Van had developed multiple mechanical issues phone various other branches and Bristol come to our rescue. Service was impeccable and couldn’t do enough for us. Dropped vehicle off and out in a rep... See more
Company replied
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See what reviewers are saying
From the moment I walked through the door i was greeted by Tereza who although on another call juggled her phone customer and myself and the workshop to ensure the vans that had been serviced were b... See more
Company replied
After a very long day waiting to get recovered by the RAC, Alison came to the rescue by escalating my recovery and getting me home. When I were taken to Bristol Northgate I was greeted by Simon whom m... See more
Company replied
After carrying out maintenance on North gate vehicle hire in Bristol I feel I have to come on here to give a special mention to the brilliant Simon who was so helpful and couldn't do enough to make... See more
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Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Fourth Way, Avonmouth, BS11 8DL, Bristol, Bristol, United Kingdom
- 0117 916 3070
4.8
Excellent
98 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
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Very efficient helpful and friendly…
Very efficient helpful and friendly especially Teresa and Sher
February 1, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Chris!
Thank you for your positive feedback! I'm glad to hear that Teresa and Sher were helpful and friendly and provided the 5* service in which we aim to deliver.
I am sure the staff at the Bristol branch will be over the moon to see your comments.
If there is anything more we can help with, please feel free to reach out and we would be more than happy to help!
Take Care,
Beth Kell
The work 24/7 and are always there to help .
I broke down very early hours on a Sunday morning during my night shift and Simon was very helpful in getting me back on the road, he was also very quick in dealing with the matter at hand, he was very friendly .
January 21, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Thank you for sharing your feedback Brad.
It's great to hear that Simon handled the matter efficiently and with a friendly demeanor.
We understand how crucial it is to receive swift assistance, especially during inconvenient times and i am so glad you were provided with such fantastic customer service from the branch.
I am sure Simon the staff at the branch will be over the moon to see such wonderful comments.
If there is anything more we can help with, please reach out and we would be happy to help!
Take Care,
Beth Kell
Very helpful individual
After carrying out maintenance on North gate vehicle hire in Bristol I feel I have to come on here to give a special mention to the brilliant Simon who was so helpful and couldn't do enough to make my time working there go as smoothly as possible! He was Informative and made sure everything ran as smoothly as possible, clearing ice away for me to keep my working area safe it was something i have never experienced before as a contractor!
He made me feel very welcome! Cheers Simon!
January 18, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Thank you so much for taking the time to share your positive experience with us Martin.
We greatly appreciate your feedback and I am thrilled to hear about the exceptional service provided by Simon during your visit at Northgate.
It's wonderful to know that Simon went above and beyond to make your time at Bristol depot as smooth as possible and i am sure the branch and Simon will be delighted to see your comments.
If there's anything else we can assist you with, please don't hesitate to reach out and we would be happy to help!
Take Care,
Bethannie Kell
M4 breakdown
My lease van broke down on the M4 today, freezing cold it was too. Northgate dispatched the RAC, who were busy as usual so the sub contracted my recovery out to a local firm. I was recovered to Northgate Bristol where Simon the out of hours guy was waiting for us. What a champ that bloke is, had me processed and in a courtesy van within half hour of arriving. He honestly couldn't do enough to help. Simon, you're a credit to Northgate mate, thanks a million. Cheers Ben
January 16, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Thank you so much for taking the time to leave such an encouraging review, Maint.
While it can always feel like an absolute nightmare when a vehicle breaks down, Northgate will always be here to assist you and get you back on the road as soon as possible. I am sure Simon will be over the moon to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Avonmouth out of hours depot -Simon
Avonmouth out of hours depot -Simon
After several hours waiting for a breakdown company to contact me for collection of my van, I was very pleased to have Simon from out of hours Northgate phone me and give me several updates. He was very professional, courteous and helpful. This was not the first time that he has helped me with hire vans that I have had with different employers and he is a credit to Northgate Out of hours team.
Thankyou.
Martin Miller
January 4, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Manta!
I'm delighted to hear that your experience with the out of hours service at the branch has been so positive.
Your vehicle breaking down can be really stressful so Its fantastic to hear that Simon was able to help you and take some of that stress away.
Going the extra mile for our customers is what we do and it sounds like that was demonstrated which is great to see.
Thank you for sharing your positive feedback we really appreciate it and i am sure the staff at the Bristol branch will be over the moon to see such lovely comments.
Take Care,
Bethannie Kell
Simon from the Bristol branch went…
Simon from the Bristol branch went above and beyond to help me after I had an accident in my vehicle, he kept me up to date with the recovery service ETA and couldn’t do enough to help me; being in an accident is stressful enough but Simon reassured me all was ok and arranged a replacement vehicle for me despite being out of hours and was able to get me back on the road in no time at all, thank you Simon, you are a credit to the business
December 2, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Lewis!
Thank you so much for leaving such a lovely review about your experience with Northgate.
I'm truly sorry to hear about the road traffic accident your colleague was involved in, but it's heartening to know that the situation was handled so well by Simon at the Bristol branch.
It's instances like these that demonstrate the dedication and excellent service we like to provide to our customers.
The branch will be thrilled to hear the positive feedback you have left.
If you require any further assistance going forward, please don’t hesitate to get in touch and we will be more than happy to help.
Take Care,
Bethannie Kell
Great professionalism from Simon on the…
Great professionalism from Simon on the out-of-hours shift. It was quick and easy to get a replacement vehicle sorted once Simon got in contact. I can’t fault his work ethic.
November 1, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Paul
It's excellent to hear about the 5* service demonstrated by Simon during the out-of-hours shift.
It's always nice to hear about experiences like yours where dedicated individuals go the extra mile to assist customers.
I am sure Simon will be really happy to read your comments and the feedback you have provided.
We look forward to working with you long into the future.
Take care,
Bethannie Kell
Simon was very helpful
I broke down out of usual opening hours. Simon was extremely helpful and sorted out a replacement vehicle for me in his own time. When I arrived Simon had the vehicle ready to go and made a stressful situation a lot less stressful.
October 10, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hi Joe,
Thank you for your lovely feedback! We strive to provide a seamless experience for our valued customers and I am delighted to hear that Simon did exactly that!
It's always nice to hear about experiences like yours where dedicated individuals go the extra mile to assist customers.
If you ever need further assistance or have more feedback to share, please don't hesitate to reach out. We're here to provide excellent service and support for all your vehicle needs.
Thank you for choosing Northgate.
Take care,
Bethannie Kell
Rubbish, would not recommend to anyone
Poor customer service and lies. I worked for a company who leased a vehicle from these clowns. First time I had to contact them was for a simple headlight bulb failure, rang them and was told to drop by the next day "and we will have you in and out in 5 minutes". It took 3 hours - "because the mechanic had gone to lunch?".
MOT time.... rang and CONFIRMED there would be a replacement van waiting for me as a MOT can take a few hours.......you have guessed it, there wasn't one and I had to take the van to the separate MOT centre...lost half a days pay.
Don't they realise how business critical their service is and how to deliver good customer service? AVOID AT ALL COSTS.
May 4, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Thank you for taking the time to leave your feedback, Rob. I understand your frustrations at the lack of replacement vehicles and the time taken to repair, but unfortunately with the extreme demands of vehicle availability on our fleet, due to the strain on the industry, we are stretched to the limit in providing replacement vehicles to our customers.
I would still welcome the chance to look into your concerns for you, especially with regards to the time it took to fix the headlight bulb failure, but with the information supplied I am unable to find any details for your hire. I would ask that you please get in touch so I can investigate.
Customer.services@northgate.co.uk or on 03330 431095 Option 4 Option 2
I really look forward to working with you to bring this to a resolve.
Thanks
Simon Cort
Thumbs Up
Definitely our go to now for hiring a vehicle now. Really great service, Sally and Hera were both fantastic to deal with.
We hired a Merc Sprinter XL for 5 months. Price was fair and the van was in great condition. When we returned it again everyone was lovely and fair.
10/10 would use again.
September 14, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Thank you so much for taking the time to leave such a great review, Charles.
Northgate's aim is to put our customers first, and I am delighted that Sally, Hera and the team at Bristol have demonstrated our ethos. I am certain that they will all be overjoyed to see your positive comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
The team at Basildon are amazing I deal…
The team at Basildon are amazing I deal a lot with Anwar and Jay and I really can't fault the level of service I receive from them always happy to go above and beyond even on days they are not in, they really are a pushing the level of service and care given to their customers.
November 25, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Thank you so much for taking the time to leave such a great review, Ashley.
Putting our customers first is the very heart of what we do, and I am certain that the Team at Bristol will be delighted to see your positive feedback. It is always so love to hear of the good experiences our customers have had.
Take care.
Laura Griffiths
Great Support from Vicki Page
Great Support from Vicki Page
Key Account Manager
South West & Wales
Vicki is a great Account Manager, always prepared to go the “extra mile” to ensure our business can provide a superior service for our own clients. Her secret? She listens! She listens to correctly interpret new requirements and listens when we have concerns. It makes a big difference.
Thank you, for all of your hard work Vicki.
November 11, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Thank you so much for taking the time to leave such a terrific review, Steve.
Putting our customers first is the very heart of what we do, and I am certain that Vicki will welcome your positive feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Service Is Better Than Ever
To give this review balance, between 2018 and 2020 we as a loyal customer have had some up's and downs. However I do feel a lot of the recent good press at Northgate is well deserved.
Service in my opinion is better than ever (particularly at the Bristol branch). From the Rental Desk, to the Workshop and Account Management.
Particular thanks goes to Vicki Page, Jason Baldwin, Phil Lowe and Sally Pickford. Just such a cohesive service top to bottom. We did try other vehicle rental companies during the recent low's. But without doubt, as a user of 30-40 vehicles daily, when Northgate are on song like this you won't find a better service out there in the market. It's been seriously good the past 18 months.
Thanks again to the Bristol team and for Northgate getting back to what made them successful in the first place. A more 'hands on' approach to business has been great to see.
March 18, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hey Nathan!
Thank you so much for taking the time to leave us a review. It really is pleasing to hear that our Team at Bristol, along side Account Management have left lasting impressions!
We look forward to working with you long into the future.
Take care.
Laura Griffiths
Avoid at all costs
Avoid at all costs. Have a number of vans through northgate. One was vandalised. Went to their garage for repair. Firstly it was sat there for 2 weeks and nothing happened. But wanted to charge me the hire, tried charging me for a pre painted part stating they painted it (yet the item still has the stickers on from the supplier) and also trying to charge for wiring that wasn’t needed!! And then told on the phone ‘don’t know why you are bothered then insurance is paying’
November 17, 2021
Unprompted review
Reply from Northgate Vehicle Hire - Bristol
Hello Jamie, Thank you for telling us about your recent experience with our Bristol location. What you describe is certainly not the service level we want to be providing.
I am keen to look into this for you however I am unable to trace your account from your post. I would really welcome the chance to look into this for you and see what we can do and would therefore invite you to contact us to talk further.
You can email us at customer.services@northgate.co.uk or give us a call on Tel: 03330 431095 Option: 4 Option: 2
Kind Regards
Carleane
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