We are a retired couple and visited the Fareham shop to enquire about riser/recliner chairs to future proof our apartment in preparation for later years. We were served by Jane, who gave us a compreh... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My wife and I visited Eden Mobility in chesterfield to enquire about a wheelchair for my wife. We were welcomed by a pleasant young man Riley, who gave us advice for the right wheel chair to meet her... See more
Company replied
Donna was very helpful with my Mum who needed something sturdier rather than her walking stick. She spent time making sure Mum could manage the rollator even walking to the car and ensuring it fitte... See more
Company replied
Good morning I misplaced the review card otherwise I would of been on 2weeks ago. Just a casual call in to ask advice on a perching chair. I Met the lovely,friendly,bubbly personality of Rachel. I th... See more
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Company details
Written by the company
We are the largest independent mobility retailer with 47 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
16 - 20 High Street East, DN15 6UH, Scunthorpe, United Kingdom
- 01724 747477
- www.eden-mobility.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Laura was great…
helpfull well presented infomation pleasureable experence very good alround happy with my purchase.
June 13, 2026
Unprompted review
Reply from Eden Mobility
Thank you for your lovely feedback! We’re so pleased to hear you found everything helpful and well presented, and that you had an enjoyable experience with us.
It’s great to know you’re happy with your purchase—that’s exactly what we strive for. If there’s anything else we can help with, please don’t hesitate to get in touch.
Many thanks again for your support!
Warm regards,
Eden Mobility
Delightful Assistant
Assistant absolutely delightful, very reassuring, and supportive (first time admitting I required walking aid!!) Her attitude made the experience so much better.
May 27, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for sharing this—it truly means a lot to us. We understand that taking that first step can feel daunting, so we’re really pleased to hear that our team member was able to make you feel supported and at ease.
We’ll be sure to pass on your kind words; she’ll be delighted to know she made such a positive difference to your experience.
Thank you again for trusting us, and please remember we’re always here if you need any further help or advice.
Warm regards,
Eden Mobility
Very positive experience.
Visited the shop in Mansfield to purchase a spare power chair battery and rain cover. As always, Paul was really kind and helpful and we were able to get what we wanted. Thanks again for all your help. Highly Recommended.
June 12, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your kind review! We’re delighted to hear that your visit to our Mansfield store went so smoothly and that Paul was, as always, able to help you find exactly what you needed.
Your continued support and recommendation mean a great deal to us. We’ll be sure to pass on your lovely feedback to Paul—he’ll be really pleased to hear it!
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Warm regards,
Eden Mobility
Gabby was extremely helpful and…
Gabby was extremely helpful and knowledgeable about the chair I was buying for my Wife.
June 12, 2026
Unprompted review
Reply from Eden Mobility
Thank you for your kind feedback! We’re so pleased to hear that Gabby was able to help you with choosing the right chair for your wife.
Her knowledge and support are something we’re very proud of, and we’ll be sure to pass on your lovely comments—she’ll be delighted to hear them.
We really appreciate your trust in us and hope your wife enjoys her new chair. If there’s anything else we can help with, please don’t hesitate to get in touch.
Warm regards,
Eden Mobility
Diane was super helpful in assisting me…
Diane was super helpful in assisting me and my partner pick a mobility scooter for my disabled neighbour, was long winded due to a payment issue with our bank card but was super patient while we sorted the issue and completed the transaction. Thanks again Diane, youve been a star!
June 12, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your lovely feedback! We’re delighted to hear that Diane was so helpful in assisting you and your partner in choosing the right mobility scooter for your neighbour.
We really appreciate your patience during the payment issue, and it’s wonderful to know that Diane’s understanding and support made the process easier for you. We’ll be sure to pass on your kind words—she’ll be thrilled to hear she made such a positive impact.
Thank you again for your kindness and for looking out for your neighbour—it truly means a lot.
Warm regards,
Eden Mobility
Sophia the store manager was on hand to…
Sophia the store manager was on hand to help me choose the equipment for my needs and set it up for me she was so very helpful
June 12, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your lovely feedback! We’re delighted to hear that Sophia was able to support you in choosing the right equipment and setting everything up to suit your needs.
Her helpful approach and dedication to making sure everything is just right are exactly what we strive for, and we’ll be sure to pass on your kind words—she’ll be thrilled to hear them.
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Warm regards,
Eden Mobility
Because Lucy and deadhead are fantastic…
Because Lucy and deadhead are fantastic dale persons the walk u through step by step
June 10, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your kind words!
Providing clear, supportive guidance is exactly what we aim for, and it’s great to know they made your experience a positive one.
We’ll be sure to pass on your lovely feedback—they’ll really appreciate it!
Warm regards,
Eden Mobility
Excellent service
Excellent service. Wendy was fantastic. Will definitely use again.
June 12, 2026
Unprompted review
Reply from Eden Mobility
Thank you for your kind feedback! We’re so pleased to hear you received excellent service and that Wendy made such a fantastic impression.
We really appreciate your support and look forward to helping you again in the future.
Warm regards,
Eden Mobility
Scooter buying
Visited Barnsley store Diana was very professional explained different scooters insurance and warranty. Very friendly and did not pressurise to buy. My son came away very happy with his purchase and would definitely recommend them.
June 11, 2026
Unprompted review
Reply from Eden Mobility
Thank you for your lovely feedback! We’re so pleased to hear that your visit to our Barnsley store was such a positive experience.
It’s great to know that Diana took the time to explain the different scooters, insurance, and warranty options clearly, and that you felt comfortable with no pressure to buy. We’re especially delighted that your son is happy with his purchase—that means everything to us!
Thank you again for your recommendation, and if we can help in any way in the future, please don’t hesitate to get in touch.
Warm regards,
Eden Mobility
Popped in to ask a question today and…
Popped in to ask a question today and Debbie was fantastic. She sourced the item I was querying, gave me a brochure and showed me the product online.
Amazing service and would definitely recommend going to this shop.
June 11, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your lovely feedback! We’re delighted to hear that Debbie was able to assist you so thoroughly and make your visit such a positive experience.
We’ll be sure to pass your kind words on to her – she’ll be thrilled! Thanks again for your recommendation, and we look forward to welcoming you back soon.
Warm regards,
Eden Mobility
Fantastic service. Highly recommended
I went into Eden Mobility, Mansfield, with my mother in law and husband. We were looking for powered wheelchairs for myself and mum in law. We were acknowledged by the lovely Paul Wilson,as he was busy, and looked around waiting to be served. When he was free he gave us his full attention. He was very understanding of our needs and gave us as much time as we needed, he even went past his home time! Hope he didn't get in trouble with Mrs Wilson. We have been into the shop a couple of times previously and always got a very professional approach from him.
We came away extremely happy with our purchases and would definitely recommend Eden to anyone.
May 30, 2026
Unprompted review
Reply from Eden Mobility
We’re delighted to hear about your positive experience at our Mansfield store. Paul will be thrilled to know that his support, patience, and dedication made such a difference to you and your mother-in-law. He truly takes pride in making sure every customer feels comfortable and confident in their choices—going the extra mile is just part of what he does!
It’s wonderful to hear that you’ve consistently received a high level of service on each visit, and we’re so pleased you’re both happy with your powered wheelchairs.
Thank you again for your kind words and recommendation—it really does mean a lot to the whole team. If there’s ever anything more we can help with, please don’t hesitate to get in touch.
With best wishes,
The Eden Mobility Team
Brilliant staff
Went into the wakefield store with my father in law to get a mobility scooter for him and he looked at a couple of scooters he liked he couldn't get one but this morning someone from head office rang me and asked if they could pass his details to another company which he said thats fine with in 10 mins he had the phone call and a scooter wendy and donna lovely people highly recommened
June 9, 2026
Unprompted review
Reply from Eden Mobility
Thank you for your wonderful review!
We’re so pleased to hear about your experience with our Wakefield store and the support you received from Wendy and Donna—they’ll be delighted to hear your kind words.
We always aim to go the extra mile for our customers, so it’s fantastic to know that our team and head office were able to work quickly together to help your father-in-law find the right mobility scooter through one of our partners.
Thank you for your recommendation, it truly means a lot to us. If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
Best wishes,
The Eden Mobility Team
Great staff
I popped in today to have a look at the mobility scooters and ask for some advice. The lady was so helpful and knowledgeable.
June 10, 2026
Unprompted review
Reply from Eden Mobility
Thank you for your lovely feedback!
We’re so pleased to hear that you had a positive experience when visiting us. Our team takes great pride in offering helpful, knowledgeable advice, so it’s wonderful to know you felt supported while exploring your options.
If you have any further questions or need any assistance in the future, we’ll be more than happy to help.
Best wishes,
The Eden Mobility Team
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I would like to leave a very special thank you to Gemma Hewick at Eden Mobility.
Over the past few weeks, my family have been dealing with a very stressful situation involving damage to my wife’s mobility scooter during a holiday. In order to resolve the matter, we urgently needed a repair invoice from Eden Mobility.
Unfortunately, technical issues meant the invoice was not coming through correctly. Many people would have simply sent one email and left it at that. Gemma did the opposite.
She continued trying to help, responded to emails, checked the issue, involved IT when necessary, and kept working on it until she successfully got the invoice through to us. She understood that there was a deadline involved and that we were trying to resolve a difficult situation before a member of the Jet2 team who had been helping us went on leave.
What stood out most was not just her professionalism, but her kindness. At no point did she make us feel like a nuisance. She treated us with patience, respect and genuine care, even though the problem was largely a technical one outside of her control.
Thanks to Gemma’s persistence, Jet2 accepted the invoice and agreed to reimburse the repair costs in full. What may have seemed like a simple document to some people made a huge difference to our family.
Customer service is often judged by how people behave when things are easy. Character is shown when things become difficult. Gemma showed patience, professionalism and determination throughout, and I genuinely believe she went above and beyond what most people would have done.
As a husband, father of six and full-time carer, I know how important it is to acknowledge people who make a positive difference in the lives of others. Gemma did exactly that for us.
Thank you, Gemma. Your help, persistence and kindness will not be forgotten, and both myself and my wife Nancy are extremely grateful.
Patrick Ward
June 9, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for taking the time to share such a detailed and heartfelt review.
We are truly sorry to hear about the difficulties you and your family experienced with your wife’s mobility scooter during your holiday, but we are incredibly pleased that Gemma was able to support you through what was clearly a stressful situation.
Your kind words about Gemma mean a great deal to us. We pride ourselves on providing not only efficient service but also genuine care and understanding, and it is wonderful to hear that Gemma demonstrated this so clearly. We will be sure to pass on your feedback to her and ensure she receives the recognition she very much deserves.
It’s especially rewarding to know that her persistence made such a meaningful difference and helped bring about a positive outcome for your family. Stories like yours are exactly why we strive to go above and beyond for our customers.
On behalf of everyone at Eden Mobility, thank you again for your kind words. We wish you and Nancy all the very best, and please do not hesitate to reach out if we can assist you in the future.
Warm regards,
Eden Mobility
Stairlift broken down …
I reported my stairlift problems on Monday 8 June, they came this morning first thing and repaired it ,that's what I call a brilliant service, I can hardly walk because of my heart conditions and other problems, I really relay on my stairlift, so to get it done so quickly was marvellous, thanks again,the workman was very informative and explained what caused the problem, Christine broughan
June 9, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for taking the time to share your experience with us.
We’re delighted to hear that your stairlift was repaired so quickly and that our engineer was able to get everything back up and running for you. We completely understand how important your stairlift is to your day-to-day life, and we’re so pleased we could resolve the issue promptly for you.
It’s also wonderful to know that our engineer kept you fully informed and explained everything clearly—this is exactly the level of service we aim to provide.
Your kind words truly mean a lot to us, and we’re grateful for your trust in our team.
If you ever need any further assistance, please don’t hesitate to get in touch.
Warm regards,
Eden Mobility
My parts for my electric wheelchair…
My parts for my electric wheelchair final on there way again thank you Anna and Jo your the best and I highly recommend them as a service provider
June 9, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your kind feedback!
We’re delighted to hear that your wheelchair parts are finally on their way and that Anna and Jo were able to assist you throughout the process. Your recommendation means a great deal to us, and we’re proud to have team members who go the extra mile to support our customers.
Warm regards,
Eden Mobility
We have been to the branch today
We have been to the branch today, and the staff were helpful and friendly, Carol and Phoebe, they helped mum and advised on what she might nee, and no rush or pressure they were compassionate towards us as a family, as we have just lost our dad 3 weeks ago.
June 8, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your review. It really means a lot to us and we truly appreciate you taking the time to share your experience.
Warm regards,
Eden Mobility
Power chair Very helpful and made 90 year old dad…
Very helpful and made 90 year old dad and myself very welcome calming dad and making him very comfortable, assistant Andrew did all he could to fine the best deal he could and make sure everything suited dads needs.
Thank you.
June 5, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your review. It really means a lot to us and we truly appreciate you taking the time to share your experience.
Warm regards,
Eden Mobility
All the staff are amazing
All the staff are amazing, no matter what query we get exactly the information we need, explained in a way that's simple to understand. Steph and Laura have been absolutely fantastic over several years of us being customers.
June 8, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your review. It really means a lot to us and we truly appreciate you taking the time to share your experience.
Warm regards,
Eden Mobility
Lovely lady, great service
Popped into the store this morning with my mum to purchase a key for a disabled toilet.
Was served by a lady called Jodie she is extremely friendly and helpful she went above and beyond for my mum even adjusting her current walking stick as it was to high this was not the service we expected it was better by miles.
Thank you Jodie my mum will need to start looking at her options soon and we will be back to visit you.
I also want to point out the fact that the store is very welcoming, extremely clean and smells nice.
Eden mobility thank you
June 8, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your review. It really means a lot to us and we truly appreciate you taking the time to share your experience.
Warm regards,
Eden Mobility
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