Sarah from Scunthorpe Northgate vehicle hire brilliant giving us a lift from Scunthorpe to Sheffield to collect a hired van! Thank you very much! Brilliant service
Company replied
Location
Switch locationUnit 34 Glebe Industrial Estate, Normanby Road, DN15 6AL Scunthorpe, Lincolnshire, GB
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See what reviewers are saying
The staff at the Scunthorpe branch, especially Sarah, were very friendly, helpful, accommodating and kept me well informed with developments when our vehicle was in for repair . Refreshments were on h... See more
Company replied
The company I work for hired the van for my work. This van would not start this morning. The out of hours assistant on the breakdown phone line was extremely helpful and put me through to RAC.... See more
Company replied
Got booked in at short notice into the Scunthorpe branch. Was treated both professionally and friendly. Exceeded my expectations as I had a holiday booked the following day. Would highly recommend and... See more
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Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Unit 34 Glebe Industrial Estate, Normanby Road, DN15 6AL, Scunthorpe, Lincolnshire, United Kingdom
- 01724 844435
4.9
Excellent
125 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Hired a Vauxhall Vivaro lwb as a…
Hired a Vauxhall Vivaro lwb as a courtesy van and the coolant pipe burst after a week, brought it back to Northgate and it was repaired quickly, impressed with the service and quickness of the repair
June 17, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Scunthorpe
Hey Oliver, thanks for sharing your experience!
We’re sorry to hear about the issue with the Vauxhall Vivaro, but glad our team could get it repaired quickly and get you back on the road without delay.
It’s great to know you were impressed with the service and speed of the repair — that’s exactly what we aim for.
Thanks for choosing Northgate!
Take care,
Emma
Great Service
Great customer service and friendly staff. Quick turn around my vehicle with minimum disruption to my working day.
My courtesy vehicle got a puncture from a loose screw only an hour after I collected it, your mechanic was on hand immediately and fixed in no time with no fuss.
I would highly recommend
June 12, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Scunthorpe
Garry, I’m delighted to hear that your issue with the van was resolved promptly and that you had such a positive experience at our Scunthorpe branch! This is exactly the kind of service Northgate strives to deliver, and I’m sure our Scunthorpe team will be thrilled to see your comments.
Thank you for choosing Northgate.
Take care,
Emma
Great service
June 12, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Scunthorpe
Thank you so much for your 5 star review! Its pleasing to hear that our Scunthorpe depot have provided you with excellent service. Its always a pleasure to deliver 5 star service to our customers. Once again, thank you for your positive feedback.
Take care,
Emma
Reply from Northgate Vehicle Hire - Scunthorpe
Hi Krzysztof, thanks so much for the great feedback!
We’re glad you’re happy with our service. If there’s ever anything else we can do for you, just let us know!
Take care,
Imogen
Polite and helpful staff.
June 9, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Scunthorpe
Hi John, thank you for your lovely feedback!
We're so pleased to hear you found our staff polite and helpful — we always aim to provide the best service possible. Your kind words are truly appreciated and will be shared with the team.
We hope to see you again soon!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Scunthorpe
Hi Richard, thanks for your lovely comment!
We’re so glad you enjoyed the peace and quiet here. Sometimes a little calm goes a long way! 😊
Please do not hesitate to contact us at customer.services@northgate.co.uk so that we can make your 4 star review a 5 star!
Hope to see you again soon.
Take care,
Imogen
Great Service. Awesome people
Really helpful with everything. Sorted me out a hire car while my van was having work done onto it.
June 5, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Scunthorpe
Hi Cameron, thank you for your kind words!
We’re glad we could help by arranging a hire car while your van was in for work. We always aim to make things as easy as possible for you.
If you need any further assistance, don’t hesitate to reach out!
Take care,
Imogen
The fact that i was a walk in
The fact that i was a walk in. I thought i would have been turned away but that wasn't the case. I was happy to wait while the issue with my van was being resolved. The staff was very helpful and welcoming.
June 2, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Scunthorpe
Hi Raj, thank you so much for taking the time to leave this lovely review!
We’re really glad we could help you out, even as a walk-in. It’s always our goal to make everyone feel welcome and to get you back on the road as smoothly as possible. We truly appreciate your patience and kind words about our team — it means a lot to us.
Safe travels, and don’t hesitate to stop by if you ever need anything in the future!
Take care,
Imogen
Great service very helpful 10 out of 10
May 30, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Scunthorpe
Hello there, thanks so much for the awesome 10 out of 10!
We're delighted to hear you had a great experience with our service. If you ever need anything else, just let us know! 🙂
Take care,
Imogen
5* service
Had my van in for a service, staff were loving and got the job done in good time. Comfortable waiting area with a coffee machine
May 30, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Scunthorpe
Thank you so much for your kind words! We’re thrilled to hear you had a positive experience with our team and that you enjoyed our waiting area amenities. It’s great to know we could get your van serviced promptly. We look forward to helping you again in the future!
Rented a car from Scunthorpe
Rented a car from Scunthorpe, collecting and returning the car was seamless. Car was in great condition and they pointed out any existing damage. Great price and great experience.
May 23, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Scunthorpe
Hi Thomas, thank you so much for your wonderful review!
We’re thrilled to hear that your experience renting from our Scunthorpe location was seamless and that the car met your expectations. It’s great to know our team’s attention to detail and competitive pricing made a positive impression.
We really appreciate you taking the time to share your feedback and look forward to helping you again on your next trip!
Take care,
Imogen
Been here couple of times to sort the vehicle out always friendly faces and the service is great. The problem was eexplained and then sorted. As you would expect it does take time to fix a vehicle.
The office is clean and there is a coffee machine for a drink. Plenty of space to work while you wait.
May 19, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Scunthorpe
Hi Kim, thank you so much for your wonderful review! We’re really happy to hear that you've had great experiences with us each time you’ve visited. It’s always our goal to provide friendly service and clear communication about any issues, and we’re glad we could meet your expectations.
We’re also pleased you found the office comfortable and convenient while you waited. We hope the coffee machine helped make your time with us a bit more enjoyable!
If you ever need anything else in the future, feel free to reach out. We’re always here to help!
Take care,
Imogen
Very friendly staff
Very friendly staff, everyone was super helpful. Van was serviced quickly. Would highly recommend.
May 12, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Scunthorpe
Hi Jordan, thank you for your 5 star review!
We are so glad to hear that everyone at the branch was helpful and friendly. Here at Northgate its always a pleasure assisting our customers as best as we can so its great to hear this was done!
If you need any further assistance, do not hesitate to reach out!
Take care,
Imogen
Excellent reception staff and mechanics…
Excellent reception staff and mechanics thank you
April 30, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Scunthorpe
Thank you for your kind words!
We're delighted to hear you had a positive experience with both our reception team and mechanics. Your feedback is truly appreciated, and we’ll be sure to pass your thanks on to the team.
We look forward to welcoming you back again soon!
Take Care,
Beth
Excellent service as always with all…
Excellent service as always with all vans brought here, always get done while we wait which is perfect for us as vans are in constant use
April 25, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Scunthorpe
Thank you for your kind feedback!
We’re delighted to hear that you consistently receive excellent service— we know how important it is to keep your vans on the road.
We truly appreciate your continued support and look forward to welcoming you again in the future.
Take Care,
Beth
Very professional service from James and the team.
I had issues with the van that was originally delivered to me, which was out of the Scunthorpe branches control, meaning to get this resolved, I had to take the vehicle to Scunthorpe on my day off, which wasn’t ideal.
The vehicle required some replacement parts, Cloudiu the technician thoroughly explained what was required and that the parts weren’t going to arrive for a few days, meaning another 40 mile round trip at some point to collect the vehicle.
James the branch manager, respected the inconvenience caused to me and managed to source me a replacement vehicle, one that I was very happy with.
April 25, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Scunthorpe
Thank you for sharing your feedback and leaving us a 5* review Andrew.
I’m sorry to hear about the inconvenience you initially experienced and the disruption it caused to your day.
However, I’m really pleased that Cloudiu was able to keep you fully informed and that James was able to quickly arrange a replacement vehicle that you were happy with.
We really appreciate your support and look forward to welcoming you back in the future.
Take Care,
Beth
Van broken down due to throttle pedal…
Van broken down due to throttle pedal drove to Nothgate Scunthorpe and was back up and running within the hour .top job well done
April 24, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Scunthorpe
Hi Craig, thank you so much for your great feedback!
We're thrilled to hear that the team at Northgate Scunthorpe was able to get you back up and running so quickly. It’s always our goal to provide fast, efficient service, and we’re glad we could help you get back on the road.
If you ever need anything else, don’t hesitate to reach out. We’re here to help!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Scunthorpe
Hi Brad, thanks a lot for your great review!
We're really happy to hear you were pleased with the speedy service. If there's anything we could've done to make it a full 5-star experience, we'd love to hear your feedback—always looking to improve!
Thanks again, and hope to help you again soon.
Imogen
Brilliant service very fast and…
Brilliant service very fast and reliable, rang up with a problem at half past 9, problem was fixed by 11 o’clock less then 2 hours later! Can not thank them enough for how reliable and good the team are!
April 14, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Scunthorpe
Thank you for the fantastic feedback!
We're so pleased to hear the team were able to resolve your issue so quickly and reliably.
It's great to know you felt well looked after — we'll be sure to pass your comments on to everyone involved!
Thank you for choosing Northgate.
Take Care,
Beth
Professional polite staff good service…
Professional polite staff good service fast and effective
April 11, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Scunthorpe
Thank you so much for your kind feedback!
We're really pleased to hear that you found our team professional, polite, and the service fast and effective.
We truly appreciate you taking the time to share your experience!
Thank you for choosing Northgate.
Take Care,
Beth
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