It took multiple calls taking hours to sort out our accounts. Was given conflicting information from different advisors. Thought it was all a sorted then received texts and letter asking for payment t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I pay my monthly bill by standing order every month, yet I have absolutely no signal at my home address CR6 9PB for around 2 weeks and poor reception before then. I cannot contact O2 on the number I... See more
Company replied
Been with O2 for 14 years, recently bought Apple Watch with cellular, O2 say they can’t connect it because I didn’t buy it from O2, this is against their own stated policy. Many hours spent on phone... See more
Company replied
live chat is terrible. AI doesn't understand you, then through to a human after 15 mins who doesn't understand basic questions, then the system logs you off when you try and look for anything on your... See more
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
500 Brook Drive, RG2 6UU, Reading, United Kingdom
- 0344 809 0202
- www.o2.co.uk
2.3
Poor
24K reviews
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More 02 incompetence
They answer your reveiw with a stupid link that just takes you to their reviews.
What a disgrace.
Can’t wait till my contracts end and I can go to a normal company that do what they say they’re gonna do
July 11, 2026
Unprompted review
Reply from O2
Thank you once again for posting a review Susan. We're sorry that you are not happy with a previous response.
Trustpilot is a third party review site and, as such, we're afraid that we have no access to account information.
If you can reach out to our team using one of the below methods we will be more than happy to help:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4pgfSPe
Facebook: https://bit.ly/4wIatDb
Went to Morzine, poor reception
Went to Morzine, France, for a week and the reception O2 provided was terrible. Had acceptable coverage at Geneva airport but other than that the data in Morzine was mostly 3G and non-responsive. My other friends were using EE and had no issues.
July 3, 2026
Unprompted review
Thanks Amina K
A huge thank you to Amina K for the amazing service! I needed a SIM replacement and had already visited the store a few days earlier, but unfortunately her colleagues weren’t able to resolve the issue.
When I came back, Amina took the time to understand the problem and was able to sort everything out quickly and professionally. She was friendly, patient, and clearly knew what she was doing. Her excellent customer service turned what had been a frustrating experience into a really positive one.
Thanks again, Amina – you’re a real credit to the O2 team!
July 10, 2026
Unprompted review
Reply from O2
Hi Kevin - thanks so much for your review.
We're delighted to hear that Amina was able to resolve your SIM replacement issue and turn your experience around. We understand how frustrating it can be when a problem isn't resolved straight away, so it's wonderful to know that Amina took the time to listen, understand the situation, and provide a quick and professional solution
Your kind words about her friendliness, patience, and expertise will mean a lot to her. We’re incredibly proud to have team members like Amina who are dedicated to delivering great customer service and going the extra mile for our customers.
Thank you again for taking the time to share your experience. We'll be sure to pass your feedback on to Amina and the store team 💙
Fariha and Noel say they are the dream…
Fariha and Noel say they are the dream team and I see they are. Such superstars sorting out my SIM card. Both absolute geniuses!! Genuine customer service from both, working together to find a solution
July 10, 2026
Unprompted review
Reply from O2
Hi Evan, thanks for taking the time to leave us such a lovely review.
We're really glad to hear that Fariha and Noel provided such excellent service. It's great to hear how their teamwork made a real difference.
If you need anything in the future, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4famNES
Facebook: https://bit.ly/4gxYSSk
Jasmine was great very professional…
Jasmine was great very professional with her service
July 10, 2026
Unprompted review
Reply from O2
Hi Mohammed, thanks for taking the time to leave a review.
We're really pleased to hear you received a great service from Jasmine 🙂
If you do need any further help in the future, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4yg3iDI
Facebook: https://bit.ly/4eWIfOP
Fariha and Noel are such gems
Fariha and Noel are such gems. What amazing people I usually talk to shay but he's not in and they sorted me right out. Been coming here for years and these 2 were amazing
July 10, 2026
Unprompted review
So I got pressured into taking a deal
So I got pressured into taking a deal, even though I said I need to check with my husband by saying I’d lose the deal and I’m not great with these things so panicked! I called back less than 3 hours later to cancel and am being charged. The amount is only pennies but seeing as I never even used the service I am absolutely appalled!! Steer well clear!
July 8, 2026
Unprompted review
Reply from O2
Hi Charlotte, this is really disappointing to hear and not the experience we want for our customers.
We'd like the chance to make this right. Can you get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3Td5EmC
Facebook: https://bit.ly/44jyRif
Network
I live in Warrenpoint up Bridle Hill in 2 Ardfield Crescent BT34 3 TY opposite Omeath so the network changes often to Southern Ireland.
July 10, 2026
Unprompted review
Stefan and Yinka were great
July 10, 2026
Unprompted review
Reply from O2
Hi A Nyka L, thank you for leaving us a review.
We're glad you're enjoying your services and we hope this continues.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4h50YsS
Facebook: https://bit.ly/4phvUZ8
Useless
Just off the phone to 4 different advisors an hour call, none have a clue whats going on with letters and messages I’ve received. Not been with the company for 4 months yet still trying to set up direct debits, fraud department was useless and fobbed me off, beforehand 2 calls have been made about the same issue, still awaiting a call from ‘higher up’ that said he would call back! Complete useless company.
Edit - 11/07/26
As advised by the ‘fraud department advisor’ to go into a O2 store to sort this issue to then be told to ring customer services again because they can’t deal with it in store. An email of complaint will be sent and if this is not dealt with finally, we will then be contacting an ombudsman!
July 10, 2026
Unprompted review
Reply from O2
Hi David, thanks for leaving us a review.
Sorry that you've had this experience with us after such a short space of time. It's not the level of service we'd expect.
We're keen to know more so we can help put things right. Please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3SKdcxf
Facebook: https://bit.ly/4gxVtmw
DO NOT BUY NEW IPHONE WITH O2 IN…
DO NOT BUY NEW IPHONE WITH O2 IN LONDON.
After 10 hours spent taking to o2 customer service, we still got no resolution. Got a new iPhone with o2 and had no service in central London for months. Missed countless work emails and calls, couldn’t get an uber home because there was no signal, tried to sort it out and even after multiple calls, nothing happened. Then when we tried to return the device, they gave us false information meaning my elderly father travelled all the way to return the phone to the store it was purchased from only to be told the information provided to us was wrong.
If you want to have phone signal, don’t go with o2.
July 10, 2026
Unprompted review
Service was really speedy and…
Service was really speedy and professional
July 10, 2026
Unprompted review
Reply from O2
Hi Solabomi, thanks for your review.
We're really glad that you're enjoying our services. We appreciate you letting us know.
If you do need any help going forward please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vsAaX8
Facebook: https://bit.ly/4vtenib
They sent me an email in October 2025…
They sent me an email in October 2025 that the price would be increased in April 2026, but they did the increase from November 2025 without any notification, in January discovered that O2 increase from November and for more money that they notified in the email in October, immediately I cancelled the contract they gave me the date of last day service but they tried to charge me again in February, I called them to explain that our contract had expired, they gave me apologies but the worse from O2 was that damage my credit report because I didn't want to pay after that our contract had expired, really I don't recommend O2 my experience was terrible now my credit score was damaged for fake report from O2
February 5, 2026
Unprompted review
Reply from O2
Hi Luis, thanks for leaving us a review.
We're really sorry for the poor experience you've had when cancelling your account. This is very disappointing to hear, and we can assure you that this is not the level of service that we want to provide.
Please get in touch with us using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eTs70C
Facebook: https://bit.ly/4vWNzrs
Heena has been very determined and…
Heena has been very determined and wanted a positive outcome for myself. I was grateful for her patience and support.
July 10, 2026
Unprompted review
Reply from O2
Hi Cynthia, thank you for taking the time to leave a review.
We're really pleased that you had such a positive experience with Helena.
We hope you continue to enjoy your services however if you do need anything further please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ybZxiw
Facebook: https://bit.ly/4vWO4Sv
Amina K in the Stratford store has been…
Amina K in the Stratford store has been extremely helpful !
July 10, 2026
Unprompted review
Hal was super helpful
Hal was super helpful, he explained all the tariff options clearly and sorted out my tariff change in minutes.
July 10, 2026
Unprompted review
Reply from O2
Hi Matthew, thanks for taking the time to leave a review.
We're so glad to hear that Hal has taken the time to explain things clearly to you and made sure all your issues were taken care of.
If you do need any help in the future, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3SPccYF
Facebook: https://bit.ly/44mCXGs
Amin was so patient and and…
Amin was so patient and and understanding with me. He replaced my Sim and helped me set up my WhatsApp issues. Fariha was lovely aswell. These advisors are amazing and should be promoted. What a lovely bunch of staff.
July 10, 2026
Unprompted review
Reply from O2
Hi Rivers, thank you for taking the time to leave us a review.
We're pleased to hear that Amin and Fariha were able to help you and make sure your issues were resolved.
If you do need any further help, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4h7JDiZ
Facebook: https://bit.ly/4aM0zYA
Was really easy and I am so happy the i…
Was really easy and I am so happy the i was done within some few minutes
July 10, 2026
Unprompted review
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