DFS Furniture Reviews 

Couldn't be happier with the service that was provide by Matt today. He was very helpful and just talk to us about his own experiences with sofas, and how family's have a way of wearing them down etc. Thanks again Matt

Exceptional customer service. Good choice and very easy to order with a nice cup of coffee

Friendly and helpful staff thank you to Archie for helping us pick our new sofa

Really good experience today.
The staff was very friendly and efficient, great customer service .

It was a nice relaxing experience. Thanks to Rich who was very helpful

There was this lovely lady that helped me out, if im not wrong her name was Priya, she was South Asian. I’m 18 and I was trying to buy a couch for my parents as a surprise and I felt pressure trying to decide on my own. That wasn’t until she approached me with such a beautiful attitude and understanding mentality. She listened and knew exactly what I was looking for and gave me genuine advice like my sisters would. I feel very greatful to have come across such a wonderful employee first time I came into the shop. She definitely sets the standards high. My couch choice was
Cherished express formal back grande sofa.

Again thank you for being super sweet!

Leighton was polite and helpful and not too pushy. Explained things clearly and was nice doing business with him.

Great customer service from Lee, very knowledgeable and helpful.

We purchased 2 x leather sofas over the telephone today. Aron made us very easy and had an excellent manner loading with customers. Very nice, efficient and gave us his telephone number as we want to buy more items. We like the personal touch. Thank you

Their customer service is absent and when you finally reach anyone if at all, they do not solve your problems that they created and worse even try to oversell and upsell you other products like to add a mattress (Akeel Mohd/Sales) instead of resolving what needs to be. Extremely poor and unprofessional service which they say is out of their hands. Zero accountability. They truncated my delivery address with their strange website interface and the delivery shippers got the wrong address because DFS shortened my address in the first place and they did so little to rectify the issue, it became a logistical nightmare after that, while trying to upsell me in the process, or subscribe to payment installment plans! The nerve.
The bed I bought (Tilly) said CREAM in colour which I chose very meticulously from the choices and the fabric on the pictures looked like velvet or softer fabric at least. What came was not the same - darker, woven, taupe dirty brown and a rough nylon texture - not at all what was featured. Very disappointing outcome, but we did want a divan full wooden base bed, and it was the only one available, not easy to get such a product as most beds are with slats. So we accepted it for functional reasons and because they are a painful company to deal with.

The design is not without fault and marketed well with aesthetically pleasing designs but you do expect higher quality from such a renowned longstanding brand as DFS, but for so many reasons I am quite afraid to trust and buy again. The quality and purchase delivery process leaves a lot to be desired and improved upon. It is better to go to a showroom to see browse try and feel for yourself when you shop with them. The issue is not a lot of their items are on display. Then they do not offer assembly service too, and their delivery guys just dump and go, they do not even clear the multiple packaging of plastic and boxes. It left me feeling dissatisfied with the entire shopping experience and after sales services too. I recommend going down to their shops physically and not buying online. But then again you cannot even get the number to their shop to call! Just save yourself the hassle. Buy from a more reputable place if you can.

Very pleasant sales lady - not too pushy but very keen to clarify everything

The whole expirance from start to finish was realy great the smoothness of the applection was gret a very great company thanks

Anna was extremely helpful, she gave me all the specific information I needed about my purchase, how to look after it and explained the finance and insurance in great depth. She took me step ny step through each stage and made me feel very at ease.

Eva was excellent, very informative

It was a pleasure picking a sofa from dfs, the staff were very efficient and friendly and very helpful.

Todays sofa buying experience was such a pleasure at Teeside park.
The lady that helped us could not have been more helpful . She had only been there 2 weeks and anything she didn't know the answer to she went away and found out . No making this up. No fibbing us off .
She also listened to shat we ssid we needed and spent time showing us all the options that suited our needs. Such great service and not once pushing a sales pitch at us . So refreshing.
We also had an interaction with the manager and he was super helpful too . He even showed us an image of the sofa we wanted from his phone as he owns the same one .
He was the same , answered our questions and was not at all pushy .
There's a reason why we come to DFS first and these to people are it .
What a credit to the business .

The sales rep was very helpful and kind
Nothing was too much trouble for him.