Compass Fostering Reviews 103

TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

We have been fostering with Compass for 7 years and have always found them to be supportive and professional Our children are well looked after by them and receive regular vouchers and gifts As Ca... See more

Rated 1 out of 5 stars

“Under no circumstances should anyone work with this business. Management is incompetent, they falsely accuse employees, and they operate with no regard for fairness or evidence. Their so-called train... See more

Company replied

Rated 5 out of 5 stars

We’re coming upto our first year of being approved as foster carers and all I can say is what a rollercoaster! The support from the southeast team (Sarah,Malcolm&Helen) has been essential in helping... See more

Company replied

Rated 5 out of 5 stars

I’ve had a really positive experience during the 10 years I’ve been with Compass. They’ve been very supportive, which has been very important to me and my family. They are always there if I need advic... See more

Company replied

Company details

  1. Child Care Agency

Written by the company

Compass Fostering is a leading and respected independent fostering agency in the UK. We have been recruiting and training foster carers for over a decade, and pride ourselves in delivering the highest standard of support for our carers.


Contact info

3.6

Average

TrustScore 3.5 out of 5

103 reviews

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Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

From the first assessment to the panel meeting

From meeting Lisa to meeting the panel, was not as scary as I thought. Lisa made us feel relaxed even when talking about childhood experiences, that both myself and my husband don’t talk about. Lisa made us feel like friends instead of acquaintances, when meeting the panel. Each member was just as easy and relaxed, they was all very easy to to talk to.

September 15, 2022
Unprompted review
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Reply from Compass Fostering

Hi Catherine,
We're thrilled to hear that you've had a postive experience with us. We must agree, our panel members are a friendly bunch. Thank you for taking the time to leave us a review. Good luck on your fostering journey, we'll be here to support you!

All the best,
Compass Fostering

Rated 5 out of 5 stars

We have been supported throughout the…

We have been supported throughout the journey, it’s been tough at times but there is always someone there

October 11, 2022
Unprompted review
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Reply from Compass Fostering

Hi Caroline,
Thanks so much for leaving us a review. We're thrilled to hear you've felt supported through fostering. We're always here to help.
All the best,
Compass Fostering

Rated 5 out of 5 stars

We have been fostering with Compass for…

We have been fostering with Compass for almost 2 years now and we are really happy with the support they have given us. Fostering isn't easy but our Social Worker is amazing and we may not have lasted without her!

October 10, 2022
Unprompted review
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Reply from Compass Fostering

Hi Shirley,
Thanks so much for taking the time to leave us a review, we're so pleased that you've had a postive time with us! We'll be sure to pass on your high praise to your SSW.

Thanks again, all the best,
Compass Fostering

Rated 1 out of 5 stars

Poor quality care

Our grandson is being looked after (I use the term very loosely) by a foster carer through compass. In the 2 and half years he has been there everything has got worse for him. He developed anorexia his school work attendance punctuality and grades have serverly dropped. He is in the process of being moved as his social worker didn't realise the extent of the lack of care that he was being given. He was expected to make his own way home from school every day cook all his own meals do all his own washing and ironing got shouted at constantly. Was left on his own overnight to name a few things. Once he is removed we will be making an official complaint so that no other vulnerable child is placed there

October 1, 2022
Unprompted review
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Reply from Compass Fostering

Hello Fay,

We can assure you that we take feedback like this extremely seriously and will be looking into this in more detail. We are so sorry to hear you haven't had a positive experience with Compass Fostering. Unfortunately there isn't enough information in your review for us to contact you directly. We would like the opportunity to discuss this further with you, please could you send an email to carer.enquiries@compassfostering.com with 'Trustpilot' in the subject line.

Many thanks,
Compass Fostering

Rated 1 out of 5 stars

The application process can destroy your life

Despite reassurances from Compass that people only get turned down if there is something ‘very severely wrong’
We have been turned down but cannot be told what has been said against us.
Impossible to live life forward without knowing. It would have been better never to have applied. Be very careful everyone. Being turned down without reason is traumatic, emotional and very unfair. Especially as we were only trying to help.

September 16, 2022
Unprompted review
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Reply from Compass Fostering

Thank you for taking the time to leave us a review. We are so sorry to hear you haven't had a positive experience with Compass Fostering.
Unfortunately there isn't enough information in your review for us to contact you directly. We would love the opportunity to discuss this further with you, please could you send an email to carer.enquiries@compassfostering.com with 'Trustpilot' in the subject line.

All the best,
Compass

Rated 1 out of 5 stars

Discrimination from the social…

Discrimination from the ic2 social worker who didnt like me having pets or having a fracture to my leg. Infact i had to remove my puppy from the house as she had allergies and this was pointed out at time of application that i had a lot of pets and a boarding cattery. Very poor service from an ignorant person who didnt do their research b4 hand.

September 6, 2022
Unprompted review
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Reply from Compass Fostering

Hi Claire,
Thank you for taking the time to write us some feedback. We are sorry to hear that your experience with us was negative. We have informed our carer recruitment team and someone will try to get in touch to find out more about what happened. In the meantime If you would like to dicuss further, please could you send an email to carer.enquiries@compassfostering.com with 'Trustpilot' in the subject line.

Kind regards,
Compass Fostering

Rated 5 out of 5 stars

Fantastic!

Fantastic experience so far, they are so helpful and approachable and made our Fostering Journey smooth one.

July 7, 2022
Unprompted review
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Reply from Compass Fostering

Hi Clair,
Thanks for taking the time to leave us a review. We're so pleased to hear that you've had a good experience with us! We will continue to be here to support you throughout.

All the best,
Compass Fostering

Rated 5 out of 5 stars

Newly approved and excited.

Compass are everything we needed. Helpful, supportive, thorough in working through assessment, freely available for anything. Plenty of training and face to face and virtual meet ups with other carers, both new to it and experienced.

July 6, 2022
Unprompted review
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Reply from Compass Fostering

Hi Leslye, thanks so much for taking your time to leave us a review. We are delighted that you have had a good experience with us and congratulations on being newly approved! We look forward to supporting you on your fostering journey. All the best, Compass Fostering.

Rated 5 out of 5 stars

Compass is very understanding with the…

Compass is very understanding with the doubts and worries of the future foster carers. I felt I had the freedom to ask and to express myself.

July 5, 2022
Unprompted review
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Reply from Compass Fostering

Hi Esther, it is brilliant to hear you felt comfortable with us during assessment. We pride ourselves on being understanding and approachable so we are glad to have been so with you. Thank you for taking time to leave us a review.
All the best, Compass Fostering.

Rated 5 out of 5 stars

Very supportive agency helped all the…

Very supportive agency helped all the way through the process now awaiting children for placement :-)

July 5, 2022
Unprompted review
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Reply from Compass Fostering

Hi Haley, we're so pleased you've had a good experience with us! A huge congratulations on being approved and we're wishing you all the best on your fostering journey. We will keep in touch :).
Kind regards, Compass Fostering

Rated 1 out of 5 stars

Treated disgracefully by this company

Treated disgracefully by this company, Wasted my time and government money assessing me, sent someone who didn’t know that cats purr and thought my cat was ill cause it was making a strange noise, thought my child was crying when she had her head down watching her ipad, came to my house several times, insisted on weekends and bank holiday monday, probably being paid double or more. Spoke to my autistic daughter who lives with me several times but compass claimed they didn’t know she lived with me! Then after months of wasting my time and the day after I passed my medical, they abruptly ended my assessment and would not tell me why, I passed everything and had nothing on my DBS, have an unrelated child in my care who I saved from abuse, and went through the same process to get her, yet I’m apparently not suitable…..but cannot tell me why? Even said why didn’t I try another foster company 😳 avoid, red flags all the way!

May 19, 2022
Unprompted review
Compass Fostering logo

Reply from Compass Fostering

Good morning,
We are so sorry to hear you haven't had a positive experience with Compass Fostering. Our recruitment team have let us know that they are in contact you regarding these issues. If you would like to dicuss further, please could you send an email to carer.enquiries@compassfostering.com with 'Trustpilot' in the subject line.

Many thanks,
Compass Fostering

Rated 5 out of 5 stars

Very we’ll organised

Very we’ll organised, friendly staff, trainings have been very informative and we feel we have 24 hour support, would totally recommend

March 23, 2022
Unprompted review
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Reply from Compass Fostering

Hi Miss Sadler,
Thank you for the review. We will be sure to pass your positive feedback to our carer recruitment team. We are so glad you've had a good experience!

All the best,
Compass

Rated 5 out of 5 stars

From the start of my application I feel…

From the start of my application I feel that all the staff are well knowledged. Everyone I have had to deal with so far along this journey have been very helpful. I feel that with Compass I will have all the support and help when I need it.

March 23, 2022
Unprompted review
Compass Fostering logo

Reply from Compass Fostering

Hi Susan,
We're delighted to hear that you've had a good experience with us, and we hope to provide you with support and help whenever you need it.

All the best,
Compass Fostering

Rated 5 out of 5 stars

I have found Compass very good right…

I have found Compass very good right from myself and my husband making the initial phone call

March 23, 2022
Unprompted review
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Reply from Compass Fostering

Hello Mrs Mitchell,
Thank you for taking the time to leave us a review! We're thrilled to hear that you've had a positive experience with us. We hope to continue to provide you both with good support.
Warm regards,
Compass Fostering

Rated 1 out of 5 stars

Left heartbroken

After going through an awful lot, including medicals and meetings. Making changes to our familys routine ready to welcome,love and support any child we were lucky to care for and a panel date being set. We were then told we couldn't continue to due to our spare room possibly being needed in the future by one of our children (not the case) a mistake on their part that they over looked. I was heart broken and my children too. It's such a Shame that people can be put through all this and left heart broken because someone can't do their job properly. There was no discussions we were just cut off. There are so many children in need of a caring, loving and stable family life that we are desperate to offer that will go without and compass weren't bothered in making it work.

December 24, 2021
Unprompted review
Compass Fostering logo

Reply from Compass Fostering

Hi Michelle,

We're really sorry to hear your experience of Compass hasn't been positive. I have passed your feedback onto the team and will ensure someone contacts you to discuss this in more detail.

Kind regards,
Compass Fostering

Rated 3 out of 5 stars

None of your reviews talk about their…

None of your reviews talk about their actual fostering experiences with your company so having filled in an application form it is tricky to assess your company compared with others!! I did receive a call from your company today but your company spokesperson sounded as if she was sitting in a call centre which I did find a little off putting?! I will however press on unless I have reason not to?!

December 16, 2021
Unprompted review
Compass Fostering logo

Reply from Compass Fostering

Hi Jenni,
Thanks so much for taking the time to leave us a review. We are glad to hear that one of our team got in touch but we apologise if the background noise was a little busy!

Your local recruitment officer is based in an open plan office with other teams near them. We can be a talkative bunch, sorry if it was too loud! We are happy that you've chosen to apply with us, and we are looking forward to the future!

Kind regards,
Compass Fostering

Rated 5 out of 5 stars

Great company

Great company, child orientated with attention to detail and focus on welfare.

November 22, 2021
Unprompted review
Compass Fostering logo

Reply from Compass Fostering

Hello!
Thanks so much for taking the time to leave us a review. We're thrilled to be known as child-orientated while thinking about every young person's safety.
All the best,
Compass Fostering

Rated 5 out of 5 stars

I was made to feel at ease from day one…

I was made to feel at ease from day one and worked with a lovely social worker. All staff were friendly and very professional. The three day training course was outstanding and very enjoyable.

November 18, 2021
Unprompted review
Compass Fostering logo

Reply from Compass Fostering

Hi Emma,
Thank you for taking the time to leave us a review! We're thrilled to hear that you've had a positive experience with us. We'll be sure to feedback to our team that puts on the training!

Wishing you all the best for your future in fostering and we'll be here with support if you need us!

-Compass

Rated 5 out of 5 stars

We found the processes really helped…

We found the processes really helped us to understand our own life experiences and how we can use them to help others

November 18, 2021
Unprompted review
Compass Fostering logo

Reply from Compass Fostering

Hi Vicky,
Very glad to hear that you've had a positive assessment and that the process was a good learning experience for you! We're wishing you all the best for your future in fostering, please get in touch with us any time!

Best,
Compass Fostering

Rated 1 out of 5 stars

Disgraceful service

Made contact as interested in fostering. Had an initial visit and my details were taken to assess next stage. I never heard another word. I tried several times to contact the office not no one returned my calls. I'm really not sure this organisation legitimate. Disgraceful service considering people genuinely want to help support young people. I wouldn't recommend Compass Fostering.

November 2, 2021
Unprompted review
Compass Fostering logo

Reply from Compass Fostering

Hi Helen,

We are so sorry to hear you haven't had a positive experience with Compass Fostering. Unfortunately there isn't enough information in your review for us to contact you directly. We would love the opportunity to discuss this further with you, please could you send an email to carer.enquiries@compassfostering.com with 'Trustpilot' in the subject line.

Many thanks,
Compass Fostering

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