Van had developed multiple mechanical issues phone various other branches and Bristol come to our rescue. Service was impeccable and couldn’t do enough for us. Dropped vehicle off and out in a rep... See more
Company replied
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See what reviewers are saying
From the moment I walked through the door i was greeted by Tereza who although on another call juggled her phone customer and myself and the workshop to ensure the vans that had been serviced were b... See more
Company replied
After a very long day waiting to get recovered by the RAC, Alison came to the rescue by escalating my recovery and getting me home. When I were taken to Bristol Northgate I was greeted by Simon whom m... See more
Company replied
After carrying out maintenance on North gate vehicle hire in Bristol I feel I have to come on here to give a special mention to the brilliant Simon who was so helpful and couldn't do enough to make... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Fourth Way, Avonmouth, BS11 8DL, Bristol, Bristol, United Kingdom
- 0117 916 3070
4.8
Excellent
98 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kayleigh Alison Sheridan and Hera great…
Kayleigh Alison Sheridan and Hera great very hospitable
May 15, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Marvin, thank you for your lovely review!
We’re delighted to hear that Kayleigh, Alison, Sheridan, and Hera made such a positive impression and provided such a warm and hospitable experience. We’ll be sure to pass your kind feedback on to the team.
We really appreciate your support and look forward to welcoming you again soon!
Take care,
Imogen
When i entered the reception i was…
When i entered the reception i was greeted by a lovely member of your team Sheridan who was very professional and polite she did a great job taking care of my situation and sorting out my replacement vehicle and while i was waiting she kept me updated and insuring that i was ok while i waited, was the best experience I've had with a North gate branch so thank you all...
April 28, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Matthew, thank you for your wonderful feedback!
We’re so pleased to hear about your positive experience at the branch and that Sheridan took such great care of you. It’s great to know she was professional, polite, and kept you well informed and comfortable while your replacement vehicle was being arranged.
We’ll be sure to pass your kind words on to Sheridan and the wider team—they’ll really appreciate it. Thank you again for sharing your experience, and we look forward to helping you again in the future!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Bristol
Hi Brendan, thank you so much for your kind words!
We’re delighted to hear that Alison made such a positive impression.
We’ll be sure to pass along your feedback to her—it will mean a lot. If there’s ever anything else we can help with, please don’t hesitate to reach out!
Take care,
Imogen
Alison and Ethan made everything very…
Alison and Ethan made everything very easy and were very helpful, as I got there just before closing I feel there both went out their way to help me get ony way very professional
March 31, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Alan, thanks for sharing this! 🙌 So pleased Alison and Ethan were able to get you sorted, even right at the end of the day—that extra effort really makes a difference 👏
I’ll make sure your kind words reach them 😊
Appreciate the feedback, and we look forward to welcoming you back again! 🚐✨
Take care,
Emma
Alison was amazing
Alison was amazing. Unfortunately I had a breakdown and she got me on the road as quick as she possible could. Fast and efficient! Thank you.
March 20, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Jason, thank you so much for your kind words!
We're sorry to hear about your breakdown, but we're really glad Alison was able to get you back on the road quickly. We'll be sure to pass along your feedback to her—she’ll be delighted to hear it.
If you ever need us again, we’re always here to help. Safe travels!
Take care,
Imogen
Excellent service from Alison Golding
February 10, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Maria, thank you for your great review!
We’re delighted to hear that you received excellent service from Alison Golding. I’ll be sure to pass on your kind feedback to her — it will be very much appreciated.
Thanks again for taking the time to share your experience, and we look forward to welcoming you back soon.
Take care,
Imogen
Great service for Alex Golding really…
Great service for Alex Golding really friendly welcome
February 10, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Chris, thank you for your great review!
We’re really pleased to hear that Alex Golding gave you such a friendly welcome and provided great service. I’ll be sure to pass on your kind feedback to him.
Thanks again for taking the time to share your experience — we look forward to seeing you again soon.
Take care,
Imogen
Replacement vehicle
I needed a replacement vehicle in the early hours of the morning a met Alison at the Avonmouth branch she was already there waiting for me the service and the help provided was absolutely second to none thank you Alison.
January 20, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Craig, thank you for your fantastic review.
We’re delighted to hear that Alison was there to support you in the early hours and provided such outstanding service. Going the extra mile like that really makes a difference, and we’ll be sure to pass on your thanks to her.
We truly appreciate your feedback and are glad we could help when you needed it most.
Take care,
Imogen
Alison and Ethan
Alison and Ethan was very helpful considering the time of the morning.
Our query was resolved with no trouble, and was back on the road in no time.
January 11, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Harry,
Thank you for taking the time to leave such thoughtful feedback. We’re especially pleased to hear that you were well supported despite the early start to the day. Handling queries efficiently while keeping things running smoothly is something the team takes pride in, so it’s great to know everything was resolved without fuss.
Alison and Ethan will be delighted to see your comments. Getting you moving again quickly is always the goal, and we really appreciate you choosing us and sharing your experience.
Take Care,
Emily
Alison and Ethan were great with quick…
Alison and Ethan were great with quick service and hospitality
January 11, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Kyran,
Thank you for taking the time to leave your feedback. We’re really pleased to hear that your visit went smoothly and that you felt well looked after. Providing a welcoming experience alongside efficient service is something we value highly.
Alison and Ethan will be delighted to see your kind comments and are an asset to our Bristol branch. We appreciate your support and look forward to assisting you again in the future.
Thanks again,
Emily
Reply from Northgate Vehicle Hire - Bristol
Hi Mikey, thank you so much for your feedback!
We’re delighted to hear that you received really good customer care from Ethan. We’ll be sure to pass on your kind words to him.
Thanks for choosing us! 😊
Take care,
Imogen
Really helpful guys
Really helpful guys. Got us sorted out with a van straight away. Kept us updated with our broken down van and repaired our van extremely fast. Great team
December 5, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Sam,
Thank you so much for your fantastic feedback! We’re really pleased to hear that the team were able to get you into a van quickly and keep you fully updated throughout the repair. It’s great to know the turnaround exceeded your expectations.
We truly appreciate you taking the time to share your experience, and we’ll make sure the whole team hears your kind words. If you ever need anything again, we’re here to help!
Thank you again,
Emily
Very polite service with a smile
Alison was Very polite, assisted with taking photos of previous damage on vehicle, service with a smile.
November 25, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Ian, thank you for taking the time to leave your review!
We're really pleased to hear that Alison was polite, helpful with photographing the vehicle’s previous damage, and provided service with a smile. We’ll make sure your kind words are passed on to her.
If you need any further help, we’re always here for you.
Take care,
Imogen
Had Geoff Pratt out to my van flat…
Had Geoff Pratt out to my van flat battery he went that extra mile to get it running and finding out the cause, unfortunately it had to go back to the manufacturer for other issues so five stars for this person very polite and helpful and a genuine guy not many of us about from Nicholas Hemmings Cjl construction
November 17, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Nick, thank you for sharing such a detailed and thoughtful review, Nicholas! ⭐
We’re really pleased to hear that Geoff was able to go the extra mile to get your van up and running and help identify the cause of the issue. He’ll be thrilled to know his polite, helpful and genuine approach made such a positive impression.
Sorry to hear the van had to go back to the manufacturer, but we truly appreciate your five-star recognition of Geoff’s effort and professionalism. Thanks again for taking the time to leave this feedback — it means a lot!
Take care,
Imogen
Amazing reception staff sherridan and…
Amazing reception staff sherridan and Ali where amazing letting me know wha was happening with my vehicle would recommend
November 6, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Luke, thank you so much for your wonderful review!
We’re delighted to hear that Sherridan and Ali took such great care of you and kept you updated on your vehicle. They’ll be thrilled to know their efforts made such a positive impression!
We really appreciate your recommendation and look forward to welcoming you back again soon.
Take care,
Imogen
Friendly and entertaining reception…
Friendly and entertaining reception staff, kept me awake during my wait for my van
November 6, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Sean, thanks for the great review!
We’re so glad our reception team kept you entertained while you waited — sounds like they did their job keeping the energy up! 😄
We’ll be sure to pass your kind words on to the team — they’ll be thrilled to hear it. Hope the van’s treating you well, and we look forward to seeing you again soon!
Take care,
Imogen
Alison worked really hard to get me out…
Alison worked really hard to get me out on the road as quickly as possible
October 30, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Scott, thank you for your lovely review!
We’re so pleased to hear that Alison was able to get you back on the road quickly — she’ll be delighted to know her hard work made a difference.
We really appreciate your feedback and hope you’re enjoying being back out on the road!
Take care,
Imogen
Out of Hours service was fantastic
My van broke down, and although recovery took far too long (blame the AA for that, nothing to do with Northgate) their customer service throughout was great, and when I eventually got recovered back to Northgate at around 10pm, Ethan & Allison arrived to take my stricken vehicle and issue me with a new one to get me home. Even though I’d disturbed their evening and dragged them from
Their families, they were nothing but happy, helpful, polite and professional. They got everything sorted quickly and efficiently, helped me sort my kit between vehicles and made my life much easier than it could have been, so thank you to both for that!
October 15, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Jason, thank you so much for sharing your experience.
We’re really sorry to hear about the delay with recovery, but glad our team at Northgate, especially Ethan and Allison, were able to support you and make a tough situation easier. They’ll be delighted to hear your kind words!
We truly appreciate your understanding and patience, and it means a lot to know that our team could help get you back on the road smoothly—even late into the evening.
If you ever need anything else, don’t hesitate to reach out. Thanks again for your thoughtful feedback!
Take care,
Imogen
Alison Golding answered my email…
Alison Golding answered my email promptly and arrange the recovery of my van. All went smooth and sorted a replacement van the same day.
October 9, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Tom, thank you for your great feedback.
We’re so pleased to hear that Alison Golding was quick to respond and helped arrange the recovery and replacement van smoothly on the same day. We’ll make sure to pass on your kind words to Alison!
If you need any further assistance, we’re here to help.
Take care,
Imogen
Service with a smile
Service with a smile, very polite, friendly and helpful
September 29, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi there, thank you for your kind words!
We’re thrilled to hear you received service with a smile and found our team polite, friendly, and helpful.
We really appreciate your feedback and hope to assist you again soon!
Take care,
Imogen
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