The Cotswold Company Reviews 

32,272
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 5,584 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite and efficient delivery teams who handle furniture with utmost care, placing items precisely where requested and clearing away all packaging. Shoppers also highlight the friendly and knowledgeable in-store staff, noting that assistants provide excellent guidance without pressure during purchases. However, some reviewers were not happy with occasional delivery delays or scheduling adjustments. A few people additionally noted rare problems concerning product durability or unexpected assembly challenges. Despite these minor hiccups, everyday consumers remain thoroughly impressed by the consistently high overall quality of the furniture items.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the entire shopping and delivery... See more

Delivery service

Clients share positive opinions on delivery service, highlighting that drivers are consistently polite,... See more

Product

Customers consistently note positive experiences with product, expressing great satisfaction with the... See more

Service

Customers report highly satisfying and professional experiences with the service provided. Reviewers... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the solid build and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a large sideboard from Cotswold company. I paid extra for packaging to be removed and taken away and to choose a day and time slot and everything went through much more smoothly and quickly... See more

Rated 5 out of 5 stars

The Classic Double Larder is a fantastic product, we’re v.pleased. The customer service to arrange delivery was great. The standout was Ian and Gareth delivering our item from Cotswold Company. It’s... See more

Company replied

Rated 5 out of 5 stars

Great delivery service by Ryan & Chris , what a team these guys are , was very careful installing our furniture and taking away all the packaging , even brought us a bag of fudge 😛 thanks guys your a... See more

Company replied

Rated 5 out of 5 stars

Two greats guys delivered our new furniture. Meticulously unpacked and bought into our lounge. Both were very careful, polite and conscious of our decor, especially as it was not a straightforward l... See more


Company details

  1. Bedroom Furniture Store
  2. Furniture Store
  3. Living Room Furniture Store

Written by the company

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Written by the company

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

32K reviews

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Asks customers to review

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4.7

All reviews

(32,272)

5,341 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The whole process for ordering my…

The whole process for ordering my furniture was very easy. Excellent updates for the expected delivery date and on the day a message with a time slot and follow up text to say we are next.
Gary and Jake were very friendly, polite and efficient with the delivery.
Highly recommend

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service, delivery men kind and helpful. They unpacked the furniture and put in my dining room for me.
Than you.

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

Superb service


I recently visited the Kingston branch.
The store looks amazing . The staff were really helpful. On both occasions, as I had to return on of my items, the transaction was quick and efficient.

August 14, 2026
Rated 5 out of 5 stars

Great delivery/exchange of items by…

Great delivery/exchange of items by Nick & Bilal. Took all packaging away etc, and were very polite. Rang around 30mins before arrival, which was very helpful.

Customer service great at replacing a faulty item.

Highly recommend

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Nice products

Nice products, very helpful service at the Harpenden branch.
Delivery was fantastic, done by Nick and Bills, very courteous and tidy.
Would recommend!

August 25, 2026
Unprompted review
The Cotswold Company logo

Reply from The Cotswold Company

Good morning JadeS,

We're so pleased to hear about your positive experience with our products and the helpful service at our Harpenden branch. It's wonderful that the delivery was fantastic, courteous, and tidy. We appreciate your recommendation!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Great delivery service by Ryan & Chris…

Great delivery service by Ryan & Chris , what a team these guys are , was very careful installing our furniture and taking away all the packaging , even brought us a bag of fudge 😛 thanks guys your a great asset to the Cotswold company. Hope you got home ok .

August 25, 2026
Unprompted review
The Cotswold Company logo

Reply from The Cotswold Company

Good morning Jules Maximus meridius,

We're so pleased to hear about your excellent delivery experience! It's wonderful that the team was careful with your furniture, removed the packaging, and even brought you a treat. We appreciate your kind words.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Both Gary and Jake were very helpful…

Both Gary and Jake were very helpful when delivering my bedside cabinet. They unwrapped it and placed it in position upstairs.Both were polite and respectful.

August 25, 2026
Unprompted review
The Cotswold Company logo

Reply from The Cotswold Company

Good morning Tony Wren,

We're so pleased to hear our delivery team was helpful with your cabinet. It's wonderful that they unwrapped it and placed it upstairs. We appreciate your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Perfect Cotswold Co delivery

Bedroom furniture was delivered today by Dan & Maciej. Nothing was too much trouble for this friendly delivery team. Unpacked and carried up into the bedroom and positioned with no fuss or issues. All packaging then taken away. If only all deliveries were like this ! Thank You.

August 25, 2026
Unprompted review
The Cotswold Company logo

Reply from The Cotswold Company

Good morning Paul,

We're delighted to hear you had such a positive delivery experience! We appreciate your kind words about the friendly delivery team and their efficient service in setting up your furniture and removing the packaging. Thank you for your feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Good communication all the way,I was…

Good communication all the way,I was advised of my allotted time slot and then again advised when Ian and Gareth were on their way to me, both were extremely polite, Personable and professional, they took great care in unpacking and setting up some very large and heavy pieces of furniture, placing them where requested, a happy customer 😊thank you

August 25, 2026
Unprompted review
The Cotswold Company logo

Reply from The Cotswold Company

Good morning KW,

We're so pleased to hear about your positive experience with us. It's wonderful that our communication was good and that our delivery team was polite, personable, and professional while setting up your furniture.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Ryan and Chris were super polite and…

Ryan and Chris were super polite and helpful. extremely pleased with our purchases.

August 25, 2026
Unprompted review
The Cotswold Company logo

Reply from The Cotswold Company

Good morning Chantelle Hausermann,

We are so happy to hear that our team members were polite and helpful. Thank you for your positive feedback; it truly means a lot to us.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Excellent Company

I was given a delivery date and a three hour slot during which the item would arrive. On the day itself a specific time was given and the van arrived on time. Ryan and Chris were polite, friendly and helpful. They unpacked the tallboy, placed it upstairs and took the packaging away. An excellent company to use!

August 25, 2026
Unprompted review
The Cotswold Company logo

Reply from The Cotswold Company

Good morning Valerie Hines,

We appreciate your positive feedback regarding your delivery experience. We are happy to hear that the team provided excellent communication and were polite, friendly, and helpful. It's great that they unpacked the item, placed it upstairs, and took the packaging away.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Gary and Jake were punctual helpful and…

Gary and Jake were punctual helpful and courteous thanks.

August 25, 2026
Unprompted review
The Cotswold Company logo

Reply from The Cotswold Company

Good morning SF,

We are so pleased to hear that our team was punctual, helpful, and courteous. Thank you for your wonderful feedback; it truly means a lot to us.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Side tables

I popped in for a browse of the store with my daughter. I spotted two lovely side tables reduced from £150 to £90 each. I could really envisage these in my living room, at each end of our settee. Jess served me & explained that there was a further 30% off each table. They were duly purchased & Jess very kindly carried one of the tables out to my car, with my daughter carrying the other. They look perfect in position, even though one has a light grey frame & the other charcoal. Thank you for your help Jess.

August 19, 2026
Unprompted review
The Cotswold Company logo

Reply from The Cotswold Company

Good morning Hils,

We are so happy to hear about your positive experience and that you found the perfect side tables for your living room! It sounds like they fit beautifully with your decor. We are also glad our team could assist you so effectively with your purchase. We truly appreciate you sharing your wonderful feedback with us.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Our delivery team of Ross and Antony…

Our delivery team of Ross and Antony were friendly, helpful and professional.

August 19, 2026
Unprompted review
The Cotswold Company logo

Reply from The Cotswold Company

Good morning Kas,

We're so glad to hear that our delivery team was friendly, helpful, and professional. Thank you for your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

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