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Eden Mobility Reviews 

2,651
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,425 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive product knowledge, making interactions pleasant and informative. Many people highlight the outstanding customer service, noting that employees go above and beyond to ensure satisfaction and provide tailored advice. The overall service is frequently described as excellent, with consumers appreciating the welcoming atmosphere and the ease of their purchasing journey. However, some customers also noted issues with communication, mentioning unanswered phone calls and emails, which led to frustration and delays in resolving problems. A few other people also felt that the delivery service was inadequate, citing instances where heavy items were not brought into the house.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, extensive... See more

Product

Clients share positive opinions on product, often highlighting the helpfulness and knowledge of staff in... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, amazing, and 5-star.... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting staff as helpful,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the helpfulness and knowledge... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are a retired couple and visited the Fareham shop to enquire about riser/recliner chairs to future proof our apartment in preparation for later years. We were served by Jane, who gave us a compreh... See more

Company replied

Rated 5 out of 5 stars

Good morning I misplaced the review card otherwise I would of been on 2weeks ago. Just a casual call in to ask advice on a perching chair. I Met the lovely,friendly,bubbly personality of Rachel. I th... See more

Company replied

Rated 5 out of 5 stars

What absolute pleasure it was to visit this store today . From the moment we walked towards the door we were greeted by smiling faces of the ladies Emily and Elaine. Nothing was too much effort from a... See more

Company replied

Rated 5 out of 5 stars

My dad and I went to the Chesterfield (Sheffield Road) branch. Unwittingly he initially chose the wrong device, thinking he knew what he needed. He realised his mistake more or less straight aw... See more

Company replied


Company details

  1. Mobility Equipment Supplier

Written by the company

We are the largest independent mobility retailer with 47 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.


Contact info


4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,651)

1,386 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service by Amo And Rachel

Fantastic service by Amo And Rachel
On Amo first day she amazing.

June 22, 2026
Unprompted review
Eden Mobility logo

Reply from Eden Mobility

Thank you so much for taking the time to leave us a Trustpilot review. Your feedback really means a lot to us, and we truly appreciate your support. We’re delighted to hear about your experience and look forward to serving you again in the future.
Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Top supplier of mobility equipment Chesterfield

I would like to leave a five-star review for Riley at Eden Mobility Chesterfield.I recently visited the store to purchase a rise and recline chair for my 88-year-old mother, and Riley provided truly excellent customer service. From the moment we walked in, they welcomed us with genuine warmth and immediately put my mother at ease.Riley was incredibly patient, kind, and respectful throughout the entire process. They took the time to listen to my mother's specific needs, carefully explaining how different chairs worked without ever making us feel rushed or pressured. Riley's extensive product knowledge helped us find the absolute perfect chair to ensure my mother's comfort and independence.It is rare to find such compassionate and professional service. Riley is a fantastic asset to Eden Mobility, and we are incredibly grateful for all their help. I highly recommend visiting this store and asking for Riley if you want top-tier customer care

June 19, 2026
Unprompted review
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Reply from Eden Mobility

Thank you so much for taking the time to leave us a Trustpilot review. Your feedback really means a lot to us, and we truly appreciate your support. We’re delighted to hear about your experience and look forward to serving you again in the future.
Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Excellent service and friendly staff

Excellent service and friendly staff

June 20, 2026
Unprompted review
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Reply from Eden Mobility

Thank you so much for taking the time to leave us a Trustpilot review. Your feedback really means a lot to us, and we truly appreciate your support. We’re delighted to hear about your experience and look forward to serving you again in the future.
Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Fantastic service all round lovely…

Fantastic service all round lovely scooter and got to applaud the after sales service from the shop at Scarborough and Jason who came out to sort what I thought to be a bug, but was a safety feature and all round 5 star service thankyou Eden.

June 20, 2026
Unprompted review
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Reply from Eden Mobility

Thank you so much for taking the time to leave us a review. We really appreciate your feedback and are delighted to hear about your experience. Your support means a lot to us, and we look forward to welcoming you again soon.
Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Very helpful staff and professional

Jodie was so professional and helpful to my mother who was buying a rollator.
She listened to my mother of what she wanted, and Jodie delivered on all accounts.
Brilliant and respectful and very professional.
Jodie is an asset to your company.

June 19, 2026
Unprompted review
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Reply from Eden Mobility

Thank you so much for taking the time to leave us a review. We really appreciate your feedback and are delighted to hear about your experience. Your support means a lot to us, and we look forward to welcoming you again soon.
Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Barnsley store

Barnsley store - Sam was so helpful and kind couldn’t have helped more than she did great knowledge of products that are available would highly recommend

June 19, 2026
Unprompted review
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Reply from Eden Mobility

Thank you so much for your lovely review — it really means a lot to us! We’re so grateful you took the time to share your experience.

Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Sarah was fantastic

Sarah was an absolute dream when I popped into to inquire about the best mobility aid for my Nan. She was very knowledgeable about the different scooters and trolleys that were available and which would best fit my nans needs. She was just an all round lovely woman to talk to.

June 19, 2026
Unprompted review
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Reply from Eden Mobility

Thank you so much for your lovely review — it really means a lot to us! We’re so grateful you took the time to share your experience.

Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Sarah as been very helpful when I have…

Sarah as been very helpful when my mum called in the shop about her walker that she's get from there and asked Sarah to take a look at it for her she was very kind and helpful as well and that she always happy to help you if you have any questions to ask her.

June 19, 2026
Unprompted review
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Reply from Eden Mobility

Thank you so much for your lovely review — it really means a lot to us! We’re so grateful you took the time to share your experience.

Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Really helpful at Eden in Oldham lucie…

Really helpful at Eden in Oldham lucie and Rachel are really smily and pleasant

June 19, 2026
Unprompted review
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Reply from Eden Mobility

Thank you so much for your lovely review — it really means a lot to us! We’re so grateful you took the time to share your experience.

Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Ryan was absolutely brilliant

Ryan was absolutely brilliant, very polite,listened to what we were looking for. He explained about refurbished and brand new including insurance. Told us about the offers that was on,one being the sale plus free insurance for a month. Let me use the mobility scooter outside. I would definitely recommend this shop and to see Ryan. If I need anything else I will definitely be going back.

June 19, 2026
Unprompted review
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Reply from Eden Mobility

Thank you so much for your lovely review — it really means a lot to us! We’re so grateful you took the time to share your experience.

Warm regards,
Eden Mobility

Rated 5 out of 5 stars

My mother had a first class experience…

My mother had a first class experience in the derby branch today, Sophia ( store manager) showed my mum 4 different walkers with seats, explaining the difference between the four, it was a very relaxed experience and would be happy to recommend, we were just popping in to view them but ended up buying one, thank you so much for your help.

June 19, 2026
Unprompted review
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Reply from Eden Mobility

Thank you so much for your lovely review — it really means a lot to us! We’re so grateful you took the time to share your experience.

Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Excellent Service

Me and my mum visited the shop in Oldham and was served by Rachael and she went above and beyond to help sort my mums service out for her electric wheelchair.
Every-time we visit the shop Lucy and Rachael are very friendly, helpful and professional. I would recommend this shop to anyone.

June 19, 2026
Unprompted review
Eden Mobility logo

Reply from Eden Mobility

Thank you so much for your lovely review — it really means a lot to us! We’re so grateful you took the time to share your experience.

Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Excellent service from Wendy very…

Excellent service from Wendy very informative made process very easy for my mum would recommend.

June 19, 2026
Unprompted review
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Reply from Eden Mobility

Thank you so much for your lovely review — it really means a lot to us! We’re so grateful you took the time to share your experience.

Warm regards,
Eden Mobility

Rated 5 out of 5 stars

The lady was very understanding and…

The lady was very understanding and solved the problem I had

June 18, 2026
Unprompted review
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Reply from Eden Mobility

Thank you so much for your lovely review — it really means a lot to us! We’re so grateful you took the time to share your experience.

Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Rachel was absolutely brilliant

Rachel was absolutely brilliant with me and my dad! The service was absolutely amazing as well! Free brew in the morning as well! Absolutely brilliant, would recommend to absolutely everyone who asks.

June 19, 2026
Unprompted review
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Reply from Eden Mobility

Thank you so much for your lovely review — it really means a lot to us! We’re so grateful you took the time to share your experience.

Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Rachel the star.

Having recently visited the Oldham store we can highly recommend Rachel, she is very polite and knowledgeable about the products in store. If you are after anything to do with mobility pop in store and see her. 5 ⭐⭐⭐⭐⭐ from us.

June 12, 2026
Unprompted review
Eden Mobility logo

Reply from Eden Mobility

Thank you so much for your lovely review — it really means a lot to us! We’re so grateful you took the time to share your experience.

Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Sarah helped me today with picking a…

Sarah helped me today with picking a chair for my mum, she was helpful & knowledgeable about the products
Im sure my mum will be happy with her new chair. Thanks again Sarah

June 18, 2026
Unprompted review
Eden Mobility logo

Reply from Eden Mobility

Thank you so much for your lovely review — it really means a lot to us! We’re so grateful you took the time to share your experience.

Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Great help

I come in today for a chair for my mother in law, Sarah was very knowledgeable & helped me find the right one for her.

June 18, 2026
Unprompted review
Eden Mobility logo

Reply from Eden Mobility

Thank you for your lovely feedback! We’re so pleased to hear that Sarah was able to help you find the right chair for your mother-in-law and that you found her knowledge helpful.
We really appreciate you taking the time to share your experience and hope to see you again in the future.
Warm regards,
Eden Mobility

Rated 5 out of 5 stars

I went in to the store and Patrick…

I went in to the store and Patrick helped me with a wheelchair for my grandad. He was very helpful and worked within my budget. Would recommend.

May 18, 2026
Unprompted review
Eden Mobility logo

Reply from Eden Mobility

Thank you so much for your kind feedback! We’re delighted to hear that Patrick was able to assist you in finding the right wheelchair for your grandad while keeping within your budget. We’ll be sure to pass on your lovely comments to him.
Warm regards,
Eden Mobility

Rated 5 out of 5 stars

I’ve been into Bootle Eden a few times

I’ve been into Bootle Eden a few times, looking at products for the family, Patrick always offers his help and advice. Highly recommend them.

June 17, 2026
Unprompted review
Eden Mobility logo

Reply from Eden Mobility

Thank you for your kind words! We’re so pleased to hear that Patrick has consistently been helpful and provided valuable advice during your visits to Bootle Eden.
We really appreciate your recommendation and look forward to welcoming you back again soon.
Warm regards,
Eden Mobility

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