Compass Fostering Reviews 103

TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

We have been fostering with Compass for 7 years and have always found them to be supportive and professional Our children are well looked after by them and receive regular vouchers and gifts As Ca... See more

Rated 1 out of 5 stars

“Under no circumstances should anyone work with this business. Management is incompetent, they falsely accuse employees, and they operate with no regard for fairness or evidence. Their so-called train... See more

Company replied

Rated 5 out of 5 stars

We’re coming upto our first year of being approved as foster carers and all I can say is what a rollercoaster! The support from the southeast team (Sarah,Malcolm&Helen) has been essential in helping... See more

Company replied

Rated 5 out of 5 stars

I’ve had a really positive experience during the 10 years I’ve been with Compass. They’ve been very supportive, which has been very important to me and my family. They are always there if I need advic... See more

Company replied

Company details

  1. Child Care Agency

Written by the company

Compass Fostering is a leading and respected independent fostering agency in the UK. We have been recruiting and training foster carers for over a decade, and pride ourselves in delivering the highest standard of support for our carers.


Contact info

3.6

Average

TrustScore 3.5 out of 5

103 reviews

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Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Application Process

Very professional & supportive throughout the whole application process

March 16, 2021
Compass Fostering logo

Reply from Compass Fostering

Hi Denise,

Thank you for taking the time to give us a review. We are pleased to hear your experience of the application process was a positive one, especially during these tricky and uncertain times!

Kind regards,
Compass Fostering

Rated 5 out of 5 stars

Highly recommend

From the moment we enquired at Compass Fostering we’ve had nothing but expert knowledge, kindness, professionalism and honesty.

March 16, 2021
Compass Fostering logo

Reply from Compass Fostering

Hi Rosie,

Thanks for your review. It makes us very happy to hear that we were able to offer you all the support you needed through your assessment process, we will be sure to feed this back to the social work and recuitment teams! We wish you the best of luck through the rest of your fostering journey.

Kind regards,
Compass Fostering

Rated 4 out of 5 stars

Its hard to comment at the minute

Its hard to comment at the minute, we have been waiting since Christmas for a placement and are just going through a planed placement at the minute.

March 15, 2021
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Reply from Compass Fostering

Hi Annette,

Thank you for your review. We want to make sure that each placement made is right for everyone, which is why sometimes it can take a little longer than expected. Hopefully you won't have to wait too much longer!

Kind regards,
Compass Fostering

Rated 5 out of 5 stars

Amazing

Amazing. Had a very positive through assessment. Social worker was very supportive and we are looking forward to our first placement! 🙂

March 15, 2021
Compass Fostering logo

Reply from Compass Fostering

Hi Sharon,

Thank you for taking the time to give us a review. We are delighted that your social worker was so supportive during your assessment, we will pass on your kind words. We hope you continue you have a great experience with Compass as you prepare to start caring for children, we are here to support you every step of the way! :)

Kind regards,
Compass Fostering

Rated 5 out of 5 stars

Went through the process during…

Went through the process during lockdown so took longer than normal but enough assistance throughout

March 15, 2021
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Reply from Compass Fostering

Hi Clare,

Thanks for your review. We're pleased to hear that we were able to assist you through the process during this difficult time for everyone. We hope you enjoy your new career as a foster carer!

Kind regards,
Compass Fostering

Rated 5 out of 5 stars

When I contact staff members to help me…

When I contact staff members to help me with a particular query or problem about my job as Foster Carer, they are always very supportive and they get back to me quickly and efficiently directing me in the right track.

March 15, 2021
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Reply from Compass Fostering

Hi Maria,

Thanks for your review. It makes us so happy to hear that the team are able to help you with any query or problems you come across!

Kind regards,
Compass Fostering

Rated 5 out of 5 stars

Very supportive

Very supportive, friendly and quick to respond during our process so far.
They have been very professional during the entire process and we would definitely recommend.

March 8, 2021
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Reply from Compass Fostering

Hi Jennifer,

Thank you for taking the time to give us a review. It's great to hear the assessment process has been positive for you, we strive to make this as quick as efficient as possible!

Kind regards,
Compass Fostering

Rated 4 out of 5 stars

Would recommend Compass

Very well organised assessment process, good and constant communications, friendly team, lots of useful information provided. Great social worker allocated to me during assessment process who supported me exceptionally well throughout.
Only negative was that when I received my Compass Welcome Pack once approved, the welcoming letter was addressed to somebody else not me (obviously a copy and paste error)

March 8, 2021
Compass Fostering logo

Reply from Compass Fostering

Hi Karen,

Thanks for your review, we're so pleased to hear your kind works about the team.

Thanks also for your feedback on the welcome packs - it does sound like a copy and paste error, so we will ensure this is fed back to the Compliance teams to ensure that more care is taken with this in future.

Kind regards,
Compass Fostering

Rated 1 out of 5 stars

Bitterly disappointed in Compass

Bitterly disappointed in Compass.

This being my first placement and feel I’ve had no back up support at all!

The child is extremely difficult and has such complex needs in which I’ve had no experience with.

I have already resigned from this position. Which saddens me deeply. I spent a lot of time and money getting my property up to Compass expectations but feel let down.

March 8, 2021
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Reply from Compass Fostering

Hi Sandra,

We're really sorry to hear your experience of Compass hasn't been positive. I have passed your feedback onto the Compass Fostering North team and will ensure someone contacts you to discuss this in more detail.

Kind regards,
Compass Fostering

Rated 5 out of 5 stars

Supportive, child focused and innovative

I've worked for Compass for 4 years now, and have had endless support, encouragement and access to training. I've had regular pay reviews and have also been promoted, it's a great business to work for career wise.

If you want to work or foster with an agency that puts the child at the centre of everything they do, Compass are the agency for you.

March 1, 2021
Unprompted review
Compass Fostering logo

Reply from Compass Fostering

Hi Zoe,

Thank you for your review. We are so pleased that you enjoy working with us and hope that we can continue to provide a working environment that is beneficial for all!

Many thanks,
Compass Fostering

Rated 1 out of 5 stars

Our mistrust arose through Compass's inept lack of professionalism,

We began the process of becoming Foster Carers - a few months in, we received a call stating our application was being ceased. When pushed, the social worker stated it was due to a negative article, from 5 years previously, of a different branch of a Christian church that we are involved in.
The cessation was later explained away as a mistake but only after we had challenged it on the grounds of discrimination and showed the falsehoods contained therein; despite the social worker doing her best to avoid such discussion.
Subsequently that social worker removed herself from our case and, after 3-4 weeks, no other social worker had been informed to us.
We made a formal complaint on a number of counts including Religious Discrimination: needless to say Compass Fostering finally reported back, blaming a simple misunderstanding for the interruption to our application.
Unfortunately we felt unable to proceed any further with Compass Fostering due to the breakdown in trust with them.
We were upset by the experience, whilst we may apply elsewhere, we would never consider working with Compass Fostering.

February 27, 2021
Unprompted review
Compass Fostering logo

Reply from Compass Fostering

Hi Richard,

We are sorry to hear you haven't had a positive experience with Compass Fostering. Unfortunately there isn't enough information in your review for us to contact you directly. We would like the opportunity to discuss this further with you, please could you send an email to carer.enquiries@compassfostering.com with 'Trustpilot' in the subject line.

Many thanks,
Compass Fostering

Rated 2 out of 5 stars

Having worked with compass for a few…

Having worked with compass for a few years, I feel it was better managed previously . The new management has there own agenda and they haven't paid me for the work I did for them, knowing I cannot do anything. But I want to wish them the best with my money 💰.

February 9, 2021
Unprompted review
Compass Fostering logo

Reply from Compass Fostering

Hi George,

We are sorry to hear you haven't had a positive experience with Compass Fostering. Unfortunately there isn't enough information in your review for us to contact you directly. We would like the opportunity to discuss this further with you, please could you send an email to carer.enquiries@compassfostering.com with 'Trustpilot' in the subject line.

Many thanks,
Compass Fostering

Rated 1 out of 5 stars

Confusing Conclusion

Applied to be a foster career with my partner and were told we have a limited social network and no experience. This makes the review seems biased but the feedback doesn't make sense and the comments re it were plain insulting. My partner's family lives round the corner to us but can't be counted because his mum works and sister has kids. His dad and brother are being ignored completely as neither of them work or have children to look after and they won't tell us the reason for this. We don't have a lot of experience with children and were willing to look into volunteering but we aren't being considered because of the social network. They have instead told us to make friends with complete strangers to get them to look after any kids if we need them to. Again we have friends but they work so the conclusion is only apply if you have 'friends' who don't work and are happy to look after your children. Family doesn't count. In the meantime we have been accepted by another agency who have said we have a brilliant social network and lots of experience. If you are applying to be foster parents don't bother with compass, it has almost been four weeks now and they still haven't told us whether we are going to be accepted but we assume it is a no.

September 8, 2020
Unprompted review
Rated 5 out of 5 stars

Extremely helpful company

I applied to become a foster carer through Compass' Facebook page. They were extremely quick and helpful when sending me all the information i needed. When a member of the company got in touch with me, they were extremely helpful in answering any questions or doubts that i had. I would highly recommend approaching Compass Fostering if you are looking to become a foster carer!

August 10, 2020
Unprompted review
Rated 5 out of 5 stars

Very supportive agency

I have been with Compass for 18 months now, and my journey has been very positive, I have felt well supported along the way. My supervising social worker has 'had my back' when I've needed her to and always returns my calls if she doesn't answer straight away. Other methods of support are available to me such as training, support groups and supervisions each month, however, I have on occasion telephoned my SSW just to let off steam. Fostering is a tough job, and you need to be strong to do it, but with the right support it can be an amazing experience, and with Compass I cannot fault my experience with them.

July 29, 2020
Unprompted review
Rated 1 out of 5 stars

After being approved almost a year ago…

After being approved almost a year ago and no placement or a helpless kid in sight l quickly realised it's best to review foster agencies before you waste a lot of time with a completely useless one. Sadly some social workers are so used to dealing with the downs and out in society that they can't tell when they are dealing with a decent person. They treat you like the people they took the kids off. Dont get depressed when they call you and you know they are are not telling you the truth. Get your self a good job and live your life. There are good agencies out there. Transfer to another if you really want to foster. Local authority foster agencies are by far the best. Try them. Good luck.

July 15, 2020
Unprompted review
Rated 1 out of 5 stars

avoid

If you are thinking of fostering my first response would be don't. however if you are persistent on doing it then avoid this company like the plague. There is a reason they are losing social workers and carers hand over fist. It has become an informal motto of compass that 'placements do not breakdown' what does this mean, well it means when they tell you all the great things about the child and gloss over all the negatives, and you then find yourself months later in despair and fear they will not help you, well as mentioned 'placements do not break down'. Not to mention you will get zero support, sub rate training if any at all, and then package this whole thing up in duplicitous behaviour, bare faced lies and a staggering amount of self covering. Expect to attend meetings and cover for them because they didn't attend. The motivating behind compass became very clear, money money money, this is bordering on child farming, i see very little to actually to do with helping the children or carers, in fact i saw nothing to help the children, even when requested, help was ignored, they are very good at ignoring, believe me. if you know what's good for you avoid, find a smaller less ruthless agency. Because these people will be nowhere to help you.

March 5, 2020
Unprompted review

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