We are a retired couple and visited the Fareham shop to enquire about riser/recliner chairs to future proof our apartment in preparation for later years. We were served by Jane, who gave us a compreh... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good morning I misplaced the review card otherwise I would of been on 2weeks ago. Just a casual call in to ask advice on a perching chair. I Met the lovely,friendly,bubbly personality of Rachel. I th... See more
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What absolute pleasure it was to visit this store today . From the moment we walked towards the door we were greeted by smiling faces of the ladies Emily and Elaine. Nothing was too much effort from a... See more
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My dad and I went to the Chesterfield (Sheffield Road) branch. Unwittingly he initially chose the wrong device, thinking he knew what he needed. He realised his mistake more or less straight aw... See more
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Company details
Written by the company
We are the largest independent mobility retailer with 47 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
16 - 20 High Street East, DN15 6UH, Scunthorpe, United Kingdom
- 01724 747477
- www.eden-mobility.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shantel is the heart and soul of Eden…
Shantel is the heart and soul of Eden Mobility in Leicester. Her warmth and friendliness are matched only by her empathy and product knowledge. I trust her judgement completely. I’m so glad she’s back. I feel confident recommending people who come to our arthritis charity for support to go there again.
June 10, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your kind words and continued support—it truly means a lot. Shantel really is an invaluable part of our Leicester team, and we’re delighted to hear how much her warmth, empathy, and expertise have meant to you. We’re equally pleased to have her back where she belongs!
Your trust in recommending us to those supported by your arthritis charity is incredibly appreciated, and we’re honoured to be part of that journey in helping people find the right support and solutions.
We’ll be sure to pass your lovely feedback on to Shantel—she’ll be thrilled to hear it.
Warm regards,
Eden Mobility
Rachel has been very helpful
Rachel has been very helpful. I was looking for a walking stick and found one that was right for me Brilliant 👍
June 17, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your lovely feedback! We’re really pleased to hear that Rachel was able to help you find the perfect walking stick. She’ll be delighted to know she made your visit such a positive experience.
We hope your new walking stick serves you well, and if you ever need anything else, we’re always here to help!
Warm regards,
Eden Mobility
Steph was really helpful and showed us…
Steph was really helpful and showed us all the options available. Would definitely recommend shopping here.
June 17, 2026
Unprompted review
Reply from Eden Mobility
Thank you for your kind feedback! We’re so pleased to hear that Steph was able to help you explore all the options and make your experience a positive one.
Your recommendation means a lot to us, and we really appreciate you taking the time to share it. We’ll be sure to pass on your lovely comments to Steph!
Warm regards,
Eden Mobility
Really friendly
Really friendly, knowledgeable staff. Steph made us feel very relaxed whilst we contemplated our purchase
June 17, 2026
Unprompted review
Reply from Eden Mobility
Thank you for your lovely feedback! We’re so pleased to hear that you found our team friendly and knowledgeable, and that Steph helped you feel relaxed while considering your purchase.
Creating a comfortable, no-pressure environment is really important to us, so it’s great to know Steph made such a positive impression. We’ll be sure to pass your kind words on to her!
Warm regards,
Eden Mobility
Michelle was helpful
Michelle was really helpful with an issue I was having with a mobility scooter. Very pleased with the outcome. Great service.
June 1, 2026
Unprompted review
Reply from Eden Mobility
Thank you for your kind feedback! We’re so pleased to hear that Michelle was able to help resolve the issue with your mobility scooter and that you were happy with the outcome.
Providing great service is very important to us, so it’s wonderful to know we met your expectations. We’ll be sure to pass your lovely comments on to Michelle!
Warm regards,
Eden Mobility
Reply from Eden Mobility
Thank you for your kind feedback! We’re so pleased to hear that Rachel provided such polite and helpful service during your visit.
Your lovely comments mean a lot to us, and we’ll be sure to pass them on to Rachel—she’ll be delighted to hear them!
Warm regards,
Eden Mobility
Me and my mam came by the shop today to…
Me and my mam came by the shop today to talk about what scooter she was thinking about getting.we were met with a lady called Dawn who was amazing! We honestly had a really fun time! She talked my mam through what scooters would be best for her and different finance options aswell. She even took one of the scooters out for a spin and loved every second. Such a great shop with a great range of products and amazing staff. We want to wish Dawn the best birthday ever and thank her so much for our experience at the shop!💕
June 16, 2026
Unprompted review
Reply from Eden Mobility
We’re so pleased to hear that you and your mam had such a positive and enjoyable experience in the shop. Dawn will be absolutely delighted to read your kind words — she’s a real credit to the team and always goes the extra mile to make sure customers feel comfortable, informed, and even have a bit of fun along the way!
Warm regards,
Eden Mobility
The lady in the shop today on Tuesday…
The lady in the shop today on Tuesday 16th June 2026 was very helpful and explained everything to me and my dad so everything makes sense to everyone I will recommend this shop in Northampton to anyone who is looking to buy or rent a scooter or something they offer
June 16, 2026
Unprompted review
Reply from Eden Mobility
We’re really pleased to hear that you and your dad had such a positive experience with us. It’s great to know that everything was explained clearly and that you felt confident in the information provided — that’s exactly what we aim for.
Warm regardds,
Eden Mobility
Really nice man paul wilson nothing is…
Really nice man paul wilson nothing is to much to ask he even cuts my walking stick down
June 16, 2026
Unprompted review
Reply from Eden Mobility
We’re delighted to hear that Paul took such good care of you. He’ll be really pleased to know his help and willingness to go the extra mile — even tailoring your walking stick — made such a difference to your experience.
Warm regards,
Eden Mobility
Extremely helpful staff
My dad and I went to the Chesterfield (Sheffield Road) branch. Unwittingly he initially chose the wrong device, thinking he knew what he needed.
He realised his mistake more or less straight away and went back to the store who couldn't have been any more helpful in resolving the issue. Thanks to Riley.
My advice to anyone, is to not assume and ensure you discuss your needs and have a practice in a realistic environment where the staff are only too willing to help.
June 15, 2026
Unprompted review
Reply from Eden Mobility
We’re so pleased to hear that your visit to our Chesterfield (Sheffield Road) branch turned into such a positive one. It’s completely understandable to be unsure at first, and we’re glad our team — especially Riley — was able to step in and help you find the right solution quickly and smoothly.
Warm regards,
Eden Mobility
The member of staff on shift was very…
The member of staff on shift was very helpful and welcoming. Her polite manner really made us feel at ease due to us being new customers. Would recommend 100% to anyone new to needing accessibility.
June 15, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your wonderful feedback! We’re delighted to hear that our team member made you feel welcome and at ease, especially as new customers. Providing a polite, supportive, and accessible experience is something we take great pride in.
Your recommendation truly means a lot to us, and we’re so pleased we could make your visit a positive one. We look forward to welcoming you again soon!
Warm regards,
Eden Mobility
We visited Eden Mobility on Saturday…
We visited Eden Mobility on Saturday 13th June to look at appropriate scooters for my husband. We spoke to a lovely youngish gentleman called Paul, he was extremely polite and very helpful. He clearly knew his stuff because he answered everything we asked and we asked a lot of questions. We were made to feel like not normal human beings and not invalids. Very nice guy and will be visiting for our accessories when we get the scooter he has sold us.
June 13, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for taking the time to share your experience with us! We’re delighted to hear that Paul provided such a positive and informative service during your visit. It’s great to know he was able to answer all of your questions and help you feel comfortable and respected throughout.
We truly believe in treating every customer as an individual and not just a customer, so your kind words mean a lot to us. We’ll be sure to pass on your lovely feedback to Paul.
We look forward to welcoming you back soon when you come in for your accessories, and we hope your new scooter brings your husband comfort and independence.
Warm regards,
Eden Mobility
Thank you.
Riley was very friendly, knowledgeable and helpful. He spent a lot of time with us, showing us a range of battery driven wheel chairs so that my wife could choose the most suitable for her particular needs.
June 12, 2026
Unprompted review
Reply from Eden Mobility
Riley was very friendly, knowledgeable and helpful. He spent a lot of time with us, showing us a range of battery driven wheel chairs so that my wife could choose the most suitable for her particular needs.
Warm regards,
Eden Mobility
Great experience, much better than other mobility places
Had a great experience with Sam at Rotherham branch! Relaxed environment, no pushy sales. Sam was very knowledgeable and explained the process clearly. Looking forward to trying out a mobility scooter next week!
June 13, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your kind feedback! We’re really pleased to hear you had such a great experience with Sam at our Rotherham branch. Creating a relaxed, pressure-free environment is very important to us, so it’s wonderful to know you felt comfortable and well supported.
We’ll be sure to pass your lovely comments on to Sam—he’ll be delighted to hear them. We hope you enjoy trying out the mobility scooter next week and look forward to welcoming you back soon!
Warm regards,
Eden Mobility
Amanda was very helpful and sympathetic…
Amanda was very helpful and sympathetic and gave very good advice.
June 10, 2026
Unprompted review
Reply from Eden Mobility
Thank you for your kind feedback! We’re so pleased to hear that Amanda was helpful, understanding, and able to provide you with clear and supportive advice.
We’ll be sure to pass your lovely comments on to her—it will mean a great deal. If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Warm regards,
Eden Mobility
Dawn was very helpful
Dawn was very helpful, knowledgeable, patient and kind.
June 1, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your kind feedback! We’re delighted to hear that Dawn was helpful, knowledgeable, patient, and kind throughout your experience.
We’ll be sure to pass your lovely comments on to her—it will truly mean a lot. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Warm regards,
Eden Mobility
I would just like to say how extremely…
I would just like to say how extremely satisfied I have been with Eden Mobility. They not only met my expectations but exceeded them in every department which in today's climate is very rare. Mathew White was very helpful, courteous and professional and John who delivered the Mobility scooter was very knowledgeable, friendly and again so professional. Thank you Eden for an exemplary service.
June 13, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your kind words and for taking the time to share your experience with Eden Mobility. We’re absolutely delighted to hear that we exceeded your expectations—it truly means a great deal, especially in today’s environment.
I’ll be sure to pass on your lovely feedback to Mathew and John; they will be thrilled to know their helpful, courteous, and professional service made such a positive impression.
Providing exemplary service is what we strive for, and it’s wonderful to know we delivered that for you. If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Many thanks again for your recommendation and support.
Warm regards,
Eden Mobility
Came in for a brew and left with a new…
Came in for a brew and left with a new Latics blue machine. Thanks for the happy way the transaction was conducted. Rachel was very pleasant and could sell snow to the eskimos
June 13, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for this brilliant review! We love that a quick stop for a brew turned into you heading home with your new Latics blue machine—what a great result!
It’s wonderful to hear that Rachel made the whole experience so enjoyable. We’ll be sure to pass on your kind words (and we have to agree—she does have a special talent!).
We really appreciate your support and hope you enjoy your new scooter. If you ever fancy another brew, you know where we are!
Warm regards,
Eden Mobility
Laura was great…
helpfull well presented infomation pleasureable experence very good alround happy with my purchase.
June 13, 2026
Unprompted review
Reply from Eden Mobility
Thank you for your lovely feedback! We’re so pleased to hear you found everything helpful and well presented, and that you had an enjoyable experience with us.
It’s great to know you’re happy with your purchase—that’s exactly what we strive for. If there’s anything else we can help with, please don’t hesitate to get in touch.
Many thanks again for your support!
Warm regards,
Eden Mobility
Delightful Assistant
Assistant absolutely delightful, very reassuring, and supportive (first time admitting I required walking aid!!) Her attitude made the experience so much better.
May 27, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for sharing this—it truly means a lot to us. We understand that taking that first step can feel daunting, so we’re really pleased to hear that our team member was able to make you feel supported and at ease.
We’ll be sure to pass on your kind words; she’ll be delighted to know she made such a positive difference to your experience.
Thank you again for trusting us, and please remember we’re always here if you need any further help or advice.
Warm regards,
Eden Mobility
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