Great service very friendly and accommodating. No coffee machine for customer use but every staff member that has gone past has asked if I am ok and do I need a drink tea coffee etc.. there is a water... See more
Company replied
Location
Switch locationOccupation Lane, Tempus Business Park, NG32 2BP Grantham, Lincolnshire, GB
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See what reviewers are saying
From the moment I arrived at the Grantham branch, I was made to feel welcome by John at reception and all updates were given in a prompt and timely manner by Lee the technician. The team at Grantha... See more
Company replied
Freindly service, Good vehicle, Very clean, No hiring problems. Would recommend.
Company replied
5* Came in via break down recovery truck Problem located within minutes by Lee Part sourced and repair completed the same day along with a tyre issue Updated regularly by Alison
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Occupation Lane, Tempus Business Park, NG32 2BP, Grantham, Lincolnshire, United Kingdom
- 01476 859959
4.9
Excellent
124 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Northgate Vehicle Hire - Grantham
Thank you for your 5* feedback!
We are pleased to hear that the Team at Grantham provided you with the high quality service in which we aim to deliver.
We look forward to welcoming you back in the future.
Take Care,
Beth Kell
Quick service and good hospitality.
December 10, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Thank you for your feedback, Oliver!
We're glad to hear you experienced quick service and enjoyed our hospitality.
Providing efficient and welcoming service is always our priority and its wonderful to see this reflected in your comments.
Thank you for choosing Northgate.
Take Care,
Beth Kell
We required a replacement van at…
We required a replacement van at extremely short notice. Alison and her team worked their magic to source a van and relocated it to Grantham and had us mobile in 48 hours.
December 6, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Thank you for your lovely feedback!
We’re delighted to hear that Alison and her team were able to work their magic and provide a replacement van so quickly.
Their dedication to ensuring you were back on the road within 48 hours truly reflects our commitment to excellent service.
We appreciate you taking the time to leave such a fab review.
Thank you for choosing Northgate.
Have a wonderful Christmas! 🎅
Take Care,
Beth Kell
Great Service!
My car went in for an unexpected repair, was really impressed with the quick turnaround.
A special mention to Darren who kept me updated with the repairs; great communication throughout!
November 25, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Thank you for sharing your experience, Mel!
We're glad we could help with the unexpected repair and get your car back to you in a timely manner.
A big thank you for mentioning Darren—he'll be pleased to hear his updates and communication made a difference.
We really appreciate your kind words and look forward to welcoming you back in the future!
Take Care,
Beth Kell
Called as a drop in due to an adblue…
Called as a drop in at Grantham due to an adblue issue.
Friendly staff, problem sorted fairly quickly with a van swap.
Plus a quality cup of tea. 👍🏻
November 27, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Thank you for your kind words, Paul!
We're glad we could assist with the AdBlue issue and get you back on the road quickly with a van swap
It's great to hear you enjoyed the tea too!. 😊☕🚐
Thank you for choosing Northgate.
Take Care,
Beth Kell
Great efficient service
Great efficient service . Nothing is too much trouble . Always happy to help
November 27, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Thank you for your lovely feedback about your visit to Grantham! 😊
We're delighted to hear you found our service efficient and accommodating.
It's always our aim to go above and beyond for our customers so its fantastic to hear this was demonstrated 🚐✨
Thank you for choosing Northgate.
Take Care,
Beth Kell
Great service
Great service. Very helpful and didn’t leave me waiting too long!
November 26, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Thank you for your feedback! 😊
We're so happy to hear you received great service and that our team was helpful and efficient whilst resolving the issues in a timely manner.
The staff will be delighted with you comments.
We look forward to assisting you again in the future! 🚐✨
Take Care,
Beth Kell
Extremely helpful and friendly
Extremely helpful and friendly. Van diagnosed before I arrived and parts in stock ready. And most importantly a very good cup of coffee.
October 17, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Thank you for your feedback, Tim!
We're delighted to hear that you've had such a pleasant experience at the Grantham branch.
We're committed to making sure our customers are provided a high quality service and its fantastic to see that the team and the Grantham depot have demonstrated that on your visit, especially by offering good refreshments!
we look forward to serving you even better in the future.
Take care,
Beth Kell
Quick and found the problem with the…
Quick and found the problem with the van fixed it same day less than an hour
Thank you Nathan shaw
September 17, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Corey, that's wonderful to hear!
I'm glad you had a positive experience with Nathan and the excellent customer service met with your expectations.
We really appreciate you taking the time to leave us feedback.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Friendly and quick service by Andy…
Friendly and quick service by Andy Williams in Grantham, overall happy with my service at this branch.
August 21, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hello, thank you so much for your 5 star review!
Its pleasing to hear that our Grantham depot have provided you with excellent service in particular Andy.
Its always a pleasure to deliver 5 star service to our customers.
Once again, thank you for your positive feedback.
Thank you for choosing Northgate
Take care,
Beth Kell
Terry was a gent and the car was great!
August 9, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Thank you so much for taking the time to leave such an excellent review, Nick.
It is great to see that your experience with Northgate has been such a positive one.
I am sure Terry will be thrilled to see your comments.
If there is anything else we can help with, please don’t hesitate to get in touch and we will be more than happy to help.
Take Care,
Beth Kell
Superb service all round
Superb service all round . Kept me informed on repairs . And very friendly and professional service .
July 12, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Thank you so much for your lovely review, Jack.
I am thrilled to hear that you received such wonderful service from the workshop at the Grantham branch.
Appreciation for the hard work and dedication of the staff really does mean a lot, and it's so kind of you to take the time to express your gratitude.
The team at Grantham will be really happy to see your comments.
Thank you for choosing Northgate
Take Care,
Beth Kell
Reply from Northgate Vehicle Hire - Grantham
Thank you for your 5* review.
It is fantastic to see you had such a positive experience at our Grantham branch.
I am certain the team will be elated with your feedback.
Thank you for choosing Northgate!
Take Care,
Beth Kell
Reply from Northgate Vehicle Hire - Grantham
Thank you so much for taking the time to leave such a brilliant review, Saulius. It is great to see what a positive experience you've had with our Grantham branch and I am sure that the team there will be thrilled to see your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Really pleased with the service…
Really pleased with the service provided.I called on the Thursday and they managed to get me in the next day.
June 21, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Thank you for your wonderful review! We are delighted to hear that you were really pleased with the service provided.
It's great to know that we were able to accommodate your needs and get you in the very next day. Your satisfaction is our priority, and your feedback means a lot to us.
Excellent service
Excellent service - prompt delivery & collection - van very well presented. Delivery guys really professional and friendly
June 19, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Thank you so much for taking the time to leave such an excellent review, Paul.
It is a pleasure to see what a positive experience you've had with our Grantham branch and I am certain that the team there will be delighted to see your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Faultless
Van booked in for a mini service. Arrived early, promptly greeted. Was told 90 mins wait which was exactly how long I waited. Was made a drink and offered another drink. In and out exactly as planned and dealt with professionally and courteously. Can’t fault them
June 14, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Thank you for taking the time to leave such a detailed and positive review, John. We're delighted to hear that your visit for a mini service went smoothly and that our team was able to meet your expectations. Providing timely and professional service is our goal, and we're glad you appreciated the refreshments during your wait. We look forward to working with you long into the future!
Take care,
Laura
Always friendly and helpful great…
Always friendly and helpful great service highly recommended
June 11, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Thank you for your wonderful review, Sue! We're delighted to hear that you consistently find our service friendly and helpful. Your recommendation means a lot to us.
We appreciate your continued trust in Northgate and look forward to working with you again in the future.
Take care,
Laura
Having emailed head office twice for…
Having emailed head office twice for the information I needed and been told it was not available due to a system failure I visited my local branch ( Grantham ) where Alison was able to give me all the required details immediately. Thank you Alison.
June 3, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hi Andrew, thank you so much for your 5 star review!
We are thrilled to hear that Alison and our team at Grantham were able to assist you. Unfortunately, we had a system outage which left us very limited to our resources however I can assure you this has now been resolved.
We look forward to working with you long into the future.
Kind regards,
Imogen
Dropped in with no official booking…
Dropped in with no official booking time. Saw me straight away, discussed the issue and fixed it first time. Very friendly team who supplied the coffee too. Great work guys, keep it up!
May 9, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hi Mark, it is fantastic to hear that our team was able to accommodate you promptly. Providing friendly service and a welcoming atmosphere is important to us, so I'm delighted that you found the team to be so accommodating. And who doesn't love a good cup of coffee? Thank you for your kind words.
Take care,
Laura Griffiths
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