Van had developed multiple mechanical issues phone various other branches and Bristol come to our rescue. Service was impeccable and couldn’t do enough for us. Dropped vehicle off and out in a rep... See more
Company replied
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See what reviewers are saying
From the moment I walked through the door i was greeted by Tereza who although on another call juggled her phone customer and myself and the workshop to ensure the vans that had been serviced were b... See more
Company replied
After a very long day waiting to get recovered by the RAC, Alison came to the rescue by escalating my recovery and getting me home. When I were taken to Bristol Northgate I was greeted by Simon whom m... See more
Company replied
After carrying out maintenance on North gate vehicle hire in Bristol I feel I have to come on here to give a special mention to the brilliant Simon who was so helpful and couldn't do enough to make... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Fourth Way, Avonmouth, BS11 8DL, Bristol, Bristol, United Kingdom
- 0117 916 3070
4.8
Excellent
98 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great , friendly team down at Northgate Bristol , always happy to help , get you booked in smoothly and keep you updated on job progress. Teresa, Alison and Alex are always on hand
July 16, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Thank you for sharing your experience with us, Ben!
We are thrilled to hear that Teresa, Alison and Alex were able to assist you so effectively. It’s great to know that they provided you with updates and went above and beyond to help.
Your kind words mean a lot to our team.
If you need any further assistance or have any questions, please don’t hesitate to reach out.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Very helpful and welcoming staff
Very helpful and welcoming staff
An experience made pleasant by Teresa and Sheridan.
A credit to the company
Thank you for your help.
June 6, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Paul, thank you so much for your 5 star review!
It sounds like Teresa and Sheridan are a great asset to the team at Northgate Bristol as they have provided the service our customer deserve! I can assure you they will be thrilled to hear about your positive response.
We look forward to working with you long into the future.
Take care,
Imogen
Very helpful
Theresa was very helpful from the moment I arrived. Very polite and courteus. The problems seem to stem between our logistics team and our local Northgate which I have been informed that these issues have now been resolved and a new system within our business introduced.
May 21, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Alastair, thank you so much for your 5 star review!
It is very pleasing to hear that Theresa was able to provide excellent customer service which is what we strive to deliver. I can assure you the team at Bristol depot will be thrilled to hear your positive feedback!
We look forward to working with you long into the future.
Take care,
Imogen
Great service from the team at the Bristol depot
Great service from the team at the Bristol depot.
Deliveries and Collections always on time to our GRAHAM team.
Great communication.
Shout out to Alex whom is always a pleasure to deal with.
Keep up the good work and service!
May 20, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Nick, thank you so much for your 5 star review!
We are so pleased to hear that Alex and the team at Bristol were able to deliver excellent customer service. Its always amazing to hear our customer's feedback.
We look forward to working with you long into the future.
Take care,
Imogen
Excellent service offered by the…
Excellent service offered by the Bristol branch!
The team are always extremely helpful and never let us down!
Keep up the great work.
Paul Bennett - MD Group.
May 16, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Thank you so much for taking the time to leave such an excellent review, Paul.
It is a delight to see what a positive experience you've had with our Bristol branch, and I am sure that the team there will be thrilled to see your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Legends
Two ladies at reception always great, excellent 'can do' attitude. Always a pleasure to visit!
April 26, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Edward, thank you so much 5 star review!
Its very pleasing to hear that the team delivered excellent customer service which is what we take pride in the most. I can assure you the Bristol depot will be thrilled to hear your positive feedback!
We look forward to working with you long into the future.
Take care,
Imogen
Teresa & Alison was great help
Teresa & Alison was great help, very friendly and also sorted me out a pains au chocolat
April 26, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Ethan, thank you so much for your 5 star review!
We are so pleased to hear that Teresa and Alison were able to deliver excellent customer service. I can assure you they will be thrilled to hear about your experience. I hope the Pain au chocolat was tasty!
We look forward to working with you long into the future.
Take care,
Imogen
5 Stars just isn't enough
Fantastic service as always from the Bristol Branch, polite friendly drivers for delivery and collection, fast and efficient with large orders. Always able to help with any issue on the day or pre-planning. Keep up the good work as always!! Thanks
April 19, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Thank you so much for taking the time to leave such a fantastic review, Chris.
It is a pleasure to see what a positive experience you've had with our Bristol branch and I'm sure the team there will be on cloud nine with your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Always have great service from Alex and…
Always have great service from Alex and Terri-Ann. Super professional and helpful.
March 4, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Thank you so much for leaving such kind words for Alex and Terri-Ann, Karen. I am sure that both they, and the rest of the team at Bristol, will be thrilled to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
The staff were very charming and…
The staff were very charming and helpful, especially Teresa, very professional and pleasant, made the wait a happy experience.
February 28, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Thank you so much for taking the time to leave such lovely comments, Keith. I am sure that Teresa and the rest of the Bristol team will be delighted to see your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Great service from their staff
Great service from North Gate Vehicle Hire's staff, Andy Purnell ( Mechanic ) Simon Guy ( Driver ) thank you for being friendly & helpful in keeping our vehicles on the move.
February 23, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Thank you so much for taking the time to leave such a great review, Stephen.
It is a pleasure to see what a positive experience you have had with our Bristol branch, and I am sure that Andy, Simon and the rest of the team there will be overjoyed to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Can't thank Simon (out of hours) enough for going above & beyond.
I was involved in an RTA at around 12:30hrs on Tuesday 20th Feb in the Gloucester area. My rental vehicle was left undriveable requiring recovery to the Northgate branch in Avonmouth Bristol. What should have been a straight forward recovery plan turned into a nightmare for me. Delay after delay. When it became obvious that the vehicle and myself would not arrive in Bristol until after normal office hours, Simon was assigned the out of hours task to deal with my late arrival. Simon contacted me as soon as he was aware of the situation and made arrangements to meet at the branch depot at the ETA provided by the recovery company. Things didn't go as planned and there were many delays. Simon kept in touch by phone and gave me a direct line to call him if needed. I was finally recovered in the early hours of Wednesday 21st. As agreed as we approached Bristol (about 15min out) I rang Simon to let him know. He met the recovery truck at the depot, ensured I had a hot drink & biscuits while he ensured the damaged vehicle was unloaded etc. It had been agreed the previous day that I would be provided with taxi travel from Bristol to my home in Newport. As the time was now around 03:00hrs Simon knew that getting a taxi to pick me up in Avonmouth would be difficult, and aware through our conversations during this event that I was a type 2 diabetic (without my meds) informed me that he was going to drive me home to my door. This he did making sure I was ok and in my house before he left.
I can't thank him enough. A great ambassador for his company.
February 21, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Thank you so much for taking the time to leave such an exceptional review for Simon, Andrew.
Reading this shows that Simon has demonstrated Northgate's ethos of going above and beyond, and I am delighted to see your comments - I am sure that Simon and the rest of the Bristol team will also be thrilled to see this review.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Very welcoming
Very welcoming, friendly, helpful and kept me up to date with progress of repair.
February 21, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Thank you so much for taking the time to leave such an encouraging review, Alex.
We know it can be a nightmare when a vehicle is in for repair, so Northgate will always be here to assist you and get you back on the road as soon as possible. I am that the team at Bristol will be so pleased to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Staff is amazing
Staff is amazing. Couldn’t get any better. Awesome.
February 20, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Elias,
It's wonderful to hear that you've had such an amazing experience with the staff! Your positive feedback is truly appreciated.
Thank you for taking the time to express your satisfaction! If you have any further needs or questions, don't hesitate to reach out.
Take care,
Laura Griffiths
Very helpful and honest and happy to…
Very helpful and honest and happy to help.
February 20, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Thank you so much for taking the time to leave such an encouraging review, Neil.
It is great to see that your experience with our Bristol branch has been such a positive one, and I am sure that our Bristol team will be so delighted to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Simon from Northgate was brilliant
Simon from Northgate was brilliant, he kept me informed about the breakdown and the recovery, he went above and beyond in getting me safe. He event dropped me to a safe place to save me waiting in the dark. I’d had a very stressful day and Simon really helped in making me less stressed and getting me sorted. It was much appreciated.
February 19, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hey jack!
Thank you so much for sharing your positive experience with Simon from Northgate. We are delighted to hear that Simon's exceptional service made a significant impact during a stressful situation. It's pleasing to know that he kept you well-informed about the breakdown and recovery process, going above and beyond by ensuring your safety and even dropping you off at a safe place to alleviate any additional stress.
We will make sure to pass on your kind words to Simon and recognise his outstanding efforts.
Take care,
Laura Griffiths
After a very long day waiting to get…
After a very long day waiting to get recovered by the RAC, Alison came to the rescue by escalating my recovery and getting me home. When I were taken to Bristol Northgate I was greeted by Simon whom made me feel very welcome and was very professional. Alison and Simon’s communication levels was 10 out of 10. These people care. Thank you both for getting me home safe. Thank you Northgate Bristol.
February 16, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Gregory, we are really sorry to hear of the delays you have faced with the RAC.
Thank you for sharing your experience with Alison and Simon at Northgate Bristol. We're truly grateful for your kind words and thrilled to hear that they were able to make this experience more positive for you.
We take pride in providing excellent service, and your feedback is a wonderful testament to the dedication of our team.
Take care,
Laura Griffiths
Greeted with a smile from Teresa Lee…
Greeted with a smile from Teresa Lee (not Green)
She was able to quickly sort out a few problems and questions I had, all with no fuss or drama.
She managed to do this with a laugh and in a reassuring and professional manner.
February 16, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Thank for your kind words, Darren.
It is a delight to see that your experience with our Bristol branch has been such a positive one during your visit.
I am sure that Teresa and the whole team at Bristol will be over joyed to see your positive feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Beth Kell
Always polite and helpful
Always polite and helpful
Great customer support and help.
February 14, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Nathan, thank you for your kind words! We are delighted to hear that you consistently find our team to be polite and helpful, and that you have experienced great customer support from us. Your feedback is truly appreciated as we strive to provide the best service possible.
Take care,
Laura Griffiths
Very polite and friendly
Very polite and friendly.
Made sure all problems with the vehicle were covered and sorted .
February 14, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Thank you so much for your kind feedback, Kyle.
We're delighted to hear that you had a pleasant experience with our Bristol Branch. Our aim is to always provide a prompt and seamless experience for vehicle issues so it is wonderful to hear that we are doing that.
If there is anything else we can help with or if you have any questions, please feel free to reach out. We would be happy to help!
Take care,
Beth Kell
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