Van had developed multiple mechanical issues phone various other branches and Bristol come to our rescue. Service was impeccable and couldn’t do enough for us. Dropped vehicle off and out in a rep... See more
Company replied
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See what reviewers are saying
From the moment I walked through the door i was greeted by Tereza who although on another call juggled her phone customer and myself and the workshop to ensure the vans that had been serviced were b... See more
Company replied
After a very long day waiting to get recovered by the RAC, Alison came to the rescue by escalating my recovery and getting me home. When I were taken to Bristol Northgate I was greeted by Simon whom m... See more
Company replied
After carrying out maintenance on North gate vehicle hire in Bristol I feel I have to come on here to give a special mention to the brilliant Simon who was so helpful and couldn't do enough to make... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Fourth Way, Avonmouth, BS11 8DL, Bristol, Bristol, United Kingdom
- 0117 916 3070
4.8
Excellent
98 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Praise for Geoff
Geoff is polite, hard working, knowledgeable and very skilled.
September 26, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Paul, thank you for your kind words!
We’re delighted to hear that Geoff’s professionalism, hard work, and expertise have made such a positive impression.
He truly is a valued member of our team, and we’ll be sure to pass along your feedback to him.
Take care,
Imogen
Reply from Northgate Vehicle Hire - Bristol
Hi Toni, thank you for the lovely review!
We’re so glad to hear that Geoff consistently provides kind and helpful service.
He’ll be happy to know his efforts are appreciated :)
Take care,
Imogen
You had good knowledge and communication
You had good knowledge and communication
September 15, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Ash, thank you for your wonderful feedback!
We’re glad our knowledge and communication met your expectations. It’s always our goal to keep things clear and helpful for you.
Looking forward to assisting you again soon!
Take care,
Imogen
Alison and Alison on front desk very…
Alison and Alison on front desk very friendly and helpful
September 12, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Matt, thanks so much for your lovely shoutout to Alison and Alison at the front desk!
We’re thrilled to hear they were friendly and helpful — we’ll be sure to pass on your kind words.
We really appreciate your feedback and look forward to welcoming you back soon!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Bristol
Thank you for your kind words, Jack! We’re glad to hear you had a positive experience with our customer service. Thank you for choosing Northgate!
Take care,
Emma
The staff are very welcoming and…
The staff are very welcoming and helpful
The down side is the time waiting for the vehicle to be repaired if you are a walk in with a break issue
September 4, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Alan, thank you for your kind words about our welcoming and helpful team—we really appreciate it!
We’re sorry to hear that the wait time for walk-in repairs wasn’t as quick as you’d hoped. We’re always working on ways to improve and make the process smoother for everyone.
Thanks again for your feedback and for choosing us. We hope to make your next visit even better!
Take care,
Imogen
Helpfulness of the staff especially…
Helpfulness of the staff especially tersa went above and beyond to make the process as effortlessly as possible really helpful sorted another vehicle
August 28, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi there, thank you so much for your kind review!
We're thrilled to hear that Teresa went above and beyond to make everything as smooth and effortless as possible for you. It’s great to know she was able to help with another vehicle too—she’ll be so pleased to hear your feedback!
We really appreciate you taking the time to share your experience and hope to see you again soon.
Take care,
Imogen
No MOTcommunication with time allocation…
No communication with time allocation for Mot and brake fluid change. I thought it would take an hour or so to complete, but have been told the van will be going to 3rd party to do work, and be out of my possession for several days. The staff receptionist was very polite and apologised for any inconvenience. Better communication would be gratefully appreciated.
August 28, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Paul, thank you for your feedback, and we're truly sorry to hear about the lack of communication around your MOT and brake fluid change.
We completely understand how frustrating it must have been to expect a short visit, only to find out your van would be away for several days.
We’re glad to hear our receptionist was polite and apologised, but we know that better communication on our part would have made a big difference. Your comments have been shared with the team so we can improve how we set expectations and keep our customers informed in future.
We really appreciate you bringing this to our attention, and hope to have the chance to provide you with a smoother experience next time.
Take care,
Imogen
Reply from Northgate Vehicle Hire - Bristol
Hi Paul, thank you for the lovely review!
We're so pleased to hear you were happy with the service and our team. Your recommendation means a lot to us!
We hope to see you again soon.
Take care,
Imogen
Fast repairs😊
Came in with broken lock Alison was quick to book me in and get me back on the road, Mike did the repair and was clear and helpful in his explanation if what went wrong
August 27, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Morgan, thank you for your kind words!
We’re glad Alison could get you booked in quickly and that Mike provided a clear and helpful explanation while fixing your lock. It’s great to hear you were back on the road in no time!
We really appreciate you taking the time to share your experience and look forward to helping you again whenever you need.
Take care,
Imogen
Really friendly and helpful staff
Really friendly and helpful staff. Greeted by name by Alison with coffee and biscuits, work completed quickly. Couldn't ask for more.
August 27, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi William, thank you so much for your kind words!
We're delighted to hear you had such a positive experience with us. Alison will be especially pleased to know her warm welcome (and biscuits!) made an impression. We're proud of our team for providing fast, friendly, and efficient service—exactly what we aim for.
We really appreciate you taking the time to leave a review and look forward to welcoming you back anytime!
Take care,
Imogen
The ladies at reception were lovely
The ladies at reception were lovely, friendly and very helpful and got my van booked in straight away, service and information was very prompt and efficient, overall a positive experience.
August 27, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Thank you very much for your lovely feedback, Ben! We're delighted to hear that our reception team was welcoming, approachable, and efficient in getting your van booked in promptly. We’ll make sure to share your kind words with them. It’s wonderful to know your experience was a positive one!
Take care,
Emma
Bristol - Northgate
Teresa was a very polite, welcoming and professional receptionist. She dealt with my vehicle quickly.
August 26, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hello Chris, thank you so much for your kind words! We’re delighted to hear that Teresa provided you with a polite, welcoming, and professional experience. We’ll be sure to pass on your compliments to her. It’s great to know your vehicle was handled quickly and efficiently. We look forward to assisting you again in the future!
Take care,
Emma
Brilliant staff , well run and proffesional
Northgate has never failed to let me down, everytime I ring the bristol branch and speak to either Theresa or Allison I am always welcomed with a professional yet down to earth manor, and whenever I pop into branch I am always welcomed with the same the two ladies are lovely and a real credit to your company everything is always plain sailing and I never walk away with disappointment, they go above and beyond for the customers and I.always leave with a smile , thank you guys at northgate
August 22, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Ryan, thank you so much for your amazing feedback!
We’re thrilled to hear that you’ve consistently had such a great experience with our Bristol branch. Theresa and Allison will be over the moon to hear your kind words – they really are a credit to the team, and we’re lucky to have them.
It’s always our goal to make things as smooth and friendly as possible, and it’s great to know that’s been your experience time and time again.
Thanks again for your continued support – we truly appreciate it!
Take care,
Imogen
Fantastic experience and very helpful
Fantastic experience and very helpful, the reception staff was very helpful and explained what the process would be
August 21, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi there, thank you so much for your fantastic feedback!
We’re really glad to hear that our reception team was helpful and made the process clear for you. We’ll be sure to pass your kind words along to them!
Thanks again for choosing us – we look forward to assisting you again in the future.
Take care,
Imogen
Geoff Pratt the Mechanic arrived an…
Geoff Pratt the Mechanic arrived an hour early, was quick, efficient and professional
August 13, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi there, thank you for your great feedback!
We’re delighted to hear that Geoff arrived early and provided quick, efficient, and professional service. We’ll be sure to pass your compliments on to him.
Looking forward to helping you again in the future!
Take care,
Imogen
Great friendly efficient staff
Tea and coffee is great. Very friendly reception staff especially Teresa, great banter but ensures the work is completed. Always kept upto date with progress.
August 7, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Phil, thank you so much for your lovely feedback!
We’re glad you enjoyed the tea and coffee, and it’s wonderful to hear Teresa and the reception team made you feel so welcome. We believe a bit of great banter goes a long way, especially when paired with keeping you updated every step of the way.
We really appreciate your kind words and look forward to seeing you again soon!
Take care,
Imogen
Warm welcome
Made to feel welcome as soon as walking through the door, helpful staff at reception communicate well and provide constant updates
August 6, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi there, thank you so much for your kind words!
We’re thrilled to hear you felt so welcome right from the moment you walked in. Our reception team works hard to keep everyone informed and supported, so it’s great to know their efforts made a positive difference for you.
We really appreciate you taking the time to share your experience and hope to see you again soon!
Take care,
Imogen
Northgate Bristol 5 Star Service
Northgate Bristol have been amazingly helpful 5 star service!!
August 1, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Luke, thank you so much for the fantastic 5-star review!
We’re delighted to hear that Northgate Bristol provided you with such helpful and amazing service. Your kind words truly motivate our team to keep delivering the best.
If you ever need anything else, we’re just a call away!
Take care,
Imogen
Great manners
Great manners, very polite and detailed during handover. Always been a pleasure working with Kay. Asset to your team. I intended to send this feedback weeks ago so cant recall drop off date as dont have it to hand. Keep up the great work
June 27, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Lewis, thank you so much for taking the time to share your feedback!
We’re delighted to hear that Kay has consistently provided polite, detailed, and pleasant service during your handovers. She truly is a valued member of our team, and we’ll be sure to pass your kind words along to her. No worries about the drop-off date — your thoughtful message means a lot to us regardless.
We really appreciate your support and look forward to working with you again soon!
Take care,
Imogen
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