Customer Services was excellent on entering the store and being greeted by Jason and Rachacn. Being shown various mattresses. Delivery by Albert and Martin was without challenges. I was called ahead... See more
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See what reviewers are saying
Review: The Most Comfortable Bed Ever! I recently purchased the Therapur 1000 bed, and I can confidently say it’s the most comfortable bed I’ve ever slept on. From the moment I lay down, I coul... See more
What made my experience great was the very high level of customer support , great patients and great understanding when feeling mentally and emotionally unwell due to long term stress . It was difficu... See more
Friendly staff and we were seen to straight away. Were given the technology mattress experience but weren’t pressured to buy the expensive mattresses. Staff member ordered the mattress we chose quickl... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Arena Shopping Park, N4 1ED, Haringey, United Kingdom
- 02088 009638
4.8
Excellent
141 reviews
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Excellent advice and service in Dreams…
Excellent advice and service in Dreams shop resulting in perfect bed choice. Also, those who put the bed up at my house were very efficient and polite. All in all an excellent experience.
June 3, 2023
I have brought many mattress and beds…
I have brought many mattress and beds over the years from dreams. They provide good quality mattress and beds. They provide good customer service and I have found the store staff to be very helpful and knowledgeable and friendly
April 21, 2023
Friendly and knowledgeable staff
Friendly staff and we were seen to straight away. Were given the technology mattress experience but weren’t pressured to buy the expensive mattresses. Staff member ordered the mattress we chose quickly and guided us through delivery process
March 12, 2023
Good quality and prices
March 6, 2023
fine and very comfortable.
March 4, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Dreams - Haringey
Good Afternoon Corinth,
Thank you for taking the time to leave your review.
I have been in touch with you this morning to find out what part has been damaged and to get this arranged for you.
I hope this then resolved the issue for you.
If there is anything else I can help you with please reply back to my email.
Kind Regards
Leanne
Service
I purchased bed recently. The service was excellent from the day I opened the door to the shop to delivery and assembling bed.
February 26, 2023
Welcoming and good products you have
February 18, 2023
Unprompted review
The mattress is very touching on the…
The mattress is very touching on the springs. The top foam you said is memory foam is not on the mattresses so I feel that I'm lying on the springs which has hurt my back
February 14, 2023
Reply from Dreams - Haringey
Good afternoon Joseph
I am sorry you are not getting on with your mattress. Dreams are aware that it may not always be possible to make the correct choice first time round, which is why we offer our 40 night comfort guarantee.
I have sent you an email with further details regarding how to get the mattress exchanged under this policy.
Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
well it has not arrived yet so we will…
well it has not arrived yet so we will see but service was good at the shop.Rashaan at the store in Haringey was very good.I think that was his name. Do not have order with me.apologies if wrong name.
February 6, 2023
Unprompted review
I bought the best bed ever!
I bought the best bed ever! Great price, great design and great quality! The staff was knowledgeable and attentive.
November 20, 2022
Unprompted review
I bought two beds three weeks ago
I bought two beds three weeks ago , single and double . They are very nice and comfortable beds , I really like them.Thank you so much for the fast and good delivery service .
October 20, 2022
Unprompted review
We had an excellent experience with the…
We had an excellent experience with the gentleman who was able to offer us the best product for our needs. Was able to listen. Offer the best prices available and was happy with my purchase. He was very helpful and even offered bottled water. He went the extra mile. Highly recommended.
September 5, 2022
Unprompted review
The best experience
This was the best experience for us
i highly recommend this dreams shop and they give you the best experience yet.
August 11, 2022
Unprompted review
Exactly what I expected for a mattress
Exactly what I expected for a mattress. Firm and soft in an equilibrium. Highly recommend
August 1, 2022
Unprompted review
From the moment I entered the Dreams…
From the moment I entered the Dreams shop I felt important and my needs were listened to.
I only went in for a bed and mattress but came out with everything from bedside cabinets,mattress protector to new pillow and new duvet.
I feel like a princess in my new bed and have honestly never felt so well rested .
The dreams man who talked us through everything was amazing and really brought out the cheeky side of me 😉.
I would highly recommend the haringey shop as I felt very comfortable and felt that this kind of service is hard to come by.
June 10, 2022
Unprompted review
Had my dreams beds delivered by William…
Had my dreams beds delivered by William and Steve today. I must say William and Steve took their shoes off. They were respectful as it was early in the morning.They had both beds up in no time. I will add that they cleaned up after themselves. So, thank you dreams. To William and Steve. You are the people that keeps the wheel turning. Thank you
Lorraine D
May 17, 2022
Unprompted review
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