I ordered a large sideboard from Cotswold company. I paid extra for packaging to be removed and taken away and to choose a day and time slot and everything went through much more smoothly and quickly... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Written by the company

- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contact info
Norfolk Tower, 48-52 Surrey Street, NR1 3PA, Norwich, United Kingdom
- 0333 200 1725
- help@cotswoldco.com
- www.cotswoldco.com
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent delivery service
Excellent delivery service. Gary and Jake were excellent, efficient and took away all the debris.
Delighted with my sofas too!

Reply from The Cotswold Company
Bryan and Demetris are a credit to the…
Bryan and Demetris are a credit to the company and should be praised for their professional work on the delivery . Both friendly and helpful and took time for us to thoroughly check the goods.

Reply from The Cotswold Company
Excellent and friendly service in store
We were welcomed to the store, given time to look around and when we indicated that we had some questions Paul(Foxall) was really helpful. He had plenty of time for me, answered questions, made suggestions and smoothly delt with my purchases. The only downside to the experience was that one item I particularly wanted was out of stock, but after a bit of research Paul said the items were likely to be available in the New Year.

Reply from The Cotswold Company
Outstanding professional service
Debra, Darren, Erin & Joe were each 100% professional & 100% understanding.
There had been mix ups which were entirely of my making & all four of these wonderful people helped me to resolve the mess I had made.
I cannot commend them & the Cotswold Company enough. How marvellous to find such service.

Reply from The Cotswold Company
Excellent communication and delivery…
Excellent communication and delivery service
Beautiful furniture and efficient delivery
Beautiful furniture, feels solid and strong. Delivery was very efficient. They arrived in the delivery slot and took the furniture to the rooms we wanted it in. Friendly and considerate staff (Ross and Gavin). Would happy buy from Cotswold Co again.

Reply from The Cotswold Company
Excellent service 5 stars
Nordic Oak console table
Lovely delivery team - efficient, very obliging and so polite. Item delivered in good condition.
Sal was fantastic and so helpful
Sal was fantastic and so helpful. A pleasure to spend our money with and the products are perfect for us thank you.
Bryan & Demetris were fantastic
Bryan & Demetris were fantastic, professional and did a great job and delivering multiple large items of furniture into our new home. Really friendly people that align with the quality of the product.

Reply from The Cotswold Company
Cotswold Company delivery.
They were very friendly and efficient on the phone to arrange delivery as we had to change the date several times. The Drivers let us know roughly what time they would be with us. They arrived on time. The kitchen larder cupboard was a very large piece of furniture. They planned how they would get it into the correct place and brought it in very carefully. They took all packaging away with them. We were extremely happy with there service. Unfortunately the shelf fittings were not sent. They checked the van to make sure they hadn't come off. They were very apologetic, and advised they would contact Head Office to get them sent to us ASAP.
Both team members were professional
Both team members were professional, courteous and efficient
Great delivery tram
Exactly on time, lovely polite and friendly guys. Happy to place item where I needed it. Thank you Maciej and Dan

Reply from The Cotswold Company
Great Products and Customer Service
This is our third time ordering from The Cotswold Company and once again we’ve had a great experience.
The quality of the products is excellent and we’ve always been really pleased with everything we’ve bought. Customer service has also been excellent – friendly, helpful and easy to deal with.
It’s lovely to find a company that offers consistently good quality and service. We’ll definitely be ordering again!
As always entering Cotswold is serene…
As always entering Cotswold is serene and calming experience. Immediately greeted by a smile and enquiry of help required by a charming assistant. Help was given in securing exactly what I had chosen and then beautifully packaged whilst having a pleasant chat. A favourite store for me when thinking of gifts also.
Very professional
Very professional, surveyed area before bringing in furniture.
Took great care delivering to first floor.
Explained use of wall fixings.
Friendly and polite.
Another good experience at Cotswold
The store enables us to see furniture in reality rather than purely online. This is important to make the right decision. The store has a great selection of products, is inspiring and pleasant to be in. Staff are skilled in knowing when to help and when to give customers time to think. Staff are knowledgeable, helpful and friendly. This is our third or fourth visit and the standard of service and experience remained just as high as ever.
Great showroom and staff
Great delivery.
Said and Jermaine were very friendly and extremely helpful.

Reply from The Cotswold Company
Notification issue
I wasn’t told the arrival time so was woken up by the delivery guys call early in the morning.
However Ross and Gavin were fantastic, helpful, efficient and polite.

Reply from The Cotswold Company
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







