www.eframe.co.uk Reviews 

1,559
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting excellent craftsmanship and the availability of bespoke options. Many people also highlight the superb service, finding the ordering process easy with helpful staff and clear communication. Consumers frequently commend the fast and reliable delivery, appreciating the secure and protective packaging. However, some customers also noted issues with product quality, reporting instances of receiving damaged, scratched, or flimsy frames. A few other people experienced problems with order accuracy, such as receiving the wrong size or incorrect fixings, and occasional communication difficulties.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the excellent selection and the... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the... See more

Order

People report positive experiences with the ordering process, finding it easy to use and customize, even for... See more

Service

Customers consistently note positive experiences with service, often describing it as exceptional, superb,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and prompt delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Two custom size frames just over 8 inches square. I could not be more thrilled with the service, quality of the frames and supporting bits & pieces. The reproduction album covers look fantastic in the... See more

Rated 5 out of 5 stars

Had a great experience with e-frame. I ordered a frame online and was impressed to quickly receive an email flagging that the thickness I’d chosen wasn’t ideal for the size of the frame. They explaine... See more

Rated 5 out of 5 stars

So many choices!!! So please with my experience from this professional company. I received my custom made frame in raw wood so I could colour to my requirements. I’m over the moon with the outcome.... See more

Rated 5 out of 5 stars

I created some art and sent it to eframe to put on canvas and at the same time I ordered a floating frame for it. The frame was specifically cut for my canvas size, which many other companies don't of... See more


Company details

  1. Picture Frame Shop

Written by the company

eFrame.co.uk is the UK’s leading online picture frame retailer, trusted by over a million customers since 2002. We make it easy for everyone to find the perfect frame – whether you’re preserving a cherished memory, showcasing artwork, or decorating your home or office. With the largest selection of custom and standard size frames available online, we offer unbeatable value, fast delivery, and expert customer service. Our easy-to-use website allows you to design your own frame in minutes, and every frame is handcrafted in the UK with care and precision. At eFrame, we believe that great frames make great moments last a lifetime.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(1,559)

150 reviews in the last 12 months

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Rated 3 out of 5 stars

Lovely frame but didn’t hold the canvas

The frame is lovely, however the canvas that I installed fell off after 2 days. It’s a really light canvass but the sticky Velcro just didn’t have the strength. The smooth frame didn’t allow them to stick. I put all 8 on the single picture and it still fell. It also slightly damaged the painting, which my 14 year old created.

December 7, 2025
Unprompted review
Rated 5 out of 5 stars

Personalised framed photo

Really easy to place an order and customise the frame. The final product and photo were of a very high quality. There was also a live update tracker which showed when the frames were cut, fitted, etc. Which was particularly good. Arrived on time.
Just what I was looking for, thanks.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Extremely happy with eFrame

Extremely happy with eFrame! The frames I ordered were absolutely beautiful and arrived so quickly. The customer service was also unmatched. One of the acrylic fronts was damaged in the mail, I reached out for a replacement and it arrived cost free within three days. They had exactly what we needed and a lovely selection; I will definitely be going back to order more.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with the purchase.

There is a recent negative review on here saying the quality of the frame is cheap and flimsy. We just received ours and I can say the complete opposite! The frame is amazing quality and the wood is nice and thick. Very happy with the purchase. Great value for money. The delivery service they use is great as well (unlike Evri where drivers don’t even bother to deliver). Would recommend 100%.
N.B - only criticism is would be great if hooks came already attached to the back board.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

They never, ever disappoint

I have been ordering from eframe for years because they never disappoint: the frames are lovely every time, exactly what I wanted, and their quality exceptional; the prints came out beautifully done; the customer service is attentive to our needs and very proactive; the delivery and the entire process easy to keep track of. Superb service, as always! Really happy with the whole process and the framed prints; thank you! Totally recommend.

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

wow, quality frames , brilliant service

wow - thank you all for providing such superb customer service both on the phone and in production. The frames are really good quality and we are very grateful that you pulled out all the stops to meet our (very quick) collection date,
We will certainly recommend you and will use you again in the future , thanks again

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great frames

Really pleased with the service and quality of the frames. Arrived well packaged and look great on the wall

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product and service

Very easy to select and order the right sized frame, arrived carefully wrapped in the time stated, and was very accurately made - my large map (119 x 80 cm) fitted perfectly in the frame.

November 7, 2025
Unprompted review

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