The shop assistant who helped with the choice of mattress and bed was very helpful and knowledgeable and thankfully not pushy at all. She told us about the range of divan units and beds. She helped u... See more
Location
Switch locationUnit G1, Deepdale Retail Park, Off Blackpool Road, PR1 6QY Preston, GB
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See what reviewers are saying
Went to the Deepdale store with my wife. We are moving home very soon and know we need a new bed. Amy greeted us straight away, wasn’t pushy, and we explained our situation. She explained the range of... See more
We recently purchased an adjustable bed and mattress from the Preston store. From beginning to end the service was excellent. The delivery was seamless and all staff friendly and courteous. The pro... See more
Second bed i've purchased from dreams over the years, as always they have been fantastic, the beds feel alot more quality when walking into the show rooms than other competitors. The fact they offer 0... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit G1, Deepdale Retail Park, Off Blackpool Road, PR1 6QY, Preston, United Kingdom
- 01772 984050
4.9
Excellent
144 reviews
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Brilliant customer service at Preston
I came to the Preston store twice in the day and both times greeted and assisted by Carol. She told me it was her 8th week at the store but I think did really well in helping me choose the right mattress. I was able to lie down and try out the beds, given a pillow and a cold drink. I used the sleep match machine and then after going away to check measurements at home, I returned and placed the order for the mattress I think is best. At all times I felt the covid-safe measures and social distancing were very good.
Considering Carol hasn't been at that store long I was very impressed. My intention is to buy a king size mattress for another bedroom later this year and given the customer service I received I'll definitely be returning.
June 3, 2021
Unprompted review
Visited the Preston store yesterday and…
Visited the Preston store yesterday and bought an ottoman bed, pillows, matteress and matteress protector. Serene was lovely and very knowledgeable wasn't pushy and was really happy with her service. Was offered water and had a really good luck around the store, Serene let us know about offers and discounts and I can't wait for our new bed to arrive!
December 30, 2020
Unprompted review
Great customer service in store
Visited the Preston store on 2nd December. Serene was really helpful, she allowed us time to wander but answered any questions and informed us of products. The bed we wanted wasn’t stocked but she showed us the features on other products in store and discussed everything to make sure we made an informed purchase and reminded us of their guarantees. We have roughly a 12 week wait for the bed but we were informed fully of this and that it could be longer or shorter but we’re happy with this, and we were allowed to make a deposit only which was really helpful. We can’t wait to receive our new bed and are glad we have plenty of time to get the room all decorated and prepared.
December 3, 2020
Unprompted review
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