It took multiple calls taking hours to sort out our accounts. Was given conflicting information from different advisors. Thought it was all a sorted then received texts and letter asking for payment t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Little or no phone signal for some time, (out in the country) along with unnecessary price increase not appreciated. Slowly but surely becoming a poor service to be with. Will be considering all opt... See more
Company replied
Well, mostly because your service leaves me lost most days, as a single retired pensioner there are a list of things I cant get due to some sort of security, Fanbase for one, Im invited on, but my ser... See more
Company replied
Pretty appalling. No longer possible to get balance from the phone whilst on Classic PAYG. Online, the balance seems to be a fictitious number. Keep getting cut off when talking to customer services.... See more
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
500 Brook Drive, RG2 6UU, Reading, United Kingdom
- 0344 809 0202
- www.o2.co.uk
2.3
Poor
24K reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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I'm getting bombarded by Indian SIM…
I'm getting bombarded by Indian SIM replacement scam calls. This type of fraud can be disastrous. The aim is to take over your calls and your security and your finances. O2 HAVE ISSUED NO WARNINGS AND AREN'T INTERESTED IN ALERTING OR PROTECTING THEIR CUSTOMERS.
July 8, 2026
Unprompted review
Reply from O2
Hi Ian,
Thank you for taking the time to leave a review. We're sorry that you have had a poor experience with our services. This is very disappointing to hear, and we can assure you that this is not the level of service that we want to provide.
The team will be more than happy to take a look into things further for you if you can contact us one of the following methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4h3Lnd6
Facebook: https://bit.ly/3QNQvYm
I would like to give a special thanks…
I would like to give a special thanks to Anees for his outstanding support. He was extremely helpful, patient, and professional throughout the entire process. He took the time to answer all my questions and made everything easy to understand. His excellent customer service and friendly attitude made my experience with O2 a great one. I truly appreciate his help and would highly recommend him. Thank you, Anees!
July 8, 2026
Unprompted review
Reply from O2
Hi there,
Thanks a million for taking the time to leave us a review! 😊 We're delighted to hear that everything is going well and that you're enjoying your experience with us.
If there's ever anything you need, we're always happy to help:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4vVFLGq
📘 Facebook: https://bit.ly/4vVFN10
SUPER HELPFUL ABDI IS VERY KIND THANK…
SUPER HELPFUL ABDI IS VERY KIND THANK YOU
July 8, 2026
Unprompted review
Reply from O2
Hi there,
Thanks for leaving us a review – you've made our day! 😄 We're thrilled to hear that everything is going great and that you're enjoying being part of O2.
If you need anything at all, we're here for you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4fpcRst
📘 Facebook: https://bit.ly/4fpcRZv
Abde was very helpful i came in for the…
Abde was very helpful i came in for the second time and it was finally resolved thank you very much
July 8, 2026
Unprompted review
Reply from O2
Hi Barbara,
Wow, thank you for the lovely review! 🌟 It’s fantastic to hear that things are going so smoothly and that you're making the most of everything we have to offer.
Need us? Just give us a shout:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3QQ12lP
📘 Facebook: https://bit.ly/4f724BL
My experience today was incredible
My experience today was incredible!
The team are so knowledgeable and truly kind.
Vaish was truly lovely, she helped with everything like a true professional. I felt so relaxed in the store.
July 8, 2026
Unprompted review
Reply from O2
Hi Elenor,
A huge thank you for your review! 🎉 It's brilliant to hear that you're having such a great experience and enjoying everything we have to offer.
Should you ever need a helping hand, just reach out:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/44WFJ5g
📘 Facebook: https://bit.ly/4bD07vZ
Absolutely disgraceful service from 02
Absolutely disgraceful service from 02
They have a bunch of fraudsters working for them as a third party partner kynex
I outright refused this contract refused my pac codes and told them I DO NOT WANT IT!!
THEY HAVE PUSHED THROUGH THE CONTRACT
They've sent me sim cards i do not want theyve threatened that id have to pay the full contract amount as there's a 0 day cooling off period
I CANCELED THE CONTRACT BEFORE THE PHONE CALL HAD ENDED
DISGRACEFUL!!!!
June 22, 2026
Unprompted review
Reply from O2
HI Sean,
Thank you for taking the time to leave a review. We're sorry that you have had a poor experience with our services. This is very disappointing to hear, and we can assure you that this is not the level of service that we want to provide.
The team will be more than happy to take a look into things further for you if you can contact us one of the following methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vo6GKa
Facebook: https://bit.ly/4pdJmx6
Really friendly staff very professional
Really friendly staff very professional
July 8, 2026
Unprompted review
Reply from O2
Hi there,
Thank you for your fantastic review! 😊 It's wonderful to hear that you're happy with the service and enjoying everything that's available to you.
If there's ever anything you'd like help with, we're ready whenever you need us:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4wzq5bM
📘 Facebook: https://bit.ly/4wBQgic
Fariha did amazing at sorting me out…
Fariha did amazing at sorting me out with that roaming feature and the tablet!!! What a gem
July 8, 2026
Unprompted review
Reply from O2
Hi Helen,
What an awesome review—thank you! 🌟 We're so happy to hear that things are going great and that you're loving what O2 has to offer.
Remember, if there's anything we can help with, we're always here:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4vs1O6L
📘 Facebook: https://bit.ly/4frODxE
Pretty appalling
Pretty appalling. No longer possible to get balance from the phone whilst on Classic PAYG. Online, the balance seems to be a fictitious number. Keep getting cut off when talking to customer services. These all seems too deliberate to get me off this cheap tariff that no longer suits them. Well, I will, by moving to a better provider.
July 8, 2026
Unprompted review
Reply from O2
Hi there,
Thank you for taking the time to leave a review. We're sorry that you have had a poor experience with our services. This is very disappointing to hear, and we can assure you that this is not the level of service that we want to provide.
The team will be more than happy to take a look into things further for you if you can contact us one of the following methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4plBZDR
Facebook: https://bit.ly/4eU0WTs
Donte was brilliant service
Donte was brilliant service. Very caring and very supportive when sorting my issue
July 8, 2026
Unprompted review
Reply from O2
Hiya Dany,
Thanks for leaving us a review – you've made our day! 😄 We're thrilled to hear that everything is going great and that you're enjoying being part of O2.
If you need anything at all, we're here for you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4ytX4QO
📘 Facebook: https://bit.ly/4ybRbay
Seb and Jay were really good!
July 8, 2026
Unprompted review
Reply from O2
Hi Jack,
A huge thank you for your review! 🎉 It's brilliant to hear that you're having such a great experience and enjoying everything we have to offer.
Should you ever need a helping hand, just reach out:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3SWGfxs
📘 Facebook: https://bit.ly/4vUyKpg
left them absolute nightmare customer…
left them absolute nightmare customer service abroad got an inappropriate comment from one on online chat put a complaint in, I returned a phone were still charging me for it also old handset was paid off wanted to charge me £27 for sim only signal in my home was terrible switched to EE won't be back cheaper or not they are the worst.
June 11, 2026
Unprompted review
Reply from O2
Hi there,
Thank you for taking the time to leave a review. We're sorry that you have had a poor experience with our services. This is very disappointing to hear, and we can assure you that this is not the level of service that we want to provide.
The team will be more than happy to take a look into things further for you if you can contact us one of the following methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3QNQljI
Facebook: https://bit.ly/4h3tWJI
Great face to face customer service
Arisen was knowledgeable, helpful, efficient, friendly and was quick to resolve my issue!
July 8, 2026
Unprompted review
Reply from O2
Hi Alison,
Thank you so much for your amazing feedback! 💙 We love hearing that you're happy with your experience and enjoying all the benefits available to you.
If there's anything we can assist with, we're only a message or call away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4wvkeEl
📘 Facebook: https://bit.ly/4aKKMcs
Support is garbage, lies, and doesn't wanna fix or replace phone
They have my phone for repair for more than 2 weeks and they have been lying and giving conflicting information about my phone. First they said it was waiting to arrive when it was already there. Then last Friday they said it was fixed and have tried to send me me back, but Monday saying the phone was with them to see what they could do 🤡
My phone is on warrant.
They are in breach of contract and of their own repair policies and don't wanna send me a replacement phone. Also asking to wait a few more days again. I will be terminating my contract since they can't hold their end of the bargain. Avoid them. Their score on this website says all. It's garbage.
July 8, 2026
Unprompted review
Reply from O2
Hi Nelson,
Thank you for taking the time to leave a review. We're sorry that you have had a poor experience with our services. This is very disappointing to hear, and we can assure you that this is not the level of service that we want to provide.
The team will be more than happy to take a look into things further for you if you can contact us one of the following methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vhemgX
Facebook: https://bit.ly/4vlNFrw
Pk helped me with my o2 and virgin…i
Pk helped me with my o2 and virgin media account. He is really kind and patient. I am happy to visit this store.
July 8, 2026
Unprompted review
Reply from O2
Hiya Cynthia,
Wow, thank you for the lovely review! 🌟 It’s fantastic to hear that things are going so smoothly and that you're making the most of everything we have to offer.
Need us? Just give us a shout:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4wexePj
📘 Facebook: https://bit.ly/3RtEPKv
Had a very good recent experience…
Had a very good recent experience instore. One of the staff members named JamieLeigh was very kind, helpful and approachable. She was able to help me and got everything sorted swiftly.
July 7, 2026
Unprompted review
Reply from O2
Hi CR,
A huge thank you for your review! 🎉 It's brilliant to hear that you're having such a great experience and enjoying everything we have to offer.
Should you ever need a helping hand, just reach out:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4pfag7U
📘 Facebook: https://bit.ly/4pclASf
After a long wait this very helpful…
After a long wait this very helpful person Wasima sorted out the new phone and soent time with me explaining how the new phone works .
Thank you
July 8, 2026
Unprompted review
Reply from O2
Hiya Jude,
Thanks for leaving us a review – you've made our day! 😄 We're thrilled to hear that everything is going great and that you're enjoying being part of O2.
If you need anything at all, we're here for you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4w14cSY
📘 Facebook: https://bit.ly/4paCiRI
Needed billing account change and…
Needed billing account change and stefan was a great help
July 8, 2026
Unprompted review
Reply from O2
Hi Ali,
Thanks a million for taking the time to leave us a review! 😊 We're delighted to hear that everything is going well and that you're enjoying your experience with us.
If there's ever anything you need, we're always happy to help:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3R9N2TT
📘 Facebook: https://bit.ly/4gx3YOz
Dhruvi and Zahil were really helpful…
Dhruvi and Zahil were really helpful and very friendly great customer service all round.
July 5, 2026
Unprompted review
Reply from O2
Hi Scott,
Thanks a million for taking the time to leave us a review! 😊 We're delighted to hear that everything is going well and that you're enjoying your experience with us.
If there's ever anything you need, we're always happy to help:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3R9Tz0R
📘 Facebook: https://bit.ly/3Rvsnd8
Jasmine e helped me set my phone up
Jasmine e helped me set my phone up. Fast services very friendly and helpful
July 8, 2026
Unprompted review
Reply from O2
Hi there,
What an awesome review—thank you! 🌟 We're so happy to hear that things are going great and that you're loving what O2 has to offer.
Remember, if there's anything we can help with, we're always here:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/44iTxqH
📘 Facebook: https://bit.ly/4aMffXL
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