We are a retired couple and visited the Fareham shop to enquire about riser/recliner chairs to future proof our apartment in preparation for later years. We were served by Jane, who gave us a compreh... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good morning I misplaced the review card otherwise I would of been on 2weeks ago. Just a casual call in to ask advice on a perching chair. I Met the lovely,friendly,bubbly personality of Rachel. I th... See more
Company replied
What absolute pleasure it was to visit this store today . From the moment we walked towards the door we were greeted by smiling faces of the ladies Emily and Elaine. Nothing was too much effort from a... See more
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My dad and I went to the Chesterfield (Sheffield Road) branch. Unwittingly he initially chose the wrong device, thinking he knew what he needed. He realised his mistake more or less straight aw... See more
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Company details
Written by the company
We are the largest independent mobility retailer with 47 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
16 - 20 High Street East, DN15 6UH, Scunthorpe, United Kingdom
- 01724 747477
- www.eden-mobility.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Patrick and his assistant offered great service and practical advice
July 3, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your lovely review. We're delighted to hear about your positive experience with Eden Mobility.
Reviews like yours mean a great deal to us and our staff, who work hard every day to provide the best possible service and support. Your kind words will be shared with the team and are truly appreciated.
Thank you for choosing Eden Mobility. We look forward to helping you again in the future.
Best wishes,
The Eden Mobility Team
Fantastic service by Amo and Rachel
Fantastic service by Amo and Rachel
July 3, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your lovely review. We're delighted to hear about your positive experience with Eden Mobility.
Reviews like yours mean a great deal to us and our staff, who work hard every day to provide the best possible service and support. Your kind words will be shared with the team and are truly appreciated.
Thank you for choosing Eden Mobility. We look forward to helping you again in the future.
Best wishes,
The Eden Mobility Team
Both me and my mum visited here on…
Both me and my mum visited here on Wednesday, 2nd June, she was looking for a electric wheelchair, the assistant Liz was very helpful, not pushy, letting mum take her time to decide, putting mum at ease, mum eventually bought a electric wheelchair, she was very happy with it, Liz was very nice to mum, general chit chat, overall a good experience
July 1, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your lovely review. We're delighted to hear about your positive experience with Eden Mobility.
Reviews like yours mean a great deal to us and our staff, who work hard every day to provide the best possible service and support. Your kind words will be shared with the team and are truly appreciated.
Thank you for choosing Eden Mobility. We look forward to helping you again in the future.
Best wishes,
The Eden Mobility Team
Went into eden a spoke wt a lovely lad…
Went into eden a spoke wt a lovely lad called riley he went through all my options of scooters and how thay worked ect... he md me feel so at ease when mkin my decision and went above n beyond to mk my experience pleasant as i struggle wt that kinda thing well done Riley and ty samantha fennell i am now paired wt the most beautiful comfortable scooter which helps my life getting around thay much easier
June 17, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your lovely review. We're delighted to hear about your positive experience with Eden Mobility.
Reviews like yours mean a great deal to us and our staff, who work hard every day to provide the best possible service and support. Your kind words will be shared with the team and are truly appreciated.
Thank you for choosing Eden Mobility. We look forward to helping you again in the future.
Best wishes,
The Eden Mobility Team
Called in the Bolton shop as a…
Called in the Bolton shop as a returning customer. Wanted to buy beds that I had previously enquired about. Since the enquiry last week the price had increased but Gina and Eden agreed to honour the previous price. Gina was an absolute pleasure to deal with and would definitely use the Bolton store and buy from Gina again.
July 3, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your lovely review. We're delighted to hear about your positive experience with Eden Mobility.
Reviews like yours mean a great deal to us and our staff, who work hard every day to provide the best possible service and support. Your kind words will be shared with the team and are truly appreciated.
Thank you for choosing Eden Mobility. We look forward to helping you again in the future.
Best wishes,
The Eden Mobility Team
went to buy a new bag for back of my…
went to buy a new bag for back of my scooter paul wilson was very good with me and fitted my new bag on the back of my scooter for me they have always treated me with kindness so will deff go again
July 2, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your lovely review. We're delighted to hear about your positive experience with Eden Mobility.
Reviews like yours mean a great deal to us and our staff, who work hard every day to provide the best possible service and support. Your kind words will be shared with the team and are truly appreciated.
Thank you for choosing Eden Mobility. We look forward to helping you again in the future.
Best wishes,
The Eden Mobility Team
I believed my mother couldn’t have a…
I believed my mother couldn’t have a stair lift because of info I was given off another company, Georgina let me know that Eden mobility tailor equity
July 2, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your lovely review. We're delighted to hear about your positive experience with Eden Mobility.
Reviews like yours mean a great deal to us and our staff, who work hard every day to provide the best possible service and support. Your kind words will be shared with the team and are truly appreciated.
Thank you for choosing Eden Mobility. We look forward to helping you again in the future.
Best wishes,
The Eden Mobility Team
Happy shopping.
Keith was informative & helpful. He took the time to discuss & assess what products would best suit my needs. Will continue to shop there because of great customer service.
July 2, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your lovely review. We're delighted to hear about your positive experience with Eden Mobility.
Reviews like yours mean a great deal to us and our staff, who work hard every day to provide the best possible service and support. Your kind words will be shared with the team and are truly appreciated.
Thank you for choosing Eden Mobility. We look forward to helping you again in the future.
Best wishes,
The Eden Mobility Team
We had the opportunity to try out all…
We had the opportunity to try out all the recliner chairs before making our selection. Everything was explained to us and we were not rushed into making our decision.
We came away extremely happy. Thanks to Camilla.
June 30, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your lovely review. We're delighted to hear about your positive experience with Eden Mobility.
Reviews like yours mean a great deal to us and our staff, who work hard every day to provide the best possible service and support. Your kind words will be shared with the team and are truly appreciated.
Thank you for choosing Eden Mobility. We look forward to helping you again in the future.
Best wishes,
The Eden Mobility Team
Visited the Eden Mobility shop in Middlesbrough
Visited the Eden Mobility shop in Middlesbrough looking for a new road scooter. Spoke to a lovely member of staff called Nick who couldn't do enough for us. We had been looking at a few scooters in different shops in the area but bought the one in Eden mainly due to the interactions with Nick, his enthusiasm for the products and his knowledge. Out of all the shops we went in to Eden had by far the best customer service and we were able to come to a deal for the scooter we wanted.
June 29, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your lovely review. We're delighted to hear about your positive experience with Eden Mobility.
Reviews like yours mean a great deal to us and our staff, who work hard every day to provide the best possible service and support. Your kind words will be shared with the team and are truly appreciated.
Thank you for choosing Eden Mobility. We look forward to helping you again in the future.
Best wishes,
The Eden Mobility Team
Shantell who works in your Leicester…
Shantell who works in your Leicester store is amazing most polite and caring person to know she is amazing on how she talks to the customers and treats them keep up Ur amazing work shantell
July 1, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your lovely review. We're delighted to hear about your positive experience with Eden Mobility.
Reviews like yours mean a great deal to us and our staff, who work hard every day to provide the best possible service and support. Your kind words will be shared with the team and are truly appreciated.
Thank you for choosing Eden Mobility. We look forward to helping you again in the future.
Best wishes,
The Eden Mobility Team
We met Paul.he is a lovely guy.very…
We met Paul.he is a lovely guy.very helpful and he's got a great sense of humour.he has arranged for us to get a viewing at home tomorrow and hopefully we will buy the scooter .I was impressed with the shop as well nice and clean and welcoming .Margaret wood
July 1, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your lovely review. We're delighted to hear about your positive experience with Eden Mobility.
Reviews like yours mean a great deal to us and our staff, who work hard every day to provide the best possible service and support. Your kind words will be shared with the team and are truly appreciated.
Thank you for choosing Eden Mobility. We look forward to helping you again in the future.
Best wishes,
The Eden Mobility Team
Sitting on a cloud again
I needed a replacement pressure relief cushion and visited Eden Mobility in Mansfield. I explained the situation to Paul Wilson in the shop. He explained all the variations of cushion available and their qualities. In the end I selected the cushion that, given his comprehensive explanation, I felt would be most suitable and so it has proved I now have my comfortable seat back again. I cannot thank him enough for his time and effort to help me with my purchase.
June 24, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your kind review—it really means a lot to us. We’re so glad you had a great experience and truly appreciate you taking the time to share it.
Warm regards,
Eden Mobility
Great service
Dawn the girl in the hartlepool store was really good . Very helpful and really friendly would definitely recommend.
June 23, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your kind review—it really means a lot to us. We’re so glad you had a great experience and truly appreciate you taking the time to share it.
Warm regards,
Eden Mobility
I was very happy with Shantel who works…
I was very happy with Shantel who works for Eden mobility. She couldn't do enough and i was very impressed and pleased to have her help.30
June 30, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your kind review—it really means a lot to us. We’re so glad you had a great experience and truly appreciate you taking the time to share it.
Warm regards,
Eden Mobility
Friendly and helpful …
We went to the one at Ripley Derbyshire to look at wheelchairs for myself because we needed to buy a lightweight one, and one that could fit in the boot of our car. We've been there before to buy a four wheeler walker so we knew Julie would be able to find me the best one to fit my needs, she was very caring and helpful I'd definitely recommend going there
June 27, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your kind review—it really means a lot to us. We’re so glad you had a great experience and truly appreciate you taking the time to share it.
Warm regards,
Eden Mobility
Shantel is amazing always very friendly…
Shantel is amazing always very friendly helpful have come to this shop many times for my service users
June 30, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your kind review—it really means a lot to us. We’re so glad you had a great experience and truly appreciate you taking the time to share it.
Warm regards,
Eden Mobility
Very happy thank you Sophia for your…
Very happy thank you Sophia for your help yesterday from Robert Hutchinson and Barry Leppard
June 29, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your kind review—it really means a lot to us. We’re so glad you had a great experience and truly appreciate you taking the time to share it.
Warm regards,
Eden Mobility
Great company and staff.
Bought my first Mobility scooter on19th June from the York shop the assistant called Amanda was very helpful and very patient with us we are both 80,scooter delivered 26th, delivery man also helpful very pleased with scooter pleased too review staff,company.would definitely recommend.
June 19, 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your kind review—it really means a lot to us. We’re so glad you had a great experience and truly appreciate you taking the time to share it.
Warm regards,
Eden Mobility
Nice people to deal with.Lucie was…
Nice people to deal with.Lucie was really helpful.
June 29, 2026
Unprompted review
Reply from Eden Mobility
Thank you for a lovely review.
Warm regards,
Eden Mobility
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