We are a retired couple and visited the Fareham shop to enquire about riser/recliner chairs to future proof our apartment in preparation for later years. We were served by Jane, who gave us a compreh... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My wife and I visited Eden Mobility in chesterfield to enquire about a wheelchair for my wife. We were welcomed by a pleasant young man Riley, who gave us advice for the right wheel chair to meet her... See more
Company replied
Donna was very helpful with my Mum who needed something sturdier rather than her walking stick. She spent time making sure Mum could manage the rollator even walking to the car and ensuring it fitte... See more
Company replied
Good morning I misplaced the review card otherwise I would of been on 2weeks ago. Just a casual call in to ask advice on a perching chair. I Met the lovely,friendly,bubbly personality of Rachel. I th... See more
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Company details
Written by the company
We are the largest independent mobility retailer with 47 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
16 - 20 High Street East, DN15 6UH, Scunthorpe, United Kingdom
- 01724 747477
- www.eden-mobility.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Really nice man paul wilson nothing is…
Really nice man paul wilson nothing is to much to ask he even cuts my walking stick down
June 16, 2026
Unprompted review
Reply from Eden Mobility
We’re delighted to hear that Paul took such good care of you. He’ll be really pleased to know his help and willingness to go the extra mile — even tailoring your walking stick — made such a difference to your experience.
Warm regards,
Eden Mobility
Extremely helpful staff
My dad and I went to the Chesterfield (Sheffield Road) branch. Unwittingly he initially chose the wrong device, thinking he knew what he needed.
He realised his mistake more or less straight away and went back to the store who couldn't have been any more helpful in resolving the issue. Thanks to Riley.
My advice to anyone, is to not assume and ensure you discuss your needs and have a practice in a realistic environment where the staff are only too willing to help.
June 15, 2026
Unprompted review
Reply from Eden Mobility
We’re so pleased to hear that your visit to our Chesterfield (Sheffield Road) branch turned into such a positive one. It’s completely understandable to be unsure at first, and we’re glad our team — especially Riley — was able to step in and help you find the right solution quickly and smoothly.
Warm regards,
Eden Mobility
The member of staff on shift was very…
The member of staff on shift was very helpful and welcoming. Her polite manner really made us feel at ease due to us being new customers. Would recommend 100% to anyone new to needing accessibility.
June 15, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your wonderful feedback! We’re delighted to hear that our team member made you feel welcome and at ease, especially as new customers. Providing a polite, supportive, and accessible experience is something we take great pride in.
Your recommendation truly means a lot to us, and we’re so pleased we could make your visit a positive one. We look forward to welcoming you again soon!
Warm regards,
Eden Mobility
We visited Eden Mobility on Saturday…
We visited Eden Mobility on Saturday 13th June to look at appropriate scooters for my husband. We spoke to a lovely youngish gentleman called Paul, he was extremely polite and very helpful. He clearly knew his stuff because he answered everything we asked and we asked a lot of questions. We were made to feel like not normal human beings and not invalids. Very nice guy and will be visiting for our accessories when we get the scooter he has sold us.
June 13, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for taking the time to share your experience with us! We’re delighted to hear that Paul provided such a positive and informative service during your visit. It’s great to know he was able to answer all of your questions and help you feel comfortable and respected throughout.
We truly believe in treating every customer as an individual and not just a customer, so your kind words mean a lot to us. We’ll be sure to pass on your lovely feedback to Paul.
We look forward to welcoming you back soon when you come in for your accessories, and we hope your new scooter brings your husband comfort and independence.
Warm regards,
Eden Mobility
Thank you.
Riley was very friendly, knowledgeable and helpful. He spent a lot of time with us, showing us a range of battery driven wheel chairs so that my wife could choose the most suitable for her particular needs.
June 12, 2026
Unprompted review
Reply from Eden Mobility
Riley was very friendly, knowledgeable and helpful. He spent a lot of time with us, showing us a range of battery driven wheel chairs so that my wife could choose the most suitable for her particular needs.
Warm regards,
Eden Mobility
Great experience, much better than other mobility places
Had a great experience with Sam at Rotherham branch! Relaxed environment, no pushy sales. Sam was very knowledgeable and explained the process clearly. Looking forward to trying out a mobility scooter next week!
June 13, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your kind feedback! We’re really pleased to hear you had such a great experience with Sam at our Rotherham branch. Creating a relaxed, pressure-free environment is very important to us, so it’s wonderful to know you felt comfortable and well supported.
We’ll be sure to pass your lovely comments on to Sam—he’ll be delighted to hear them. We hope you enjoy trying out the mobility scooter next week and look forward to welcoming you back soon!
Warm regards,
Eden Mobility
Amanda was very helpful and sympathetic…
Amanda was very helpful and sympathetic and gave very good advice.
June 10, 2026
Unprompted review
Reply from Eden Mobility
Thank you for your kind feedback! We’re so pleased to hear that Amanda was helpful, understanding, and able to provide you with clear and supportive advice.
We’ll be sure to pass your lovely comments on to her—it will mean a great deal. If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Warm regards,
Eden Mobility
Dawn was very helpful
Dawn was very helpful, knowledgeable, patient and kind.
June 1, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your kind feedback! We’re delighted to hear that Dawn was helpful, knowledgeable, patient, and kind throughout your experience.
We’ll be sure to pass your lovely comments on to her—it will truly mean a lot. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Warm regards,
Eden Mobility
I would just like to say how extremely…
I would just like to say how extremely satisfied I have been with Eden Mobility. They not only met my expectations but exceeded them in every department which in today's climate is very rare. Mathew White was very helpful, courteous and professional and John who delivered the Mobility scooter was very knowledgeable, friendly and again so professional. Thank you Eden for an exemplary service.
June 13, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your kind words and for taking the time to share your experience with Eden Mobility. We’re absolutely delighted to hear that we exceeded your expectations—it truly means a great deal, especially in today’s environment.
I’ll be sure to pass on your lovely feedback to Mathew and John; they will be thrilled to know their helpful, courteous, and professional service made such a positive impression.
Providing exemplary service is what we strive for, and it’s wonderful to know we delivered that for you. If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Many thanks again for your recommendation and support.
Warm regards,
Eden Mobility
Came in for a brew and left with a new…
Came in for a brew and left with a new Latics blue machine. Thanks for the happy way the transaction was conducted. Rachel was very pleasant and could sell snow to the eskimos
June 13, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for this brilliant review! We love that a quick stop for a brew turned into you heading home with your new Latics blue machine—what a great result!
It’s wonderful to hear that Rachel made the whole experience so enjoyable. We’ll be sure to pass on your kind words (and we have to agree—she does have a special talent!).
We really appreciate your support and hope you enjoy your new scooter. If you ever fancy another brew, you know where we are!
Warm regards,
Eden Mobility
Laura was great…
helpfull well presented infomation pleasureable experence very good alround happy with my purchase.
June 13, 2026
Unprompted review
Reply from Eden Mobility
Thank you for your lovely feedback! We’re so pleased to hear you found everything helpful and well presented, and that you had an enjoyable experience with us.
It’s great to know you’re happy with your purchase—that’s exactly what we strive for. If there’s anything else we can help with, please don’t hesitate to get in touch.
Many thanks again for your support!
Warm regards,
Eden Mobility
Delightful Assistant
Assistant absolutely delightful, very reassuring, and supportive (first time admitting I required walking aid!!) Her attitude made the experience so much better.
May 27, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for sharing this—it truly means a lot to us. We understand that taking that first step can feel daunting, so we’re really pleased to hear that our team member was able to make you feel supported and at ease.
We’ll be sure to pass on your kind words; she’ll be delighted to know she made such a positive difference to your experience.
Thank you again for trusting us, and please remember we’re always here if you need any further help or advice.
Warm regards,
Eden Mobility
Very positive experience.
Visited the shop in Mansfield to purchase a spare power chair battery and rain cover. As always, Paul was really kind and helpful and we were able to get what we wanted. Thanks again for all your help. Highly Recommended.
June 12, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your kind review! We’re delighted to hear that your visit to our Mansfield store went so smoothly and that Paul was, as always, able to help you find exactly what you needed.
Your continued support and recommendation mean a great deal to us. We’ll be sure to pass on your lovely feedback to Paul—he’ll be really pleased to hear it!
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Warm regards,
Eden Mobility
Gabby was extremely helpful and…
Gabby was extremely helpful and knowledgeable about the chair I was buying for my Wife.
June 12, 2026
Unprompted review
Reply from Eden Mobility
Thank you for your kind feedback! We’re so pleased to hear that Gabby was able to help you with choosing the right chair for your wife.
Her knowledge and support are something we’re very proud of, and we’ll be sure to pass on your lovely comments—she’ll be delighted to hear them.
We really appreciate your trust in us and hope your wife enjoys her new chair. If there’s anything else we can help with, please don’t hesitate to get in touch.
Warm regards,
Eden Mobility
Diane was super helpful in assisting me…
Diane was super helpful in assisting me and my partner pick a mobility scooter for my disabled neighbour, was long winded due to a payment issue with our bank card but was super patient while we sorted the issue and completed the transaction. Thanks again Diane, youve been a star!
June 12, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your lovely feedback! We’re delighted to hear that Diane was so helpful in assisting you and your partner in choosing the right mobility scooter for your neighbour.
We really appreciate your patience during the payment issue, and it’s wonderful to know that Diane’s understanding and support made the process easier for you. We’ll be sure to pass on your kind words—she’ll be thrilled to hear she made such a positive impact.
Thank you again for your kindness and for looking out for your neighbour—it truly means a lot.
Warm regards,
Eden Mobility
Sophia the store manager was on hand to…
Sophia the store manager was on hand to help me choose the equipment for my needs and set it up for me she was so very helpful
June 12, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your lovely feedback! We’re delighted to hear that Sophia was able to support you in choosing the right equipment and setting everything up to suit your needs.
Her helpful approach and dedication to making sure everything is just right are exactly what we strive for, and we’ll be sure to pass on your kind words—she’ll be thrilled to hear them.
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Warm regards,
Eden Mobility
Because Lucy and deadhead are fantastic…
Because Lucy and deadhead are fantastic dale persons the walk u through step by step
June 10, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your kind words!
Providing clear, supportive guidance is exactly what we aim for, and it’s great to know they made your experience a positive one.
We’ll be sure to pass on your lovely feedback—they’ll really appreciate it!
Warm regards,
Eden Mobility
Excellent service
Excellent service. Wendy was fantastic. Will definitely use again.
June 12, 2026
Unprompted review
Reply from Eden Mobility
Thank you for your kind feedback! We’re so pleased to hear you received excellent service and that Wendy made such a fantastic impression.
We really appreciate your support and look forward to helping you again in the future.
Warm regards,
Eden Mobility
Scooter buying
Visited Barnsley store Diana was very professional explained different scooters insurance and warranty. Very friendly and did not pressurise to buy. My son came away very happy with his purchase and would definitely recommend them.
June 11, 2026
Unprompted review
Reply from Eden Mobility
Thank you for your lovely feedback! We’re so pleased to hear that your visit to our Barnsley store was such a positive experience.
It’s great to know that Diana took the time to explain the different scooters, insurance, and warranty options clearly, and that you felt comfortable with no pressure to buy. We’re especially delighted that your son is happy with his purchase—that means everything to us!
Thank you again for your recommendation, and if we can help in any way in the future, please don’t hesitate to get in touch.
Warm regards,
Eden Mobility
Popped in to ask a question today and…
Popped in to ask a question today and Debbie was fantastic. She sourced the item I was querying, gave me a brochure and showed me the product online.
Amazing service and would definitely recommend going to this shop.
June 11, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your lovely feedback! We’re delighted to hear that Debbie was able to assist you so thoroughly and make your visit such a positive experience.
We’ll be sure to pass your kind words on to her – she’ll be thrilled! Thanks again for your recommendation, and we look forward to welcoming you back soon.
Warm regards,
Eden Mobility
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