I ordered a large sideboard from Cotswold company. I paid extra for packaging to be removed and taken away and to choose a day and time slot and everything went through much more smoothly and quickly... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The Classic Double Larder is a fantastic product, we’re v.pleased. The customer service to arrange delivery was great. The standout was Ian and Gareth delivering our item from Cotswold Company. It’s... See more
Company replied
Great delivery service by Ryan & Chris , what a team these guys are , was very careful installing our furniture and taking away all the packaging , even brought us a bag of fudge 😛 thanks guys your a... See more
Company replied
Two greats guys delivered our new furniture. Meticulously unpacked and bought into our lounge. Both were very careful, polite and conscious of our decor, especially as it was not a straightforward l... See more
Company details
Written by the company
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Written by the company
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contact info
Norfolk Tower, 48-52 Surrey Street, NR1 3PA, Norwich, United Kingdom
- 0333 200 1725
- help@cotswoldco.com
- www.cotswoldco.com
4.7
Excellent
32K reviews
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Chester Wardrobe
Arrived on time and Wardrobe is as advertised! Looks great. Ordered from Cotswold before so knew it would be a quality item. Delivery lads were polite and courteous offering to take their shoes off etc. Took about an hour and called me to say they’d finished. Perfect job.
August 24, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very happy
Lovely, solid furniture as always from The Cotswold Company.
The delivery men, Ross and Gavin were very friendly and helpful, and delivered promptly and with care, thank you!
August 24, 2026
Unprompted review
Reply from The Cotswold Company
Good morning Anna M,
We're so pleased to hear you're happy with your solid furniture! It's wonderful that our delivery team was friendly, helpful, and delivered promptly and with care. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Maciej and Dan , brilliant job!
Maciej and Dan delivered my dining room furniture today. They were very polite, careful and professional. They removed all the packaging and put the furniture where I asked. A credit to the company!
( Order no. 6937186 )
August 24, 2026
Unprompted review
Reply from The Cotswold Company
Good morning Pearl Piddington,
We're so pleased to hear our delivery team was polite, careful, and professional. It's wonderful that they removed all the packaging and placed the furniture where you asked. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Jemaine and Said who delivered my…
Jemaine and Said who delivered my furniture were polite and friendly. No issues.
August 24, 2026
Unprompted review
Reply from The Cotswold Company
Good morning Denise Booth,
We are delighted to hear that your furniture delivery was a positive experience and that our team members were polite and friendly. Thank you for sharing your feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Good contact clear instructions nice…
Good contact clear instructions nice team
August 18, 2026
Unprompted review
Great delivery!
Great delivery!
They called ahead to confirm arrival time and took care when unloading items. Taken straight to the right room without any trouble.
Men were polite, friendly and would recommend them.
Thank you. 👏
August 24, 2026
Unprompted review
Staff in the shop were very…
Staff in the shop were very knowledgeable, helpful and patient. I placed an order the next day, over the phone with them, and they were again excellent.
August 21, 2026
Unprompted review
Excellent service
Ryan and Chris did a really excellent job of delivering a heavy set of drawers totally undamaged to my address up some stone steps on an incredibly awkward street. They were both very friendly and personable and gifted us some fudge with their delivery. Couldn't recommend this service enough.
August 24, 2026
Unprompted review
Reply from The Cotswold Company
Good morning Charlie Bostock,
We are so pleased to hear about your excellent delivery experience. It's wonderful that our team was friendly and personable, and that your delivery was handled with such care, even with the challenging access. We're also glad you enjoyed the fudge!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Very helpful and informative.
August 23, 2026
Unprompted review
Excellent delivery service
Charlie and Kyle arrived at the advised time and promptly put my furniture together. They were very pleasant/professional to deal with as well.
August 24, 2026
Unprompted review
Reply from The Cotswold Company
Good morning Elaine,
We're so pleased to hear that our team members arrived on time and promptly assembled your furniture. It's wonderful that they were pleasant and professional to deal with. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Ian and Colin order 6925806 were timely…
Ian and Colin order 6925806 were timely and efficient. They recommended only half of the product be unpacked to avoid confusion but actually that just meant we had 2 trips to the dump to get rid of the packaging. The product itself is excellent but is not tall enough for full length adult dresses.
August 20, 2026
Unprompted review
Reply from The Cotswold Company
Good morning Jennifer,
We appreciate you sharing your feedback about your recent experience. We're glad to hear that the team was timely and efficient. We understand your frustration regarding the packaging and the product's height for certain garments. Your insights are valuable as we continuously work to improve our services and product descriptions.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Store staff were very helpful when…
Store staff were very helpful when ordering. Delivery was spot on and Bernard and Emmerson were excellent. Thank you for the packet of Fudge.....delicious.
August 14, 2026
Unprompted review
Reply from The Cotswold Company
Good morning Mary Wilson,
We're so pleased to hear our store staff were helpful and that your delivery was excellent. It's wonderful that our team provided such great service, and we're glad you enjoyed the fudge!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excellent advice and service from Sara…
Excellent advice and service from Sara at the K utsford store.
August 22, 2026
Unprompted review
Reply from The Cotswold Company
Good morning Mrs Joan Mee,
We are absolutely delighted to hear about your positive experience! It's wonderful to know that you received excellent advice and service. Thank you for sharing your feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Amazing staff
After visiting the store a couple of weeks ago we decided to return an order instore rather on the online because the staff was so helpful. They were really knowledgeable and talked us through the whole process of delivery and options as we were little worried because we’re waiting on exchange for our house so nothing was set in stone yet.
Jo in the stow on the wold store was excellent.
August 22, 2026
Unprompted review
Reply from The Cotswold Company
Good morning Rachel Phillips,
We appreciate your positive feedback. We're delighted to hear that our staff was so helpful and knowledgeable, especially given your situation with the house exchange. It's wonderful to know that you had such a positive experience.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Very helpful manager in Chelmsford
Very helpful manager in Chelmsford.
August 22, 2026
Unprompted review
Rude service from staff sadly
We were served by an Irish lady, I believe Lisa and she was unbelievable rude, probably the worst customer service I've received in a long time. We love Cotswold company and have purchased a quite a lot from them, this is the first bad experience. When we went to the till she said "you need to wait as I'm in the middle of more important work" about 3 min later we were served. Whole manner was just rude. Such a shame to have this service in such a beautiful shop.
August 22, 2026
Unprompted review
Reply from The Cotswold Company
Good morning Anna Guest,
Thank you for taking the time to share this feedback, and please accept our sincere apologies for the experience you described. This is absolutely not the standard of service we expect for our customers, and we're genuinely sorry it fell so far short on this occasion, particularly for loyal customers who have shopped with us before.
We've raised this directly with the Showroom Manager, and it is being investigated further. We take feedback like this seriously, as every customer should feel welcomed and valued when they visit us in-store.
Thank you again for letting us know, and we're sorry this coloured what should have been a positive visit.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Visited Marlow store in May
Visited Marlow store in May. Very pleasant staff took our order and offered "a free named day delivery" in June. Week before, received email order being prepared. On eve of delivery enquired about delivery time slot only to be informed that our paid for and reserved kitchen cupboard was now unavailable and would be delivered in August.
Customer services were unable to help and blamed the shop staff. Compensation was promised but only after delivery (still waiting to hear on this 2 weeks post delivery). Subsequently the company had a summer sale and customer services reluctantly agreed to match the sale price (shop staff had already agreed this). We were surprised that the refund was reduced by the "free delivery cost"!
The delivery staff, Gary and Jake) were courteous and competent. Nothing was missing from our cupboard.
Overall not impressed by the Cotswold Company.
August 11, 2026
Unprompted review
Reply from The Cotswold Company
Good morning Mr Timothy Lloyd,
Thank you for taking the time to share this detailed feedback, and for the kind words about Gary and Jake; we'll be sure to pass that on.
We're sorry to hear that your delivery date changed after being confirmed in-store, and we understand how frustrating that would have been so close to your reserved slot. We can see our customer care team have been supporting you since, and that the sale price was returned to you as a Goodwill Gesture.
We appreciate your patience throughout this experience and are glad the delivery itself went smoothly.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Exceptional!
Exceptional!
Great guys, very, very helpful.
Beautiful product, quality, stunning and sits beautiful in our bedroom.
The whole experience, from walking into the shop, to skill set of staff to delivery, all of it 💯
Thank you
August 18, 2026
Unprompted review
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