It took multiple calls taking hours to sort out our accounts. Was given conflicting information from different advisors. Thought it was all a sorted then received texts and letter asking for payment t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Little or no phone signal for some time, (out in the country) along with unnecessary price increase not appreciated. Slowly but surely becoming a poor service to be with. Will be considering all opt... See more
Company replied
Well, mostly because your service leaves me lost most days, as a single retired pensioner there are a list of things I cant get due to some sort of security, Fanbase for one, Im invited on, but my ser... See more
Company replied
Pretty appalling. No longer possible to get balance from the phone whilst on Classic PAYG. Online, the balance seems to be a fictitious number. Keep getting cut off when talking to customer services.... See more
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
500 Brook Drive, RG2 6UU, Reading, United Kingdom
- 0344 809 0202
- www.o2.co.uk
2.3
Poor
24K reviews
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Was helped by a young man called Ollie
Was helped by a young man called Ollie. He was friendly, patient and very informative. Sorted my issue promptly and efficiently
July 8, 2026
Unprompted review
Reply from O2
Hi there,
Thanks for leaving us a review – you've made our day! 😄 We're thrilled to hear that everything is going great and that you're enjoying being part of O2.
If you need anything at all, we're here for you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4h65GGR
📘 Facebook: https://bit.ly/4eTQGKT
Been with O2 for years never had a…
Been with O2 for years never had a problem 👍
July 9, 2026
Unprompted review
Reply from O2
HI David,
Thank you so much for your amazing feedback! 💙 We love hearing that you're happy with your experience and enjoying all the benefits available to you.
If there's anything we can assist with, we're only a message or call away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4yfWFB9
📘 Facebook: https://bit.ly/4bgoiAc
Misleading email
Email sent out was VERY misleading. The new upgrade for satellite access is dependant on the latest mobile and if you are travelling into the mountains. How about fixing just a good service for where I live in Farnham. Just make the email clear and use the alleged £2 million a day spending on fixing the service here in Surrey, before "wandering" into the mountains. VERY disappointed customer....again.
July 9, 2026
Unprompted review
Reply from O2
Hi Freddie,
We're sorry to hear that your experience with us hasn't been a positive one. We completely understand your frustration and appreciate you taking the time to make us aware of your concerns. We'd like the chance to investigate and assist further.
Call: 202 or 0344 809 0202
X: https://bit.ly/4ydyfbD
Facebook: https://bit.ly/3R9J0ed
Keeps you updated with information
Keeps you updated with information , speed is fast and call connection good.
July 9, 2026
Unprompted review
Reply from O2
Hi Maria,
Wow, thank you for the lovely review! 🌟 It’s fantastic to hear that things are going so smoothly and that you're making the most of everything we have to offer.
Need us? Just give us a shout:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4f5GJZA
📘 Facebook: https://bit.ly/4gORTEL
Terrible 5G snd 4G makes 02 unusable in…
Terrible 5G snd 4G makes 02 unusable in many areas of Eastbourne and the country. When we complained we were told it was due to a birds nest in the transmitting tower!!
July 9, 2026
Unprompted review
Reply from O2
Hi Mr Tomlinson,
Thank you for sharing your feedback with us. We're disappointed to learn that we've not met your expectations and sincerely apologise for any inconvenience or frustration caused. We'd be grateful for the opportunity to review the situation further.
Call: 202 or 0344 809 0202
X: https://bit.ly/3QLrxZF
Facebook: https://bit.ly/4f34EZC
Lack of signal in built up areas in…
Lack of signal in built up areas in 2026 is honestly shambolic. I live in the suburbs of a city, can literally stand in front of the local 5G mast and barely register 4g connectivity. It's absolutely ridiculous. And has been terrible for years.
July 9, 2026
Unprompted review
Reply from O2
Hi Chris,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your recent experience and understand how frustrating this must have been for you. This isn't the level of service we aim to provide, and we'd like the opportunity to look into this further and see how we can help.
You can contact us through any of the following channels:
Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
X: https://bit.ly/4pf6Lyi
Facebook: https://bit.ly/4pb30d4
Inexistent customer service
Inexistent customer service. They said they can’t repair the mast in London, Tooting SW17 and asked me to cancel the contract! Connection in Tooting is incredibly bad, unreliable service. After being with them more than 4 years!!!
July 1, 2026
Unprompted review
Reply from O2
Hi Stefano,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your recent experience and understand how frustrating this must have been for you. This isn't the level of service we aim to provide, and we'd like the opportunity to look into this further and see how we can help.
You can contact us through any of the following channels:
Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
X: https://bit.ly/3Tt2mf2
Facebook: https://bit.ly/4pev4MN
Good soun was very good
Good soun was very good. No one could help me just had me confused. SOUN helped quickly like it was nothing. 10 starts for that lady
July 9, 2026
Unprompted review
Reply from O2
Hi there,
Thanks a million for taking the time to leave us a review! 😊 We're delighted to hear that everything is going well and that you're enjoying your experience with us.
If there's ever anything you need, we're always happy to help:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4vs1p4f
📘 Facebook: https://bit.ly/4vZDAlo
Good morning Manager
Good morning Manager , i would like to appreciate one of your staff Tim who helped me last week.I was really pleased with his job and the help of getting a new phone, i was really stressed and he took his time to listen to my problems, Tim was really calm, helpful and solved all my problems i am now enjoying my new phone with no issues. Thank you Tim for making it happem, you really have a good team over there.
July 9, 2026
Unprompted review
Reply from O2
Hi Alice,
Thanks for leaving us a review – you've made our day! 😄 We're thrilled to hear that everything is going great and that you're enjoying being part of O2.
If you need anything at all, we're here for you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4yeKvsq
📘 Facebook: https://bit.ly/4pcllGP
Jasmine was really helpful
July 9, 2026
Unprompted review
Reply from O2
Hi there,
A huge thank you for your review! 🎉 It's brilliant to hear that you're having such a great experience and enjoying everything we have to offer.
Should you ever need a helping hand, just reach out:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3QZcZWl
📘 Facebook: https://bit.ly/4vrwEMO
Been with 02 for years
Been with 02 for years, first time experiencing any form of problems.
Upgraded my phone, fraudalent activity on my phone, so my phone has been cut off for nearly a week, constantly chasing 02 for reconnection, prioritised me, but still no connection.
The people in 02 phone shops are useless, (apart from 02 Stratford)just want a sale and no aftercare.
Giving them until the end of today, no reconnection, sending back phone and cancelling my 02.
Reading all these bad comments, clearly 02 need to sort themselves out, absolute nightmare, and I definitely wouldn’t recommend them to anyone. 😔
July 6, 2026
Unprompted review
Reply from O2
Hey Kiti,
Thank you so much for your amazing feedback! 💙 We love hearing that you're happy with your experience and enjoying all the benefits available to you.
If there's anything we can assist with, we're only a message or call away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3QPUDah
📘 Facebook: https://bit.ly/4faHjp0
Got my contract paid off and canceled…
Got my contract paid off and canceled efficiently.jasmine gave great advice and service
July 9, 2026
Unprompted review
Reply from O2
Hey Akram,
Wow, thank you for the lovely review! 🌟 It’s fantastic to hear that things are going so smoothly and that you're making the most of everything we have to offer.
Need us? Just give us a shout:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4vnnctM
📘 Facebook: https://bit.ly/3RoL4PL
I’ve never had a network provide close…
I’ve never had a network provide close to zero internet connection during the majority of my London zones I travel between from home to work. They gave me a cancellation period and now making me go through bc customer complaints just to waive the cancellation fee they advised I wouldn’t have.
July 1, 2026
Unprompted review
Reply from O2
Hi Celal,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your recent experience and understand how frustrating this must have been for you. This isn't the level of service we aim to provide, and we'd like the opportunity to look into this further and see how we can help.
You can contact us through any of the following channels:
Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
X: https://bit.ly/4wACGLY
Facebook: https://bit.ly/4wzw8Nw
Want to thank Travis in Belfast store…
Want to thank Travis in Belfast store near M&S for being kind, patient and understanding when I was upgrading my phones recently...excellent adviser...5*....can't say same for one of the senior female staff...very rude and not very becoming...needs retrained on how to be respectful to customers...1*
June 2, 2026
Unprompted review
Reply from O2
Hi Caroline,
Woohoo! 🎊 Thanks for sharing your feedback with us. We're so pleased to know that things are going well and that you're enjoying your journey with O2.
If we can help with anything, don't hesitate to get in touch:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4f6RVF9
📘 Facebook: https://bit.ly/4f6RXNh
Biggest mistake iv made there network…
Biggest mistake iv made there network signal is rubbish we had a power cut and couldn't get on to mobile network 1bar tried ringing hut they are closed
July 8, 2026
Unprompted review
Reply from O2
Hi James,
Thank you for your review. We're truly sorry to hear that you've had a negative experience with us. We understand how important reliable service is, and it's disappointing to hear we've let you down. Please reach out to us so we can look into this personally.
Call: 202 or 0344 809 0202
X: https://bit.ly/4vrBKbD
Facebook: https://bit.ly/4fgBGps
Abde is extremely professional and…
Abde is extremely professional and helpful. It was a great experience!
July 8, 2026
Unprompted review
Reply from O2
Hi Anita,
Thanks for leaving us a review – you've made our day! 😄 We're thrilled to hear that everything is going great and that you're enjoying being part of O2.
If you need anything at all, we're here for you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3T7XzzB
📘 Facebook: https://bit.ly/4wFdKDg
Reply from O2
Hi Ruth,
Wow, thank you for the lovely review! 🌟 It’s fantastic to hear that things are going so smoothly and that you're making the most of everything we have to offer.
Need us? Just give us a shout:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4aJPF5w
📘 Facebook: https://bit.ly/4vxKm0M
The mobile services are all interlinked with each and it's all rubbish other
I've been a loyal customer since 2013.
But since Virgin has partnered up with O2 it has gone downhill, quite dramatically.
The automatic customer service android. Doesn't recognise as my password or any links towards my account.
And talking to customer service with humans seems like I have to repeat myself.
I'll transfer to starlink. Because the internet service will be better and especially being in middle of nowhere.
July 8, 2026
Unprompted review
Reply from O2
Hi Damien,
Thank you for taking the time to leave a review. We're sorry that you have had a poor experience with our services. This is very disappointing to hear, and we can assure you that this is not the level of service that we want to provide.
The team will be more than happy to take a look into things further for you if you can contact us one of the following methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fpMH8S
Facebook: https://bit.ly/4y3uwx8
Continued poor service from this…
Continued poor service from this company. Still no product supplied they wanted to close my complaint as resolved when they still havent supplied anything. The maneger from o2 then tried to blame me for the delay when the 'statement of fact' (his term)
is theyve taken an order . and upfront payment and havent supplied a product, with no promose of I will receive it..
July 8, 2026
Unprompted review
Reply from O2
Hi MMP,
Please accept our sincere apologies for the experience you've had. We understand your concerns and want to assure you that we'd be happy to investigate this further with you.
Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
X: https://bit.ly/4vVFGm3
Facebook: https://bit.ly/4vH7Dxn
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