We made an order via store - floor worker and manager were very friendly and knowledgeable. It was delivered around expected time right to my lounge and set up according to our prior order promptly. Q... See more
Company replied
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Review summary
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Excellent customer service by both Toby on our initial visit and by Tristan on our latest visit. They both explained the details of the product extremely well. Toby provided us with contact details to... See more
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A lady named Lynda helped us today. Nothing was too much trouble. She gave us the dimensions of the furniture so we could go home and check the fit. When we returned, she even carried coffee tables o... See more
Company replied
I find most DFS stores a bit overwhelming with sales staff everywhere trying to get you to Buy from them, but the Crawley store was really nice and friendly. We were going to buy our sofa online via... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
United Kingdom
- www.dfs.co.uk
4.9
Excellent
653K reviews
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Darran was lovely
Darran was lovely, friendly, informative and not a pushy salesman. Gave us time to think and decide. Thanks Darran
July 25, 2026
Sean was brilliant
Sean was brilliant, really understood what we wanted and helped us get the perfect couch and bed
July 25, 2026
Friendly experience from the moment we…
Friendly experience from the moment we walked in, great knowledgeable advice from the assistant and her manager Jane
July 25, 2026
Pleasant staff not pushy
The guy that dealt with our order was very pleasant, very helpful and make choosing sofa very easy. Very knowledgeable as well
July 25, 2026
Friendly
Knowledgeable, and friendly staff on all 3 visits. Welcomed our dog, which made the process of choosing our sofas a lot easier. Had a complimentary coffee whilst doing paperwork. Would highly recommend DFS.
July 25, 2026
Friendly helpful and knowledgeable…
Friendly helpful and knowledgeable staff. We dealt with Faz at Colne. Not pushy and great with our 3 year old.
July 25, 2026
Being able to sit in each and every…
Being able to sit in each and every couch and chair as a family, even with a loud and over excited 4 year old. Just made it better. I am not just buying something for myself but for our entire family, and I wanted us all to be excited about it. Some stores just don’t understand what it means to be a family, but dfs does!
July 18, 2026
Fantastic service from Calum in the…
Fantastic service from Calum in the Speke Store! He was so friendly, knowledgeable about the products & was really patient with us whilst we were deciding! I’d highly recommend going to the Speke & look out for Calum!
July 25, 2026
Thomas was extremely helpful very…
Thomas was extremely helpful very knowledgeable and made my purchase go through quickly and smoothly no hesitation awarding 5 stars!
July 25, 2026
Earl was very polite and helpful
Earl was very polite and helpful, gave all the info and
July 25, 2026
Natash who i spoke to very helpful
Natash who i spoke to very helpful, talked me through how to place my order. Nice lady, will be back to order again.
July 25, 2026
Excellent service no pressure felt very…
Excellent service no pressure felt very comfortable.
July 25, 2026
Satisfied with the service of the staff
July 18, 2026
Couldn't be happier with the service…
Couldn't be happier with the service that was provide by Matt today. He was very helpful and just talk to us about his own experiences with sofas, and how family's have a way of wearing them down etc. Thanks again Matt
July 25, 2026
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