Compass Fostering Reviews 103

TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

We have been fostering with Compass for 7 years and have always found them to be supportive and professional Our children are well looked after by them and receive regular vouchers and gifts As Ca... See more

Rated 1 out of 5 stars

“Under no circumstances should anyone work with this business. Management is incompetent, they falsely accuse employees, and they operate with no regard for fairness or evidence. Their so-called train... See more

Company replied

Rated 5 out of 5 stars

We’re coming upto our first year of being approved as foster carers and all I can say is what a rollercoaster! The support from the southeast team (Sarah,Malcolm&Helen) has been essential in helping... See more

Company replied

Rated 5 out of 5 stars

I’ve had a really positive experience during the 10 years I’ve been with Compass. They’ve been very supportive, which has been very important to me and my family. They are always there if I need advic... See more

Company replied

Company details

  1. Child Care Agency

Written by the company

Compass Fostering is a leading and respected independent fostering agency in the UK. We have been recruiting and training foster carers for over a decade, and pride ourselves in delivering the highest standard of support for our carers.


Contact info

3.6

Average

TrustScore 3.5 out of 5

103 reviews

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Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I applied to be a foster carer through Compass

I applied to be a foster carer through Compass, the whole application was thorough and emotional in parts, i have now been approved, it has been a pleasure going through this process with them. I would recommend them to anyone who is starting their fostering journey.

September 29, 2021
Unprompted review
Compass Fostering logo

Reply from Compass Fostering

Hi Lea,
Thanks so much for taking the time for leaving us a review. We're so glad to hear that you'd had a positive experience with us and congratulations on being approved! We're wishing you all the best on your fostering journey and we'll be here with support for you.
All the best,
Compass Fostering

Rated 1 out of 5 stars

Not impressed.

Very poor experience.

My wife and I spent months jumping through hoops for these people but were concerned throughout with regards to their general lack of experience and professionalism.

The fact our assigned social worker had no experience with either fostering or children; and had spent most of the application process absent from work on sick leave was a huge red flag.

We were without explanation, contact, questions, 'ghosted' by this agency, no email, no letter, nothing.

When pressed they eventually provided a ridiculously cursory excuse, via email, with no feedback what so ever and no interpersonal contact, as to the fact they had rejected our application because I was apparently apprehensive about the process.

If this is how they treat human adults then I dread to think how little consideration is taken over actual helpless children.

It's absolutely no wonder there is a shortage of foster carers when one agency controls it all. One agency with one interest, money.

September 10, 2021
Unprompted review
Compass Fostering logo

Reply from Compass Fostering

Good afternoon,

We are so sorry to hear you haven't had a positive experience with Compass Fostering. Unfortunately there isn't enough information in your review for us to contact you directly. We would like the opportunity to discuss this further with you, please could you send an email to carer.enquiries@compassfostering.com with 'Trustpilot' in the subject line.

Many thanks,
Compass Fostering

Rated 5 out of 5 stars

The process takes many months and is…

The process takes many months and is extremely thorough, as it should be. Our SW that assessed us was amazing and so supportive. We really enjoyed the experience. We now are putting all that we learnt into practice.

August 17, 2021
Unprompted review
Compass Fostering logo

Reply from Compass Fostering

Hi Mrs Seymour,

Thanks for taking the time to leave us a review. We are pleased to hear that you felt supported through what is absolutely a thorough process! We are always trying to find ways to make it as easy as possible.

Kind regards,
Compass Fostering

Rated 5 out of 5 stars

Very Supportive

The process takes several months, as it would with any agency and could be considered quite intrusive, but again, it is to be expected with such a process.
We found that Compass were very supportive and helpful throughout the whole process, will answer any questions, and advise wherever needed to make the process as easy as possible

July 19, 2021
Unprompted review
Compass Fostering logo

Reply from Compass Fostering

Hi Deborah,
Thanks for taking the time to leave us a review. We are pleased to hear that you felt supported by us throughout the process. We are always trying to find ways to make it as easy as possible.

Kind regards,
Compass Fostering

Rated 5 out of 5 stars

A long process.

A long process and very thorough but, it has to be. On the whole it was good and now I'm looking after a great little guy.

July 19, 2021
Unprompted review
Compass Fostering logo

Reply from Compass Fostering

Hi Garry,
Thank you for taking the time to leave us a review. We are glad to hear that you've had a positive experience with us and it's fantastic that you are currently looking after a foster child!
Many thanks, Compass

Rated 5 out of 5 stars

Just starting our journey!

We’re just starting out on our fostering career as newly approved carers and both very excited. So far Compass have been fantastic and everyone is so friendly and helpful. We get a really good feeling about the support given to carers and all the training available. We can’t wait to start our journey with our new Compass family!

July 9, 2021
Unprompted review
Compass Fostering logo

Reply from Compass Fostering

Good afternoon!
Thanks very much for taking the time to leave us a review. We are so glad that you have had a positive experience with us! Congratulations on becoming newly approved and we wish you all the best for your amazing future! We'll be here with support and guidance for you any time.

All the best- Compass

Rated 5 out of 5 stars

We could definitely recommend Compass

All the staff at Compass made it an enjoyable process, obviously it did feel a little intrusive at times, but that’s to be expected. We would recommend anyone wishing to foster to choose Compass.

June 8, 2021
Unprompted review
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Reply from Compass Fostering

Hi Denise,

Thank you for your review.

We are really pleased to hear the you've had a good experience with us! Wishing you all the best for your fostering journey!

Kind regards,
Compass Fostering

Rated 5 out of 5 stars

Compass have been absolutely incredible…

Compass have been absolutely incredible throughout my whole application and assessment process and continue to support me now with any referrals and training.
Every person I have dealt with throughout my time with compass has been warm and friendly, open and transparent and always on hand to help or answer questions.
I feel 100% supported and valued in my carer role

May 12, 2021
Compass Fostering logo

Reply from Compass Fostering

Hi Jenni,
Thank you for taking the time to leave us a review! We're thrilled to hear that you've had a positive experience with us. We pride ourselves on having open and friendly staff (if we do say so ourselves)! You're making a brilliant difference, so we're glad we're able to make you feel valued.

Many thanks,
Compass Fostering

Rated 5 out of 5 stars

Good experience

Good experience. Everyone has been very helpful and supportive through my fostering application process.

May 12, 2021
Compass Fostering logo

Reply from Compass Fostering

Hi Yasmin,

Thank you for taking the time to leave us a review. We're delighted to hear that you've had a good experience with us throughout your assessment. We'll continue to support you 24/7!

All the best,
Compass Fostering

Rated 5 out of 5 stars

The whole experience of the assessment…

The whole experience of the assessment has been very positive and we think due to the wonderful assessor we had it made this invasive process easier, our form F assessor was Claire Connors she constantly gave us useful resources, explained the ups and downs of fostering, but also gave us lots of encouragement. We are eternally grateful for claires endless patience and belief. Every compass staff member we have spoken to on the telephone or virtually has answered every enquiry we have made in a pleasant manner and very helpful and all of them have come across as friendly, warm and welcoming and we thank you for this.

May 8, 2021
Compass Fostering logo

Reply from Compass Fostering

Hi Amanda & Chris,

Thanks for your review. We are delighted to hear that we were able to support you through your assessment process, we will be sure to feed this back to the social work and recuitment teams! We wish you the best of luck through the rest of your fostering journey.

Kind regards,
Compass Fostering

Rated 4 out of 5 stars

We have just been confirmed as foster…

We have just been confirmed as foster carers, but not yet had a child placement. Throughout the application process, we found compass to be supportive, friendly, and very detailed in their processes.

May 5, 2021
Compass Fostering logo

Reply from Compass Fostering

Hi Susan,

Thank you for the review. We will be sure to pass your positive feedback to our carer recruitment team.

Kind regards,
Compass Fostering

Rated 5 out of 5 stars

Good communication

Good communication, access to interesting articles and good training.

May 5, 2021
Compass Fostering logo

Reply from Compass Fostering

Hi Mr Benison,

Thank you for the review. We are pleased to hear you've happy with the communication, articles and training throughout the assessment process.

Kind regards,
Compass Fostering

Rated 5 out of 5 stars

following up on my previous…

following up on my previous review,compass got in touch within 24hours and checked our file to say that there had been a misunderstanding regarding our application since then they have been amazing all information forwarded to us,very impressed with service recieved,i now have confidence in this agency and look forward to starting our journey,once again thank you lauren and the team 10/10

April 21, 2021
Unprompted review
Compass Fostering logo

Reply from Compass Fostering

Hi John,

Thanks so much for taking the time to leave a follow up review.

We are pleased to hear the team was able to resolve your initial concerns in a timely manner. Please don't hesitate to get in touch if you have any further worries.

Kind regards,
Compass Fostering

Rated 5 out of 5 stars

We are excited to get started after…

We are excited to get started after getting through the assessment process which did take a while but was so worth it! Compass were very supportive and answered all of our questions no matter how stupid they may have been.

April 13, 2021
Unprompted review
Compass Fostering logo

Reply from Compass Fostering

Hi Paula,

Thank you for your review.

We are really pleased to hear the assessment process went well for you and are excited for you to get started!

Kind regards,
Compass Fostering

Rated 5 out of 5 stars

the whole experience was not as hard as…

the whole experience was not as hard as we expected it was very educational and we learnt a lot of useful information.

April 12, 2021
Compass Fostering logo

Reply from Compass Fostering

Hi Laura,

Thanks for taking the time to leave us a review. We are pleased to hear the process was easier than you expected, we are always trying to find ways to make it as painless as possible. We hope you can continue to learn new things in your fostering journey!

Kind regards,
Compass Fostering

Rated 2 out of 5 stars

Our experience so far hasn't been all…

Our experience so far hasn't been all positive with Campass. Assessment was great and we were looking forward to our first  placement but so far my husband and i  feel we should resign and this is due to lack of professionalism. We do not feel our views and values are respected and worried this will become worse once we have a placement.

April 7, 2021
Unprompted review
Compass Fostering logo

Reply from Compass Fostering

Hi Doris,

We're really sorry to hear your experience of Compass hasn't been positive so far. Unfortunately there isn't enough information in your review for us to contact you directly. We would like the opportunity to discuss this further with you, please could you send an email to carer.enquiries@compassfostering.com with 'Trustpilot' in the subject line.

Kind regards,
Compass Fostering

Rated 5 out of 5 stars

My Journey

Every person from beginning to end has been lovely to me, this is all very new to me and they are very patient and helpful. I have had constant contact with them. Be prepared to be taken on a journey of your past present and future but 💯 worth it.

March 31, 2021
Compass Fostering logo

Reply from Compass Fostering

Hi Maria,

Thank you for the review. We are aware of how long the process can take but are so pleased to hear that despite this we were able support you through it!

Kind regards,
Compass Fostering

Rated 5 out of 5 stars

Although the process has been long due…A positive experience nonetheless. I am keen to receive my first placement and begin my foster carer journey.

Although the process has been long due to a change of social worker mid way through, I have felt supported and nurtured throughout the application. Both social workers, Sobia and Nicola have been very easy to talk to both on a professional level and a personal level. My panel experience was virtual but it was A positive experience nonetheless. I am keen to receive my first placement and begin my foster carer journey.

March 31, 2021
Compass Fostering logo

Reply from Compass Fostering

Hi Kate,

Thank you for your review. We are delighted that our social workers were so supportive during your assessment, we will pass on your kind words.

Kind regards,
Compass Fostering

Rated 5 out of 5 stars

New Foster Carer

My experience so far had been great. Communication is fantastic and the staff are all knowledgeable , friendly and helpful.
Would recommend Compass to anyone!

March 31, 2021
Compass Fostering logo

Reply from Compass Fostering

Hi Lisa,

Thank you for taking the time to give us a review. We are thrilled to hear the team have been so supportive. If you do decide to recommend us remember to make use of our carer recommendations scheme!

Kind regards,
Compass Fostering

Rated 5 out of 5 stars

I have found compass very helpful …

I have found compass very helpful kind and supportive it's a pleasure working with such nice people

March 16, 2021
Compass Fostering logo

Reply from Compass Fostering

Hi Lorraine,

Thank you for your kind review. We will be sure to pass your kind words onto your social worker and the recruitment team. :)

Kind regards,
Compass Fostering

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