Biuky Reviews 

can't contact them
no customer service
extremely slow delivery
email says delivery in a few days, more like a few months
if these guys were selling medicines, we'd be dead waiting
************************STAY AWAY************************

Absolutely no customer service, no response on e-mails or fb page. I placed my order on the 21st of December with a fast shipment (48-72h). now it is 5th of January, I still have not received anything, and no answers to my e-mails. I think this company or whatever this is are cheating people. I want my money back!
NEVER ORDER ANYTHING HERE !

I ordered some Nivea Dry Impact roll-on deodorants from Biuky on about 28 November 2016. I have received no acknowledgement of my order and therefore no order number. I see though that they have taken £24.47 from my bank account. They have also sent me promotional emails.
Please get them to process my order or refund me the money.

Use the company if you like unexpected! If you'd rather prefer guaranteed services, this is not for you.
I was very frustrated with the experience! And for the last 30 minutes I tried to contact the company to check the status of the delivery, but my delivery arrived literally while I was writing my review here! They do deliver and this is a great relief.
Here is my story. I placed my order on 29 November and received a confirmation from the company that the order was sent on 30 November (Wednesday) and would be with me in a couple of working days. Today is Friday, 9 December, and I decided to check the delivery status as I had not received my order. This was not easy! The link of delivery company Hermes in the confirmation email was in French, though the order was placed in the UK. No language options were available. I did not find the track number in the email. There was a code number, but it did not work in the delivery company link. I emailed back to Biuky using confirmation email, my email bounced back. I tried to reach them on website. No official email address was given, so you would not be able to save correspondence with them! And to contact them I had to put my order number which was not in my confirmation email, but I had to log in! The way to find the number was difficult. But when I eventually put the order number and my email address, the site gave me information about processing my order and dispatching, no more! There was not field for contacting the staff. All easily accessible customer service is a big bluff of the website!
I was so confused that I started checking reviews about the company and realised that I was not only me experiencing troubles with the company! I wish I checked reviews earlier! At least I received the delivery, though later than it was claimed.
All in all, this is one of the worst experience with online shopping I have ever had. Almost as bad as with Appliances Direct which apart from charging for goods charge for phone calls premium rate and have inexperienced customer service staff, so you finish paying 40-50 pounds just for a phone conversation with them!
I would not recommend using Biuky.The prices may look good, but remember hat the cheapest option for a delivery is £7, so it does not make sense to order just 1 cheap product. All discounts are applicable only for orders from £50. But again will you risk that money if this is not clear when the order will be delivered and the customer service team is not easily reachable?!

When ordering it said 4 days then I got and email saying 28 days to delivery!!! I asked to cancel the order but they said it couldnt be cancelled as it was being processed by the warehouse. They then said I have to reject the good when they were delivered. 3 months later, still chasing a refund. People are incompetent and arrogant. Worst company ever. The prices are cheap but I would rather pay double than deal with these clowns again. Terrible bunch of idiots.

I order some hair dye from l'Oreal. On the website tracking page, my order is still today 'in process'. Never received the articles, although the website stated that the items were in stock for 3 weeks and that I would receive the articles on the 21/ 11/2016. I sent them 3 messages, one via Facebook, and received one automated message saying the articles were out of stock. I sent another email, which this time got an answer, saying items were out of stock, and that they emailed the provider to ask when the products would get in. Suggested that I select an alternative they could dispatch asap. I checked the website after this, and the products I have ordered have simply disappeared from the website! Dodgy, to say the least. Very disappointed. I doubt I will ever go near them again.

PS: After multiple calls and emails I was fully refunded. It wasn't an easy process, and I will not use them again.

Ordered £137 worth of goods a month ago and still haven't received it. The customer service is very bad and still don't know whats happening. DON'T BUY FROM THEM!

ORDERED GOODS FROM BIUKY AND HAVE NOT RECEIVED THEM YET AND THIS WAS THE 26/07/2016 EVEN HAVE E-MAIL WITH NO ANSWER OF ANY KIND

Selling products which don't even have in stock/warehouse. Keep making excuses that experiencing delays with product but will send out asap. Lying about despatch dates. Have to chase them up. As soon as I asked for cancelling my order, they were quick to do so, but said it will take 14 days for a refund, which is complete nonsense. Any company will refund the money immediately, after cancelling the order, but only than it can take 3-5 days to show in your account. Luckily paid with PayPal, so raised a case through them. Within an hour money have been refunded. Dodgy
If I could, would've given 0 stars!!! Stop selling, waisting people's time and nerves

Ordered 2 items (1 item x2 quantity) that were supposed to be delivered up to 9 days (!!) later.
I contacted the Company online 10 days later and I was informed that unfortunately (!!!) they had only 1 item available and offered an alternative item - no apology for the delay/poor communication though.
As I only needed the specific items I asked for a order cancellation/refund. I heard nothing for 3-4 days and had to chase another 2 times (even sent a private message on facebook to get someone to get in touch).
Afterall, I was informed that as per the terms and conditions their logistics department had sent the one item and would issue the a refund for the second that was unavailable (completely wrong as I only a order dispatch e-mail afterwards).
The refunded amount is actually less than the original cost - completely unacceptable. Note that it is now 21 days since I placed the order and (i) have not received any item and (ii) have been overcharged (I ordered from an another site last week and got delivered promptly).
I will never use this site again and will strongly advise friends and family to do the same.

Ordered an article over a month ago and haven't received it yet.
I opened a ticket with their customer service a few weeks ago. They said they were waiting to restock the item before shipping it, which was supposed to take 6 days. I am still waiting.

They closed the support ticket so I can't get in touch with that way. Due to a restructuration of their website, I cannot get in touch with them anymore - the get in touch form is gone!!

Terrible.

I got 20% off the cost that I usually pay for my dior eau de parfum. Great discovery. Got it in 5 days as stipulated and good customer service. Would use again.