Holden Property Group Reviews 

217
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I have lived in two different properties rented from Holden since 2015 (so 11 years in total!). Over that time, I have never had any issues - the team have always been superb - from finance, managemen... See more

Company replied

Rated 5 out of 5 stars

My experience in a large one-bedroom flat in the Shepherd’s Bush area has been great. Truly made a home out of the apartment, furnished and continually supported and accommodated with any improvements... See more

Company replied

Rated 5 out of 5 stars

Best landlords/property managers we've ever had. It's been an amazing experience to be looked after by a team of people who seem more like a group of friends than an agency. They're always available... See more

Company replied

Rated 5 out of 5 stars

A truly attentive, supportive and caring team. With how stressful the London renting market can be, this team does a wonderful job at making renting feel at ease and putting renters needs first whethe... See more

Company replied

Company details

  1. Real Estate Rental Agency

Written by the company

Welcome to Holden Property Group We are a boutique, bespoke and better homes provider to the private sector community with a personal service that that puts you first. No third party estate agents involved. Instead, one of our dedicated professionals will guide you through from your initial search to your actual move and your ongoing stay.


Contact info

4.9

Excellent

TrustScore 5 out of 5

217 reviews

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4.9

All reviews

(217)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

All the best Holden Group

I had a wonderful experience with my stay at 1 Colehill Gardens. Mark & his team has been extraordinary in keeping this a great place to stay . It was like a big extended family. As I am a frontline worker in COVID19, I got all support & encouragement from the team all the time . Both Mark & Julia have come across an extremely genuine & humble people and helped me cope up in this situation. All the best to them & the team.

June 30, 2020
Unprompted review
Holden Property Group logo

Reply from Holden Property Group

Dear Soumik
Thank you for the wonderful review. We wish you all the very best, the Holden Property Team.

Rated 5 out of 5 stars

Excellent team!

After a year of interacting with these guys they've always been excellent! They've always been so quick to help in any way they can with the few issues I've had over the last 12 months, looking forward to my next year with them.

June 29, 2020
Unprompted review
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Reply from Holden Property Group

Dear Nathan, thank you for the great review, we are so pleased you are staying with us for a further year!
All the best from the Holden Property Team

Rated 5 out of 5 stars

They have been amazing to me

They have been amazing to me, I had issues during the lockdown period and they have helped me in every way they can. Great company

June 29, 2020
Unprompted review
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Reply from Holden Property Group

Hi Pearce, it was a pleasure to help. Thank you for the kind review.

Best wishes from the Holden Property and Summerhill Court team.

Rated 5 out of 5 stars

Highly recommend!!

The team here are absolutely fantastic, I highly recommend them.
I felt so welcomed into the family and I’m gutted that it was time for me to move on otherwise I would have stayed for many more years.
If I ever had a question or if there was anything I needed to be looked at the team were straight onto it, the communication from the team was fast, efficient and they are always reliable.
Thank you for looking after me and wishing you all the best for the future.

June 11, 2020
Unprompted review
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Reply from Holden Property Group

Hi Dominique
Thank you so much for you wonderful review. We too are sorry you are leaving but exciting times ahead for you!
You were a great tenant. Best wishes
The Holden Property Team

Rated 5 out of 5 stars

A fantastic company!

After having bad experiences with property management companies/landlords in the past, we were very nervous about moving and having a similar experience. Luckily, our experience with HPG couldn't be any more different to what we have had previously. They have been kind, respectful, fair, and just lovely all the way through. They even send us birthday and Christmas cards which is such a nice touch. They are a fantastic company and I would STRONGLY recommend them to anybody who is interested in renting! The property is also fantastic, very modern and well managed.

June 8, 2020
Unprompted review
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Reply from Holden Property Group

thanks for your review Bethany, we really appreciate your 5 stars ! All the best, the HPG team

Rated 5 out of 5 stars

Holden Property Group have been…

Holden Property Group have been excellent to deal with. They've always been quick to reply, incredibly professional and understanding. I'd definitely recommend them and I wouldn't hesitate to work with them and use their services again.

May 19, 2020
Unprompted review
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Reply from Holden Property Group

thanks for your review, we really appreciate it. We wish you all the best in the future.

Rated 5 out of 5 stars

Lovely and helpful group of people

Lovely and helpful group of people. Spent the last two years living in a London home controlled by them and would recommend to any renters out there.

April 6, 2020
Unprompted review
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Reply from Holden Property Group

Hi Kieran, thank you so much for the great review. You have been a great tenant and we are pleased you had a enjoyed two years in one of our lovely homes.
All the very best. The HPG Team.

Rated 5 out of 5 stars

Great and smooth experience

Great and smooth experience, impressed by quick response times on all my queries. Professional approach to the entire process!

February 5, 2020
Unprompted review
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Reply from Holden Property Group

We are delighted your move sent smoothly and thank you for the review Tanya. Wishing you lots of happiness in your lovely new flat, from us all in the HPG Team.

Rated 5 out of 5 stars

Holden Property- Hammersmith

Living in Hammersmith couldn't have been any better. Ultimate Holdings has such a great team. The management team have always been so helpful throughout the year. I can honestly say if you are thinking of renting with ultimate holdings you will not be making a bad decision.

October 24, 2019
Unprompted review
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Reply from Holden Property Group

Thank you Chelsea for the great review. We do pride ourselves on making our tenants' stay in our properties an enjoyable and stress free experience! We are sorry to see you go and wish you all the very best - Julia and the HPG Team.

Rated 5 out of 5 stars

Holden Property - Bristol

I have lived in one of their properties for almost two years and not once have I regretted making the move to a property managed by Holden Property Group.

Any issues I have are swiftly dealt with, any queries are resolved immediately.

Holden sends over signed birthday cards - something I am amazed by each year. This shows how much they appreciate each and every tenant and make an effort to know us personally.

Thank you so much to everyone at Holden Property Group.

October 24, 2019
Unprompted review
Holden Property Group logo

Reply from Holden Property Group

Dear Alana, thank you so much for the wonderful review, it means a great deal to us all. We are so pleased you are still happy having been with us for nearly two years! We do appreciate our tenants and are proud to be part of such a great happy Group. Best wishes, Julia, Joolz and Jo.

Rated 5 out of 5 stars

Best landlords!

Holden have been the best landlords I have ever worked with! They deal with everything quickly and efficiently, and always keep you well informed with anything that is happening with the property. The standard of their property was very high and there were none of the usual dodgy landlord tricks when I moved out! Sad to go but I would recommend anyone to them as they have been so great.

September 23, 2019
Unprompted review
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Reply from Holden Property Group

Dear Nina, thank you so much for the review. We too, are sad to see you go but are delighted with your kind words. We certainly strive to deal with everything quickly and efficiently and to make sure our tenants are happy in their home. Wishing you all the very best. Julia, Joolz, Jo, Chris & Paul.

Rated 5 out of 5 stars

excellent

Everyone at Holden Property group was so kind and helpful. They made the move easy and stress free! Everyone was so lovely and easy to talk to, and always at the end of the phone to answer any of our questions!

August 31, 2019
Unprompted review
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Reply from Holden Property Group

Thank you Penny for your kind words. We are so pleased the move was easy and stress free. Please remember we are always at the end of the phone! Hope you are happy in your new home. Best wishes from us all.

Rated 5 out of 5 stars

It has been a delight renting with…

It has been a delight renting with Holden Property Group. Moving in and out of the property seemed easy with their support. They always responded quickly to any queries and were extremely helpful with any issues.
The team are all friendly and eager to help.
We would highly recommend their services.
Thankyou to all the team at Holden for making our year with you so enjoyable!

July 18, 2019
Unprompted review
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Reply from Holden Property Group

Dear Sophie, thank you for your lovely comments, it means a great deal to us. We are sorry to see you go but wish you all the very best. Julia, Joolz, Jo, Chris and Paul.

Rated 5 out of 5 stars

Absolutely amazing

Everyone at Holden have been absolutely amazing, fast communication and very clear instruction! By far the best I've experienced to this point, I would like to pass on a huge thank you to everyone who helped me find my new home!

June 3, 2019
Unprompted review
Holden Property Group logo

Reply from Holden Property Group

Hi Liam
Thank you for the review and welcome! We hope you enjoy your new home and enjoy being part of our family.

Rated 5 out of 5 stars

Best landlords/property managers we've…

Best landlords/property managers we've ever had.
It's been an amazing experience to be looked after by a team of people who seem more like a group of friends than an agency. They're always available, responsive and helpful no matter the issue or time of the day. We're extending our lease for another year and cannot recommend them enough!

May 30, 2019
Unprompted review
Holden Property Group logo

Reply from Holden Property Group

Thank you for the lovely review Elena, we are so happy you have renewed and are with us for another year. You are great tenants.
Best wishes
Julia, Joolz and Jo

Rated 5 out of 5 stars

Best Landlords I've Dealt With

Quite simply Holden Property Group are the best landlords I've dealt with and it would be a pleasure to deal with them again. I've rented one of their properties for around 11 months.

Each enquiry whether it's just an info request, replacement of an item, or exiting the property they were an absolute pleasure to deal with.

No issues getting into the property, they replaced a few pieces of furniture. Everything was dealt with swiftly and respectfully. There was no funny business when exited the property. They even went as far as to try and rent the property out early for me and accommodate me to do an partial early-checkout.

100% recommend!

April 10, 2019
Unprompted review
Holden Property Group logo

Reply from Holden Property Group

Thank you Paul for the lovely review! Good luck with everything.
Best wishes
Julia

Rated 5 out of 5 stars

Have had an amazing experience dealing…

Have had an amazing experience dealing with Holden Property Group. They are always quick to respond to queries and are always extremely helpful with all issues. Would highly recommend!

March 26, 2019
Unprompted review
Holden Property Group logo

Reply from Holden Property Group

Hi Jemima, we are sorry to see you go, you've been great tenants. Thank you for the review we really do appreciate your great comments.
Best regards HPG Team.

Rated 5 out of 5 stars

Bucking the trend...

We are delighted to remain in our property for a third year. Barring the occasional washing machine malfunction and an issue with the locks early on, we have been incredibly impressed with the Holden experience.

The rate at which issues are resolved is nothing short of phenomenal. The issues we've had with the washing machine, the bathroom floor tiles and the window latches were fixed within a few days of submitting the job card. Equally, when we moved into the property, it was admittedly severely under-furnished. However, whenever I have submitted a request for additional furniture and/or fixtures and fittings, it was again sorted in double quick time.

Holden have made us feel hugely appreciated - well beyond anything I've experienced in previous tenancies. I would not have a bad word to say about them, and I would definitely say they've managed to buck the trend surrounding the industries negative image.

This year's negotiations (similarly to last years) were relatively painless, but we were slightly taken aback by the requests nonetheless. The increase requested both years has been hugely inflated relative to market rate. I appreciate that the landlord/Holden have always compromised, however it does feel like it will just be a perpetual cycle of increases if we were to remain in the property. I would like to emphasise that I understand this is not of Holden's doing, but it is probably the one negative experience we've had in the last 24 months.

March 4, 2019
Unprompted review
Holden Property Group logo

Reply from Holden Property Group

Many thanks for the 'bucking the trend' review Simon, we do strive to make our tenants happy and give them a stress free time in their properties. Glad to have you and your friends as our tenants and as ever give us a call if you need any help.
Best
Julia and the HPG Team

Rated 5 out of 5 stars

Rented from HPG in 2017-2018

Loved HPG, absolutely amazing managing agents. Julia Piper was really kind, friendly and efficient, getting back to all our requests promptly and delivering excellent service throughout. An engineer was sent out whenever we needed one (even for small touch-ups). When we arrived in the building, there was a welcome card and bottle of wine waiting and birthday cards sent to us both later in the year - I'd would recommend them without reservation.

February 8, 2019
Unprompted review
Holden Property Group logo

Reply from Holden Property Group

Hi Nadia

Thank you so much for the lovely review, it means a great deal to us.

We wish you all the very best and as ever, do contact us if you ever need anywhere again.

HPG Team!

Rated 5 out of 5 stars

Very efficient, fair and reliable

Holden are one of the best estate agents I've been with. We had a bit of an issue at the beginning of my tenancy but even that was resolved fairly.
They are quick to respond to any inconsistencies in the house, even menial things.
I hope to stay with Holden for as long as I can and would recommend them as an estate agent to anyone.

January 10, 2019
Unprompted review
Holden Property Group logo

Reply from Holden Property Group

Dear Anna

Many thanks for your kind words, it means a great deal to us! We are delighted you have renewed your tenancy to stay in your home a little longer, as ever, do let us know if there is anything else we can do to help.

Best wishes
Julia

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