www.eframe.co.uk Reviews 

1,559
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting excellent craftsmanship and the availability of bespoke options. Many people also highlight the superb service, finding the ordering process easy with helpful staff and clear communication. Consumers frequently commend the fast and reliable delivery, appreciating the secure and protective packaging. However, some customers also noted issues with product quality, reporting instances of receiving damaged, scratched, or flimsy frames. A few other people experienced problems with order accuracy, such as receiving the wrong size or incorrect fixings, and occasional communication difficulties.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the excellent selection and the... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the... See more

Order

People report positive experiences with the ordering process, finding it easy to use and customize, even for... See more

Service

Customers consistently note positive experiences with service, often describing it as exceptional, superb,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and prompt delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Two custom size frames just over 8 inches square. I could not be more thrilled with the service, quality of the frames and supporting bits & pieces. The reproduction album covers look fantastic in the... See more

Rated 5 out of 5 stars

Had a great experience with e-frame. I ordered a frame online and was impressed to quickly receive an email flagging that the thickness I’d chosen wasn’t ideal for the size of the frame. They explaine... See more

Rated 5 out of 5 stars

So many choices!!! So please with my experience from this professional company. I received my custom made frame in raw wood so I could colour to my requirements. I’m over the moon with the outcome.... See more

Rated 5 out of 5 stars

I created some art and sent it to eframe to put on canvas and at the same time I ordered a floating frame for it. The frame was specifically cut for my canvas size, which many other companies don't of... See more


Company details

  1. Picture Frame Shop

Written by the company

eFrame.co.uk is the UK’s leading online picture frame retailer, trusted by over a million customers since 2002. We make it easy for everyone to find the perfect frame – whether you’re preserving a cherished memory, showcasing artwork, or decorating your home or office. With the largest selection of custom and standard size frames available online, we offer unbeatable value, fast delivery, and expert customer service. Our easy-to-use website allows you to design your own frame in minutes, and every frame is handcrafted in the UK with care and precision. At eFrame, we believe that great frames make great moments last a lifetime.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,559)

150 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing!

The communications and tracking on the website is superb.
Custom frame fits my picture perfectly.

September 13, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered my photo from eframe

I ordered my photo from eframe. There were lots of options to choose from. I went bold and I must admit it looks fantastic. Highly recommend eframe. My photo looks professional as well in the frame. Photo quality is stunning. They kept me updated when dispatched with a tracking number and a prompt delivery as well.

September 7, 2025
Unprompted review
Rated 3 out of 5 stars

Useful bespoke service but not great quality

Frames came quickly and well packaged. The frames themselves feel cheap and flimsy with poor finish and rough cut perspex. Needed bespoke sizes for small print and a painting and didn’t want to spend too much. These do the job and once on the wall they look fine but feel overpriced for quality.

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect for custom sizes, great overall service

I’ve used E Frame 3 times and they’ve been perfect every time. The website tool/process for getting the custom size you need is simple and well explained throughout. The frames come fast, delivered by a proper delivery service (not the ones who throw your parcel at the door and run away) and the packaging is extremely well designed and protective.
My only difficulties have been on two of my artworks, they were signed quite close to the edge. The mount board sizing tool on their website says “input the size of the print and we’ll subtract 4-5mm on each side so your print doesn’t fall through the mount”. The problem for me was I wanted to give very exact sizes and have a tiny overlap to not obscure the artist signature. It was super hard working out how big I should say my pint is in order for the subtracted amount not to be too much! It worked out though, I managed to get just 1 or 2 mm overlap. It would be nice if I could just give the precise dimensions of what I want the mount aperture to be. Overall, terrific service and I’ll use it again.

September 3, 2025
Unprompted review
Rated 3 out of 5 stars

Perspex quality

Comms, purchase and delivery were good. Very disappointed with the quality of the ‘glass’ which was Perspex. I didn’t realise it would not be real glass, which is my fault for not reading the details thoroughly. However, the Perspex was poorly cut and finished. Will not be buying any more in future.

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Very helpful customer service who knew the details about their frames (where many competitors didn't!). Wonderful frames which were exactly as I wanted.

August 6, 2025
Unprompted review
Rated 1 out of 5 stars

Placed an order

Placed an order, then double checked with eframe online chat, that the measurements were correct. Only to receive the wrong size frame. I have tried to contact this company via email & online chat, but unless it’s an order being placed, no one is willing to converse. I will definitely not be using this company again.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome

Awesome. Quality frame, perfect measurements, looks lovely, decent price. Great

August 27, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look