Van had developed multiple mechanical issues phone various other branches and Bristol come to our rescue. Service was impeccable and couldn’t do enough for us. Dropped vehicle off and out in a rep... See more
Company replied
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From the moment I walked through the door i was greeted by Tereza who although on another call juggled her phone customer and myself and the workshop to ensure the vans that had been serviced were b... See more
Company replied
After a very long day waiting to get recovered by the RAC, Alison came to the rescue by escalating my recovery and getting me home. When I were taken to Bristol Northgate I was greeted by Simon whom m... See more
Company replied
After carrying out maintenance on North gate vehicle hire in Bristol I feel I have to come on here to give a special mention to the brilliant Simon who was so helpful and couldn't do enough to make... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Fourth Way, Avonmouth, BS11 8DL, Bristol, Bristol, United Kingdom
- 0117 916 3070
4.8
Excellent
98 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great friendly staff
Great friendly staff, always quick and easy service.
July 18, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Blaine, thank you for the kind words!
We’re so pleased to hear you’ve had quick and easy service with us, and that our team has made a great impression. We’ll be sure to pass on your feedback—it really means a lot.
We look forward to seeing you again soon!
Take care,
Imogen
Very helpful and went above and beyond…
Very helpful and went above and beyond for me. Quick and sufficient
July 8, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Nico, thank you for your kind words!
We’re so pleased to hear that our team went above and beyond to help you quickly and efficiently. Your satisfaction means a lot to us!
If you need anything else, we’re always here to assist.
Take care,
Imogen
Friendly staff
Friendly staff. Everyone was helpful and kept me updated on the process
June 27, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Matt, thank you for your kind feedback!
We're glad to hear our team was helpful and kept you updated throughout the process. It’s always our goal to make things as smooth as possible for you.
We appreciate your support!
Take care,
Imogen
Great customer service
From the moment I walked through the door i was greeted by Tereza who although on another call juggled her phone customer and myself and the workshop to ensure the vans that had been serviced were brought around ready for me to take back to the depot. Quuck and efficient as always
Adam movianto
June 24, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Adam, thank you so much for your fantastic feedback! We're thrilled to hear that Tereza was able to juggle everything so efficiently and make your experience quick and smooth. We'll be sure to pass your kind words on to her and the team. Thanks again for choosing us!
Take care,
Emma
Receptionist are top class
Receptionist are top class ! Polite fast service.
June 18, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Thank you so much for your kind words, Miroslaw! We’re thrilled to hear you had such a positive experience at our Northgate branch. Our Bristol team work hard to provide exceptional service to all our customers, and your feedback truly means a lot to us. We look forward to welcoming you back soon!
Take care,
Emma
Women behind the counter livend the…
Women behind the counter livend the place up
June 18, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Thank you for your 5-star review! We’re thrilled to hear that our Bristol representative not only provided professional service but also brought such positive energy to your visit. At Northgate, we strive to make sure every customer feels welcomed and comfortable when attending our branches.
We look forward to seeing you again soon!
Take care,
Emma
Very quick and friendly
Very quick and friendly! Alison on reception especially helpful
June 17, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Thomas, thank you so much for your lovely review! We're delighted to hear that you had a quick and friendly experience, and that Alison on reception was especially helpful. We'll be sure to pass on your kind words—she’ll be thrilled to hear them! Thanks again for choosing Northgate, and we look forward to seeing you again soon.
Take care,
Emma
Appalling service and lies
Great service when I first arrived withy company van to get it looked at. After that it went downhill from there. I arrived at 9am and got my 21 plate VW transporter booked in for a knocking sound from the front. I was prepared to wait but not as long as I did in the end. 2.5 hours later the receptionist said a droplink was broken and needed replacing. They had ordered one and it will be fitted soon. After 5 hours of waiting and no updates the receptionist Sheridan said she would go and get an update. No apologies made what do ever for the long wait as I was starting to get irate. Eventually she came back to tell me the part had arrived and will be fitted asap. What she didn't realise that for 20 minutes previously vehicle had been sat on the forecourt possibly fixed. I told her where the van was and sheepishly she went to the back of the office and brought my key back saying it had been fixed. No apologies or nothing. I caught her out lying and trying to cover up that she hadn't even checked on my van if she had she would have known it was fixed. I took the key and left. Very disappointed and annoyed. Poor service from reception and the workshop. Please deal with this matter and make sure no more lies are spread. My company has been informed of the disgusting service.
June 16, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hello James, we fully appreciate your disappointment and frustrations you have experienced with the service provided on this occasion. We would really like the opportunity to look into this matter further for you and aim to make this a more positive experience. It is never our intentions to leave a customer feeling this way. If possible, please contact us on customer.services@northgate.co.uk or 03330 431095 Option:4 Option :2. We hope to hear from you soon.
Take care,
Emma
Bristol - Northgate
Van had developed multiple mechanical issues phone various other branches and Bristol come to our rescue. Service was impeccable and couldn’t do enough for us. Dropped vehicle off and out in a replacement within 30 minutes.
Can’t thank the staff at Bristol depot enough from reception to admin all the way through to workshop!
April 24, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Alex, thank you so much for your kind words!
We’re thrilled to hear that the team at our Bristol depot was able to come to your rescue and provide such impeccable service. It’s wonderful to know that everything from reception to admin, and all the way through to the workshop, exceeded your expectations. We’ll make sure to pass along your thanks to everyone involved!
If you ever need assistance again, don’t hesitate to reach out – we’re always here to help.
Take care,
Imogen
After a horrible 5 years with…
After a horrible 5 years with Northgate, Bristol, they still can't get it right and continue to take money from me. There is no communication between departments. Even after after my vehicle was off hired, as they couldn't provide me with a replacement van, they continued to charge me. They are quick to take your money but not so quick at paying it back. Disgusting service all round. Another afternoon wasted trying to get answers.
December 23, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Lee,
Thank you for taking the time to provide your feedback.
We’re truly sorry for the frustration and inconvenience you’ve experienced. This is not the level of service we aim to provide. We’d like to investigate this matter urgently to resolve any outstanding issues, including ensuring any incorrect charges are refunded promptly.
Please reach out to us directly at Customer.Services@northgate.co.uk with your account details, and we’ll prioritise your case. Your feedback is invaluable, and we’re committed to improving our processes to prevent this from happening again.
Once again thank you so much for your review and I hope you have a merry Christmas!
Take care,
Imogen
A Real Team effort.
My day started with a breakdown.
Called RAC. Diagnosed fault as needing a battery. On route to Northgate, the dash lit up with numerous faults.
I had to Visit these guys today.
No appointment.
Totally unplanned and wow, Amazing how helpful the team were.
Remembering my mileage. They took my details and fitted me into there already very busy day. "Not a problem", I was told.
Sheridan noticed I had been there a while and sorted me with updates and free hot chocolate. This is the details that truly makes a difference. If I could give more than 5 stars, I would. The Mechanic (Oliver) returned the vehicle and went through everything he did. Above and beyond.... New Battery, Light bulb, 2 Tires and diagnosed the fault. The dreaded DPF. All faults were cleared to help me. The DPF is on order and planned for 2025.
Guys, I can't sing your praises enough. True team players with customers at the center of the the experience You BOTH delivered.
Just amazing.
Thank you.
December 9, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Thank you so much for your incredible feedback, Robert!
We're thrilled to hear about your positive experience with our team at Bristol.
Breakdowns can be stressful, but we're glad Sheridan and Oliver went above and beyond to make your day a little easier. It's great to know their dedication, clear communication, and attention to detail made a lasting impression.
We always aim to provide exceptional service and keep our customers at the heart of everything we do.
Your kind words and recognition mean the world to us, and we'll be sure to share your praise with the rest of the team.
Thank you for choosing Northgate.
Have a lovely Christmas ⛄🦌
Take Care,
Beth Kell
Alex was brilliant- made everything…
Alex was brilliant- made everything easy for us, whilst being very efficient. Also extremely friendly. Wendy was fabulous on the delivery & collection too! We will be back to use you guys again. Thanks, Keynsham Howdens
December 3, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Thank you for your fantastic feedback, Sarah!
We're thrilled to hear that Alex provided such efficient, friendly, and hassle-free service.
Thank you for the big shout-out to Wendy as well for making the delivery and collection process seamless.
Your kind words mean a lot to us and we look forward to serving you even better in the future!
Have a lovely Christmas and thank you for choosing Northgate 🎅
Take Care,
Beth Kell
Front desk
Ali, Sheridan and Teresa never fail to entertain! Best hire van company I have ever been to, fed and watered every time
November 26, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Thank you for your wonderful feedback! 🌟
We're thrilled to hear that Ali, Sheridan, and Teresa made your experience so enjoyable, providing a 5* service is what we aim to do and its fantastic to see that the team at Bristol have been recognised for exactly that with the added bonus of the entertainment and refreshments!
I am sure they will be over the moon with your kind comments!
We look forward to welcoming you back soon 😊🚐
Thank you for choosing Northgate.
Take care,
Beth Kell
Reply from Northgate Vehicle Hire - Bristol
Thank you so much for your lovely review, Victoria!
We are delighted to hear that you experienced helpful, and reliable services from our fantastic team at Cardiff. Providing 5* service is our top priority, and we're thrilled to know that our team's efforts have made a positive impact on your experience.
The team will be over the moon to see your lovely comments.
Thank you for choosing Northgate.
Take Care,
Beth Kell
We have been dealing with Bristol…
We have been dealing with Bristol branch for many years. And have found the staff polite and professional at all times. Mark Russell Royal Mail Bath.
November 12, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Thanks for your review Mark, I'm delighted to hear that you have had such a positive experience over the years with our Bristol branch.
It sounds like the team have provided an exceptional service from reception to the workshop, we really appreciate you taking the time to leave your feedback as this is what we like to hear!
I am sure the team will be thrilled to see your lovely comments.
Thank you for choosing Northgate as your vehicle provider.
Take Care,
Beth Kell
I cannot speak highly enough of the…
I cannot speak highly enough of the whole team at Northgate Avonmouth! Teresa, Alison, Terri-Ann and their whole team are truly amazing.
If you wanted a blueprint for excellent customer service, look no further.
September 10, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hello David, thank you so much for your 5 star review!
We are so pleased to hear that Teresa, Alison and Terri-Ann have been able to provide you with an amazing customer experience.
We always aim to go that extra mile for our customers and provide the best service and and your feedback truly validates our efforts.
I am sure the full team be thrilled to hear your feedback!
Thank you for choosing Northgate.
Take Care,
Beth Kell
Loverly staff and very helpful made my…
Loverly staff and very helpful made my day
(Pay rise)?
August 14, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Thank you so much for your lovely review, Ethan!
We are delighted to hear that you experienced helpful services from our fantastic team at Bristol.
Providing 5* service is our top priority, and we're thrilled to know that our team's efforts have made a positive impact on your experience.
Take Care,
Beth Kell
very welcoming staff and very helpful
very welcoming staff and very helpful
August 14, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Connor, that's wonderful to hear!
I'm glad our excellent customer service met with your expectations.
We really appreciate you taking the time to leave us feedback.
Thank your for choosing Northgate.
Take Care,
Beth Kell
We have been dealing with the Avonmouth…
We have been dealing with the Avonmouth branch in Bristol for years. Again as always we received great service from them. Teresa and Alex were great. Fast efficient service and a posh coffee while we waited. Would highly recommend. Morgan Oak Tree
August 2, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Christopher, thank you so much for your 5 star review!
It is very pleasing to hear that Teresa and Alex and the team at Bristol delivered excellent customer service as we take pride in providing our customers with the best service possible so its great to hear this was achieved.
We look forward to working with you long into the future.
Take care,
Imogen
Thank you
Mitch was very helpful as all ways nothing is to much trouble
July 24, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Debra, thank you so much for your 5 star review!
It sounds like Mitch is an amazing asset to our team here at Northgate, we take pride in delivering the best service possible to our customers. Mitch will be delighted to hear that you were pleased with his customer service!
If you require any further assistance please do not hesitate to contact us.
Take care,
Imogen
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