Great service very friendly and accommodating. No coffee machine for customer use but every staff member that has gone past has asked if I am ok and do I need a drink tea coffee etc.. there is a water... See more
Company replied
Location
Switch locationOccupation Lane, Tempus Business Park, NG32 2BP Grantham, Lincolnshire, GB
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See what reviewers are saying
From the moment I arrived at the Grantham branch, I was made to feel welcome by John at reception and all updates were given in a prompt and timely manner by Lee the technician. The team at Grantha... See more
Company replied
Freindly service, Good vehicle, Very clean, No hiring problems. Would recommend.
Company replied
5* Came in via break down recovery truck Problem located within minutes by Lee Part sourced and repair completed the same day along with a tyre issue Updated regularly by Alison
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Occupation Lane, Tempus Business Park, NG32 2BP, Grantham, Lincolnshire, United Kingdom
- 01476 859959
4.9
Excellent
124 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer service
Good customer service over the phone and in person.
April 25, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hello Yue, thank you so much for your 5 star review!
Its pleasing to hear that our Grantham depot have provided you with excellent service. It's always a pleasure to deliver 5 star service to our customers.
Once again, thank you for your positive feedback.
Take care,
Imogen
Great experience
Great experience.
Staff always ready to accommodate our needs.
April 25, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hi Adriana, Thank you so much for your 5 star review!
It's great to hear that you are satisfied with your experience at our Grantham depot. They will be thrilled to hear about your positive feedback!
We look forward to working with you long into the future.
Take care,
Imogen
Sorted my van out swiftly
Sorted my van out swiftly. Pleasant and helpful staff working there.
April 24, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hi Andrew, thank you for your 5 star review!
We take pleasure in delivering excellent service to our customers, so it's always refreshing to hear your feedback.
Once again thank you so much for your positive response!
Take care,
Imogen
Dealt with a problem with my van…
Dealt with a problem with my van smoothly, giving us options to minimise the impact to the business
April 22, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hi Chris, thank you so much for your 5 star review!
We take pleasure in delivering excellent service to our customers, so its always refreshing to hear your feedback.
Once again thank you so much for your positive response!
Take care,
Imogen
Great service from Alison and the team…
Great service from Alison and the team at Grantham!
Thanks You
April 19, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hi Phil, thank you so much for your 5 star review!
We aim to provide the best service to our customers we are pleased to hear that this was delivered. I can assure you our Grantham depot will be thrilled to hear your positive feedback!
If you require any further assistance please do not hesitate to contact us.
Take care,
Imogen
I needed a M.O.T fast for my car
I needed a M.O.T fast for my car, Grantham staff did amazingly getting my car in. Darren who did the MO.T preparation was great checked over and washed my car. Very happy customer. Staff super friendly and polite.
March 21, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Thank you so much for taking the time to leave such an amazing review, James.
We know it can feel like a nightmare when you have to take time out of your busy schedule to bring a vehicle in, even for an MOT, that's why Northgate will always be here to assist you and get you back on the road as soon as possible. I am sure Darren and the team at Grantham will be so pleased to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
I was recovered to Grantham where I was…
I was recovered to Grantham where I was transfered I to a lo g wheelbase vehicle, not ideal but resolved the issue of the moment.
Adam, my saviour at northgate was the perfect professional ensuring everything was in order as best he was could with what he had available. I have dealt with Adam before and have to say he is a credit to northgate and should be used as a benchmark for other employees to aspire to.
February 27, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Hey Peter,
Thank you so much for taking the time to share your experience, and we're thrilled to hear about your positive encounter with Adam. We truly appreciate your kind words and are delighted to know that Adam's professionalism and dedication made a positive impact on your overall experience.
At Northgate, we strive to provide exceptional service, and feedback like yours helps us recognise our team members who go above and beyond.
We're grateful to have Adam on our team and are pleased that he could assist you effectively.
Take care,
Laura Griffiths
Super quick delivery of hire car
Super quick delivery of hire car. Helpful and friendly staff who explained everything clearly. Very impressed.
February 26, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Thank you so much for taking the time to leave such an encouraging review, Jayne.
It is a pleasure to see that your experience with our Grantham branch has been such a positive one. I am the team there will be so pleased to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
All the people at this branch are a…
All the people at this branch are a credit to northgate.
90 miles for me to get there would highly recommend
All the personal at this branch need a pay rise
February 20, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Thank you so much for your review, Andy!
We're truly honoured to hear that the team at our branch has made such a positive impact on your experience with Northgate. Your willingness to travel 90 miles to reach our branch and your recommendation mean a great deal to us.
It's incredibly rewarding to know that our staff's dedication and service have left a lasting impression and we appreciate your recognition of their hard work and commitment.
Take care,
Laura Griffiths
Service was prompt they provided a…
Service was prompt they provided a temporary fix that allowed me to get to my local branch
February 19, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Thank you so much for taking the time to leave such an encouraging review, Ronnie.
I am glad to see that you managed to get your vehicle to your local branch. Northgate will always be here to assist you and get you back on the road as soon as possible.
If we can ever be of any further assistance, or if there is anything we can do to make this review a 5-star, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Very prompt and polite service
Very prompt and polite service. Had a hire van to keep me going and service and MOT were down within the day. Lovely staff and very courteous and considerate would recommend.
February 14, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Thank you so much for taking the time to leave such a lovely review, Russell.
We know it can feel like a nightmare when a vehicle needs to come in for maintenance work, Northgate will always be here to assist you and get you back on the road as soon as possible. I am sure that our team at Grantham will be so pleased to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Fantastic service
From the moment I arrived at the Grantham branch, I was made to feel welcome by John at reception and all updates were given in a prompt and timely manner by Lee the technician.
The team at Grantham always go above and beyond, with a friendly atmosphere where nothing is too much trouble. Even a coffee while I waited in the comfort of the reception area.
These guys are the reason why I am and will remain a loyal customer
January 16, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
What lovely feedback, thank you Kiel!
Sometimes, the smallest gestures such as a coffee can make such a big difference. ( Certainly for me anyway)
The Team at Grantham are a credit to Northgate and your review is a refection of that.
Take care,
Laura Griffiths
From the very start this company have…
From the very start this company have got it wrong ! . Wrong vehicle ready on the day of collection meaning a return trip to get the correct one, if you have a problem with vehicle your in gor a real treat, I have travelled for an hour and a half for a new pair of tyres only to be find the tyres weren't ordered not once but twice a chipped windscreen became a crack because there impossible to contact and a minor service took over two hours. All of these meen lost working hours for me.
Honestly a shower of s#£t.
June 6, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Gordon, this most certainly is not a true reflection of the services in which we aim to deliver and I am so sorry to read of the difficulties you have experienced this far.
Please contact us on either 03330 431095 Option:4 Option :2 or customer.services@northgate.co.uk to allow me to investigate this matter further for you.
Take care,
Laura Griffiths
Evie has been absolutely brilliant…
Evie has been absolutely brilliant supporting us. She is always helpful and resolves problems promptly.
January 5, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Grantham
Thanks so much for the fab feedback, Nick! Evie is such a credit to the Grantham Team and really does take pride in all that she does with Northgate.
Take Care!
-Laura Griffiths
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