No messing around here. Ordered at an excellent price, kept notified. Delivery was arranged quickly. Day before the delivery was due, I was text a time window which was followed up by a call on the de... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Richer Sounds
Tracy and Paul delivered my Hisense 50 inches to my doorstep. I appreciate their efforts because of their calls to alert me that were they were close to my place. My television was delieved as expected. Thank you, guys. Kudos!

Reply from Richer Sounds
Price i could buy exactly same product and no postage under £ 7.
I payed your company £52.50
Excellent communication. Friendly and very very helpful delivery drivers. 10/10 experience start to finish

Reply from Richer Sounds
extremely good service,have used them many times in the past and had the same helpful and courteous service from the staff, they delivered the items on time and the delivery men where also as helpful

Reply from Richer Sounds
prompt repayment when i cancelled my position on the waiting list for the freely box

Reply from Richer Sounds
I bought a television at an extremely reasonable price, it was delivered sooner than quoted, customer services dealt with my queries about delivery and guarantees quickly and clearly. A very good experience.

Reply from Richer Sounds
Purchased some KEF speakers with the help of Ben and his colleagues at the Southampton store. Ben arranged an in-store demo and made the whole process super easy. His colleagues were also kind enough to help me load the speakers into the boot of my car. Very good service all round.

Reply from Richer Sounds
The staff are very friendly, informative not at all pushy and offering very good value.

Reply from Richer Sounds
Offer was good. No issues. Rob who delivered equipment was very polite and helpful.

Reply from Richer Sounds

Reply from Richer Sounds
My last purchase went through as usual without any problems. I’ve been shopping at Richer Sounds for a long time and the reason I keep going back apart from the great prices is because you only find out how good a company is when something goes wrong with a product. I’ve never had a problem with Richer Sounds Sheffield sorting things out as they provide a great service and another great reason to keep going back.

Reply from Richer Sounds
Problem with a CD player. Fixed (by the manufacturer) under Richer Sounds' extended warranty.
No fuss, no problems. Staff at Richer sounds (Croydon) were very helpful.
First rate service.

Reply from Richer Sounds
Excellent service once again at Richer Sounds Chester.
Friendly, informative service from Sales Advisor, Joe.
Would highly recommend.

Reply from Richer Sounds
Equipment delivered on time. Gareth and Travis helpful and polite and kept me up to date re delivery timings

Reply from Richer Sounds
There's a reason Richersounds are still selling HiFi and AV equipment where others have disappeared. They have knowledgeable, friendly staff who aren't pushy. The staff are passionate about giving the customer what they want and give genuine advice. There is a good selection of products, prices are competitive and many include a 6 year warranty

Reply from Richer Sounds
A brilliant experience and I have already recommended you to friends. From ordering at a great price, to informed updates when I was to expect the TV, the delivery was when you said it was, when I found a price match, there was no hesitation. The smoothest order to delivery process, very happy!

Reply from Richer Sounds
Phoned up about a new Sonos speaker and record player and John the manager sorted me out right there and then. Picked it up a few hours later. Great service.
Thanks Bazz

Reply from Richer Sounds
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.