The Cotswold Company Reviews 

32,266
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 5,584 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite and efficient delivery teams who handle furniture with utmost care, placing items precisely where requested and clearing away all packaging. Shoppers also highlight the friendly and knowledgeable in-store staff, noting that assistants provide excellent guidance without pressure during purchases. However, some reviewers were not happy with occasional delivery delays or scheduling adjustments. A few people additionally noted rare problems concerning product durability or unexpected assembly challenges. Despite these minor hiccups, everyday consumers remain thoroughly impressed by the consistently high overall quality of the furniture items.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the entire shopping and delivery... See more

Delivery service

Clients share positive opinions on delivery service, highlighting that drivers are consistently polite,... See more

Product

Customers consistently note positive experiences with product, expressing great satisfaction with the... See more

Service

Customers report highly satisfying and professional experiences with the service provided. Reviewers... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the solid build and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a large sideboard from Cotswold company. I paid extra for packaging to be removed and taken away and to choose a day and time slot and everything went through much more smoothly and quickly... See more

Rated 5 out of 5 stars

The Classic Double Larder is a fantastic product, we’re v.pleased. The customer service to arrange delivery was great. The standout was Ian and Gareth delivering our item from Cotswold Company. It’s... See more

Rated 5 out of 5 stars

Great delivery service by Ryan & Chris , what a team these guys are , was very careful installing our furniture and taking away all the packaging , even brought us a bag of fudge 😛 thanks guys your a... See more

Rated 5 out of 5 stars

Two greats guys delivered our new furniture. Meticulously unpacked and bought into our lounge. Both were very careful, polite and conscious of our decor, especially as it was not a straightforward l... See more


Company details

  1. Bedroom Furniture Store
  2. Furniture Store
  3. Living Room Furniture Store

Written by the company

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Written by the company

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

32K reviews

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4.7

All reviews

(32,266)

5,341 reviews in the last 12 months

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Rated 5 out of 5 stars

Attractive well made furniture

I had seen a lovely round extendable dining table online. I visited your Godalming store to see the table in real life. Your assistant Trish met us at the store and showed us to the table. She was helpful and knowledgable. The carried various chairs from other displays to show how they looked with the table. She demonstrated the easy extendable feature. I must say that I was lucky to be helped by Trish. She was charming and helped me to decide on this table. I put in an order with full confidence in your products.

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Despite the delivery being late

Despite the delivery being late, but with roadworks, tractors and traffic everywhere it can’t be helped and I was updated with new delivery times, the actual placing of the furniture was perfect and Ryan &Chris were very helpful and respectful. Thank you

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service & products

Phoned an order through as was unsure if the dates would work with our holiday, but the sales person sorted out a delivery date that fit nicely.
Marlon and Damian delivered the furniture and we were kept informed of their arrival times. They were very efficient, respectful of my property and cleared all the packaging and took it away with them.

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

A warm welcome

We were made welcome as soon as we stepped into the shop. We also had a dog with us and it was confirmed that this was not an issue - water and treats were provided ( for the dog!)
We were directed to the area required, given information and made a purchase.

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

Ross and Gavin arrived well within the…

Ross and Gavin arrived well within the given time slot. They were very professional and helpful in assembling the items and placing in the kitchen, as required by me. Everyhing was handled with the utmost care from ordering (a big thank you to Deborah) to the delivery service.
The Cotswold Company are an excellent organisation wirh a large selection of quality items and great customer service. Highly recommended.

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Firstly, great furniture. I have used The Cotswold company many times but never had to do a return, today, I’ve had to return an item as it wasn’t right in my room, the agent made the whole experience so easy. Great customer service!

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent delivery service

We had our sideboard delivered today by Ian and Colin. Really fab service, they scoped out how to bring it in, were very helpful and careful. We really appreciated the time they took to put this lovely piece of furniture in place. Excellent delivery service!

August 26, 2026
Unprompted review

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