the final price.
August 7, 2026
Reply from Big Motoring World
Hi Farbod,
Thank you for your positive feedback! We are delighted to hear that our staff was friendly, professional, and caring, and that the purchase process was straightforward with clear communication. We appreciate your suggestion regarding a discount.
Kindest Regards,
Big Motoring World
Brought a car Dec 2025
Brought a car Dec 2025. Car was damaged while waiting to be collected (dent in the wheel arch) they refused to sort this. We had waited over an hour to collect by this point so I let it go. We were offered the warranties 2000 insurance and we said no at first due to them refusing to pay out with a car my husband had brought. We were assured that BMW had “brought the company” due to this issue and wouldn’t have any issues!!! Well an auxiliary battery made my brakes fail almost causing a massive accident (Range Rover sport so heavy car) and they have told me they DONT pay out for batteries as they are wear and tear. Why sell me a car that’s a hybrid and most of the systems in the car are powered by auxiliary batteries. Shocking customer service. 40 minutes plus each time you try to call. Been left with a £460 bill and nightmares about a near miss an accident. Don’t go near the company
Update * you have already had a complaint from me to your after sales team and you will not do anything about the repair or the damage so I am not willing to do another one! You are clear that my policy DOES NOT cover auxiliary batteries which I still feel is ridiculous giving the fact that my car is run mainly by a system of batteries. The car has broken down again since writing my review and needed to be recovered from the A24 on Saturday evening so I am again without a vehicle and properly about to get another repair bill! Quite frankly I am so stressed out about the whole thing.
August 6, 2026
Unprompted review
Reply from Big Motoring World
Hi Linda,
Thank you for taking the time to share your experience. We’re very sorry to hear about the issues you have encountered with your vehicle and, in particular, the circumstances surrounding the reported brake failure. We completely understand why an incident of this nature would have been extremely concerning, and we’re sorry for the distress and anxiety it has caused.
We’re also disappointed to hear about your experience at the point of collection, including the damage you say was present on the vehicle and the length of time you had already been waiting. We appreciate that, in those circumstances, you may have felt you had little option but to accept the vehicle as it was.
With regard to the warranty and the auxiliary battery, we understand your frustration with the response you received and the cost you have incurred. Warranty terms and exclusions can depend on the specific policy and the nature and cause of the reported failure, so we would not want to comment on the technical or warranty position without reviewing the individual circumstances.
We are particularly concerned by your comments regarding the length of time spent trying to contact us and the difficulties you experienced obtaining assistance. Customers should be able to raise concerns and receive clear information without having to endure lengthy waits or repeatedly chase for a response.
We would welcome the opportunity to review your complaint, including the vehicle's history, the reported brake issue, the warranty decision and the costs you have incurred. Please contact our After Sales team with your vehicle registration and relevant repair documentation so that we can investigate this further.
We’re sorry that your experience has left you feeling so strongly about our service. We hope we can review the circumstances properly and work towards an appropriate resolution.
Kindest Regards,
Big Motoring World
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