No messing around here. Ordered at an excellent price, kept notified. Delivery was arranged quickly. Day before the delivery was due, I was text a time window which was followed up by a call on the de... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There's a reason Richersounds are still selling HiFi and AV equipment where others have disappeared. They have knowledgeable, friendly staff who aren't pushy. The staff are passionate about giving t... See more
Company replied
Item I wanted was in stock. Very fast despatch and good info from delivery company. As someone who does not understand, hates and fears modern technology, absence of instructions or user manual was... See more
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Efficient,accurate, speedy service. Good website. As an older person who recently bought a small smart TV struggled (but eventually succeeded) to set it up with all the QR & verification codes . Set... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
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4.9
Excellent
134K reviews
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Very helpful sales team and a very good…
Very helpful sales team and a very good price also very quick delivery
May 21, 2026
Reply from Richer Sounds
Thank you for your 5 star review!
Excellent products and service
January 26, 2026
Reply from Richer Sounds
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Wanted a couple of subs so thought I'd…
Wanted a couple of subs so thought I'd call for a deal & I wasn't disappointed.
Spoke with a very nice gent (sorry, unable to recall your name)from Glasgow who did indeed strike a very satisfactory deal with me.
Subs arrived the next day.
All in all - Superb service that all sellers should strive to attain.
Outstanding!
May 22, 2026
Reply from Richer Sounds
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Super friendly and helpful staff
Super friendly and helpful staff. Item received and set up all within 12 hours. Thanks so much for making this such a positive experience.
May 22, 2026
Reply from Richer Sounds
Thanks for your great feedback and for supporting local business.
Richer Sounds offers the best possible service
Richer Sounds offers good advice, excellent service at outstanding prices. Who would want to go to competitors who charge higher prices for the same products, who have no expertise and who provide poor customer service when you can get the best of all three at Richer Sounds? I can't speak highly enough of them and I've been a Richer Sounds customer for more than 45 years. Thank you Richer Sounds and a special mention for Lloyd whose help was much appreciated.
May 30, 2026
Unprompted review
Reply from Richer Sounds
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
great experience in shop and the driver…
great experience in shop and the driver was very good
May 23, 2026
Reply from Richer Sounds
Thanks for your great feedback and for supporting local business.
Simply The Best!
Mark and his colleague could not have been more helpful. This company's staff know their products; they like what they do and it's reflected in the halp and advice given. Don't bother going anywhere else.
May 23, 2026
Reply from Richer Sounds
Thanks for your kind review, we look forward to your next visit.
Simply awesome service =)
Simply awesome service =)
I ordered a TV on Friday Morning and it arrived Saturday Morning ... Fast and frendly service would recomend 100% great to deal with THANKS =)
May 30, 2026
Unprompted review
Reply from Richer Sounds
Thank you for your 5 star review!
Reply from Richer Sounds
Thank you for your 5 star review, it’s lovely to read your comments.
Richer Sounds Exeter - superb!
The staff at Richer Sounds Exeter were extremely welcoming and knowledgeable, with Nick guiding me through my amp and speaker purchase. Absolutely spot on when it came to my requirements and the set up I purchased sounds absolutely incredible, as he promised. Thank you so much for your careful guidance - it’s nice to be sold the perfect product for my needs!
May 21, 2026
Reply from Richer Sounds
Thank you for your 5 star review, it’s lovely to read your comments.
Why would you go anywhere else
In store staff are extremely knowledgeable and very helpful, extended 6year warranty for free all at the most competitive price. Why would you go anywhere other than Richer sounds to buy a TV.
May 23, 2026
Reply from Richer Sounds
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Very helpful member of staff arranged…
Very helpful member of staff arranged the placement of my order. The process was simple and my product delivered well within the expected time frame. A most satisfactory transaction all round and much appreciated.
May 22, 2026
Reply from Richer Sounds
Thanks for your feedback, great to read you were happy with our service.
The staff where amazing in the advice…
The staff where amazing in the advice offered and the products arrived very quickly.
May 23, 2026
Reply from Richer Sounds
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds
Thanks for your feedback, great to read you were happy with our service.
Great customer service
Great customer service, every thing that was promised was delivered on. Chris at Hanley made everything simple and worked with my timescales to give me everything I asked for, all with a can do attitude. My first major purchase from Richer Sounds, I know now why my friends say once you’ve used RS you never go anywhere else.
May 7, 2026
Reply from Richer Sounds
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Geoff from Sheffield sorted me out with…
Geoff from Sheffield sorted me out with a cracking tv. I felt his service was great and really cared about doing everything he could to make me happy.
Richer sounds is my go to shop and always be with service like this.
1 happy customer
May 23, 2026
Reply from Richer Sounds
Thanks for your feedback, great to read you were happy with our service.
Paul is practitioner such an expert in…
Paul is practitioner such an expert in all things TV / Tech. Was super easy process from home inspection to deciding on spec. Richer sounds are best out there.
May 23, 2026
Reply from Richer Sounds
Thanks for your great feedback and for supporting local business.
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