Gould Harrison Reviews 100

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

We recently bought a house in Wye through Gould and Harrison and we were very impressed with the cheerful and professional help that they provided.

Rated 5 out of 5 stars

An excellent service from the first phone call to completion. Nigel, Andy, Jo and Lee provided fantastic support and advice throughout a very stressful period in our lives. They were never too busy to... See more

Rated 5 out of 5 stars

My name is Sally Bale and I have known Tony for a number of years through a different agency. Extremely professional and went that extra mile. What an absolute gent. He has really helped me understan... See more

Rated 5 out of 5 stars

We couldn’t recommend Gould Harrison more highly! Communication has been second to none and every step of our move has been stress free and well explained. We are delighted that we chose to use Gould... See more

Company details

  1. Real Estate Agents

Information provided by various external sources

Over 100 years of collective experience in the Ashford property market.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

100 reviews

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Rated 5 out of 5 stars

Highly Professional

Cannot rate Gould and Harrison estate agents highly enough.
We have been looking for our forever home for about a year so having decided on one we didn't want to lose it.
We had a number of challenges along the way but thanks to Nigel and his team we were able overcome them.
Very professional and knowledgeable and nothing was too much trouble.
Thank you guys for getting us through a very stressful time.  Without your expertise we may have not had the best outcome.

February 14, 2022
Unprompted review
Rated 5 out of 5 stars

Slick run machine that is Gould and Harrison

We initially choose Gould and Harrison as my parents knew Nigel Gould and we felt that they also had the best presence in the Ashford area. After our initial meeting with Lee I was convinced that this would be the correct decision. Lee has invaluable experience and a straight talking approach which we value. He quickly knew how to market our property and was always sending suitable propertys to view that met our criteria. We also then dealt with Andy day to day who had the upmost paitience with having to sell our property twice and our longer than average completetion. Andy has years of experience and this was obvious throughout the process. He also has a calming relaxed demeanour which certainly helped during the stressful parts of our sale. The whole team are a well run slick machine and it is quite clear why they are the top Estate agent in the Ashford area. I hope not to move for a long time but if I do they will be the first people I'll call. The Kitts family.

February 5, 2022
Unprompted review
Rated 5 out of 5 stars

I cant thank Lee and his team enough…

I cant thank Lee and his team enough for the professional service they provided in helping me arrange the purchase of a house for my father in Wye.
It was difficult enough with the Covid restrictions and the solicitors were extremely slow but we got there eventually and would highly recommend there services if needed ,

May 17, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant service from Lee and the team…

Brilliant service from Lee and the team at Gould and Harrison. Lee found our dream house in Wye which is a really difficult area to get properties in and also sold our house with little fuss. He managed the whole chain of sale, chasing solicitors, buyers etc to make sure we completed before the stamp duty deadline. I doubt you would get this level of service from any other agents in the area. I can't recommend highly enough.

May 15, 2021
Unprompted review
Rated 5 out of 5 stars

Gould Harrison - an excellent estate agent

You definitely want Lee to sell you a house. We've found him to be really professional, quick to respond, honest and open about what's happening behind the scenes and willing to put in the hours to make a sale happen. We're delighted to have exchanged and I know how much work he's put in to get it over the line. Thanks Lee.

May 15, 2021
Unprompted review
Rated 5 out of 5 stars

Great service…

Gould & Harrison have recently marketed and sold a property on our behalf. From start to finish Lee and the team were thoroughly professional, extremely helpful and kept us informed throughout the process. We have engaged with Lee and Nigel for the last 20 years dealing with our rental properties and sales and would not hesitate to recommend their services.

March 26, 2021
Unprompted review
Rated 5 out of 5 stars

Professional Independent Agents

I always try to use local, independent businesses where possible and Gould & Harrison are a great example of the reason why. They have less of a corporate approach in buying & selling and offer more of a personal guide through the process.

February 4, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Lee and his team have been fantastic in assisting us to purchase our house. they could not have done more to assist with the purchase and were there to assist every step of the way

January 21, 2021
Unprompted review
Rated 5 out of 5 stars

Totally Professional

Totally professional, supportive and informative from the moment they marketed the sale of my home to completion, the entire team was excellent. Anybody considering selling their home will not be disappointed with Gould & Harrison as they truly represent excellence in property sales.

January 20, 2021
Unprompted review
Rated 1 out of 5 stars

I put in an offer on a property Gould…

I put in an offer on a property Gould Harrison was selling. The vendor accepted my offer and was told by Lee he would contact me once the owners had found another property. I never heard from Lee, 3 months later I got very aggressive and threatening messages from Lee. Next thing I know my solicitors contacted their solicitors do start the searches and was told the sellers were no longer selling to me. Turned out after I waited 3 months I then got guzumpt for £2500 and Gould Harrison didn’t have the decency to tell me. I would recommend people avoid Gould Harrison as much as they can.

January 10, 2021
Unprompted review
Gould Harrison logo

Reply from Gould Harrison

Thank you for taking the time to comment here on Trust Pilot, we value feedback whether it be positive or negative as we are always looking to improve our interactions with clients.

We do however feel that for balance there are some important omissions from your comments which we would like to address.
Having been advised the upward chain was in place you informed us that you had other properties to view before deciding on whether or not to proceed on the subject property.
It had been some time since your original offer so this was understood. You also raised concerns over the parking arrangements at the property and we arranged for the vendor to leave the driveway clear so you could test the parking of a larger than typical vehicle.

Following this, despite our best efforts we were unable to make any further contact with you and the vendor made an ultimatum that without response they would unfortunately have to re-market their property or risk losing their onward purchase. No response was received by the date set and the property was re-marketed. It was not until several weeks later that we heard from your solicitor notifying us of your wish to proceed but having accepted an alternative offer and made significant progress the vendor obliged to remain with the other party.

A failed sale or purchase is of no benefit to anyone and we appreciate how stressful buying a home can be, even more so with the state of the world in 2020. It is very unfortunate that things did not work out in this instance but we wish you every success with your other purchase.

If you have any concerns you would like to discuss with us we would be pleased to hear from you.

Kind regards

Gould Harrison

Rated 5 out of 5 stars

I was very happy with my experience…

I was very happy with my experience using Gould Harrison to sell my property. They were very professional and kept great communication, ultimately helping me to achieve the sale price I had requested. I would especially like to thank Lee Blackman personally, as the agent I was dealing with he made the whole process seamless and stress free. I would definitely recommend and use again in the future.

January 4, 2021
Unprompted review
Rated 5 out of 5 stars

First Class

if you're looking for an estate agent then I would wholeheartedly recommend Gould Harrison and in particular Lee Blackman who we dealt with throughout. Customer service was excellent, timely and efficient and despite all that is going on around us they chased and cajoled to deliver the sale on time and at a fair price.

December 21, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Estate Agent

Excellent communication and always going above and beyond for us. Was a pleasure to deal with GH, for not only the sale of our first home but the purchase of our new home. A particular mention to Lee Blackman whose service was second to none and was always at the end of the phone when we needed him. Always on our side through difficult circumstances, kept us sane and ensured a successful outcome.
Can’t recommend GH enough!

December 21, 2020
Unprompted review
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Reply from Gould Harrison

Thank you Kirsty. It was a pleasure to assist you both with your sale and purchase. Plenty of challenges along the way but we got there in the end!

Rated 5 out of 5 stars

Truly excellent

From listing our property through to exchange and completion, despite many headwinds (including selling a house during a national lockdown), the attendtiveness and all-round "can do" attitude of Gould & Harrison - and specifically Lee Blackman - was first rate. We were very happy with their performance.

November 1, 2020
Unprompted review
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Reply from Gould Harrison

Thank you Charlie, we are most grateful. We heard from mum before Christmas that she was settling in to her new place. It wasn't without its challenges an even a few obstacles I didn't expect but we were all delighted to help mum move.

Rated 5 out of 5 stars

Can’t recommend them highly enough!

Really helpful firm, with great communication throughout; a real pleasure to deal with. .
G&H were the EAs representing my purchase, and I must say I was glad to have them on my side through some difficult, tricky, unprecedented circumstances at times (not least COVID); their knowledge of the whole process, perseverance and professionalism ensured the deal got over the line. Can’t recommend them highly enough! S

September 3, 2020
Unprompted review
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Reply from Gould Harrison

Thank you Scott, we really appreciate you taking to the time to post this. COVID has thrown up a number of obstacles which none of us have encountered before so it has been a challenge for everyone . People often forget the impact a property sale/purchase has on a family and in these difficult times any completion comes with added relief .

Rated 5 out of 5 stars

Great service from all the team!

Great service from all the team from start to finish. It was a stressful experience buying a house during lockdown however Gould Harrison really made the experience as stress free as possible keeping us up to date and even getting us to view the house straight after lockdown was lifted. Great experience highly recommend. Lee was especially great!

June 14, 2020
Unprompted review
Gould Harrison logo

Reply from Gould Harrison

Than you Martin. I think "Stressful" could sum up 2020 quite well from a housing market perspective but it was great to get things over the line for you.

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