www.eframe.co.uk Reviews 

1,559
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting excellent craftsmanship and the availability of bespoke options. Many people also highlight the superb service, finding the ordering process easy with helpful staff and clear communication. Consumers frequently commend the fast and reliable delivery, appreciating the secure and protective packaging. However, some customers also noted issues with product quality, reporting instances of receiving damaged, scratched, or flimsy frames. A few other people experienced problems with order accuracy, such as receiving the wrong size or incorrect fixings, and occasional communication difficulties.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the excellent selection and the... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the... See more

Order

People report positive experiences with the ordering process, finding it easy to use and customize, even for... See more

Service

Customers consistently note positive experiences with service, often describing it as exceptional, superb,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and prompt delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Two custom size frames just over 8 inches square. I could not be more thrilled with the service, quality of the frames and supporting bits & pieces. The reproduction album covers look fantastic in the... See more

Rated 5 out of 5 stars

Had a great experience with e-frame. I ordered a frame online and was impressed to quickly receive an email flagging that the thickness I’d chosen wasn’t ideal for the size of the frame. They explaine... See more

Rated 5 out of 5 stars

So many choices!!! So please with my experience from this professional company. I received my custom made frame in raw wood so I could colour to my requirements. I’m over the moon with the outcome.... See more

Rated 5 out of 5 stars

I created some art and sent it to eframe to put on canvas and at the same time I ordered a floating frame for it. The frame was specifically cut for my canvas size, which many other companies don't of... See more


Company details

  1. Picture Frame Shop

Written by the company

eFrame.co.uk is the UK’s leading online picture frame retailer, trusted by over a million customers since 2002. We make it easy for everyone to find the perfect frame – whether you’re preserving a cherished memory, showcasing artwork, or decorating your home or office. With the largest selection of custom and standard size frames available online, we offer unbeatable value, fast delivery, and expert customer service. Our easy-to-use website allows you to design your own frame in minutes, and every frame is handcrafted in the UK with care and precision. At eFrame, we believe that great frames make great moments last a lifetime.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(1,559)

150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Frame delivered quickly and was a perfect fit. The measuring process was straightforward with easy to following instructions. Will definitely use again.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Classic frame

Easy to order, accurate description and arrived promptly. The frame really enhances my friend’s artwork.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent frames

Very quick delivery on made to measure frames. Well packaged, and a great price. Thank you - we finally have our daughters’ graduation photos on the wall!

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

Large Panoramic Print

I created a panoramic photo from a series of photographs and from this I had eframe produce a large canvas print (120cm by 30cm) with a wooden frame. It was quickly made and I was informed of progress along the way. It was delivered in 4 days and I am very pleased with the result. Super packaging and excellent quality of work. This is my first order and as a keen photographer, I will be using again very soon.

October 31, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible quality

Frames arrived in a timely manner with good communication from the company, however the quality is awful. Flimsy and cheap despite the price. I’m upset I wasted my money here. I assume the ‘positive’ reviews are fake/AI generated. I have requested a refund.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect frame

After reading the details on how to measure correctly and leaving 5 mm for the wood of the frame the print fitted perfectly. It was easy follow when the frame would be made and delivered.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent from beginning to end

Excellent from beginning to end, everything was as described and well made. I did four bespoke sizes and they all fitted perfectly. Will definitely be buying again.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality and customer service

Really delighted with the mounts I ordered from eframes. Quality is great and I had great customer service from eframes. I had to change some dimensions - penny dropped just after I had placed my order, but eframes were great and amended without fuss. Prompt delivery too. I would use them again and have no hesitation to recommend.

October 17, 2025
Unprompted review
Rated 4 out of 5 stars

Excellent Quality, But Website Can Be Improved

Actual frame works very well, and absolutely perfect size. For the price, this was a brilliant service. Only reason that it doesn't get 5* is that the images used on the site aren't all that easy to colour match or see (I'd say what arrived is significantly lighter than how it looks online; some in situ photographs would be helpful) and the payment process errored multiple times, without giving any good reason. I also never received a confirmation email that my order had been placed, and had to check with my bank to see that payment had been taken. Would love the ability to upgrade to glass as well, though the plastic is very good quality.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. Provided exactly what I wanted (to the mm) to suit the subject and fit a very odd elongated size.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and frame

Just received my specific size frame for my poster. Great service, great quality, very well packing and fast delivery. I am happy with eFrame and highly recommended.

September 26, 2025
Unprompted review

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